BSBSTR601 Manage Innovation And Continuous Improvement Assignment

Assessment Task 1

Activity 1A

Performance Criteria

P.C. 1.1 Identify relevant team members and communicate ways of working objectives, expectations and desired outcomes.

Case Study A

You are a team manager in a retail company, and you need to arrange cover for a day as you need to attend a manager’s meeting out of town. You will need to allocate tasks to your team to ensure the shop is run smoothly.

Working objectives/goals and tasks which need to be completed:

• A stock check of the sales floor needs completing by the end of the day
• A delivery needs bringing in at 2 pm
• Four boxes of stock need tagging and displaying by the end of the day
• The pay desk needs manning throughout the day.

You have the following members of staff available:

Jenny –Jenny is a more experienced member of the team who is competent in all areas. She gets along with everyone well and is happy to help where she can. She has experience in the stock checks, deliveries, replenishing stock, manning the pay desk and customer service.

Asha –Asha is the youngest member of the team who has joined the company two months ago. She needs support in many areas in her role, but she has demonstrated strengths in customer service

Travis – Travis is a very competent member of the team. He gets on well with his colleagues and customers alike. He has dealt with many tasks such as stock checks, deliveries, manning the pay desk, replenishing stock, customer service.

Henry –Henry works with Travis in the stock room often. He has a solid knowledge of all the stock and is happy to help where he can. However, He does not really like being up on the shop floor and would prefer to stay downstairs.

1. Identify several ways to select effective and relevant team members.
2. List strategies or techniques that you can use to manage a team effectively.
3. Briefly explain how to communicate working objectives, expectations, and desired outcomes with team members.
4. From case study A, taking the role of the manager, create a written plan including the following elements:
   1. Identifying relevant team members for each task
   2. Explain the reason for your choices
   3. Communication approaches

Activity 1B

Performance Criteria

Q.C. 1.2 Identify and establish strategies to monitor and evaluate performance and sustainability of key systems and processes.

Scenario:

Imagine, you are CEO at Momo company which is mainly importing and exporting goods to European zone. In accordance with your organization policies and procedures, you are required to monitor and evaluate performance and sustainability of key systems and processes in every quarter.

1. Explain at least three strategies that relevant and effective to implement in monitoring and evaluating performance in accordance with a provided scenario.

Activity 1C

Performance Criteria

P.C. 1.3 consult and seek advice from stakeholders, to identify opportunities for improvement.

1. List relevant people or groups who may be stakeholders in a scenario in activity 1B.
2. Explain the benefits of stakeholder consultation.
3. From your identified strategy in activity 1B, discuss in a group of 2 or 3 learners to identify the opportunities for improvement. If you are unable to form a group of three, please consult with your trainer.

Activity 1D

Performance Criteria

P.C. 1.4 communicate with and mentor team members on ways of working that contribute to continuous improvement
Q.C. 1.5 communicate with and coach team members how they can be innovative.

1. In your understanding, briefly explain the terms of continuous improvement and innovation strategy/process and how they are very essential for business aspect.
2. Identify three different types of continuous improvement strategies.

Complete the following tasks:

Scenario:

You are the owner of Hola-Hola Bistro and Bar where has been recently established in a few months. Your shop mainly serves real Italian food and alcohol. However, due to the rush of grand opening, you do not have time to provide training and coaching for staff members. They are mainly Australian and Asian employees who are not familiar with Italian food and taste.

In the first quarter, the sales has hit triple of expected goal as many people would like to try real Italian taste. However, your staff has reported that the sales in this month has been dropped suddenly. There are several reasons that you have investigated why the sales has dropped. These include unprofessional staff, unknowledge able staff, pricing, and food taste. Therefore, you realise that it is very urgent to sort these issues out.

Instruction:

Work within a group of 2-3 learner OR this activity will be further instructed by your trainer if required. You need to perform as the owner of Hola-Hola Bistro and Bar, then communicate the following with your team members:

• Relevant issues in the workplace to staff members
• Discuss strategies for continuous improvement and innovation that can be implemented to deal with identified issues
• Demonstrate that you can communicate and mentor team members effectively during the task.

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