BSBTWK502 MANAGE TEAM EFFECTIVENESS ASSESSMENT

Section 1: Establish a team performance plan

Team Name:

What will your role in the team be and who are your team members?

State their roles in the team and provide a short description.

Provide an overview of the purpose of the team in line with organisational objectives.

What is the team seeking to accomplish?

Team manager responsibilities

What is the role of a manager or team leader?

Team tasks

• What are the main tasks and activities the team needs to do?
• What input was received from the stakeholder/s?
• What input was received from your team member?

Team member tasks and KPIs

• How did you decide which task to assign to each team member?
• What are the timelines for completing each task?

Setting KPIs

• Outline the key performance indicators for each task.

Supporting the members of a team to achieve expected performance outcomes

Section 2: Develop and facilitate team cohesion

Policies and procedures

How did you develop/ modify the Internet Use Policy?

Develop team cohesion

• What were the communication skills you applied when giving feedback?
• What are the issues, concerns, problems highlighted?
• How did you help team members identify issues?
• How did you apply your problem-solving skills?
• How did you encouraging team members to take responsibility for team activities?

Facilitate teamwork

• How did you adapt your personal communication style to build positive working relationships?
• Model desired behaviour and practices

Promote collaboration

Encourage and foster shared understanding of purpose, roles and responsibilities

Develop a process for addressing concerns.

• What were your ideas?
• Outline the process you developed

What brainstorming and group leadership techniques did you use?

Section 3: Liaise with stakeholders

Create your email to your line manager. Include:

• What were the issues?
• What solutions are you proposing?
• Create an email to your team. Include:
• What was the decision line management informed you of?
• When will this change occur?
• How will it affect the team?
• Attach to your portfolio.

Liaising with stakeholders

• How can a manager establish open communication processes with stakeholders?
• What unresolved issues, concerns and problems needs to be communicated to stakeholders?

Applying feedback

• What feedback did you receive from the stakeholders?
• How did you address their concerns?