BSBXCM501 Lead Communication in the Workplace   Assessment

ompleting your assessment

1. Please read all the information given to you including the Student Handbook and other Help Documents before you start any Assessment.
2. Refer to your training plan for the assessment due date and correct order to complete this unit.
3. When completing your Assessment please ensure ALL work is your own. If a piece of evidence is partially created by another person, please make a note of this next to the relevant task number. Include a sentence stating where the evidence originated and a link to the original source if appropriate.
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Submitting your assessment

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Assessment Requirements

1. Complete ALL assessment tasks, projects and questions to a Satisfactory standard, ensuring that you provide enough evidence for your Assessor to prove that you are competent in the unit.
2. Complete this Assessment which involves research and other activities that will make sure you have the skills and knowledge required to demonstrate that you are competent in this unit.
3. Each assessment task is designed to assess your understanding and skills of the unit.
4. Sometimes activities may be available that will help you understand the why’s and the how’s - the theories and techniques - and to enrich your skills so that they are transferable to other situations.
5. If you do NOT complete some sections of a task or provide enough details etc., your evidence will be deemed Not Satisfactory, meaning that more evidence is required.
6. Your Assessor will then ask you to provide ‘More Evidence’, so that you can resubmit your assessment or ask you some further questions. You are allowed to resubmit your assessment evidence up to 3 times before you are deemed Not Yet Competent for the unit. Please refer to Global Training Institute Handbook, found on our website, for more details.

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Tasks in this Assessment include:

Task 921 -  Establish communication protocols

Task 922 – Coordinate effective communication

Task 923 – Present and negotiate persuasively

Task 924 – Review communication practices

Task 925 – Written Questions

Task 926 - Application to you and your organisation

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For your organisation OR for the Coffeeville case study;

T921.1.1 In 6-8 sentences research and list the internal and external communication needs of your workplace.

T921.1.2 Explain how you would introduce communication processes in your workplace, to meet your organisations information needs and goals.

T921.1.3 Identify and briefly explain ways to adapt communication processes to suit various contexts in your workplace. Give examples of these and scenarios that could arise.

For example; older learners who need audio or large print or people who have a disability, or people who need translation from other languages and cultures, etc.

Use a minimum of 6-8 sentences to write your answer below:

T921.1.4 Explain a time when you would prepare documents to introduce communication processes.

Use a minimum of 6-8 sentences to write your answer below:

T921.1.5 What are the processes that should be followed to allocate responsibilities for standard communication?

Use a minimum of 6-8 sentences to write your answer below:

Continuing to use your case study chosen in the Task above, or refer to your workplace:

T922.1.1 In your workplace explain how you would direct other staff to communicate according to organisational requirements and goals.

Use a minimum of 6-8 sentences to write your answer below:

T922.1.2 In your workplace explain a scenario where you explained complex information to positively impact others.

Use a minimum of 6-8 sentences to write your answer below:

T922.1.3 How would you motivate others to communicate respectfully and to consider the needs of all, including those from diverse backgrounds? In 6-8 sentences explain the methods.

Use a minimum of 6-8 sentences to write your answer below:

T922.1.4 How would you identify and address any communication issues and remove any barriers to understanding for different people? What are the techniques that should be used?

Use a minimum of 6-8 sentences to write your answer below:

T923.1 Describe how you would use a variety of communication styles relevant for varying audiences.

T923.1.2 If you needed to do a persuasive presentation in your workplace explain how you would deliver a concise, clear and persuasive speech.  What persuasive techniques would be important to use?

Use a minimum of 6-8 sentences to write your answer below:

T923.1.3 While negotiating, how would you evaluate differences in perspective within staff members and examine important outcomes for your organisation?

Use a minimum of 6-8 sentences to write your answer below:

T923.1.4 How would you negotiate towards a final outcome with staff members with a focus on achieving key outcomes?

Use a minimum of 6-8 sentences to write your answer below:

T923.1.5 How would you confirm and implement outcomes of negotiation or communication using appropriate methods in your workplace?

Use a minimum of 6-8 sentences to write your answer below:

T924.1.1 Explain how you could provide mentoring to others in a workplace to assist them in achieving communication goals.  Detail the methods for mentoring and coaching others that should be used.

Use a minimum of 6-8 sentences to write your answer below:
 

T924.1.2 How would you obtain feedback from a variety of sources to manage the outcomes of communications and negotiations?

Use a minimum of 6-8 sentences to write your answer below:

T924.1.3 Identify and document areas for improvement in communication for team or organisational work processes.

T924.1.4 Explain how you would implement plans to improve communication processes in your workplace.

Use the action plan below to show how you would implement these changes.

T924.1.5 What are the legislative requirements as well as communication policies and codes of conducts relevant to your workplace? 

Use a minimum of 6-8 sentences to write your answer below:

T924.1.6 What organisational requirements are relevant to your workplace communication, including in digital form for example email, or electronic storage of data. How have you used digital technology to find, record or communicate basic information?

Use a minimum of 6-8 sentences to write your answer below:

T924.1.7 How have you addressed communication challenges for continuous improvement of the processes?

Use a minimum of 6-8 sentences to write your answer below:

T.924.1.8 In relation to communication challenges how would you approach the following and give examples of methods you would use.

• conflicts with clients or team members
• potential risks or safety hazards
• unethical or inappropriate communication
• appropriately framing organisational messaging

Use a minimum of 6-8 sentences to write your answer below:

Explain the following aspects of Leading Communication,

T925.1.1 Explain the different styles and methods of communication used within the workplace.

Use a minimum of 6-8 sentences to write your answer below:

T925.1.2 Key elements of cross cultural communication and communication with individuals with

 special needs or disabilities.

Use a minimum of 6-8 sentences to write your answer below:

T925.1.3 Key elements of negotiation and conflict resolution techniques in relation to achieving cohesive workplace relationships.

Use a minimum of 6-8 sentences to write your answer below:

T925.1.4 What are the communication protocols relevant to your organisation’s information needs in the following areas?

Use a minimum of 6-8 sentences to write your answer below:

Considering what you have learned in this unit, answer the following questions: 

T926.1 What is the number one thing you have learned from this unit AND why is it number one?

Use a minimum of 6-8 sentences to write your answer below:

T926.2 How will this new knowledge benefit You and/or your organisation? 

Use a minimum of 6-8 sentences to write your answer below:

T926.3 To apply this knowledge, in your life or organisation, what is the next step you will need to take? 

Use a minimum of 6-8 sentences to write your answer below:

 T926.4 When will this step be completed?