CHC52015 Diploma of Community Services
- Subject Code :
CHC52015
Part 1: Lead and manage team effectiveness
1. How can group dynamics support team performance? Give two (2) reasons and explain each.
2.How can group dynamics hinder team performance? Give two (2) reasons and explain each.
3.List and briefly explain, three (3) strategies that a team leader can implement that would support cohesion, participation and performance among team members. Guidance: Each response must be no more than 100 words.
4.Explain three (3) strategies that can be used to gain consensus in a team meeting.
5.Identify and explain three (3) strategies that may be used to resolve a conflict between members of a team.
6.Briefly describe each of the following meeting terminologies.
- Agenda
- Chairpersons
- Minute
- Motion
- Resolution
- Quoroum
7.Identify two (2) types of meetings that are conducted in organisations then briefly describe the structure of each using your words. Guidance: Each response must be no more than 100 words.
8.Outline the eight (8) steps to follow when arranging meetings in the workplace.
9.Outline three (3) responsibilities of the chairperson before the meeting.
10.Outline three (3) responsibilities of the chairperson during the meeting.
11.Briefly describe each of the following options for conducting meetings. Guidance: Each response must be no more than 80 words.
a. Face-to-face meeting
b. Teleconferencing
c. Web conferencing/video conferencing
12. Refer to the Meeting Arrangements Policy of Operation Hope.
Answer the questions in line with the requirements included in the organisation’s policies and procedures using your own words.
a. Describe the requirements for distributing the notice of the meeting and the agenda.
b. How is the meeting venue booked?
c. Who can chair the meeting?
Guidance: Describe how the appointment of chair is done in general meetings and team meetings.
d. Explain the tasks of the Chair during proposal of motions and resolutions.
13. Identify and differentiate the three (3) formats of meeting minutes.
Guidance: Each response must be no more than 100 words.
14. List five (5) items typically included in the format of a meeting agenda.
15. Explain how the following may impact group dynamics during a meeting.
Guidance: Each response must be no more than 100 words.
a.Personalities
b.Roles assumption
c.Coalitions
d.Leadership
Part 3: Provide case management supervision
16. Briefly discuss how the following legal and ethical considerations are applied in the area of case management. Think about both the service organisation and individual practice.
Guidance: Each response must be no more than 100 words and must be relevant to the case management supervision. You may refer to the codes and legislation which apply to your State/Territory.
Legal and Ethical Considerations
a.Duty of care
b.Privacy, confidentiality and disclosure
Guidance: Include the exceptions
c.Complaints
d.Codes of practice
e.Codes of ethics
17. In your own words, describe how each of the following supervision practices are applied in community services.
Guidance: Each response must be no more than 100 words
a.Supervision Practice
b.Group supervision
c.Peer supervision
d.Self-supervision
18. The following are some practice models of supervision in community services. Briefly describe each.
Guidance: Each response must be no more than 100 words.
a.Practice Model
b.Narrative supervision
c.Person-centred supervision
d.Strengths-based approaches
19. How can a worker’s value and belief system impact on the supervision practice in the workplace?
Guidance: Each response must be no more than 150 words.
20. Refer to the Australian Association of Social Workers’ Code of Ethics. Using your own words, list three (3) culturally competent practices that caseworkers must comply with when working with clients.
Guidance: At least one (1) response must be relevant to working with Aboriginal and/or Torres Strait Islander people. Each response must be no more than 100 words.
21. Explain how the following culturally specific workers can be accessed to assist in providing effective services to clients
Guidance: Each response must be no more than 100 words. You may refer to the policies and procedures from your organisation if currently employed, or from services existing in your State/Territory.
State/Territory:
Workers
a.Aboriginal/Indigenous community worker
b.Cultural support workers
c.Interpreters and translators
22. What are the responsibilities of case managers and supervisors, and community workers to minimise or eliminate risk involving their clients? List three (3) for each column below.
23. Identify three (3) responses that community service workers can provide for clients who are at risk (e.g. domestic violence, child abuse, homelessness, etc.)
Part 4: Debriefing and support processes
24. List the five (5) steps which must be included in a dispute resolution policy in community services then briefly explain each using your own words.
Guidance: Each response must be no more than 100 words.
25. List three (3) policies related to the dispute resolution for community service workers and volunteers.
26. Identify three (3) best practice interventions that a trained debriefer must do in a debriefing session.
Guidance: Each response must be no more than 80 words.
27. List the stages in Roberts’ seven-stage crisis intervention model in order.
28. In your own words, explain each of the stages in Gibb’s cycle of structured debriefing.
Guidance: Each response must be no more than 100 words and relevant to the role of case workers, and listed in the order of stages. Provide examples where necessary to support your response.
29. Caseworkers experience issues in their line of work that can cause them excessive stress or burnout. List two (2) physical, behavioural and emotional indicators of these experiences.
a.Physical indicators
b.Behavioural indicators
c.Emotional indicators
30. Explain the impact of each of the issues experienced by case workers below and two (2) possible organisational responses when they experience these.
Guidance: Each response must be no more than 100 words.
Issues
a.Excessive stress
b.Burnout
c.Grief and loss
d.Violent or threatening behaviour
31. List three (3) strategies that caseworkers can utilize to manage their own work-related stress.
32. List two (2) internal and two (2) external referral sources for worker debriefing.
33. Answer the following questions about employee assistance programs (EAP).
a.What is an employee assistance program (EAP)?
Guidance: Your response must be no more than 100 words.
b.List three (3) examples of EAPs available in your state/territory.
34. Identify three (3) factors that need to be considered before a debriefing can be conducted. Explain each factor using your own words.
Guidance: Each response must be no more than 100 words.
35. Identify three (3) professional skills required from a person who will facilitate the debriefing process.
36. Refer to this scenario:
One of the community workers in your organisation arrives at the workplace looking anxious and distressed. This worker’s dad who has been hospitalised for a month, has passed away.
List three (3) best practice strategies you should consider when responding to this peer worker.
37. Refer to the Australian Community Workers’ Code of Ethics. Review the responsibilities of the worker then answer the questions following each scenario below.
Guidance: Briefly explain the part of the code which will support your answers.
a.A client who is experiencing depression has expressed to the caseworker the circumstances that brought about their condition. The client asks the caseworker if they could be given a hug so they could feel better. What must the caseworker do?
b.You found out that one of your male colleagues has been inviting your female teenage client to dinners and weekends for some time now. The client does not seem hesitant with the invitation and does not feel anything wrong with the gesture as they see each other after work hours. What should you do?
