Demonstrate the skills and knowledge required to plan communication systems

Task 1

Assessment Instructions

This is an individual assessment. You are required to demonstrate the skills and knowledge required to plan communication systems.

If you need help understanding any questions, ask your assessor to explain.

 Using the simulated business information provided, and in response to a scenario, you will prepare a portfolio of communications planning documentation that includes a communications strategy and grievance procedure. You will also prepare a report to the senior management team on your plans for managing communications and consultation.

 To be deemed competent you will need to successfully demonstrate the following:

 You must submit a communications planning portfolio that includes:

• a communications strategy
• a short grievance procedure
• a report to the senior management team

Part A: Communications planning portfolio

1. Review the scenario in Appendix 1, particularly the background to the simulated organisation, current change issues, communication and consultation needs, and information about your role as Communications Consultant.
2. Review JKL Industries simulated business documentation, including strategic plans and operational plans. Note what the organisation does, how it does it, what its goals and objectives are, and who its stakeholders and customers are.
3. Develop a draft communications strategy for meeting organisational needs that includes:
   1. two to three communications objectives
   2. at least two different audiences, for example, senior management, work teams, or individual employees
   3. at least two methods of communication or media
   4. at least two provisions to facilitate bottom-up consultation (from employees to management); for example, consultation on employee health and safety, consultation on continuous improvement of work processes, consultation on employee conditions and pay, or consultation on job roles and performance expectations.

Note: Ensure you also provide for management feedback on consultation back to employees. 

4. Develop a short (less than one page) grievance procedure.
5. Submit your portfolio in accordance with quality specifications outlined below.

Part B: Report to the senior management team

Research and prepare a report to senior managers on your proposed communications planning.

1. 1. Prepare a report in response to the scenario described in the scenario. Determine and prepare to discuss:
      1. Organisational needs:
         • internal strategic needs, goals and objectives
         • external regulatory or legal requirements, such as for WHS consultation, anti-discrimination or industrial relations business ethics requirements.
   2. Your proposed approach to communications and consultation to meet organizational needs:
      1. explain your draft communications strategy, organisational policies and procedures, and how such communications systems and policies can support a coordinated approach to developing effective work relationships.