Draft A Report Highlighting" Industry"

a. Information sources

Complete the following table by summarizing the type of industry information which you could get from each information source and listing at least two links or sources of information. Note that the sources of information that you list should be relevant to your organization and role.

Note: You are required to use at least three of the following information sources in this assessment. Use this checklist to keep track.

b. Obtaining information

This unit requires that you use open and closed probe questioning to interact effectively to obtain information from:

• experienced industry personnel
• colleagues
• suppliers
• industry bodies.

You must therefore interview one person from each of these categories in the course of gathering information for this industry report. At least one of the interviews must be an oral interview and your assessor must have the opportunity to observe the interview. You can conduct the interviews by phone, by video conferencing, in person or in writing (except, of course for the oral interview). Record the evidence of the interviews in the table below. Don’t forget to work with your assessor to set up a formal observation of at least one of the interviews.

c. The hospitality industry

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information.

d. Legislation

Provide a brief summary of how the following legislation/standards relates to your sector of the hospitality sector. Include at least two links to information about the legislation relevant to your state or territory. Include two examples of how you ensure that you work in a way which is compliant with the legislation. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

e. Quality assurance

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

f. Technology

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

g. You and your work

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

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