BSBCRT511 – Develop critical thinking in others Assessment

Task 1 Assess individual and team critical and creative thinking skills
For your organisation OR for the Coffeeville case study undertake the following;

Task 1.1 Research and find models explaining in 3 to 4 sentences the following:

Task 1.1.1 Give an example of a critical thinking model and briefly explain the concept.

Task 1.1.2 Give an example of a creative thinking model and briefly explain the concept.

Task 1.2 Create questions relating to three aspects of your role AND to another person’s role in your organisation to help you plan and undertake a knowledge gap analysis. For example: Questions may relate to the Products or services: How well does an employee know their product? Could their performance be improved by deeper knowledge and understanding?

Task 1.3 List and briefly explain three informal learning opportunities AND three formal learning opportunities you could use to address identified gaps in staff abilities to think critically.

Task 1.4 Choose, list and explain at least three features of:

Task 1.4.1 Critical thinking processes;

• Explanation / Description

  Example: Observational skills help us to learn through experience and is essential for growth and development

Task 1.4.2 Creative thinking processes;

• Explanation / Description

  Example: Creative thinkers will often ask “Why?” due to a heightened curiosity. Creative thinkers love to visualise the context of a situation before attempting to find solutions

Task 2 Establish an environment that encourages the application of critical and creative thinking

Continuing with your organisation OR the Coffeeville case study, undertake the following;

Task 2.1 Analysing your case studies organisational systems, list and explain three possible barriers to:

Task 2.1.1 Critical thinking processes and explain each barrier.

Task 2.1.2 Creative thinking processes and explain each barrier.

Task 2.2 List three methods/processes that promote a safe environment for allowing your staff to apply creative thinking skills to workplace problems. Explain how these are beneficial to current and future working practices.

Task 2.3 List three methods/processes that promote a safe environment for allowing your staff to apply critical thinking skills to workplace problems.

Task 2.4 There are many opportunities for managers / supervisors to provide feedback to staff already existing. These are often over-looked opportunities. Name five of these opportunities.

Task 3 – Monitor and improve thinking practices

Continuing with your organisation OR the Coffeeville case study, undertake the following;

Task 3.1 Chose three (3) from the Identified strategies above for gathering feedback from team members. Explain how you will gain the feedback in more detail.

Task 3.2 Additional support to organisational teams and individuals might be required to ensure they improve their critical and creative thinking ability. In 6 to 8 sentences, explain what a Training Needs Analysis (TNA) is, its purpose and how it can be used to help improve individuals and teams critical and creative thinking capability.

Task 3.3 Like any new approach and its introduction into the work place, what legislation must you be familiar with to undertake your role in the promotion of critical and/or creative thinking in the workplace?

Things to consider: Laws and policies relating to risk and safety / Who should be included / Can innovation / creativity exist with compliance / governance?

Task 4 – Written Knowledge Questions

Continuing with your organisation OR the Coffeeville case study, undertake the following;

Task 4.1 Identify an objective from your organisations business plan (or use the Coffeeville Business Plan) and outline what critical thinking skills and tools might be suited to assist in achieving that objective and how they might be used.

• Business Objective
• Critical Thinking Tool / Method
• How it would be applied

Task 4.2 Explain the characteristics that would need to exist for your workplace to be regarded as a “learning organisation”. EG: What you see / hear of happening in your workplace?

Task4.3 Identify and briefly explain a common workplace procedure you do or have undertaken where you need to access and use reliable information to correctly complete the procedure. Where do you get this information from and how do you know that it is reliable?

• Workplace procedure / process
• Type of information you rely on to complete this.
• How do you know it is reliable? What action / checking ensures it is reliable information? 

Task 4.4 (Critical Thinking Activity) Read the following statement and explain:

• Do you agree with it?
• Why do you agree?
• How might you address a gap in knowledge?

“Gaps in knowledge are inevitable so they must be tackled as a learning exercise rather than a weakness”.

• Do you agree?
• Why do you agree or disagree?
• In 3 to 4 sentences, how would you address a gap in necessary workplace knowledge?

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