BSBINM501: Manage an Information and Knowledge Management System – Report and Role Plays - Management Assignment Help

ASSESSMENT OUTCOMES 

The evidence you submit will be assessed and you will be given written feedback. Each assessment task will be marked as either Satisfactory or Unsatisfactory and once all assessments have been marked you will be given an outcome of Competent or Not Competent for the unit of competence. Upon demonstrating competence, you will be awarded this unit. If you are assessed as Not Competent, you will be given some suggestions for improvement and asked to redo your assessment. 

Re-assessment In the event you are deemed Unsatisfactory, you will be allowed two (2) further attempts at an assessment within the timeframe of this course. As part of the assessment process, you must abide by any relevant assessment policies as provided to you. If you feel you are not yet ready to be assessed or this assessment is unfair, you should be offered the opportunity to discuss all options that are available to you to complete the assessment. 

Reasonable Adjustment RTOs and Trainers/Assessors are obliged by law to make reasonable adjustment to ensure maximum participation of students with disability in teaching, learning and assessment activities. This includes: 

• ensuring that course activities are sufficiently flexible; 

• providing additional support where necessary; and 

• offering a reasonable substitute within the context of the course where a student cannot participate. 

Reasonable adjustment is defined in section 4(1) of the Employment and the Disability Discrimination Act as ‘an adjustment to be made by a person is a reasonable adjustment unless making the adjustment would impose an unjustifiable hardship on the person’. Reasonable adjustment as it applies to participation in learning and assessment activities may include: 

• customising resources or activities within a training package or accredited course; 

• modifying a presentation medium; 

• providing additional support; 

• providing assistive or adaptive technologies; 

• making additional information accessible both before enrolment and during the course; and 

• monitoring these adjustments to ensure that the student’s needs continue to be met. 

An individual’s access to the assessment process should not be adversely affected by restrictions placed on the location or context of assessment beyond the requirements specified in the training package. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities. Adjustments include any changes to the assessment process or context that meet the individual needs of the person with a disability, but do not change competency outcomes. 

The assessment process must: 

• Provide for valid, reliable, flexible and fair assessment 

• Provide for judgement to be made on the basis of sufficient evidence 

• Offer valid, authentic and current evidence. 

COMPETENCY ASSESSMENT 

Within this qualification are units of competency that form the basis of your assessments. These can be located in your Unit Outline Booklet. 

ASSESSMENTS FOR THIS UNIT 

There are two (2) forms of assessment or evidence gathering methods for this unit of competency. You are required to complete and submit all the assessments. 

Assessment 1. Written Questions This assessment consists of fifteen (15) short answer questions to assess your knowledge of this unit. You must answer all questions. Most questions require short answers although some questions require a more detailed response. You should provide typed responses. You may use various sources of information including: text books, learning workbooks, other documents and the internet and must list your sources. 

Assessment 2. Systems Analysis 

Students are required to demonstrate their skills and knowledge on BSBINM501 Manage an information or knowledge management system by completing a range of tasks relating to analysis of an information or knowledge management system with which they are familiar. 

The assessment covers sufficiently the assessment requirements set out for this unit. That's why this can be considered as a holistic assessment Students must record their answers in a separate A4 document and submit by attaching to their cover page. 

Assessment 1: Written Questions 

This assessment consists of fifteen (15) short answer questions to assess the student’s knowledge of BSBINM501 Manage an information or knowledge management system. 

Instructions for Students Students must answer all questions. Most questions require short answers although some questions require a more detailed response. Students may use various sources of information including: text books, learning workbooks, other documents and the internet and they must list their sources. 

1 Why is it important to research stakeholder requirements for an information or knowledge management system? Give examples of how you might collect information from internal and external stakeholders 

2. Suggest strategies for resolving the following information management system problems:

a) You want to summarise sales information by customer type but the report does not exist in the customer management system.

b) Your computer is crashing regularly, causing you to lose data.

c) Customer data has been provided to a supplier in error.

d) Customers are complaining about shipping delays and backorders. 

3. Select a component of an information or knowledge management system with which you are familiar. Describe the strengths and weaknesses of that system. 

4. Describe SWOT analysis. Give examples of how it may be used to measure the effectiveness of an information management system. 

5. What types of practices, procedures and processes at your workplace allow for the identification, creation, distribution and adoption of insights and experiences by employees? 

6 .

a. What are the objectives of the information or knowledge management system at your workplace?

b. How are these objectives achieved?

c. What measures are used to record and monitor this information? 

7. Implementing an information or knowledge management system can have several operational implications of which the manager must be aware. Give examples of some of these implications that were, or may be, experienced in your workplace. 

8. The ongoing review and evaluation of the information or knowledge management system ensures it stays relevant. Find two other advantages of review and evaluation. Explain how these advantages affect a workplace over the long term. 

9. Identify stakeholder training requirements and needs from a knowledge system requires research. Give examples of methods you have used, or would consider using in the future, to assess client learning needs. 

10. Your suppliers and contractors may also require the ability to use your knowledge or information management system to enable them to fulfil their requirements. Give two examples of how you might achieve this while maintaining the integrity of your system. 

11. As a manager responsible for implementing the required training, you need to understand the type of knowledge that is deficient. Briefly explain the two different types of knowledge and provide examples of how you may identify a deficiency in each type within your staff. 

12. When planning the facilitation or delivery of training the requirements of federal and state legislation must be complied with. List at least three (3) statutes you must be aware of within your workplace context. 

13. List and explain some of the ways in which your workplace ensures staff training on information systems is effective. What improvements could you recommend to improve compliance with company procedures? 

14. Most organisations have multiple sets of data on different systems such as procurement, sales, logistics and finance. Describe how a workplace could ensure these systems are integrated and aligned so information sharing could occur. 

15. Information is one of the most important resources to an organisation. What advantages can good quality information provide to your role?

Assessment 2: Systems Analysis 

Instructions for Students 

Students are required to demonstrate their skills and knowledge on BSBINM501 Manage an information or knowledge management system by completing a range of tasks, outlined below, relating to analysis of an information or knowledge management system with which they are familiar. 

Students must answer all questions. Most questions require short answers although some questions require a more detailed response. Students may use various sources of information including: text books, learning workbooks, other documents and the internet and they must list their sources. 

TASK 1: 

Systems Analysis Questions/Answer 

1. Select a component of an information or knowledge management system with which you are familiar. 

a) Assess the effectiveness of this system, explaining how you collected the information to complete the assessment.

b) Identify possible improvements that could be made to the system.

c) Suggest other employees who may be involved in assessing the system and designing improvements.

d) Write a report summarising your assessment and possible improvements.  

2. Identify and list three or more members within your organisation who need to use its information system. Next to each name, record their position and make a note of their learning needs. 

3. Select a component of an information management system used at your workplace. This may be a component of the customer relationship system, marketing management system or other knowledge database. Identify the resources required to train one of the members you identified in question 2 and write your answer in table format as below. Prepare and write a one-page proposal, approximately 400 words, justifying allocation of the following resources to your training: 

Resource Requirement(s) for the training Human Example: SME trainer for two days (etc) 

4. Create an email, memo, poster or webpage to promote the use of the knowledge management system. Ensure you explain how the information will be read by all relevant personnel. 

5. Identify the performance measures used to calculate the effectiveness of your organisation’s information systems. You may select a single system, such as a CRM, or a whole system. List some of these measures and describe how they are collected; for example, automatically, via an integrated computer KMS. 

6. Access and write a brief summary, approximately 300 words, of scope and purpose of the Australian Standard for Knowledge Management AS 5037:2005.

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