BSBRSK501 Risk Management Assignment

Assessment Instructions

Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

This must be filled out, signed and submitted together with your assessment responses. If you are submitting hardcopy, the Cover Sheet should be the first page of each Assessment submission.

If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit the file.

The Assessment Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per your Alpha Institute re-assessment policy.

Depending on the task, this may include
resubmitting incorrect answers to questions (such as short answer questions and case studies)
resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task
redoing a role play after being provided with appropriate feedback about your performance
being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.

Assessment Task Information

This gives you:

a summary of the assessment task
information on the resources to be used
submission requirements
re-submission opportunities if required

Assessment Task Instructions

These give questions to answer or tasks which are to be completed. Your answers need to be typed up using software as indicated in the Assessment Task Instructions.

Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer.

If you are submitting electronically, give the document a file name that includes the unit identification number, the task number, your name and the date.

Assessment Task 1: Written Questions

Task summary

You need to answer all of the written questions correctly.

Your answers must be word processed.

Required

• Access to learning materials
• Computer and Microsoft Office
• Access to the internet

Timing

Your assessor will advise you of the due date of this submission.

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Discuss – when a question asks you to discuss something, you are required to point out important issues or features, and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

Assessment Task 1 Instructions

Provide answers to all of the questions below:

1. Outline the key purpose of risk management standards. Include an example of a risk management standard in your answer.
2. Outline the AS/NZS ISO 31000: 2009 Risk Management Principles and Guidelines and each of the 11 principles.
3. Outline the requirement under WHS legislation to manage risks.
4. Outline the factors that must be taken into account in determining risk control measures for hazardous manual tasks as stated in the model Work Health and Safety Regulations 2011.
5. Outline the purpose of risk management policies and procedures in the workplace.
6. List three examples of the impact of risks for a workplace if risks are not identified or actioned.
7. Outline step by step procedures that companies can use for analysing risks.
8. Outline three sources of information that a company could use to gather information on potential risks.
9. Outline three examples of tools or techniques that a company could use to identify risks as part of a risk assessment process.
10. Outline four options that a company could take to control risks.

Explain four procedures that a company could use to minimise risk.

Assessment Task 2: Risk management project

Task summary

This assessment task requires the student, in the role of Operations Manager of NatureCare Products, to develop a risk management briefing report associated with the proposed business expansion. The student will then prepare for a meeting with their team by researching risks, as well as potential risk treatment options pertaining to the NatureCare Products business expansion project.

Following this, the student will meet with their team to brainstorm risks and develop a risk management plan, which includes an action plan to implement identified risk treatments. This task will be completed in the simulated work environment at Alpha Institute.

Required

• Computer with Microsoft Office and internet access
• Access to publications about risk management standards such as: http://www.finance.gov.au/sites/default/files/COV_216905_Risk_Management_Fact_Sheet_FA3_23082010_0.pdf
• Risk Management Policy and Procedures
• Risk Briefing Report Template
• Risk Management Plan Template
• Space for a meeting, with a whiteboard, if possible.
• Role play participants

Timing

The assessor will advise you of the due date of this submission.

Assessment Task 2 Instructions

Carefully read the following:

You are the Operations Manager of a medium-sized Australian company, NatureCare Products, based in Brisbane. The company commenced business in 1996, and manufactures eco-friendly, high quality beauty skin care products.

The business was established to cater for a growing demand for skin products that contain eco-friendly and natural ingredients. There is also an emphasis on eco-friendly packaging.

The company sells its products in health food shops across Australia, as well as online through its own web site. The company targets customers that want high quality, eco-friendly products. Market research has identified that around 70% of their customers are professional women aged 25 to 55.

NatureCare Products’ strategic priorities focus on business diversification and growth. They aim to increase their market share by 10%, and to expand the existing product range to attract more customers.

At a recent board meeting, the two company shareholders and the CEO discussed options for expanding the business, including establishing a chain of retail outlets. The idea is to initially set up a retail outlet in central Sydney, Brisbane and Melbourne.

The CEO has asked you to investigate this, undertaking a risk analysis on establishing a chain of retail outlets. The CEO and shareholders are keen to get the business expansion started as soon as possible so need to get your risk management plan in place immediately.

Currently the company employs the following staff: Accounts Manager, Marketing Manager, Marketing Assistant, Sales Manager, four customer service representatives, Office Manager and Administration Assistant, Operations Manager, as well as the CEO and two shareholders as indicated above.

The company currently has a Risk Management Policy and Procedures in place that incorporates the AS/NZS ISO31000:2009 Risk Management Principles and Guidelines.

Complete the following activities:

Assessment Task 3: Risk implementation project

Task summary

This assessment task requires you to implement a control measure from the risk management plan, as well as monitor and report on actions arising.

This task will be completed in the simulated work environment at Alpha Institute.

Required

Timing

The assessor will advise you of the due date of this submission.

Assessment Task 3 Instructions

Carefully read the following information:

Assume that one of the risks that you identified in your risk management plan was the inability to attract sufficiently qualified and knowledgeable staff to manage the new retail stores and that the risk treatment identified is to invest in the training and development of existing staff to fulfil this role, at least in the short term.

It has been identified that at least two of the existing customer service representatives are interested in taking on this new role. Neither of the two customer service representatives have managerial skills nor knowledge, but they both have excellent company and product knowledge, as well as customer service skills.

Complete the following activities:

Write a report on staff training options

Review the case study information and then research a range of potential training options for the customer service representatives, including both on and off the job options. Identify at least three suitable options.

Then develop a short report outlining your recommended option/s for the training, including a rationale for each recommendation.

Include the details of each recommended training option, including a summary of the training to be provided and outcomes, location, costs and duration as applicable.

As a guide, your staff training report should be 1 to 2 pages long.

Assume that it is one year later, and the retail stores are now established in Brisbane, Sydney and Melbourne. Each store employs a Manager, 2 full-time retail assistants and several casual staff.

Due to the increase in the number of staff, Recruitment, Selection and Induction Policy and Procedures have been put in place. However, other human resources systems, such as performance management, have not yet been put in place.

Both of the original customer service officers who trained up to be managers have left the company. In addition, a further two managers were employed and have also left. Reasons cited by staff for leaving are as follows:

I was given initial training but I felt I needed ongoing professional development to do my job well, which I didn’t get.

The pay wasn’t enough for the job. I was employed as a customer service officer and only got a small pay rise to take on the manager job.

Too little pay for too much work.
Not enough guidance from senior management about the expectations of the job.

Assessment Task 4: Risk management process evaluation report

Task summary

In this assessment task, you are required to answer a number of questions in order to evaluate the risk management process that you completed in the last two assessment tasks. You are also required to set up logical folders and store all the documents that you have created for this assessment task.

This task will be completed in the simulated work environment at Alpha Institute.

Required

Timing

The assessor will advise you of the due date of this submission.

Assessment Task 4 Instructions

Complete the following activities:

1. Develop a risk briefing report.

   Review the case study information provided to you to determine the scope of the risk management process required, as well as the company’s risk management policy and procedures and information on risk management standards.
   Use the Risk Briefing Report Template to guide your work.
   Your report should include the following:

   • Introduction, including the scope of the risk management process, any risks that may apply to the scope, and objectives and critical success factors for the area included in the scope
   • Give also an outline of the risk management process as per the organisation’s policy and procedure, as well as how the organisation’s process aligns with the risk management standards as identified in the link provided to you.
   • A PESTLE analysis identifying the key factors that impact on the environment in which NatureCare Products operates and their relevance to the risk management process.
   • You are also required to Identify at least five risks identified with the expansion, and at least one potential risk treatment option for each of the risks you identify.
   • Identification of internal and external stakeholders with whom you will need to consult to identify potential risks, as well as issues they are likely to raise as part of the risk management process.
   • An analysis of the strengths and weaknesses of the company’s existing retail approach namely, online and through health food shops.
   • Analysis of critical success factors, goals or objectives for the business expansion project.
2. Send an email to the CEO (your assessor).

   The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
   It should provide a brief overview of the risk management project, introduce and summarise the contents of the attachment, and seek their feedback and approval to move forward with the project.
   Attach your risk briefing report to the email.
   Your assessor will send you an email in the role of the CEO, providing you with feedback and approval to proceed.

3. Send an email to your team (your assessor).

   The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
   It should invite them to participate in a meeting to brainstorm risks associated with the company’s proposed expansion.
   Your email should briefly explain the purpose of the meeting and advise the date and time for the meeting (your assessor will advise you the date, time and also provide you the email addresses of the two students who will be in your team).
   The meeting is to run for approximately 30 minutes.

4. Conduct team meeting

   After giving a short introduction, present to your team the risks that you have identified, as well as the treatment measures you have selected. Refer to your Risk Briefing Report and share your ideas, encouraging the meeting attendees to share theirs.
   Steer this discussion into a brainstorming session.
   Take paper and pen with you, or use a whiteboard, to jot down ideas as they are given.
   At the meeting, you are required to:

   • Clearly explain the risk management process as per the organisation’s policy and procedure.
   • Discuss the risks you have identified and potential risk treatments
   • Seek ideas from the team about risks involved in the business expansion, as well as treatment measures.
   • Agree on the most important risks that should be included in the risk management plan, as well as suitable risk treatments. At least five must be identified.

   During the meeting, you will need to demonstrate effective communication skills including:

   • Speaking clearly and concisely
   • Using non-verbal communication to assist with understanding
   • Asking questions to identify required information
   • Responding to questions as required
   • Using active listening techniques to confirm understanding

   Close the meeting by thanking the participants for attending.

5. Develop a Risk Management Plan

   The final part of the assessment task requires you to develop the risk management plan using the risk management plan template.
   Use the Risk Management Plan Template to guide your work.
   Your risk management plan should include:

   • The risks you have identified based on your research and brainstorming session. You must include at least five risks.
   • An assessment of the likelihood of the risk occurring, as well as the severity of the risk should it occur.
   • Identification of at least one suitable treatment measures for each of the five risks Priority rating (high, medium or low) to show the order in which risks must be treated.
   • A risk action plan that sets out for each risk including:
     • Risk description
     • Impact of risk
     • Recommended actions
     • Resource requirements
     • Timelines
     • Responsibilities
     • Monitoring processes
6. Send an email to the CEO (your assessor).

   The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
   The email text should include the following:

   • Summary of the purpose of the Risk Management Plan
   • An outline of the risks most likely to occur in relation to the business expansion project.
   • Why you believe the identified treatment strategies for each of the risks will be effective in ensuring risks are minimised or do not occur.
     1. Develop a risk management evaluation report

        This assessment task requires you to evaluate and report on the risk management process that you have completed in the previous two assessment tasks.
        Review all of the following questions and prepare a short report of approximately 1 – 2 pages that addresses each question.

        1. Evaluate the overall risk management process.
        2. Was it easy or difficult to identify risks?
        3. Was staff input (at the meeting) helpful?
        4. How confident are you that all the risks have been identified?
        5. Consider whether the process indicated in the NatureCare Products’ current Risk Management Policy and Procedures is sufficient to guide the risk management process used for the business expansion project. Explain why or why not.
        6. Explain whether the principles of risk management in the NatureCare Products risk management policy and procedure consistent with AS/NZS ISO31000:2009 Risk Management Principles and Guidance.
        7. What changes would you recommend to the risk management process.
     2. Take a screen shot of your folder and files.

        You are required to demonstrate that you can file all of your records in a logical structure.
        Ensure that you have an overall folder for your work, as well as sub folders if necessary.
        All of the documents you have submitted for this unit should be correctly named and filed, as set out on page 4 of this document.
        The screen shot should show all the folders, sub-folders and documents.

     3. Send an email to your assessor.

        The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
        It should introduce and summarise the contents of the attachments.
        Attach your risk management evaluation report and screen shot to the email.

   Attach your risk management plan to the email.

   • Computer and Microsoft Office
   • Access to the internet for research
   • Training Survey Results
   1. Send an email to the CEO (your assessor).

      The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

      It should introduce and summarise the contents of the attachment, and seek their feedback and approval to move forward with the project.
      Attach your staff training report to the email.
      The CEO will send you an email providing comments and approval to proceed with the training course that they select from your report.

   2. Send an email to the staff members who will undergo training (your assessor).

      The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
      It should introduce and summarise the training that they will participate in. Provide all the necessary details of the training for the staff member.

   3. Write a training evaluation report.

      Assume that the two staff members have completed their training, and a survey has been sent to them. Review and analyse the completed surveys in Training Survey Results, and write another short (half a page) report to the CEO.
      Your report should comment on the effectiveness of the training undertaken by the staff members to date and your recommendations for any further actions.
      Note that the measure of success of this initiative was identified to be that the staff will have successfully completed training and feel able to step into the new roles. You should therefore also comment on the effectiveness of the measure in this regard.

   4. Send an email to the CEO (your assessor).

      The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
      It should introduce and summarise the contents of the attachment.
      Attach your training evaluation report to the email.

   1. Monitor risk control measures

      Based on the above information, write a short report for the CEO, outlining the situation and identifying at least two further risk control measures, which you believe should be put in place.

   2. Send an email to the CEO (your assessor).

      The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
      It should introduce and include the text of your risk control measures report that you completed in the previous activity.

   • Computer with Microsoft Office and access to the internet
   • Risk Management Policy and Procedures
   • Risk management plan developed in Assessment Task 2