Communication Issues Within the Organization
Part I: Communication issues within the organization: Negative attitude of Staff (Case 1)
Communication issues such as negative attitudes of staff in an organization have emerged as a negative issue in the workplace culture. A breakdown or failure in the communication process is ineffective communication. It is not inevitable that communication will be ineffective. In order to communicate effectively, one must practise active listening, refrain from speaking emotionally, establish safe communication places, and establish communication norms. Workplace-associated communication problems can significantly affect employees' overall productivity and morale. Understanding the underlying causes of these problems is essential for managers in order to successfully address them. Different manifestations of attitude problems include negativity, a lack of desire, resistance to change, and confrontations with coworkers. These problems may be caused by internal reasons, external stress at work, or a combination of both (Griffin et al., 2020).
Some of the factors associated with negative issues are cultural diversity, distance, ignorance and biasness towards workcultutre. People with different racial and ethnic backgrounds have different ways of seeing the world and different views on how to treat their bodies. For instance, communication with healthcare practitioners is impacted by negative impact at the workplace and distinctions. Nurses work to close gaps in cultural comprehension along with negative outcomes of communication barrier that would have led to incorrect diagnosis leading to medication error. This leads failure of health management of the patients. In order to provide high-quality patient care, avoiding negative attitude and conflicts are required (Tuohy, 2019).
Patients frequently suffer unfavourable consequences as a result of conflict at the workspace. Negative attitude at workplace and unresolved conflicts are the health care professional meeting can have a variety of effects on patient care. First, ineffective communication between carers and patients can result in incorrect diagnoses or treatment delays. Additionally, a breakdown in the doctor-patient relationship as well as prescription errors are also consequences of inadequate communication (Tuohy, 2019). For instance, Poor communication is frequently to blame for misdiagnoses as well as other medical mistakes that cause unnecessary health problems and fatalities. Communication problems may result in interruptions in care, threats to patient safety, wasteful use of resources, and even financial loss. Additionally, a lack of ineffective workstyle that has resulted from conflicts can harm patient experiences by reducing adherence to clinical recommendations, patient safety procedures, and medical guidance. If they are not appropriately conveyed to, patients could feel unsatisfied, apprehensive, worried, or disappointed (Dieterich and Demirci, 2020).
The capacity to train participants in a medically decontextualized, emotionally secure, playful, and relaxed learning setting fosters the development of adaptability, spontaneity, and active listening because healthcare communication and theatre share many parallels. It is important to note the impact on teamwork, communication, and trust. Participants in medical improvement show a self-assessed improvement in their capacity to accept and incorporate feedback, read and recognise emotions, gauge emotional content in their affect, affirm other members' contributions, recognise limitations and be willing to seek help, adapt to change, maintain professional composure in stressful situations, and establish "rapport" as significant (Guttman et al., 2021).
Case 9: Communication issues with patients
A dynamic, complicated process that is intimately correlated to the setting in which one person's experiences are shared, communication is a multidimensional, multifactorial phenomenon. For nurses to deliver high-quality care that promotes patients' health and satisfaction, effective communication is essential. Anxiety, guilt, discomfort, and disease symptoms can all be reduced with good communication skills among medical personnel, which is essential for optimal healthcare delivery (Norouzinia et al., 2015).
5 to 10% of people have communication problems in general, while over 15% of hospital admissions have communication problems. During their stay in the hospital, patients of all ages frequently have complicated communication demands, including those related to movement, sensory processing, and cognition. For patients and their families, being hospitalised can be stressful and include unpleasant situations (Tay et al., 2012).
There were factors of the patient, the nurse, and the environment that affected efficient nurse-patient communication. Although there are common elements influencing communication in various practise situations, this study suggests that a multicultural population like Singapore provides unique obstacles in the oncology inpatient setting. Significant communication hurdles exist between patients who cannot speak English and nurses who were trained abroad. The uneasiness that nurses feel while talking about delicate subjects is also exacerbated by cultural taboos (Dieterich and Demirci, 2020).
Since patients view interactions with the nurses as being essential to their treatment, it is crucial that all aspects of care and nursing be discussed with patients. Additionally, by communicating with patients, nurses learn about their requirements and are able to provide high-quality medical treatment.
The design of ecologically responsible hospital communication apps, as well as hospital policies and procedures governing the use of mobile technologies for nurse-patient contact, may benefit from an examination of the viability of employing mobile technologies for communication in hospitals. Insight into the potential use of mobile communication technology in hospitals, as well as any obstacles or enablers for successful use to improve patient communication, may be provided by nurses, who are the primary communication partners of all hospital patients. By examining nurses' opinions and experiences regarding barriers to and facilitators of using these technologies on the hospital ward to support patient communication, the goal of this study was to determine the viability of nurses using mobile communication technologies to support patients who have communication impairments in hospitals (Sharpe and Hemsley, 2016).
The adoption of mobile communication technologies in the treatment of patients with communication impairments may be more feasible if there is greater access to them, along with training, demonstration, and policies governing their use, as nurses have expressed a positive attitude towards these technologies. In order to make the best and safest use of the many functions of mobile technologies, such as the use of multimedia and social media functions, hospital wards must be given access to and trained in the use of mobile communication technologies (Baylor et al., 2019).
Reflection
From the analysis of communication skills in health care, I have evaluated that the provision of compassionate, high-quality nursing care to patients and the facilitation of productive interactions between an organisation and its staff both depend on excellent communication in the health care industry (Ali, 2017). I have also analysed that for people to be happy and content, their health is essential. A person's ability to fulfil their dreams and aspirations, as well as the accomplishment of many societal objectives, depend considerably on their health.
For patients, poor communication can have devastating repercussions. The messages being communicated may be misunderstood or misinterpreted, which may raise anxiety, unhappiness among patients, and complaints.
The collaborative method of effective communication is essential for healthcare organisations to provide caring, high-quality nursing care to patients, as well as for facilitating relationships between the company and its staff. Poor communication can result in negative; for instance, misinterpretation and misperception of the messages conveyed can cause poor understanding, patient dissatisfaction, and complaint. Being able to communicate well is a crucial interpersonal ability that is essential to success in many facets of life, yet it seems that few people, including health professionals, have mastered the art of really successful communication. As a result of poor communication amongst health professionals, there are clear dangers that could result in patient care being jeopardised.
A crucial clinical competency is effective communication, which includes establishing a therapeutic alliance, hearing the patient out, addressing feelings and ideas, and helping the patient take steps to improve their health. Communication skills between the physician and the patient have a direct impact on the quality of information the doctor receives during consultations.
It is also evident that the effectiveness of communication depends on the sort of relationship that is developed between the two partners, and the style of relationship in turn depends on each partner's personality. The ability to pick their course of action allows doctors to choose their personality qualities in a way that benefits both the patient and the doctor. Considerations for which the development of strong communication skills must be a priority for health professionals include the growing role of communication in the healthcare system as a therapeutic technique, a clinical skill that forges important relationships and can benefit those involved.
The kind of relationship that develops between the two partners determines how well they communicate, and that relationship in turn is influenced by each partner's personality. In order to have a mutually beneficial relationship with their patients, doctors are allowed to pick their personality types and behaviour. A priority for health professionals should be the acquisition of strong communication skills because communication in the healthcare system is becoming more and more of a therapeutic technique, a clinical skill that forges essential connections and can benefit all parties involved (Al-Qarni et al., 2013).
Are you struggling to keep up with the demands of your academic journey? Don't worry, we've got your back! Exam Question Bank is your trusted partner in achieving academic excellence for all kind of technical and non-technical subjects.
Our comprehensive range of academic services is designed to cater to students at every level. Whether you're a high school student, a college undergraduate, or pursuing advanced studies, we have the expertise and resources to support you.
To connect with expert and ask your query click here Exam Question Bank
