MIT123 Usability Evaluation and Improvement Recommendations

Overview:

In this assessment, you will conduct a usability evaluation of a real-world system using both qualitative and quantitative metrics. You will identify the key usability issues in the system and recommend improvements based on your evaluation.

Instructions:

1. Choose a real-world system to evaluate. This could be a website, mobile app, software application, or any other digital system.
2. Conduct a heuristic evaluation of the system using Nielsen's 10 usability heuristics or any other relevant framework.
3. Develop a usability test plan that includes tasks, scenarios, and metrics. Choose at least three tasks that users would typically perform in the system and design scenarios that reflect these tasks.
4. Conduct a usability test with at least five participants. Collect both qualitative and quantitative data on their performance, satisfaction, and usability issues.
5. Analyse the data and identify the key usability issues in the system. Use the data to support your findings and recommendations.
6. Write a report that summarizes your findings and recommendations for improving the system's usability. Include a description of the methods you used to evaluate the system, a summary of the key findings, and recommendations for addressing the identified issues.

Evaluation Criteria:

• Quality of the usability test plan, including the tasks, scenarios, and metrics.
• Ability to identify and articulate key usability issues in the system.
• Quality of the recommendations for improving the system's usability.
• Use of relevant qualitative and quantitative data to support findings and recommendations.
• Clarity, organization, and coherence of the report.

Submission Requirements:

1. Usability test plan
2. Usability test data (qualitative and quantitative)
3. Report summarizing findings and recommendations (max 1500 words)