Movement of Spectators and Deal with Crowd Issues at Spectator Events Assessment

LO1: Understand how to control the entry, exit and movement of people at events

1. Describe the tools and techniques available to help monitor crowd conditions.
2. Describe methods of safely controlling queues.
3. Explain your organization's procedures to carry out the search.
4. Explain the reasons for carrying out the search.
5. Explain the importance of explaining to client groups the reasons for carrying out the search.
6. Explain the procedures to follow if client groups refuse permission to search.
7. Identify unauthorized and prohibited items.
   a.Unauthorized items
   b.Prohibited items
8. Identify potential places for concealing these.
   a.Unauthorized items
   b.Prohibited items
9. Explain how to respond to any occurrence in accordance with legal and organisational procedures.
   a.Unauthorized items
   b.Prohibited items
10. Explain when to report and/or pass on issues relating to unauthorised and prohibited items.
11. Describe the venue and legislative requirements for greeting and admitting client groups.
    a.Venue requirements:
    b.Legislative requirements:
12. Describe the venue and legislative requirements for refusing entry and trespass.
    a.Venue requirements:
    b.Legislative requirements:
13. Describe the venue and legislative requirements for supervising the safe exit of client groups.
    a.Venue requirements:
    b.Legislative requirements:
14. Describe the type of information client groups may need to know when being admitted and/or refused entry.
15. State when to refer client groups to another source of information.

LO2: Understand how to deal with crowd issues

1. State potential crowd issues that may occur in your designated area.
2. Identify methods of assessing and reporting crowd issues.
3. Describe basic conflict management techniques and defensive tactics.
   a.Conflict management techniques:
   b.Defensive tactics:
4. Explain why it is necessary to follow instructions given by the control room or supervisor.
5. Describe the type of action which might endanger yourself or other client groups.
6. Explain the importance of communicating clearly and calmly with client groups and colleagues.
7. Explain how to communicate clearly and calmly with client groups and colleagues.
8. Explain the importance of equality and diversity in your role.
9. Describe the importance of crowd management skills.
10. Describe how to use crowd management skills within organizational procedures
11. Describe the correct procedures for updating the control room and/or supervisor

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