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Behavioural Competencies :STAR Techniques Assignment

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Added on: 2023-07-08 04:49:33
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    Australia

Behavioural competencies that apply to all supervisors, managers, and staff

  • Analytical thinking
  • Planning, organizing, and coordinating
  • Service orientation
  • Teamwork and cooperation
  • Sustained learning and development

STAR technique used for behavioral questions:

When answering a behavioral question provide one specific example where you clearly demonstrate the behavioral competency associated with the question. If you have more than one example in mind, pick the one you feel shows the competency best. The STAR technique provides a framework around which to provide your example to the interview panel:

Situation:

 Describe the situation. Be brief but give enough detail of the situation you were in or the problem that you faced so that the interviewer fully understands. Include when the situation occurred, where it took place, and who was involved. Use a specific example with enough detail that the interviewer fully understands. You may need to provide more background if context is critical to explaining your example.

Task:

 What was the task that needed to be completed? What was your specific role in the situation? Why were you involved? What were you expected/expecting to achieve?

Action: 

Actions should be the focus of your example. Be clear, concise, focus on what you did, not what you might do. Logically take the interviewer through the steps you took to handle the situation or resolve the problem. What were your actions? Use "I" not "we". Give enough detail that the panel will fully understand all your actions and why you took them. What did you do or say? Why did you take this approach? What did you think or feel? Who did you consult or interact with and why? What challenges did you face? How did you resolve them? This may include the behavior of others as it directly relates to your actions. Keep your answer clear and concise. Talk about what you did, not what you might do. 

Result:

 What were the results of your actions?  The results should link back to the task. Describe the results or outcome of your actions and the event. Describe what happened, what you accomplished and what you learned. This may include how you felt about the outcome and why.

Apply:

 Have you applied your learning to other situations? Provide a brief example of how you have generalized your learning.

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  • Uploaded By : Katthy Wills
  • Posted on : July 08th, 2023
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