CRM as a tool for Digital Transformation-Assignment
- Country :
Canada
A customer relationship management (CRM) system is an integral part of every marketing, sales, andbusiness development department as well as CRM company. The CRM software selection processrequires in-depth research, analysis, and collaboration.
This assignment will give you an opportunity to demonstrate your knowledge of Customer RelationshipManagement (CRM) software and the various components that can be a part of each. The assignment isalso designed to develop your individual presentation and analytical skills, as you will use the features ofMS PowerPoint to present your research
Assignment Scenario: You are the Business expert on the IT team in your organization. The organizationis embarking on acquiring and implementing a CRM solution to increase efficiency and productivity. Asthe expert, you have been asked to research and recommend a suitable solution from the businessperspective.
Students may pick and choose a CRM tool of their choice and create a presentation (10-15 slides) basedon research on the chosen CRM tool/software, using various reviews and comparison tools availableonline. Recommended to share the User Interface/Menu Items/Dashboard for better insights
Upload the PowerPoint file for the assignment submission.
Examples of popular CRM
1. Active Campaign
2. AppTIVO
3. Hubspot
4. Insightly
5. TOTVS
6. Freshworks
7. Nutshell
8. Monday Sales
9. Pipedrive
10. Swiftpage
11. SAGE
12. KW Command
13. OctoPOS
14. Goldmine
15. Zoho CRM
16. SCORO
17. KEAP
18. SugarCRM
19. EngageBay
20. Applause
21. 24X7officeCRM
