-1366168top00-2309595-11887200020605756373350Learner Assessment Pack

00Learner Assessment Pack

20834357474730BSBLDR601

00BSBLDR601

2908705628332502227580744814600

-77152561722000019864557001313Lead and mange organisational change

00Lead and mange organisational change

No part of this publication may be reproduced or distributed in any form or by any means or stored in a database or retrieval system other than pursuant to the terms of the Copyright Act 1968 (Commonwealth), without the prior written permission of Precision Group (Australia)

BSBLDR601 - Lead and Manage organisational change (Release 1)

Version Control & Document History

Date Summary of modifications Version

22 December 2020 Version 1 final produced following assessment validation. 1.0

Table of Contents

TOC o "1-4" h z u Assessment Delivery PAGEREF _Toc105415788 h 5Learner Information PAGEREF _Toc105415789 h 6Steps for Learners PAGEREF _Toc105415790 h 8Reasonable Adjustment PAGEREF _Toc105415791 h 9Resources Required for Assessment. PAGEREF _Toc105415792 h 10Accessing Intranet Pages and External Links PAGEREF _Toc105415793 h 12Assessment Tasks PAGEREF _Toc105415794 h 13Short Answer Questions PAGEREF _Toc105415795 h 15Practical Assessment PAGEREF _Toc105415796 h 28Workplace Project Assessment PAGEREF _Toc105415797 h 29Project Overview PAGEREF _Toc105415798 h 29Task 1: Conduct Meeting in Relation to Organisational Change PAGEREF _Toc105415799 h 31Task 2: Develop Change Management Project Plan PAGEREF _Toc105415800 h 33Task 3: Develop Communication Plan PAGEREF _Toc105415801 h 35Task 4: Arrange and Manage Communication Plan PAGEREF _Toc105415802 h 36This task will require you to arrange and manage action items of the Communication Plan as part of the Change Management Projection Plan into the organisation. PAGEREF _Toc105415803 h 36Task 5: Identify Barriers to Change PAGEREF _Toc105415804 h 37Task 6: Implementation of Mitigation Plan PAGEREF _Toc105415805 h 38Task 7: Modify Change Management Project Plan PAGEREF _Toc105415806 h 39Assessment Workbook Checklist PAGEREF _Toc105415807 h 41Assessment Workbook Checklist PAGEREF _Toc105415808 h 42

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Learner Assessment Pack

Assessment Delivery

Learner Information

This Learner Assessment Pack is designed for you to complete the assessment for BSBLDR601 - Lead and manage organisational change (Release 1). It may refer to your own workplace/organisation, or to a simulated business provided by your assessor.

The assessment tasks include Short Answer Questions where you need to demonstrate your knowledge and understanding of the unit, and the Practical Assessment, where you need to demonstrate your skills required in the unit. It is recommended that you complete the Practical Assessments in your own workplace/organisation. If you dont have access to a real workplace, you can complete the assessment in a simulated environment where resources and conditions similar to a workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with the assessment.

Each Learner Assessment Pack is made up of four parts:

Assessment Delivery

Learner Information

Steps for Learner

Assessment Agreement

Assessment Tasks

Assessment Tasks, including:

Short Answer Questions

Practical Assessment

Assessment Workbook Checklist

Recording

Record of Assessment

Before you commence your assessment, ensure that you have a good knowledge of the subject, have thoroughly read your Learner Resource, and clearly understand the assessment requirements and the expectations of the industry to which the assessment is related.

Assessments are designed to be completed using your industry/organisation, but your Registered Training Organisation (RTO) may assist you by contextualising the unit to be completed in a simulated workplace environment.

You will be required to demonstrate knowledge and skills which must be observed directly by your assessor. Where the observation task may be difficult for the assessor to directly observed, a video recording of the practical observation task must be submitted as supplementary evidence. Verification from at least one third-party signatory, and preferably two or more witnesses is required to confirm your demonstration of these practical knowledge and skills. These witnesses would usually be your current or recent supervisors, or your assessor.

The practical assessment tasks may be completed using your own workplace, a simulated environment, or a mix of both, as instructed by your assessor. To contextualise this assessment to your industry/organisation, you may be asked by your assessor to provide additional information based on your industry/organisation.

Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor.

Records of all aspects of the assessment must be kept in your Learner Assessment Pack

The record of assessment is a legal document and must be signed, dated, and a copy stored as required by your Registered Training Organisation (RTO).

Steps for LearnersYour Learner Assessment Pack:

Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations and requirements of this assessment. You may also need to supply contact details of one or two work referees who can confirm your skills in the industry.

Discuss with your assessor if you intend to undertake the practical assessment tasks based on your employing organisation, in a simulated business, or in a mix of both.

Your Learner Assessment Pack is where you will get the task information. Complete each task as instructed using either your own workplace, or using a simulated business, as discussed with your assessor.

After you complete your assessment, gather and submit your evidence documents as detailed in the task(s) in the timeframe agreed with your assessor.

Your assessor will advise you if there are any further steps for you to take to satisfactorily complete this assessment.

Reasonable Adjustment

Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability - November 2010 - Prepared by - Queensland VET Development Centre

Reasonable adjustment in VET is the term applied to modifying the learning environment or making changes to the training delivered to assist a learner with a disability. A reasonable adjustment can be as simple as changing classrooms to be closer to amenities or installing a particular type of software on a computer for a person with vision impairment.

Why make a reasonable adjustment?

We make reasonable adjustments in VET to make sure that learners with a disability have:

The same learning opportunities as learners without a disability, and

The same opportunity to perform and complete assessments as those without a disability.

Reasonable adjustment applied to participation in teaching, learning and assessment activities can include:

Customising resources and assessment activities within the training package or accredited course

Modifying the presentation medium

Learner support

Use of assistive/adaptive technologies

Making information accessible both before enrolment and during the course

Monitoring the adjustments to ensure learners needs continue to be met

Assistive/Adaptive Technologies

Assistive/Adaptive technology means software or hardware that has been specifically designed to assist people with disabilities in carrying out daily activities (World Wide Web Consortium - W3C). It includes screen readers, magnifiers, voice recognition software, alternative keyboards, devices for grasping, visual alert systems, digital note-takers.

IMPORTANT:

Reasonable adjustment made for collecting learner assessment evidence must not impact on the standard expected by the workplace, as expressed by the relevant unit(s) of competency. For example, if the assessment were gathering evidence of the learners competency in writing, allowing the learner to complete the assessment verbally would not be a valid assessment method. The method of assessment used by any reasonable adjustment must still meet the competency requirements.

Resources Required for Assessment.To complete the Practical Assessment tasks, you will require access to:

Computer with internet and email access and a working web browser

Installed software: Word, Adobe Acrobat, Excel, cloud based technology

A workplace, or a simulated workplace environment that will allow you access to:

Relevant information

Resources for organisational change management

Context of information required

Organisational vision, mission and value statements

Performance statements

Strategic workforce plans

Workplace documentation relevant to organisational change

This can include:

Business and communication plans

Feedback surveys and forms

Meeting minutes

Reports

Service-level agreements (SLAs)

Organisational documents such as business plans, reports or similar, with relevant objectives and practices about the organisations existing guide to organisational change

Printed or online sources relevant to issues, practices, or requirements, including government websites in relation to communication

People, including:

At least two relevant stakeholders

Relevant stakeholders can be individuals or groups directly impacted by the organisational change you will implement. They must be involved throughout the development, implementation and monitoring process.

At least two experts

Experts refers to individuals or groups who have knowledge and experience in implementing the required change in organisation.

At least two specialists

Specialists refers to subject matter specialists who have expertise over a specific aspect of the business that is affected by your identified change.

Relevant manager

Relevant managers are the required personnel responsible with embedding the change into the organisation

Opportunity to:

Develop, implement and evaluate a change management project plan

Accessing Intranet Pages and External LinksThroughout this workbook, you will be asked to access specific pages from the simulated business, Bounce Fitness. Links to these pages are formatted in Blue Text.

To access these, hold the Ctrl key for Windows users while clicking on these links. For Mac users, directly click the link.

The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au.

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Learner Assessment Pack

Assessment Tasks

Tasks

Complete all tasks in this assessment as instructed. If you have questions, consult with your assessor.

Contextualisation of Assessments by RTOs

Contextualisation is the process of modifying assessment tools to make learning more meaningful for your learners and their employers.

Precision Group (Australia) recommends that your RTO contextualise the assessment tools to suit particular industry requirements and specific organisational requirements before using them. Contextualisation must retain the integrity of the assessment and the outcome of the unit of competency.

Short Answer Questions

Question 1:

In the table below, identify one event and one trend that may impact on the achievement of the organisational objective.

Name an event for the objective

Name a trend for the objective

Explain how each event and trend affects the achievement of the objective

Objective 1: Resolve all customer complaints submitted via all channels within 48 hours of filing

Event Explanation of How Event Affects Achievement of Objective

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Trend Explanation of How Trend Affects Achievement of Objective

FORMTEXT FORMTEXT

Question 2

When analysing and interpreting information about an organisations internal and external environments, there are two tools that can be used as cost-benefit methods.

Complete each table below by:

Defining what each letter signifies

Providing a brief explanation of each signified letter

Definition Explanation

S FORMTEXT FORMTEXT

W FORMTEXT FORMTEXT

O FORMTEXT FORMTEXT

T FORMTEXT FORMTEXT

Definition Explanation

P FORMTEXT FORMTEXT

E FORMTEXT FORMTEXT

S FORMTEXT FORMTEXT

T FORMTEXT FORMTEXT

L FORMTEXT FORMTEXT

E FORMTEXT FORMTEXT

Question 3

Answer the following questions regarding risks to organisational change.

Briefly explain each of the following requirements to assess risk

Requirements to assess Risk Explanation

Likelihood FORMTEXT

Consequence FORMTEXT

Risk Rating FORMTEXT

Priority Rating FORMTEXT

Complete the table below:

Identify two common barriers to change

Identify at least one mitigation strategy for each barrier

Explain how each mitigation strategy addressed barrier to change

Barriers to Change Mitigation Strategies to Address these Barriers Explain of How Mitigation Strategy Addresses Barrier to Change

FORMTEXT FORMTEXT FORMTEXT

Question 4

Read the following scenario about a Flower Delivery business

Rose acquired a Flower Delivery business almost a year ago. When Rose started, she had established a vision for the existing business on expanding it by exceeding customer expectations. It was successful and her business doubled in a short time. Customers were returning to Blooms repeatedly and recommending friends and family. In the last three months, she has noticed a decline in orders and regular customers not calling. She did implement a growth strategy for her staff at this time which involved them contacting every customer, 24 hours after for their feedback.

Some of her staff were positive about this but one was very resistant. Rose informed them all they would just have to do it as it was a requirement of the job and as a team. Rose did hear a comment about this staff member being abrupt with a customer. She is now wondering if this could be impacting her decline in business Rose needs to take action to make a change and turn her business around. Rose wants to improve communication and educate her staff about how this benefits them and the customers.

Answer the following questions based on the Communication Plan

Complete the Communication Plan, briefly answering the components in relation to the scenario.

Identify at least two possible experts Rose can consult to improve her staff training

a. FORMTEXT

b. FORMTEXT

Communication Plan Components Explanation

Communication strategy Target Audience Personnel Responsible Key Message Communication method to be used Frequency

Question 5

Complete the table below by explaining each requirements of an education plan.

Training Need Analysis Components Explanation

Training Strategy FORMTEXT

Target Audience FORMTEXT

Facilitator FORMTEXT

Expected Timeframe FORMTEXT

Expected Outcome FORMTEXT

Question 6

Complete the table below by providing by doing the following:

Identify the eight steps of Kotters 8-Step Change Process

Briefly explain how each step can be implemented in a workplace

Kotters 8-Step Change Management Process Explanation of How Each Step if Implemented in a Workplace

FORMTEXT FORMTEXT FORMTEXT FORMTEXT

FORMTEXT FORMTEXT

Question 7

The DREC curve is change cycle that described the four stages individuals go through as they adjust to an organisational change.

Complete the table below. To do this you must:

Identify the four stages of the DREC curve

Using your own words, briefly explain what a change leader must do during each stage of the DREC curve

Stages of DREC Curve Explanation of How Each Step if Implemented in a Workplace

FORMTEXT FORMTEXT

Question 8

Identify two strategies for embedding change within an organisation. Provide an explanation for each of the identified strategies.

Strategies for Embedding Change Explanation

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Question 9

Read the following scenarios and answer the questions that follow

Scenario 1

Bounce Fitness is attempting to set up feedback sessions to get the insight of employees regarding the organisational change they will be undertaking. This is the first time the employees are being given an opportunity for feedback, since Bounce Fitness usually employs one-way communication between management and employees.

Complete the table by doing the following:

Identify the change strategy being implemented

Identify one organisational behaviour that would affect the application of the following change strategy

Briefly explain how the identified organisational behaviour impacts the application of the change strategy

Change Strategy Organisational BehaviourImpact of Organisational Behaviour on Change Strategy

FORMTEXT FORMTEXT FORMTEXT

Scenario 2

Bounce Fitness is adapting a new application for its Point of Sales system. Its a new application developed to ensure smoother transaction using a cloud system. However, the new application has also enticed numerous fitness centres. Due to the high demand, the current developers are having a hard time sustaining server for the application.

Complete the table by doing the following:

Identify the change strategy being implemented

Identify one external environment factor that would affect the implementation of the identified change strategy

Briefly explain how the external environment factor impacts the application of the change strategy

Change Strategy External Environment Factor Impact of External Environment on Change Strategy

FORMTEXT FORMTEXT FORMTEXT

Question 10

In your own words, describe each of the following components of a change management project plan.

Change Management Project Plan Components Description

Scope FORMTEXT

Roles and Responsibilities FORMTEXT

Communication Strategy FORMTEXT

Practical AssessmentThe Practical Assessment is a set of tasks that must be completed in a workplace, or in an environment with conditions similar to that of a real workplace.

To be assessed for this unit of competency, you must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to use your skills and knowledge to develop and implement a Change Management Project Plan to lead and manage organisational change.

The Practical Assessments in this workbook include:

Workplace Project Assessment

A series of written practical tests assessing the learners practical knowledge and skills underpinning of the unit of competency. This includes the learner completing workplace documents or similar as evidence of competent performance.

Workplace Practical Observation

A set of assessment tasks where the learner must demonstrate practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed by the assessor.

IMPORTANT!

All signatures/initials in your submissions, including yours, must be handwritten and dated. Submissions with signatures/initials must be scanned.

The supervisor/observer who completes and signs your evidence submissions must provide their real name, contact number, and email address for your assessors reference.

Should you encounter issue or concerns regarding your assessment, contact your assessor.

Workplace Project AssessmentProject Overview

This workplace project assessment requires you to develop and implement a Change Management Project Plan to lead and manage organisational change.

This assessment is divided into seven project tasks:

Task 1: Conduct Meeting in Relation to Organisational Change

Task 2: Develop Change Management Project Plan

Task 3: Develop Communication Plan

Task 4: Arrange and Manage Communication Plan

Task 5: Identifying Barriers to Change

Task 6: Implement Mitigation Plan

Task 7: Modify Change Management Project Plan

This project requires you to complete the assessment tasks in a real workplace, or in an environment with conditions similar to that of a workplace in this industry.

Each task comes with a set of instructions. You are to follow and perform these instructions while being observed by the assessor and/or submit any required documentation.

Before starting this assessment, your assessor will discuss with you these tasks, including instructions and guidance for satisfactorily completing them.

You are required to:

Complete the tasks within the time allowed, as scheduled in-class roll.

Analyse and interpret information about the organisations internal and external environment and consult with stakeholders to identify requirements and opportunities for changes that support organisational objectives

Prioritise opportunities for changes with input from relevant stakeholders.

Develop a change management project plan for the priority changes incorporating resource requirements, risk management and timelines

Develop strategies to communicate or educate the changes and embed them

Obtain approvals and agree reporting protocols with relevant managers and implement the plan including addressing barriers to change

Review and evaluate the change management project plan and modify as needed to achieve objectives.

Resources Required for Assessment

Resources you need to access to complete the project assessment are outlined in the Resources Required for Assessment section of this workbook, and in the corresponding Assessors Checklist and/or Observation Form of each task.

Discuss each requirement with your assessor before commencing with each task. They will organise the resources required for this assessment.

IMPORTANT: Additional workplace resources may be required upon the contextualisation of this assessment.

Forms and Templates

Generic forms and templates are provided in the project tasks, unless otherwise specified. These can be accessed from the following link:

BSBLDR601 Forms and TemplatesIf you are currently in a workplace, use similar workplace templates and forms used by your organisation to complete each assessment task. Discuss with your supervisor and your assessor first to ensure that the forms/templates you will use from your organisation cover all criteria required by each assessment task.

Review these forms and templates with your assessor before starting the task.

Task 1: Conduct Meeting in Relation to Organisational Change

-284480-24257000 ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you conduct a meeting with key stakeholders, experts and specialists to analyse at least one organisational change.

Experts refers to individuals or groups who have knowledge and experience in implementing the required change in organisation.

Specialists refers to subject matter specialists who have expertise over a specific aspect of the business that is affected by your identified change.

Use your workplace/organisations template(s) to complete this task, or use the Change Management Project Plan template provided at the Bounce Fitness site. This will be used throughout the Practical Assessment Tasks.

Prior to commencing your meeting, you must Review at least two pieces of workplace documentation relevant to the organisational change you are to undertaking.

This includes:

Business plans

Feedback Surveys and Forms

Business and Communication Plans

Reports

Service-level agreements (SLAs

You will be assessed on your practical skills to:

Analyse and interpret information from the documentation about the organisations internal, external environment and identify two of each of the following:

Management decisions in relation to change

Organisational objectives

Performance gaps

Change opportunities

Business threats

Discuss and identify requirements for change for change that support organisational objectives from workplace documentation

Discuss and seek information, clarify, questioning, confirm understanding and active listening.

After consultation, complete the SWOT Analysis and PESTLE Analysis sections of the Change Management Project Plan.

Review Workplace Project Task 1 Observation Form before starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

Review the template(s) you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Change Management Project Plan template provided at the Bounce Fitness site.

Submit the partially completed Change Management Project Plan with the completed SWOT Analysis and PESTLE Analysis sections to your assessor.

Include any supplementary documents/sources used in the meeting, such as:

Organisational documents such as business plans, reports or similar, with relevant objectives and practices about the organisations existing guide to organisational change

Printed or online sources relevant to issues, practices, or requirements, including government websites in relation to communication

-28956029527500Task 2: Develop Change Management Project Plan

ASSESSMENT INSTRUCTIONS

This task will require you to develop a Change Management Project Plan to lead and manage organisational change.

Use your workplace/organisations template(s) to complete this task or use the Strategic Audit Template as part of and the Change Management Project Plan Template provided at the Bounce Fitness site.

To complete this task, you must:

Complete a strategic audit of your organisation based on your findings from the information obtained in the SWOT Analysis and PESTLE Analysis Workplace Project Task 1.

You will need to indicate your findings as they shed light on the internal environment of your organisation

Develop the Change Management Project Plan template from the information and resources

This must include the following:

Priorities change requirements

For each activity identified, you must identify the following:

Key personnel responsible for the implementation of this activity

Resources required to implement the activity

Target timeframes for implementation

Target outcome after implementation

Risk management plan for change to be undertaken

Review Workplace Project Task 2 Assessors Checklist before starting this task.

This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template(s) you will use to complete this task. If you are using template(s) from your workplace/organisation, discuss with your assessor to ensure that the template(s) covers all requirements that apply to this task. Otherwise, complete the Strategic Communication Audit template as part of and the Change Management Project Plan template provided at the Bounce Fitness site.

Submit the partially completed Change Management Project Plan to your assessor.

Task 3: Develop Communication Plan

-350520-32512000 ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you consult with relevant managers to develop the Communication Plan for the organisational change you are to undertake.

Relevant managers are the required personnel responsible with embedding the change into the organisation.

These can include:

Board members

Department heads

General managers of different work team

Use your workplace/organisations template to complete this task or use the Communication Plan template as part of the Change Management Project Plan template provided at the Bounce Fitness site.

Note: If you are to use your workplace/organisations template, make sure you show evidence of the following in your plan.

You will be assessed on your practical skills to:

Develop a Communication Plan to implement the Change Management Project Plan developed in Workplace Project Task 2. You must obtain approval from all relevant managers before concluding the discussion.

Discuss and seek information using appropriate structure and language

Using active questioning and listening to clarify and confirm understanding

After the consultation, you must partially complete the Communication Plan section of the Change Management Project Plan with information discussed during consultation.

Leave the Actual date of Implementation and Actual Outcome of Communication Plan blank. This will be completed in a future task.

Review Workplace Project Task 3 Observation Form before starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

Submit partially completed Communication Plan.

Task 4: Arrange and Manage Communication Plan-381000-25146000 ASSESSMENT INSTRUCTIONS

This task will require you to arrange and manage action items of the Communication Plan as part of the Change Management Projection Plan into the organisation. To complete this task, you must:

Arrange activities for delivery of each action item listed in the Communication Plan developed in Workplace Project Task 3.Manage activities for delivery of each action item listed in the Communication Plan developed in Workplace Project Task3.

Update the following columns of your Communication Plan following your implementation:Actual implementation date Actual outcome/ status updateReview Workplace Project Task 4 Assessors Checklist before starting this task.

This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

You will need to submit an updated Communication plan to your assessor.

Additionally, you will need to submit evidence that you have arranged and managed each action item outlined in the Communication Plan to your assessor.

Samples of evidence of arranging and managing can be:

Questionnaires/surveys with stakeholder feedback

Copies of email correspondence with relevant stakeholders

Photos or videos from the workplace demonstrating implementation of the action item

Copies of instructions provided to relevant stakeholders on how to implement the specific action item (e.g. instructions for conducting consultations)

Evidence of communication/consultation to key personnel and/or stakeholders

-243840314325Task 5: Identify Barriers to Change

ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you consult at least key personnel regarding the implementation of the Communication Plan from Workplace Project Task 4 to identify barriers to change. Use your workplace/organisations template to complete this task or use the Communication Plan as part of the Change Management Project Plan template provided at the Bounce Fitness site.

Note: If you are to use your workplace/organisations template, make sure you show evidence of the following in your plan.

Your assessor will observe you as you demonstrate practical skills to:

Assess performance of implemented communication plan against objectives of Change Management Project Plan.

Identify at least two barriers to change that affected the outcome of Communication Plan implemented in Workplace Project Task 4.

Discuss prescribed mitigation strategy to address barriers based on Mitigation Plan developed in Workplace Project Task 2.Review Workplace Project Task 5 Observation Form before starting this task.

This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

IMPORTANT!

If you are communicating outcomes and trends based on an existing workplace Communication Plan from your organisation, you must submit copies of documents used to identify the barriers and outcomes. Adapt this based on the requirements of your task.

Task 6: Implementation of Mitigation Plan

-374650-25781000 ASSESSMENT INSTRUCTIONS

This task will require you to Implement Mitigation Plan as a response to the two identified barriers to change identified in Workplace Project Task 5.

You are to complete the Mitigation Plan which is incorporated in the Change Management Project Plan Template.

To complete this task, you must:

Implement action items to address barriers to change as outlined in the Mitigation Plan.

After implementing the actions, update the following sections of the Mitigation Plan:

Actual Date of implementation

Revised Risk Rating.

Review Workplace Project Task 6 Assessors Checklist before starting this task.

This form outlines all the skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit the completed Mitigation Plan to your assessor.

Additionally, you must submit evidence that you have implemented each mitigation strategy to address barriers.

Evidence can include:

Email correspondence

Meeting minutes

Video recording of the meeting conducted with the stakeholders

Task 7: Modify Change Management Project Plan

-374650-25781000ASSESSMENT INSTRUCTIONS

This task requires you to modify the Communication Plan based on the Mitigation Plan from Task 6, as part of your Change Management Project Plan.

Prior to commencing this task, you must:

Have completed all Workplace Project Tasks 1-6; or

Have access to your organisation/workplaces change management project plan other than the one developed for this assessment

To complete this task, you must:

Access and review Communication Plan that you updated in Workplace Project Task 4.

Identify at least two areas of improvement in the Plan, based on your changes implemented in Workplace Project Task 6.

If youre referring to the Change Management Project Plan from this project assessment, you can base your areas of improvement on any of the following:

Areas of improvement identified from Workplace Project Task 5

If youre referring to the Change Management Project Plan from your own workplace, you can base your areas of improvement on any of the following

Any other areas you find from the Change Management Project Plan that require modification

Modify the section in the Change Management Project Plan document based on your findings. Outline the modifications done using the version control section of your Change Management Project Plan document.

Review Workplace Project Task 7 Assessors Checklist before starting this task.

This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit the modified Change Management Project Plan to your assessor.

IMPORTANT!

If you are modifying a Change Management Project Plan from your own workplace/organisation, submit a copy of the Change Management Project Plan as supplementary evidence.

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Learner Assessment Pack

Assessment Workbook Checklist

Assessment Workbook ChecklistInstructions:

Your assessor will review your submissions against the checklist below. This section is to be completed by your assessor.

The learner has completed the Short Answer Questions in this workbook

Short Answer Questions

The learner has completed the Practical Assessments in this workbook and has submitted all the required evidence:

Workplace Project Assessment Task 1: Meeting in Relation To Organisational Change SWOT Analysis

PESTLE Analysis

Evidence of at least two communication documents used

Specify evidence submitted:

FORMTEXT

Video recording

Only if direct observation is not possible

Task 2: Develop Change Management Project Plan Updated Change Management Project Plan

Task 3: Communication Plan Communication Plan

Video recording

Only if direct observation is not possible

Task 4: Arrange and Manage Communication Plan Communication Plan with actioned columns

Evidence of arranging Communication Plan

Specify evidence submitted: FORMTEXT

Evidence of managing communication plan

Specify evidence submitted: FORMTEXT

Task 5 Identify barriers in response to change Video recording

Only if direct observation is not possible

Task 6: Implementation Mitigation Plan Update Mitigation Plan

Evidence of implementing mitigation strategies

Specify evidence submitted: FORMTEXT

Task 7: Modify Change Management Project Plan Updated Change Management Project Plan with version control

424497529019500425306539023Lead financial strategy development

00Lead financial strategy development

-9626608378352LEARNER ASSESSMENT PACK

00LEARNER ASSESSMENT PACK

-8864605662457BSBFIN801

0BSBFIN801

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BSBFIN801 - Lead financial strategy development (Release 1)

Version Control & Document History

Date Summary of modifications Version

22 December 2021 Version 1 final produced following assessment validation. 1.0

Table of Contents

TOC o "1-4" h z u Assessment Delivery PAGEREF _Toc105414450 h 5Learner Information PAGEREF _Toc105414451 h 6Steps for Learners PAGEREF _Toc105414452 h 8Reasonable Adjustment PAGEREF _Toc105414453 h 9Resources Required for Assessment PAGEREF _Toc105414454 h 10Accessing Intranet Pages PAGEREF _Toc105414455 h 12Assessment Tasks PAGEREF _Toc105414456 h 13Contextualisation of Assessments by RTOs PAGEREF _Toc105414457 h 14Short Answer Questions PAGEREF _Toc105414458 h 15Practical Assessment PAGEREF _Toc105414459 h 27Workplace Assessment PAGEREF _Toc105414460 h 28Assessment Overview PAGEREF _Toc105414461 h 28Task 1: Financial and Business Requirements Plan PAGEREF _Toc105414462 h 30Task 2: Consult Stakeholders and Present Budget Recommendations PAGEREF _Toc105414463 h 34Task 3: Implement Financial Strategy PAGEREF _Toc105414464 h 36Task 4: Business Performance Monitoring Report PAGEREF _Toc105414465 h 38Assessment Workbook Checklist PAGEREF _Toc105414466 h 40Assessment Workbook Checklist PAGEREF _Toc105414467 h 41

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Learner Assessment Pack

Assessment Delivery

Learner Information

This Learner Assessment Pack is designed for you to complete the assessment for BSBFIN801 - Lead financial strategy development (Release 1). It may refer to your own workplace/organisation, or to a simulated business provided by your assessor.

Each Learner Assessment Pack is made up of four parts:

Assessment Delivery

Learner Information

Steps for Learner

Assessment Agreement

Assessment Tasks

Assessment Tasks, including:

Short Answer Questions

Practical Assessment

Assessment Workbook Checklist

Recording

Record of Assessment

Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor.

Records of all aspects of the assessment must be kept in your Learner Assessment Pack

The record of assessment is a legal document and must be signed, dated, and a copy stored as required by your Registered Training Organisation (RTO).

Steps for LearnersYour Learner Assessment Pack:

Discuss with your assessor if you intend to undertake the practical assessment tasks based on your employing organisation, in a simulated business, or in a mix of both.

After you complete your assessment, gather and submit your evidence documents as detailed in the task(s) in the timeframe agreed with your assessor.

Your assessor will advise you if there are any further steps for you to take to satisfactorily complete this assessment.

Reasonable Adjustment

Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability - November 2010 - Prepared by - Queensland VET Development Centre

Why make a reasonable adjustment?

We make reasonable adjustments in VET to make sure that learners with a disability have:

The same learning opportunities as learners without a disability, and

The same opportunity to perform and complete assessments as those without a disability.

Reasonable adjustment applied to participation in teaching, learning and assessment activities can include:

Customising resources and assessment activities within the training package or accredited course

Modifying the presentation medium

Learner support

Use of assistive/adaptive technologies

Making information accessible both before enrolment and during the course

Monitoring the adjustments to ensure learners needs continue to be met

Assistive/Adaptive Technologies

IMPORTANT:

Resources Required for Assessment

To complete the Practical Assessment tasks, you will require access to:

Computer with internet and email access, and a working web browser

Installed software: Word, Adobe Acrobat Reader

A workplace, or a simulated workplace environment that will allow you access to:

Relevant information required to complete tasks:

Organisational objectives.

Budget objectives.

Existing financial systems.

Financial reports derived from the existing financial systems.

All of the following information for at least one planning cycle:

Business targets

Financial requirements

Business system information

Historical expenditure information associated with the business system

Financial forecasts

Operational contingencies

Financial risks

Economic information that impacts organisational objectives.

Legislative, regulatory, organisational, and industry compliance requirements for managing financial resources.

Actual performance data for items included in the budgets and forecasts, for at least two monitoring occasions.

Timeframes for prompt development of action plans to remedy budget variances.

Reporting processes for business performance monitoring.

Workplace templates, including or similar to the following:

Financial and Business Requirements Plan

Business Performance Monitoring Report

People, including:

At least three stakeholders to present the Financial and Business Requirements Plan to.

At least three stakeholders to whom to communicate the agreed budget expenditure recommendations.

At least two organisational staff members to support in implementation of the agreed budget expenditure recommendations.

Opportunity to:

Present the Financial and Business Requirements Plan to at least three stakeholders.

Accessing Intranet Pages

Some assessment tasks may require you to access specific pages from the simulated business, Bounce Fitness. Links to these pages are formatted in Blue Text.

To access these, hold the Ctrl key for Windows users while clicking on these links. For Mac users, directly click the link.

The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au.

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Learner Assessment Pack

Assessment Tasks

Tasks

Complete all tasks in this assessment as instructed. If you have questions, consult with your assessor.

Contextualisation of Assessments by RTOsContextualisation is the process of modifying assessment tools to make learning more meaningful for learners and their employers.

Precision RTO Resources recommends that your RTO contextualise the assessment tools to suit particular industry requirements and specific organisational requirements before using them. Contextualisation must retain the integrity of the assessment and the outcome of the unit of competency.

Short Answer Questions

Question 1

Complete the table below about financial risk factors and mitigation procedures.

Identify at least three financial risk factors relevant to financial strategy.

For each identified financial risk factor, identify at least one applicable mitigation procedure.

In 50 words or more, discuss how each mitigation procedure helps reduce the negative impact of risk.

Financial Risk Factor Mitigation Procedure How Each Mitigation Procedure Helps Reduce Negative Impact of Risk

FORMTEXT Market risk FORMTEXT Diversify concentration

Make changes to the portfolio as the market changes FORMTEXT Take hep from financial consultant to diversify market. Put funds in high performing and medium performing funds or assets which will give a wide range of returns.

Withdraw funds when high performing and invest in other funds so that you get the benefit of the high of the market.

Financial Risk Factor Mitigation Procedure How Each Mitigation Procedure Helps Reduce Negative Impact of Risk

FORMTEXT Credit Risk FORMTEXT risk control techniques that banks and other loaning organizations send to alleviate the likelihood that borrowers will default on their credits, and to lessen the quantity of non-performing resources. A layout of every technique is given beneath.

Such contracts are arrangements that specify the agreements of advance strategies between the borrower and the loaning organization before reserves are dispensed to the borrower. Here, the bank sets up various limitations that a borrower consents to, which are intended to shield the moneylender from the dangers related with the credit. FORMTEXT Continually assess your information sources. Is your model utilizing the best information when decisioning? New information sources are continually arising, be keeping watch for those that can improve your portfolio.

Approve your scorecard model reliably. A free, outsider reviewer can assess your model to distinguish and dispose of shortcomings, assisting you with augmenting adequacy of your credit rules.

FORMTEXT Liquidity risk FORMTEXT Control overhead expenses so that expenses are spent on too much on high end things. Taking out things, for example, surplus business hardware can give a little amount of capital and diminish the typical expense of gear upkeep. FORMTEXT Income the executives gives a business decent perceivability into potential liquidity difficulties and open doors. Cash is top dog, and income is the bloodline, everything being equal. Without legitimate administration of income, a business will expand its openness to superfluous liquidity gambles. Additionally, a business without sound and very much oversaw income will confront a difficult task to stay productive, secure positive funding terms, draw in likely designers and be reasonable over the long haul.

Question 2

Describe, in 50 words or more, how each of the following items listed in the table below are applied in financial strategy development:

Accounting ratios

Budgeting principles

Accounting Ratio How Each Ratio is Applied in Financial Strategy Development

Balance sheet ratios FORMTEXT Use asset report proportions to additionally grasp your business' monetary standing. Monetary record proportions are recipes you can use to evaluate your funds in light of your asset report data. You can get more understanding about your business by checking out and utilizing monetary record proportions. Most examiners favor would consider a proportion of 1.5 to two or higher as satisfactory, however the way that high this proportion relies on the business in which the organization works. A higher proportion might flag that the organization is gathering cash, which might require further examination.

Income statement ratios FORMTEXT These proportions are gotten from pay explanations. The absolute most normal proportions incorporate net edge, overall revenue, working edge, and income per share. The cost per profit proportion can assist financial backers with deciding the amount they need to put resources into request to get one dollar of that organization's income.

Cash flow statement ratios FORMTEXT The working income proportion is a proportion of how promptly current liabilities are covered by the incomes created from an organization's tasks. This proportion can assist with checking an organization's liquidity temporarily.

Budgeting Principle How Each Principle is Applied in Financial Strategy Development

Income and expenditure FORMTEXT bookkeeping idea that directs that organizations report costs simultaneously as the incomes they are connected with. Incomes and costs are matched on the pay explanation for a while (e.g., a year, quarter, or month)

Expenditure forecasting FORMTEXT Anticipating in bookkeeping alludes to the most common way of utilizing current and memorable expense information to foresee future expenses. Determining is significant for arranging - it is important to gauge and make arrangements for costs that will be caused preceding really bringing about them.

Contingency plans FORMTEXT The possibility approach alludes to the possibility that business chiefs need to change initiative styles in view of the circumstance within reach. It turns into an equilibrium of a business chief's regular style and understanding when and where it should be modified.

Question 3

Describe, in 50 words or more, how each of the financial principles listed below, is applied in:

Analysing financial reports

Interpreting financial reports

Financial Principle How Each Principle is Applied in Analysing Financial Reports How Each Principle is Applied in Interpreting Financial Reports

Time Value of Money Principle FORMTEXT The time worth of cash idea expresses that money got today is more important than cash got sometime in the future. The explanation is that somebody who consents to get installment sometime in the future foregoes the capacity to put away that money at the present time. FORMTEXT At the point when you gather cash quicker, you have more money to buy stock, pay for showcasing expenses, and cover finance costs. A bigger money balance likewise gives you adaptability. In the event that you see a valuable chance to begin another product offering or buy a contender's business, you'll have the money to fund the exchange.

Cash Flow Principle FORMTEXT The income explanation incorporates all money inflows an organization gets from its continuous tasks and outside speculation sources, as well as all money surges that compensation for business exercises and ventures during a given quarter. These incorporate incomes from working exercises (CFO), yet additionally incomes from effective money management (CFI) and funding (CFF) exercises. FORMTEXT An income examination decides an organization's functioning capital how much cash accessible to run business tasks and complete exchanges. That is determined as current resources (cash or close money resources, similar to notes receivable) less current liabilities (liabilities due during the impending bookkeeping time frame)

Accounting Principle How Each Principle is Applied in Analysing Financial Reports How Each Principle is Applied in Interpreting Financial Reports

Revenue recognition principle FORMTEXT The income acknowledgment guideline directs the cycle and timing by which income is recorded and perceived as a thing in an organization's fiscal summaries. Hypothetically, there are different moments at which income could be perceived by organizations. FORMTEXT Perceive income to portray the exchange of guaranteed labor and products to clients in a sum that mirrors the thought to which the element hopes to be entitled in return for those labor and products.

Time period principle FORMTEXT For inner monetary detailing, a bookkeeping period is for the most part viewed as one month. A couple of firms gather monetary data in four-week increases, so they have 13 bookkeeping periods each year.

FORMTEXT The time span guideline is the idea that a business ought to report the monetary consequences of its exercises throughout a standard time span, which is typically month to month, quarterly, or every year. When the span of each revealing period is laid out, utilize the rules of Generally Accepted Accounting Principles or International Financial Reporting Standards to record exchanges inside every period. A serious level of consistency in detailing for similar time spans is required, so an association can deliver budget summaries that can measure up to the outcomes revealed for earlier years.

Question 4

Describe, in 50 words or more, how each of the financial principles listed below, is applied in:

Analysing financial resources

Interpreting financial resources

Financial Principle How Each Principle is Applied in Analysing Financial Resources How Each Principle is Applied in Interpreting Financial Resources

Profitability and Liquidity FORMTEXT A liquidity proportion estimates how well an organization can take care of its bills while a benefit proportion looks at how much benefit an organization has procured versus the costs it has caused. Liquidity and benefit are two of your business' most significant key presentation markers. In their own specific manner and together, they determine if your business as of now is or can find success and they show your true capacity for development and supportability. FORMTEXT Productivity examination permits organizations to expand their benefit, and hence boosts the potential open doors that business can exploit to keep itself effective and pertinent in an exceptionally powerful, serious, and lively market. Productivity examination is a scientific cycle that looks to uncover data about the different income floods of the association. It assists pioneers with recognizing ways of streamlining productivity and is utilized to aid Enterprise Resource Planning (ERP).

Hedging principle FORMTEXT The point of this is to take out unpredictability in budget summaries that in any case would emerge assuming the supported things were represented independently under International Financial Reporting Standards (IFRS). FORMTEXT A supporting instrument is any monetary item that will empower brokers to diminish or restrict the gamble in a fundamental resource class, like money, shares, wares, records and forex.

Accounting Principle How Each Principle is Applied in Analysing Financial Resources How Each Principle is Applied in Interpreting Financial Resources

Accrual principle FORMTEXT Gathering bookkeeping is a monetary bookkeeping strategy that permits an organization to record income prior to getting installment for labor and products sold or expenses are recorded as caused before the organization has paid for them. FORMTEXT The gathering strategy for bookkeeping depends on matching incomes against costs in the period in which the exchange happens, rather than when the installment is handled, which is the system with cash bookkeeping. The gathering technique expects organizations to factor in "stipend for dicey records" since products are conveyed to clients preceding installments being gotten, and a few clients might neglect to pay.

Matching principle FORMTEXT Matching standard is a bookkeeping guideline for recording incomes and costs. It expects that a business records costs close by incomes procured. Preferably, the two of them fall inside a similar timeframe for the most clear following. This standard perceives that organizations should cause costs to acquire incomes. FORMTEXT This rule expresses that it is important to charge every one of the costs caused to procure income during the bookkeeping time frame against that income, to find out the net gain or exchanging consequences of the business.

Question 5

Describe, in 50 words or more, how each term listed in the table below is used in developing organisational financial strategy.

Financial Term How Each Term is Used in Developing Organisational Financial Strategy

Financial Leverage FORMTEXT corporate administration uses monetary influence fundamentally to expand the organization's profit per share and to build its profit from value. Be that as it may, with these benefits come expanded profit changeability and the potential for an expansion in the expense of monetary misery. It gives an assortment of funding sources by which the firm can accomplish its objective profit. Influence is likewise a significant method in financial planning as it assists organizations with setting an edge for the development of business tasks.

Hedging FORMTEXT It is a gamble the board procedure utilized to balance misfortunes in ventures by taking a contrary situation in a connected resource. The decrease in risk given by supporting likewise ordinarily brings about a decrease in expected benefits. Supporting expects one to pay cash for the security it gives, known as the premium. There is a gamble reward tradeoff innate in supporting; while it diminishes expected risk, it likewise works on possible additions. Set forth plainly, it isn't allowed to support. On account of the flood insurance contract model, the regularly scheduled installments add up, and assuming the flood never comes, the policyholder gets no payout. In any case, a great many people would decide to take that anticipated, encircled misfortune as opposed to unexpectedly lose the rooftop over their head.

Accounting Term How Each Term is Used in Developing Organisational Financial Strategy

Working Capital FORMTEXT Working capital is utilized to subsidize tasks and meet transient commitments. Assuming that an organization has sufficient working capital, it can keep on paying its representatives and providers and meet different commitments, like revenue installments and expenses, regardless of whether it runs into income challenges. At the point when deals are down in the slow time of year, the organization would in any case have to pay for its ordinary staffing regardless of lower deals income. Working capital assists organizations with streamlining the holes in income during the seasons when deals are slow.

Earnings Before Interest and Taxes (EBIT) FORMTEXT EBIT is a particularly valuable metric since it assists with distinguishing an organization's capacity to create sufficient income to be productive, pay down obligation, and asset progressing tasks. It reflects the amount of a working benefit has been acknowledged prior to representing charges, while EBIT bars the two expenses and interest installments. EBT is determined by adding charge cost to the organization's net gain.

Economic Term How Each Term is Used in Developing Organisational Financial Strategy

Consumer Price Index (CPI) FORMTEXT A few confidential firms and people utilize the CPI to keep rents, eminences, provision installments and youngster support installments in accordance with evolving costs. Beginning around 1985, the CPI has been utilized to change the Federal annual expense construction to forestall expansion prompted expansions in charges. At the point when there is a vertical change in the CPI, this implies there has been an expansion in the normal change in costs after some time. This in the long run prompts changes in the typical cost for many everyday items and pay (probably with the goal that pay is acclimated to meet a greater expense of living). This interaction is alluded to as indexation.

Interest Rates FORMTEXT Higher loan fees reduces the sum buyers - and organizations - can get, which, the hypothesis goes, then brings down the sum they spend. Less interest for items implies less cash in the economy and decreases the inflationary strain on products. At the point when the loan fees are lower, it is simpler for individuals to purchase resources, like home or vehicles, through funding choices. This triggers an ascent in the costs of resources, and consequently an expansion in riches.

Question 6

Describe, in 50 words or more, how each system listed in the table below, influences an organisations financial strategy.

Financial System How System Influences Organisational Financial Strategy

Network of Financial Institutions FORMTEXT A monetary organization is an idea portraying any assortment of monetary elements (like merchants, firms, banks and monetary trades) and the connections between them, in a perfect world through direct exchanges or the capacity to intercede an exchange. This cycle makes cash out of cash and lifts development in an economy. Give Funds: Financial organization is a decent wellspring of medium and long haul finance. They give both claimed and acquired money to the association.

Accounting System How System Influences Organisational Financial Strategy

Managerial Accounting System FORMTEXT Administrative bookkeeping can be utilized in present moment and long haul choices including the monetary strength of an organization. Administrative bookkeeping assists directors with pursuing functional choices planned to assist with expanding the organization's functional proficiency which additionally helps in settling on long haul speculation choices. Administrative bookkeepers take a gander at various occasions that occur in and around a business while thinking about the necessities of the business. When finished information and assessments surface, cost bookkeeping brings the evaluations and information into information that will ultimately be utilized to direct navigation

Economic System How System Influences Organisational Financial Strategy

Market Economic System FORMTEXT Market economies have little government intercession, permitting private proprietorship to decide all business choices concerning how a business is run. This sort of economy prompts more noteworthy effectiveness, efficiency, and advancement. A market economy is a financial framework where two powers, known as organic market, direct the creation of labor and products. Market economies are not constrained by a focal power (like an administration) and are rather founded on willful trade.

Question 7

Describe, in 50 words or more, how each technique listed in the table below, is applied in developing financial strategy.

Technique for Calculating Financial Data How Technique is Applied in Developing Financial Strategy

Discounting Cash Flows FORMTEXT Limited income assists financial backers with assessing how much cash goes into the speculation, the planning of when that cash is spent, how much cash the venture creates, and when the financial backer can get to the assets from the venture. Limiting aides in valuing issues in light representing things to come monetary possibilities of an organization. On account of securities, the current market not set in stone by limiting the future premium installments. The limiting element is applied to decide the present cost of future income receipts.

Technique for Analysing Financial Data How Technique is Applied in Developing Financial Strategy

Integrated Analysis FORMTEXT Business coordination is a technique whose objective is to synchronize IT and business societies and targets and adjust innovation to business system and objectives. Business reconciliation is an impression of the way things are being used as an element of business. Organizations that embrace IBP understand various functional advantages, including decreased holding costs, more responsive client care and request satisfaction, more limited chance to showcase for new items and a superior relationship between's request arranging and satisfaction.

Technique for Analysing Financial Procedures How Technique is Applied in Developing Financial Strategy

Navigating Financial Reports FORMTEXT Monetary detailing allows an organization to monitor its ongoing resources, liabilities, and liquidity. This data can be utilized by an organization to deal with their obligations, which can be incredibly gainful to the organization. A monetary examination won't just assist you with understanding your organization's monetary condition, assisting you with deciding its reliability, productivity and capacity to create riches, yet will likewise give you a more inside and out see how well it works inside.

Practical AssessmentThe Practical Assessment is a set of tasks that must be completed in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

To be assessed for this unit of competency, you must demonstrate your skills and knowledge to lead the development of financial strategy for an organisation or work area. It covers the use and interpretation of financial information to support business decision making, analysis and enterprise planning. The unit includes the forecasting of future financial requirements and development of business targets in compliance with financial projections.

The Practical Assessments in this workbook include:

Workplace Assessment

A series of tasks assessing the learners practical knowledge and skills relevant to the unit of competency. This includes the learner completing workplace documents or similar as evidence of competent performance.

Workplace Practical Observation

A set of assessment tasks where the learner must demonstrate practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed by the assessor.

IMPORTANT!

All signatures/initials in your submissions, including yours, must be handwritten and dated. Submissions with signatures/initials must be scanned.

The supervisor/observer who completes and signs your evidence submissions must provide their real name, contact number, and email address for your assessors reference.

Should you encounter issue or concerns regarding your assessment, contact your assessor.

Workplace Assessment

Assessment Overview

This workplace project assessment requires you to lead financial strategy development for at least one organisation or work area.

This assessment is divided into four tasks:

Task 1: Financial and Business Requirements Plan

Task 2: Consult Stakeholders and Present Budget Recommendations

Task 3: Implement Financial Strategy

Task 4: Monitor Financial Strategy

You are required to complete the assessment tasks in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

Each task comes with a set of instructions. You are to follow these instructions to complete the assessment. Each task will require you to either:

Submit completed workplace templates and/or any required documentation; or

Demonstrate task requirements while being observed by the assessor.

Some tasks may include both requirements. These will serve as evidence of your task completion.

Before starting this assessment, your assessor will discuss with you these instructions, resources, and guidance for satisfactorily completing the tasks.

You are required to:

Complete the tasks within the time allowed, as scheduled in-class roll.

Lead financial strategy development for at least one organisation or work area.

Forecast financial and business requirements.

Consult stakeholders on financial information for decision-making.

Present recommendations for budget expenditure to stakeholders.

Identify resourcing requirements to implement financial strategy.

Support staff in implementing financial strategy.

Monitor implementation of financial strategy and manage budget deviations.

Resources Required for Assessment

Resources you need to access to complete the workplace assessment are outlined in the Resources Required for Assessment section of this workbook, and in the corresponding Assessors Checklist and/or Observation Form of each task.

Discuss each requirement with your assessor before commencing with each task. They will organise the resources required for this assessment.

IMPORTANT: Additional workplace resources may be required upon the contextualisation of this assessment.

Forms and Templates

Generic forms and templates to be used for the assessments are specified for each task, unless otherwise stated. These can be accessed from the following link:

BSBFIN801 Forms and Templates

If you are currently in a workplace, use similar workplace templates and forms used by your organisation to complete each assessment task.

Discuss with your supervisor and your assessor first to ensure that the forms/templates you will use cover all criteria required by each assessment task.

Review these forms and templates with your assessor before starting the task.

Task 1: Financial and Business Requirements Plan-374650-25781000ASSESSMENT INSTRUCTIONS

This task will require you to forecast financial and business requirements to develop a financial strategy.

Use your workplace/organisations template to complete this task, or use the Financial and Business Requirements Plan template provided at the Bounce Fitness site.

To complete this task, you must:

Access and review organisational documents containing the following information:

Organisational objectives.

Budget objectives.

Existing financial systems.

These refer to a detailed depiction of how organisations relate to their environments and how they process information through strategic and tactical management to create financial operating procedures.

Financial reports derived from the existing financial systems.

All of the following information for at least one planning cycle:

Business targets

Financial requirements

Business system information

Historical expenditure information associated with the business system

Financial forecasts

Operational contingencies

Financial risks

Economic information that impacts organisational objectives.

Legislative, regulatory, organisational, and industry compliance requirements for managing financial resources.

Analyse the financial reports to identify the capacity of existing financial systems.

Capacity refers to the ability of financial systems to account for revenue and implement financial strategy efficiently.

Identify compliance requirements for managing financial resources, including:

At least two legislative responsibilities

At least two regulatory responsibilities

At least two organisational responsibilities

Identify at least one planning cycle in the organisation.

Planning cycle refers to a time period over which financial and business resources are funded, managed, and monitored.

For each identified planning cycle:

Identify at least two business system objectives, based on the business system information you reviewed.

Identify business system requirements, based on the business system objectives, including:

At least one business system used in the organisation.

Business systems are a group of interdependent processes, elements, and tools that help meet business objectives.

At least two business system requirements for each identified business system.

Business system requirements are what the above systems need to be able to meet business objectives and help provide value to stakeholders.

For each identified business system requirement, all of the following, related to implementing the business system requirement:

At least one benefit

At least one additional expenditure requirement

At least one risk

Feasibility.

Prepare recommendations either for budgets or for modifications to existing forecasts for the identified planning cycle. Recommendations must be for all of the following performance assessment indicators in accordance with Legislative, regulatory, organisational, and industry requirements:

Budgets set out the plan for what your business is aiming to achieve. Forecasts indicate where the business is heading based on actual performance.

Income and Expenses

Sales Income

Cost of Sales

Gross Profit

Operating Expenses

Earnings Before Interest, Taxes, Depreciation, and Amortisation (EBITDA)

Net Profit

Return on Investment (ROI)

Cash Flow

Cash flow from Operating Activities

Cash flow from Investing Activities

Cash flow from Financing Activities

Identify the following:

At least two operational contingencies

At least two financial risks.

At least three budget priorities.

Complete the Financial and Business Requirements Plan, including all items above. Leave blank, the section on Agreement Reached With Stakeholders on Budget Recommendations.

Review Workplace Assessment Task 1 Assessors Checklist before starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Financial and Business Requirements Plan template provided at the Bounce Fitness site.

Submit the completed Financial and Business Requirements Plan to your assessor. Include the supplementary documents/sources used to complete the Financial and Business Requirements Plan, including organisational documents containing the following information:

Organisational objectives.

Budget objectives.

Existing financial systems.

Financial reports derived from the existing financial systems.

All of the following information for at least one planning cycle:

Business targets

Financial requirements

Business system information

Historical expenditure information associated with the business system

Financial forecasts

Operational contingencies

Financial risks

Economic information that impacts organisational objectives.

Legislative, regulatory, organisational, and industry compliance requirements for managing financial resources.

Task 2: Consult Stakeholders and Present Budget Recommendations-374650-25781000ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you consult at least three stakeholders about the financial and business information you forecast in Workplace Assessment Task 1, and present your recommendations.

Stakeholders refer to people who can impact or are impacted by the Financial and Business Requirements Plan you prepared in Workplace Assessment Task 1.

Access and review the Financial and Business Requirements Plan you prepared in Workplace Assessment Task 1.

You will be assessed on your practical skills to:

Present the budget or modified forecast recommendations and assessment indicators you prepared in the Financial and Business Requirements Plan, to at least three stakeholders, including:

At least two financial advisers

At least one other stakeholder

Seek feedback from the stakeholders on the financial and business information you presented.

Collaborate and negotiate each budget recommendation with the stakeholders. Reach agreement on at least all of the following:

Financial decisions:

Operating Expenses

Cash flow from operating activities

Cash flow from financing activities

Investing decisions, including cash flow from investing activities

How each decision will improve financial returns of the organisation.

Update the Agreement Reached With Stakeholders on Budget Recommendations in the Financial and Business Requirements Plan with the items agreed with stakeholders.

Discuss the financial and business information clearly using language suitable to the stakeholders.

Use listening techniques to confirm the stakeholders understanding.

Use questioning techniques to confirm the stakeholders understanding.

Review the following before starting this task:

Workplace Assessment Task 2 Assessors Checklist

Workplace Assessment Task 2 Observation Form

These forms outline the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

All practical skills you need to demonstrate to satisfactorily complete the observation task.

Submit the updated Financial and Business Requirements Plan to your assessor. This must include the agreed budget expenditure for each performance assessment indicator identified in the report.

Task 3: Implement Financial Strategy-374650-25781000ASSESSMENT INSTRUCTIONS

This task will require you to implement the budget recommendations you agreed with stakeholders in Workplace Assessment Task 2.

To complete this task, you must:

Access and review the updated Financial and Business Requirements Plan from Workplace Assessment Task 1.

Identify at least two resourcing requirements to implement the agreed budget expenditure recommendations contained in the updated Financial and Business Requirements Plan.

Communicate the agreed budget expenditure recommendations to at least three stakeholders, including:

At least two organisational staff members

At least one other stakeholder

Stakeholders refer to people who can impact or are impacted by the agreed budget expenditure recommendations.

Support at least two organisational staff members in implementation of the agreed budget expenditure recommendations.

Review Workplace Assessment Task 3 Assessors Checklist before starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit the following evidence to your assessor.

Evidence of communicating the agreed budget expenditure recommendations to at least three stakeholders.

Evidence of supporting at least two organisational staff members in implementation of the agreed budget expenditure recommendations.

Evidence must be at least one of the following:

Email correspondence

Meeting minutes

Video recording of the meeting conducted

When using this as evidence, ensure to inform the attendees of the purpose of the recording before doing so.

Task 4: Business Performance Monitoring Report

-374650-25781000ASSESSMENT INSTRUCTIONS

This task will require you to monitor business performance and develop a Business Performance Monitoring Report, on at least two occasions.

Use your workplace/organisations template to complete this task, or use the Business Performance Monitoring Report template provided at the Bounce Fitness site.

To complete this task, you must:

Access and review organisational documents containing the following information.

Updated Financial and Business Requirements Plan from Workplace Assessment Task 2.

Actual performance data for items included in the budgets and forecasts, for at least two monitoring occasions.

Each monitoring occasion must be for a full planning cycle.

Timeframes for prompt development of action plans to remedy budget variances.

Reporting processes for business performance monitoring.

For the first monitoring occasion, over a full planning cycle, compare the actual performance data against agreed budgets and forecasts to:

Calculate the variance between:

Each budget item and actual performance, OR

Each forecast and actual performance

Identify at least two significant variances that adversely affect budget objectives, from:

Budgets, OR

Forecasts

Develop at least one action plan promptly to remedy the following:

Each identified significant variance from budget, OR

Each identified significant variance from forecast

Revise at least one budget priority to manage each of the following, identified in the updated Financial and Business Requirements Plan from Workplace Assessment Task 2:

Each operational contingency

Each identified financial risk

For the second monitoring occasion, over a full planning cycle, compare the actual performance data corresponding to the second monitoring occasion against the budgets and forecasts to:

Calculate the variance between each budget item and actual performance, OR

Calculate the variance between each forecast and actual performance

Complete the Business Performance Monitoring Report, in accordance with the reporting processes for business performance monitoring, including all items above.

Review Workplace Assessment Task 4 Assessors Checklist before starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Business Performance Monitoring Report template provided at the Bounce Fitness site.

Submit the Business Performance Monitoring Report to your assessor. Include the supplementary documents/sources used to create the Business Performance Monitoring Report, including:

Actual performance data for items included in the budgets and forecasts, for at least two monitoring occasions.

Timeframes for prompt development of action plans to remedy budget variances.

438150-14605

Learner Assessment Pack

Assessment Workbook Checklist

Assessment Workbook ChecklistInstructions:

Your assessor will review your submissions against the checklist below. This section is to be completed by your assessor.

The learner has completed the Short Answer Questions in this workbook

Short Answer Questions

The learner has completed the Practical Assessments in this workbook and has submitted all the required evidence:

Workplace Assessment Task 1: Financial and Business Requirements Plan Financial and Business Requirements Plan

Supplementary Evidence: Organisational objectives

Budget objectives

Existing financial systems

Financial reports derived from the existing financial systems

All of the following information for at least one planning cycle:

Business targets

Financial requirements

Business system information

Historical expenditure information associated with the business system

Financial forecasts

Operational contingencies

Financial risks

The learner has completed the Practical Assessments in this workbook and has submitted all the required evidence:

Workplace Assessment Economic information that impacts organisational objectives

Legislative, regulatory, organisational, and industry compliance requirements for managing financial resources

Task 2: Consult Stakeholders and Present Budget Recommendations Updated Financial and Business Requirements Plan

Task 3: Implement Financial Strategy Financial and Business Requirements Plan

Evidence of communicating agreed budget expenditure recommendations

Specify evidence submitted: FORMTEXT

Evidence of supporting staff members

Specify evidence submitted: FORMTEXT

Task 4: Business Performance Monitoring Report Financial and Business Requirements Plan

Supplementary Evidence: Actual performance data for items included in the budgets and forecasts, for at least two monitoring occasions.

Timeframes for prompt development of action plans to remedy budget variances.

Reporting processes for business performance monitoring

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righttop0020605756373350Learner Assessment Pack

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19812007760970Apply critical thinking for complex problem solving

00Apply critical thinking for complex problem solving

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1)

Version Control & Document History

Date Summary of modifications Version

28 January 2021 Version 1 produced following assessment validation. 1.0

11 March 2022 Version 2.0 produced with the following amendments:

Renamed Short Answer Questions section to Knowledge Assessment

Knowledge Assessment Question 1: Updated model answers to align with Interpretation Manual

Knowledge Assessment Question 2: Added guidance that learner can use their own workplaces process

Knowledge Assessment Question 3: Adjusted number of expected answers for each column to match plural requirement

Knowledge Assessment Question 4: Adjusted format of question to ask for an explanation for each stakeholder identified

Task 2 and 4: Amended checklist items and benchmarks to meet required complexity for AQF level

Added templates for:

Problem Scoping Brief

Feedback Register

Solution Proposal Brief

Updates to mapping

Minor formatting fixes 2.0

Table of Contents

TOC o "1-4" h z u Assessment Delivery PAGEREF _Toc105413684 h 5Learner Information PAGEREF _Toc105413685 h 6Steps for Learners PAGEREF _Toc105413686 h 8Reasonable Adjustment PAGEREF _Toc105413687 h 9Resources Required for Assessment PAGEREF _Toc105413688 h 10Accessing Intranet Pages PAGEREF _Toc105413689 h 13Assessment Tasks PAGEREF _Toc105413690 h 14Contextualisation of Assessments by RTOs PAGEREF _Toc105413691 h 15Knowledge Assessment PAGEREF _Toc105413692 h 16Practical Assessment PAGEREF _Toc105413693 h 23Workplace Project Assessment PAGEREF _Toc105413694 h 24Project Overview PAGEREF _Toc105413695 h 24Task 1: Scope Complex Workplace Issue PAGEREF _Toc105413696 h 26Task 2: Problem Scoping Brief and Feedback Register PAGEREF _Toc105413697 h 27Task 3: Facilitate Ideation Session PAGEREF _Toc105413698 h 30Task 4: Solution Proposal Brief PAGEREF _Toc105413699 h 31Task 5: Present Solution Proposal Brief PAGEREF _Toc105413700 h 33Task 6: Refine and Submit Solution Proposal Brief PAGEREF _Toc105413701 h 34

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Learner Assessment Pack

Assessment Delivery

Learner Information

This Learner Assessment Pack is designed for you to complete the assessment for BSBCRT611 - Apply critical thinking for complex problem solving (Release 1). It may refer to your own workplace/organisation, or to a simulated business provided by your assessor.

The assessment tasks include the Knowledge Assessment where you need to demonstrate your knowledge and understanding of the unit, and the Practical Assessment, where you need to demonstrate your skills required in the unit. It is recommended that you complete the Practical Assessments in your own workplace/organisation. If you dont have access to a real workplace, you can complete the assessment in a simulated environment where resources and conditions similar to a workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with the assessment.

Each Learner Assessment Pack is made up of four parts:

Assessment Delivery

Learner Information

Steps for Learner

Assessment Agreement

Assessment Tasks

Assessment Tasks, including:

Knowledge Assessment

Practical Assessment

Assessment Workbook Checklist

Recording

Record of Assessment

Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor.

Records of all aspects of the assessment must be kept in your Learner Assessment Pack

The record of assessment is a legal document and must be signed, dated, and a copy stored as required by your Registered Training Organisation (RTO).

Steps for LearnersYour Learner Assessment Pack:

Discuss with your assessor if you intend to undertake the practical assessment tasks based on your employing organisation, in a simulated business, or in a mix of both.

After you complete your assessment, gather and submit your evidence documents as detailed in the task(s) in the timeframe agreed with your assessor.

Your assessor will advise you if there are any further steps for you to take to satisfactorily complete this assessment.

Reasonable Adjustment

Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability - November 2010 - Prepared by - Queensland VET Development Centre

Why make a reasonable adjustment?

We make reasonable adjustments in VET to make sure that learners with a disability have:

The same learning opportunities as learners without a disability, and

The same opportunity to perform and complete assessments as those without a disability.

Reasonable adjustment applied to participation in teaching, learning and assessment activities can include:

Customising resources and assessment activities within the training package or accredited course

Modifying the presentation medium

Learner support

Use of assistive/adaptive technologies

Making information accessible both before enrolment and during the course

Monitoring the adjustments to ensure learners needs continue to be met

Assistive/Adaptive Technologies

IMPORTANT:

Resources Required for Assessment

To complete the Practical Assessment tasks, you will require access to:

Computer with internet and email access, and a working web browser

Installed software: Word, Adobe Acrobat Reader

A safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work that will allow you access to:

Workplace documentation with information on the following:

Scope of your work role

This can include:

Job description

Roles and responsibilities document

Business plan

Requirements for the development of:

Solution proposal briefs

Feedback registers

Requirements for the presentation of:

Solution proposal briefs

Feedback registers

Process for the approval of solutions for implementation

Requirements for preparing solution proposal briefs, such as:

Style guide

Communication policy and procedures

Continuous improvement policy and procedures

The following templates, or similar from the learners workplace/organisation:

Problem scoping briefs

Feedback registers

Solution proposal briefs

Resources required for each of the following:

Undertaking research

Preparing a brief

Developing a feedback register

This can include:

Consultations with specialists

Information databases

Project management tools

Organisational policies and procedures with information relevant to the identified complex workplace issue, such as:

Work health and safety policies and procedures

Conflict resolution policies and procedures

Business continuity policies and procedures

Components of legislative frameworks applicable to the identified complex workplace issue,

Components of legislative frameworks can include legislation, regulations and codes of practice related to the following:

Anti-discrimination

Fair work

Work health and safety

Opportunity to:

Scope at least one complex workplace issue during consultation with at least two relevant stakeholders in Workplace Project Task 1

Present the problem scoping brief and facilitate an ideation session with at least two relevant stakeholders in Workplace Project Task 3

Present the solution proposal brief and seek feedback from at least two key stakeholders in Workplace Project Task 5

People, including:

At least two relevant stakeholders who will be involved in the following:

Consultation to scope at least one complex workplace issue in Workplace Project Task 1

Presentation of the problem scoping brief and facilitating ideas for resolving the complex workplace issue in Workplace Project Task 3

Relevant stakeholders refer to individuals or groups who have relevant information on and are affected by the workplace problem.

At least two key stakeholders who will be involved in the following:

Presentation of the solution proposal brief and gathering feedback on presented information in Workplace Project Task 5

Seeking approval for the implementation of the solution to the complex workplace issue in Workplace Project Task 6

Key stakeholders refer to individuals or groups who are vital in the problem-solving process due to specialist insight and authority to provide approval for implementation.

Accessing Intranet PagesSome assessment tasks may require you to access specific pages from the simulated business, Bounce Fitness. Links to these pages are formatted in Blue Text.

To access these, hold the Ctrl key for Windows users while clicking on these links. For Mac users, directly click the link.

The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au.

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Learner Assessment Pack

Assessment Tasks

Tasks

Complete all tasks in this assessment as instructed. If you have questions, consult with your assessor.

Contextualisation of Assessments by RTOsContextualisation is the process of modifying assessment tools to make learning more meaningful for your learners and their employers.

Knowledge Assessment

Question 1

Identify at least three of each of the following that can be applied when solving complex workplace issues:

Critical thinking techniques

Creative thinking techniques

Critical thinking techniques

FORMTEXT Analysis-- Recognizing the significant from the unessential, Associating various strands of thought, Grouping comparative attributes, Deciding contrasts, Distinguishing relationships

FORMTEXT Inference--Deciphering activities to be instances of qualities, plans, or articulations, Distinguishing suppositions, Abstracting thoughts, applying relationships to arrive at resolutions, Perceiving circumstances and logical results connections

FORMTEXT Evaluation--Giving explanations behind choices, Passing judgment on the worth, validity, or strength of a contention, Figuring out the importance or significance of data, Scrutinizing thoughts in a useful way, Altering thoughts because of counterarguments or input.

Creative thinking techniques

FORMTEXT Divergent thinking--resembles a conventional meeting to generate new ideas, where you think of however many potential arrangements as your creative mind will permit.

FORMTEXT convergent thinking--adopts a more legitimate strategy, empowering you to assemble realities and find the most widely recognized answer for an issue. These techniques are every now and again utilized together to invoke new intelligent fixes.

FORMTEXT Inspirational thinking--centers around envisioning the best-case situations to track down a better approach to take care of an issue, while parallel reasoning includes allowing thoughts to stream in a bit by bit design.

Question 2

Answer the questions below about decision-making processes.

Describe each step of the 7-Step decision-making process.

If you are currently in a workplace, you can refer to the process implemented by your organisation.

Steps of the 7-Step Decision-Making Process Description of Each Step

Identifying the decision FORMTEXT You understand that you really want to settle on a choice. Attempt to obviously characterize the idea of the choice you should make. This initial step is vital.

Gathering relevant information FORMTEXT Gather some relevant data before you settle on your choice: what data is required, the best wellsprings of data, and how to get it. This step includes both inside and outside "work." Some data is inward: you'll look for it through a course of self-evaluation. Other data is outside: you'll track down it on the web, in books, from others, and from different sources.

Identifying alternatives FORMTEXT As you gather data, you will presumably distinguish a few potential ways of activity, or options. You can likewise utilize your creative mind and extra data to build new other options. In this step, you will list all conceivable and advantageous other options.

Weighing the evidence FORMTEXT Draw on your data and feelings to envision what it would resemble assuming you did every one of the options in contrast as far as possible. Assess whether the need recognized in Step 1 would be met or settled using every other option. As you go through this troublesome interior cycle, you'll start to lean toward specific other options: those that appear to have a higher potential for arriving at your objective. At last, place the options in vital request, in light of your own worth framework.

Selecting the best solution FORMTEXT Whenever you have gauged all the proof, you are prepared to choose the elective that is by all accounts best one for you. You might try and pick a mix of choices. Your decision in Step 5 may probably be something very similar or like the elective you set at the first spot on your list toward the finish of Step 4.

Taking action FORMTEXT You're currently prepared to make a positive move by starting to execute the elective you picked in Step 5.

Reviewing the decision FORMTEXT In this last step, think about the aftereffects of your choice and assess whether it has settled the need you distinguished in Step 1. On the off chance that the choice has not met the recognized need, you might need to rehash specific strides of the cycle to settle on another choice. For instance, you should assemble more itemized or fairly unique data or investigate extra other options.

Identify at least five potential barriers to decision-making.

FORMTEXT Level of Decision Making Not Clear-- In some cases, there is uncertainty in the degree of force a supervisor holds, whether he holds the option to make changes in the current framework. This frequently prompts disarray in the personalities of the chief, particularly at a center level supervisor.

FORMTEXT Lack of Time-- Hurried choices frequently lead to unfortunate impacts. Be that as it may, organizations are dependent upon crises and frequently, as a dynamic power, you want to accept a bring in the restricted time accessible. This can represent a most troublesome obstacle for most pioneers, be that as it may, a viable pioneer needs to go through these testing times.

FORMTEXT Lack of reliable data-- Absence of dependable information can be a significant deterrent in pursuing well-suited choices. Vague and fragmented information frequently makes it challenging for them to settle on a proper choice, which may not be the most appropriate for any association.

FORMTEXT Risk-Taking Ability-- Any choice draws in a fair arrangement of hazard of coming about into adverse result. Notwithstanding, going ahead with potentially dangerous courses of action for a successful decision is important. Likewise, simultaneously, easygoing mentality and totally overlooking dangers won't bring about taking proper choices.

FORMTEXT Too Many Options-- A chief can be in a quandary in the event that there are an excessive number of choices for a successful arrangement. Finding the suitable one can be truly challenging, particularly in the event that a specific choice blessings an office over the other.

Preliminary Scenario

Questions 3 and 4 of this Knowledge Assessment require you to refer to the simulated business, Bounce Fitness.

Bounce Fitness is a premier fitness provider with four centres across Australia. The business is currently preparing to launch its Fitness in Maturity pilot program, which aims to encourage fitness in the Over 55 community groups.

You are the General Manager Human Resources of Bounce Fitness Head Office in Cairns, Queensland. The leadership team has observed significant impacts on operations and profitability during the last financial year due to the COVID-19 pandemic. State and territory governments now require all fitness businesses to adhere to new operating requirements and restrictions as conditions are expected to remain challenging.

Bounce Fitness must now determine an appropriate response to the following problems:

Ensuring the health and safety of staff and clients during everyday operations

Modifications to the Fitness in Maturity pilot program to ensure adherence to additional COVID safety requirements

Question 3

Outlined below are the two workplace problems that Bounce Fitness is currently facing.

Determine at least two of each of the following for each workplace problem outlined:

Advantages in developing solutions

Risks in developing solutions

Workplace Problems Advantages Risks

Ensuring health and safety during everyday operations FORMTEXT the office has decided to offer online classes so that members stay fit and we ensure health and safety of everyone.

Due to the different classes and trainers, each trainer gets a chance to work FORMTEXT Not all patrons like this idea and may not join the class reducing profits.

The staff may be unwell and is not able to come and work to keep the fitness club afloat.

Ensuring the Fitness in Maturity pilot program adheres to additional COVID safety requirements FORMTEXT this group is prone to risks of covid and other health issues so to keep them fit by offering online classes.

This makes them a class apart in order to avoid mixing with younger group FORMTEXT Having a mix bag of age groups will help to get a larger number of people.

This will reduce the profits.

Question 4

Based on the preliminary scenario, Bounce Fitness must address the workplace issue of operating amidst the COVID-19 pandemic.

Answer the following questions about sources of information relevant to this workplace issue.

Complete the table below:

Identify at least two sources of information that can be accessed through desk research

Explain how information gathered from each source is relevant to Bounce Fitness workplace issue

Source of Information How Information Gathered from Each Source is Relevant to the Workplace Issue

FORMTEXT FORMTEXT

Access the Job Descriptions page in Bounce Fitness from the link below:

Job Descriptions

https://bouncefitness.precisiongroup.com.au/people/job-descriptions/Complete the table below about relevant stakeholders.

Identify at least two relevant stakeholders that you can consult about the workplace issue

Explain how each identified stakeholder can assist in resolving the workplace issue

Relevant Stakeholders How Stakeholders Can Help Solve the Workplace Issue

FORMTEXT FORMTEXT

Practical AssessmentThe Practical Assessment is a set of tasks that must be completed in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work.

To be assessed for this unit of competency, you must demonstrate your skills and knowledge to apply critical thinking in order to develop solutions to complex issues arising in the workplace.

The Practical Assessments in this workbook include:

Workplace Project Assessment

Workplace Practical Observation

A set of assessment tasks where the learner must demonstrate practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed by the assessor.

IMPORTANT!

All signatures/initials in your submissions, including yours, must be handwritten and dated. Submissions with signatures/initials must be scanned.

The supervisor/observer who completes and signs your evidence submissions must provide their real name, contact number, and email address for your assessors reference.

Should you encounter issue or concerns regarding your assessment, contact your assessor.

Workplace Project AssessmentProject Overview

This workplace project assessment requires you to scope and address at least one complex workplace issue in the workplace.

This assessment is divided into six tasks:

Task 1: Scope Complex Work Issue

Task 2: Problem Scoping Brief and Feedback Register

Task 3: Facilitate Ideation Session

Task 4: Solution Proposal Brief

Task 5: Present Solution Proposal Brief

Task 6: Refine and Submit Solution Proposal Brief

This project requires you to complete the assessment tasks in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work.

Each task comes with a set of instructions. You are to follow and perform these instructions while being observed by the assessor and/or submit any required documentation as evidence of task completion.

Before starting this assessment, your assessor will discuss with you these tasks, including instructions, resources, and guidance for satisfactorily completing them.

You are required to:

Complete the tasks within the time allowed, as scheduled in-class roll.

Identify and scope details of at least one complex issue in the workplace for resolution.

Develop a problem-solving brief with information on the problem-solving process.

Facilitate ideation session with at least two relevant stakeholders to determine at least two possible solutions

Evaluate identified possible solutions to determine the most viable option to take

Present and seek feedback on solution proposal brief

Refine solution proposal brief and seek necessary approvals for implementation

Resources Required for Assessment

Discuss each requirement with your assessor before commencing with each task. They will organise the resources required for this assessment.

IMPORTANT: Additional workplace resources may be required upon the contextualisation of this assessment.

Forms and Templates

Generic forms and templates are provided in the project tasks, unless otherwise specified. These can be accessed from the following link:

BSBCRT611 Forms and TemplatesIf you are currently in a workplace, use similar workplace templates and forms used by your organisation to complete each assessment task.

Discuss with your supervisor and your assessor first to ensure that the forms/templates you will use cover all criteria required by each assessment task.

Review these forms and templates with your assessor before starting the task.

Task 1: Scope Complex Workplace Issue

-374650-25781000ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you consult with at least two relevant stakeholders to determine the scope of at least one complex workplace issue.

Relevant stakeholders refer to individuals or groups who have relevant information on and are affected by the workplace problem.

You will be assessed on your practical skills to:

Consult with at least two relevant stakeholders to scope at least one complex workplace issue

During the consultation, you must discuss the following information:

Scope of your job role

At least one complex issue within the scope of your job role

At least two task objectives

At least two risks in trying to solve the complex issue

At least two resources required to determine a solution for the issue

Use communication techniques to identify requirements as appropriate to the audience and environment

Use listening and questioning to elicit the views and opinions of relevant stakeholders

Before consulting with at least two relevant stakeholders, you must review at least one organisational document with information on the scope of your job role.

After completing this task, submit the organisational document you reviewed with information on the scope of your job role. This can include:

Job description

Roles and responsibilities document

Business plan

Task 2: Problem Scoping Brief and Feedback Register

-374650-25781000ASSESSMENT INSTRUCTIONS

This task will require you to develop a problem scoping brief with information on the scope of at least one complex workplace issue and a feedback register that you will use in Workplace Project Task 5.

Use your workplace/organisations templates for the following to complete this task, or use the templates provided at the Bounce Fitness site:

Problem Scoping Brief

Feedback Register

To complete this task, you must:

Access and review the following information:

Consultation on at least one complex workplace issue conducted in Workplace Project Task 1

Organisational documents with information on each of the following:

Requirements for the development of:

Solution proposal briefs

Feedback registers

Requirements for the presentation of:

Solution proposal briefs

Feedback registers

Process for the approval of solutions for implementationResearch requirements applicable to the complex workplace issue that must be resolved.

Requirements must include:

At least two applicable legislative frameworks

Legislative framework refers to acts, regulations, standards and codes of practice that work together to provide a set of guidelines for workplaces to follow in order to adhere to legislative requirements.

Legislative framework can be related to the following:

Anti-discrimination

Fair work

Work health and safety

Organisational policies and procedures

This can include:

Work health and safety policies and procedures

Conflict resolution policies and procedures

Business continuity policies and procedures

Develop a problem scoping brief with information on the problem-solving process for at least one complex workplace issue

This must include the following information:

At least one complex workplace issue to resolve

At least two task objectives relevant to the complex workplace issue

At least two risks in trying to solve the complex workplace issue

At least two resources required by the problem-solving process

Calculation of the cost of each resource required

At least one applicable legislative framework

At least one applicable organisational policy and procedures

Requirements for the development of each of the following:

Solution proposal briefs

Feedback registers

Requirements for the presentation of each of the following:

Solution proposal briefs

Feedback registers

Process for the approval of solutions for implementation

Develop a feedback register that you will use in Workplace Project Task 5 to systematically record stakeholder feedback on solutions for the complex workplace issue

Review Workplace Project Task 2 Assessors Checklist before starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit the following to your assessor:

Completed problem scoping brief

Feedback register

Include any supplementary documents/sources used to create the problem-solving brief to your assessor, such as:

Organisational policies and procedures

Style guides

Organisational templates

You must also submit evidence of conducting research on the following information applicable to the complex workplace issue:

Legislative framework components

Organisational policy and procedures

Task 3: Facilitate Ideation Session

-374650-25781000 ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you present the problem scoping brief from Workplace Project Task 2 and facilitate an ideation session with at least two relevant stakeholders to determine possible solutions for the complex workplace issue.

Relevant stakeholders refer to individuals or groups who are affected by the solution development process for the complex workplace issue.

You will be assessed on your practical skills to:

Present the problem scoping brief developed in Workplace Project Task 2

Lead the process for generating ideas for possible solutions to the complex workplace problem

Use communication techniques to identify requirements as appropriate to the audience and environment

Use listening and questioning to elicit the views and opinions of relevant stakeholders

Before facilitating the ideation session, you must review the problem-solving brief developed in Workplace Project Task 2.

Task 4: Solution Proposal Brief

-374650-25781000ASSESSMENT INSTRUCTIONS

This task will require you to evaluate each possible solution identified in Workplace Project Task 3 and develop a solution proposal brief.

Use your workplace/organisations template to complete this task, or use the Solution Proposal Brief template provided at the Bounce Fitness site.

To complete this task, you must:

Review your organisations requirements for preparing solution proposal briefs

This requires you to access at least one organisational document with information on requirements, such as:

Style guide

Communication policy and procedures

Continuous improvement policy and procedures

Apply the decision-making process to select the most viable option from the possible solutions identified in Workplace Project Task 3

This must include:

Identifying what possible solutions are available

Using critical thinking techniques to evaluate the following for each possible solution:

At least one advantage

At least one limitation

Choosing among the possible solutions to determine the most viable option to take

Develop a solution proposal brief on the solution you chose.

Review Workplace Project Task 4 Assessors Checklist before starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit the completed solution proposal brief. Include any supplementary documents/sources used to create the solution proposal brief, such as organisational documents with information on requirements for preparing solution proposal briefs.

Task 5: Present Solution Proposal Brief-374650-25781000ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you present the solution proposal brief developed in Workplace Project Task 4 to at least two key stakeholders.

Key stakeholders refer to individuals or groups who are vital in the problem-solving process due to specialist insight and authority to provide approval for implementation.

You will be assessed on your practical skills to:

Present all information in the solution proposal brief developed in Workplace Project Task 2

Seek feedback from each key stakeholder on the solution proposal brief

To complete this task, you must record feedback from each key stakeholder in the feedback register developed in Workplace Project Task 2

Before presenting to key stakeholders, you must review the following:

Feedback register developed in Workplace Project Task 2

Solution proposal brief developed in Workplace Project Task 4

Review the following before starting this task:

Workplace Project Task 5 Assessors Checklist

Workplace Project Task 5 Observation Form

These forms outline the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

All practical skills you need to demonstrate to satisfactorily complete the observation task.

You assessor will discuss these resources with you, and the criteria outlined in these forms prior to this assessment.

Submit the completed feedback register to your assessor.

Task 6: Refine and Submit Solution Proposal Brief-374650-25781000ASSESSMENT INSTRUCTIONS

This task will require you to refine the solution proposal brief based on feedback received and seek approval for implementation.

To complete this task, you must:

Review the feedback register completed in Workplace Project Task 5 to determine what changes must be made to the solution proposal brief

Refine your solution proposal brief by making changes based on the feedback recorded in the feedback register

Submit the refined solution proposal brief to at least two key stakeholders to seek approval for the implementation of the solution to the complex workplace issue

These must be the same stakeholders that you sought feedback from in Workplace Project Task 5.

Review Workplace Project Task 6 Assessors Checklist before starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit the refined solution proposal brief to your assessor.

You must also submit evidence of seeking required approvals for the refined solution proposal brief.

Assessment Workbook ChecklistInstructions:

Your assessor will review your submissions against the checklist below. This section is to be completed by your assessor.

The learner has completed the Knowledge Assessment in this workbook

Knowledge Assessment Questions

The learner has completed the Practical Assessments in this workbook and has submitted all the required evidence:

Workplace Project Assessment Task 1: Scope Complex Workplace Issue Supplementary documents/sources with information on the scope of the learners job role

Specify evidence submitted: FORMTEXT

Video recording of the consultation

Only if direct observation is not possible.

Task 2: Problem Scoping Brief and Feedback Register Completed problem scoping brief

Feedback register

Supplementary documents/sources with information on each of the following:

Requirements for the development of:

Solution proposal briefs

Specify evidence submitted: FORMTEXT

Feedback registers

Specify evidence submitted: FORMTEXT

Requirements for the presentation of:

Solution proposal briefs

Specify evidence submitted: FORMTEXT

Feedback registers

Specify evidence submitted: FORMTEXT

Process for the approval of solutions for implementation

Specify evidence submitted: FORMTEXT

Evidence of conducting research on the following information applicable to the complex workplace issue:

Legislative framework components

Organisational policy and procedures

Specify evidence submitted: FORMTEXT

Task 3: Facilitate Ideation Session Video recording of the consultation

Only if direct observation is not possible.

Task 4: Solution Proposal Brief Completed solution proposal brief

Supplementary documents/sources used to create the solution proposal brief

Specify evidence submitted: FORMTEXT

Task 5: Present Solution Proposal Brief Completed feedback register

Video recording of the consultation

Only if direct observation is not possible.

Task 6: Refine and Submit Solution Proposal Brief Evidence of seeking required approvals

Specify evidence submitted: FORMTEXT

Refined solution proposal brief

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Uploaded By : Pooja Dhaka
Posted on : December 24th, 2024
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