Application Of Communication And Conflict Resolution Skills In Community Services Assignment
- University :
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- Country :
Australia
The goal of this assessment is to assess students’ knowledge and application of communication and conflict resolution skills in community services.
- Watch video: https://www.youtube.com/watch?v=O4eObpGH3l0
- Complete copy of Thomas-Kilmann Mode Instrument.
- Look at results provided – student identifies 2 conflict resolution modes on which they score highest.
- Discuss results with other class members.
- Provide written reflection to following questions.
Students will reflect on their activities from class regarding communication skills and write a reflection on the skills they have developed over the trimester (e.g. use of micro-skills, including active listening skills, open and closed questions, reflection of content, reflection of feeling, nonverbal communication and conflict resolution).
- Have the course materials and role play activities led to personal development and an increase in your communication skills?
- Reflect on the feedback you received over the Trimester – is there evidence of growth and development?
- If you felt nervous and uncomfortable during the role plays, what was your reaction to this and what did you do to help yourself overcome these feelings?
- What did you learn about observing non-verbal cues?
- Why are active listening and attending skills so important? What has been your experience with the development of these skills?
- What did you learn about managing communications in settings such as the workplace between colleagues or between client/community service worker?
- What are the two Thomas-Kilmann Conflict Mode results identified from the TKMI that you scored highest? Explain these in your own words. (Use the text-book pp. 266 - 269 and resources on the unit site to assist.)
- Provide two examples of when you have demonstrated these conflict modes in action either at work or in personal relationships.
- If you disagree with the results, provide two examples of the conflict mode(s) you believe you actually use in conflict situations.
Connections must be made between the literature and the course learning material in order to support ideas and demonstrate knowledge of subject matter.
Integration of material from the text-book is essential, as well as 5 scholarly articles. All resources must be cited correctly using APA 7 referencing.
Do NOT utilise sources such as chatGPT or www.tutor2u.com and other such web tools as these in no way constitute academic references for the purpose of your assignments. If you rely on such sources for theoretical support, you will be deemed NOT to have met the requirements of the assessment.
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