Assessment | BSBPMG632 Practical task Manage program risk

Subject Code :
BSBPMG632
University :
Southern Cross University Exam Question Bank is not sponsored or endorsed by this college or university.
Country :
Australia

Assessment | BSBPMG632

Assessment Task 2 Practical task Manage program risk

Assessor guidance

Review task requirements with students prior to task commencement. Provide student access to:

workplace risk management documentation

feedback from program stakeholders as to how risks were managed

Inform students to check their responses prior to submission to ensure an appropriate response is provided on every section of documentation.

Question students to confirm their understanding of task requirements prior to commencement.

Overview

In this task you are required to manage program risk. This includes to direct planning of program risk management, manage program risk and assess program risk-management outcomes.

You will complete this task by:

manage program risk on at least one occasion.

In the course of above, the candidate must:

direct the planning of program risk management, including:

assessing and selecting risk methods to suit risk context

directing identification, documentation and analysis of risks as basis for planning

directing, supporting and mentoring project managers in analysing, evaluation and treatment of risks

confirming risk management is transparent and timely

developing and maintaining a risk management system across the program

manage program risk, including:

managing the program

reviewing progress, analysing variance and initiating risk responses

confirming risks are assigned and monitored across the program at agreed intervals

assessing issues are for impact and remedial actions

assess project and program risk-management outcomes, including:

identifying and documenting residual risk

reviewing and analysing program risk outcomes

documenting, analysing and recommending lessons learned

respond to risk within complex programs that are subject to unpredictable contextual pressures

Assessment conditions & context

This is an open book assessment. You may refer to their notes during this task. Part of this task is to be completed at an agreed time and date with your assessor and part is to be completed in your own time. This task will involve demonstration of apply WHS requirements, policies and procedures. Your assessor will observe your performance during part of this task. Submit the completed Assessment cover sheet to your assessor at the completion of this task.

Assessment criteria

For performance to be deemed satisfactory in this assessment task, you must satisfactory complete each part of the task. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate satisfactory performance.

Resubmissions

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed each part of the task requirements.

If any part of this task is not satisfactorily addressed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt/ s will be arranged at a later time and date.

Appeals

You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal.

Confirming requirements

Assessors will confirm requirements of this task with you prior to commencement. If you are unsure about any aspect of the requirements, ask your assessor to provide clarification. Consult with the assessor if you have any learning issues/ needs that may impact your performance when attempting this task.

Required resources

Pen and notes,

Assessment condition document folder that includes the following documents:

workplace risk management documentation

feedback from program stakeholders as to how risks were managed.

Task instructions

Simulated Workplace Environment Context

This task will involve the use of a simulated workplace environment (SWE). Your SWE will be the workshop (COE). Tasks are to be performed to the level of proficiency and within the time limits expected in a workplace.

Simulated Workplace Environment Context

When undertaking this task, you are to complete the following activities at the following occasions.

Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source.

Signature: ____________________________

Date: ____/_____/_____

ASSESSOR USE ONLY

*Comments*	Assessment Method: WRITTEN / PROJECT
*Result* *(Please Circle)*		Satisfactory	*Not Satisfactory*	*Incomplete*
Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback			Signature: __________________________ Date: ____/_____/_____

Student information

You are required to manage program risk at Grow Management consultants (Appendix 1). To successfully complete Assessment, you are required to consider the global pandemic which is directly affecting the program as well as the information provided to in the Grow Management Consultant business documents, feedback from the project staff and other risk related business documents provided to you as Appendices with this Assessment tool.

You are required to demonstrate foundation skills when:

Oral Communication with Assessor and team - Participates in verbal exchanges using clear and detailed language and appropriate features, to provide relevant information. Uses active listening and questioning techniques to confirm understanding

Teamwork - Identifies requirements of important communication exchanges, selecting appropriate channels, format and content to suit purpose and audience

Planning and organising work for the tasks -Develops systems and plans for complex, high impact activities that involve a diverse range of stakeholders with potentially competing demands. Sequences and schedules complex activities, monitors implementation, and adjusts activities or resources as required. Reviews outcomes considering results from a range of perspectives and identifying key concepts and principles that may be adaptable to future situations

The strategic plan and other relevant supporting documents provide required information to better understand the case study in this toll (provided to you as Assessment resources/ folder). You must also utilise the information provided to you as Appendices with this Tool to successfully complete the tasks.

As the consultant, you are required to direct the planning of program risk management for Grow Management Consultants projects (Appendix 1).

You will research for information, consult relevant stakeholders, request support from the relevant personnel to manage risk for the program at Grow Management. At the end of the task, if required provide mentoring to identified staff involved in the program.

Write Notes on the following to help you in presenting information to the stake holders on planning of risk.
- potential, actual, and residual risks definition and example from Grow Management
- identify the risk at Grow Management
- documents required
- program level risk

2. Consult stakeholder to confirm the information (Your Assessor)

Assessor to deem mark competent on the information provided in identifying, documenting and analyzing program level risk as S Successful NS Not Successful

3. Complete Section 1 Project Portfolio Appendix 4

4. Prepare a PowerPoint presentation to be presented to the project managers at Grow Management. The presentation must address the bullet points listed below. You must follow the 6, 6, 6 rules of presentation. Develop at least 1 slide to cover each bullet point.

potential, actual, and residual risks affecting Grow Management.

How to identify, document and analyse program level risks

analysis, evaluation, and treatment of risks

Supporting and mentoring project managers

Ways to confirm risk management transparency and dynamic across the program.

risks are assigned and managed in a timely manner.

Requesting help to develop and maintain a program risk-management system:
1. System will include documents relating to effective management and communication of risks,
1. control measure

treatments measures

outcomes to stakeholders across the program

Evidence to be provided:

Notes on program risk management

PowerPoint presentation to the project managers

You are provided with the scenario information on the program risk for Grow Management. You must now Manage program risk for the program.

Scenario 1:

Assume that the CEO has indicated that given his desire to grow the company and its overall program and associated projects, he wants you to prioritise treatment of a number of program risks as follows:

Inability to attract sufficiently qualified staff

One of the risks identified in the risk management plan is the inability to attract sufficiently qualified and knowledgeable staff to manage projects. The risk treatment identified is to invest in the training and development of existing staff to fulfil this role, at least in the short term.

It has been identified that at least two existing staff members are interested in taking on this new role. Neither of the two project officers have project management skills nor knowledge, but they both have excellent company and product knowledge, as well as customer service skills.

Unsustainable workplace

Another risk identified in the risk management plan is increased costs to the business through inefficiencies in resources usage. Given that the business is set to expand, it is of key importance that resources are used sustainably and efficiently. The CEO wants to implement the risk treatment of measuring the companys environmental sustainability and resource usage, commencing with the head office location.

Low client satisfaction

A further risk identified as a priority is the any threat to client satisfaction. Given that the business wishes to expand client satisfaction will be crucial. The risk treatment identified is to develop a client questionnaire that can be used to measure client satisfaction.

You have been directed to implement strategies to reduce the risks posed.

Complete program risk-management plans (Appendix 5) with the information provided to you in the scenario 1.

Complete Sections 2 Project Portfolio Appendix 4

Write a comprehensive report on how you will review progress, monitor risk and response to the program. Your report must be of 2 pages, with an introduction, body, and a conclusion. Address the following:

Review progress, analyse variance and initiate risk responses to achieve program objectives in dynamic risk environments at Grow Management.

Ways to monitor and assesses risk across the program at agreed intervals.

response to actuated program risk and confirm remedial actions.

actions are authorised with impact analysis according to program objectives.

Evidence to be provided:

Completed program risk-management plan (Appendix 5)

Report to manage program risk.

You must then Assess program risk-management outcomes for the risk identified.

Scenario 2:

It is six months later, and you are monitoring the implementation of the risk treatments to ensure sufficient qualified project staff, a sustainable and efficient workplace and high client satisfaction.

Assume also that both managers participated in a formal, nationally recognised course in project management, which they completed over the last six months.

You have been provided with the following information by your team, which you will use to monitor the implementation of the action plan:

The Human Resources Manager has provided you with performance review information for the two Managers in a Performance Review Results Memo, as well as a staff survey conducted to assess employee satisfaction in a Staff Survey Results Memo.

The Marketing Manager has provided you with sales analysis for the last six months in a Sales Data Analysis Memo, as well as a memo about a recent customer survey, Client Survey Results Memo

Write a brief report of at least 2 page addressing the main areas:
1. to assess the risk management outcome.
1. Your report information must be from the scenario 2 provided to you plus the reports received form the Human Resources Manager and the Marketing Manager (Resource section). Address the following:

Identify program residual risk and ways to communicate with stakeholders any transferred liability at program completion.

Methods to document the residual risk and transfer liability.

Methods to review and analyse program outcomes to assess the effectiveness of the risk-management methodology.

lessons learned.

Email the report to the stakeholder for feedback (your assessor)

Complete Project Portfolio

Evidence to be provided:

Report on risk management outcome

Email the report (screenshot)

Project Portfolio (Appendix4)

Appendix 1: Grow Management Consultants

Appendix 1- Grow Management Consultants

Executive Summary

Established in 2010, Grow Management Consultants is a management consultancy company specialising in providing services to companies to assist them to improve the leadership performance of their staff. Grow Management Consultancy draws on its up-to-date knowledge and skills in best practice leadership concepts to assist clients with leadership performance.

Mission Statement

Grow Management Consultants are committed to promoting individual and organisational leadership excellence. We do this by providing mentoring training, coaching, consultation and program evaluation; offering cutting edge tools, resources and expert advice; sharing best and next practices; leading organizations through the process of creating a leadership culture; and recognising and celebrating excellence in leadership.

Our values are:

Core values underpinning our activities are:

Quality

Innovation

Respect

Reliability

Strategic Priorities - To be well led, high performing, profitable and accountable

Ensure that all financial operations, performance indicators and results support the strategic policies.

Identify new and expand existing sources of revenue, including establishing a training college to offer accredited training in leadership.

Achieve profits of at least 10% per annum.

Develop services to meet customer needs and aspirations

Increase range of services offered to include change management and diversity.

Hold an annual conference.

Increase sales and range of e-books.

Continue building deeper customer relationships

Customer-centred practice, with a focus on meeting their total needs for high-quality management.

Strengthen the skills of our people, to better support customers.

Drive innovation to better meet customer demands.

Attract, engage and develop the best staff

Continuing the drive to a customer centred, high performance workforce and culture.

Strengthening the skills of our people, to better support customer needs.

Empowering innovation and responsiveness to change.

Continuing to enhance the diversity of our workforce.

Employing additional consultants.

Developing our human resources by implementing a formal human resources framework.

Exploring the use of technology in human resources.

Key projects

Leadership Conference

Grow Management Consultants provides Leadership Conference every year in October. this years Conference. Dan has been responsible for the Conference for the last two years. The speakers who are invited are industry and academic leaders who are well known and respected. Most of them rarely speak in public, which means that the Conference is always well attended. To date the conference has shown a small profit every year it has been run. However, we aim to create synergies between all of our key projects to increase the profits created by the conference. See below.

Workshops

Grow Management Consultants also offers regular professional development workshops on all aspects of leading and managing staff. The workshops are conducted every 3 months in Sydney, Brisbane and Melbourne, where they also double as networking events. The workshops are also offered to businesses, who run them for their management as part of their ongoing education programs. In 2019/20, the company ran a total of 36 workshops.

The workshops work very well as a source of advertising for the companys consultancy services, where most of Grow Management Consultants income is generated.

Again a small profit was made, however, we aim to create synergies between all of our key projects to increase the profits created by the workshops.

Ebooks

Grow Management Consultants has also produced an E-book Business Growth Leadership Techniques. The E-book has had reasonable sales, but these have been restricted to Conference and workshop attendees, where they have been well received. Several senior consultants have also expressed interest in writing an eBook in their area of expertise. The eBook was identified as a company asset that could generate more income with more effective marketing. The plan is to write three further Ebooks to be launched at the conference and workshops this year.

Appendix 2- Program Risk Management Plan

The program risk management plan will be used by the program manager and project managers to ensure risk control methods are included in all aspects of program management.

Definitions

The following definitions are based on the Australian and New Zealand Risk Management Standard AS/NZS 4360:2004.

Risk

The chance of something happening which will have an impact upon objectives. It is measured in terms of consequence and likelihood.

Likelihood

A qualitative description or synonym for probability or frequency.

Consequence

The outcome of an event or situation, expressed qualitatively or quantitatively, being a loss, injury, disadvantage or gain. There may be a range of possible outcomes associated with an event.

Risk assessment

The overall process of risk analysis and risk evaluation.

Risk treatment/control methods

Selection and implementation of appropriate options for dealing with risk.

Conceptually, treatment options will involve one or a combination of the following five strategies:

Avoid the risk.

Reduce the likelihood of occurrence.

Reduce the consequences of occurrence.

Transfer the risk.

Retain/accept the risk.

Risk management process

The systematic application of management policies, procedures and practices to the tasks of establishing the context, identifying, analysing, evaluating, treating, monitoring and communicating risk.

Risk management procedure

This risk management plan template should be used. The following procedure should be followed for risk management:

Gather information about potential risks and risk treatments or controls using a range of risk management tools and techniques.

Confirm key risks and risk treatments or controls to be documented in the risk management plan. For each risk, indicate the consequence of the risk e.g. loss in sales, loss in profits, business closure, lack of qualified staff, etc.

Identify key risks and document them in the risk register.

Using the risk legend within the risk management plan, assess and document the likelihood of the risk occurring.

Using the risk legend within the risk management plan, assess and document the severity of the risk occurring.

Identify and document the agreed treatment or control method for each risk.

Assign a ranking to the risk using the risk assessment legend. The ranking of the risk will determine its importance in terms of risk management.

Risk assessment legend

Appendix 3 Feedback from stakeholders

Program feedback

As you are aware, this years Conference was a great success, selling out of tickets despite having 50% more capacity than in previous years

I am sure that your managing of the program as a whole helped with many aspects of the success. One example was the way Donna helped us out when one of the speakers was too ill to attend. She contacted one of our old co-workers who is now with PWC, and asked if they would fill the gap, and they did, with just two days notice. They turned out to be a great speaker and has inspired me to invite a Grow Management Consultants senior consultant to speak at the Conference each year.

Having a copy of our last-minute speakers book to give to each Conference attendee was just what the Conference bags needed. It seems that managers, while readily adopting digital technology, really appreciate a book that they can hold in their hand.

I must say that I was hesitant about joining the brainstorming session six months ago, as I thought that I had the Conference planning down pat and didnt want any interference. But it was great. I learned a lot about what the consultants are doing and what they are capable of. I now see the Conference as an extension of their work rather than something that runs parallel to it.

The weekly group emails were good, even though they were mostly very short. That was great because it meant that no-one had any issues

Dan Streep

Program feedback

Bookings for next years workshops is strong, and we have moved to larger rooms at most of the venues to cope with this. The team is still in discussion over the best way to handle this: should we have more workshops? Can we run any more with the team as it is, or do we need to bring more consultants into the team? We will be discussing these issues at the next management meeting, and I will bring some figures to help us make the decisions. The workshops and our consultancy services are going so well that I have had to hire an assistant.

The inter-project communication system has proven to be very useful. We had such a positive reception at the Conference that I still have some referrals that I havent caught up on yet. It appears that many companies were not aware of the calibre of our consultants. To see one of our old colleagues speaking so well in front of a packed crowd has brought us more enquiries than we know what to do with it.

The weekly group emails were useful, but I must say that I was in daily email contact with Dan in the lead up to the conference, which you will be aware of, and you were CCd on each one, as you requested in your Program Communication Plan.

Donna Chisholm

Program feedback

The eBooks project has, as you are aware, taken off as I predicted it would. Currently, six of our senior consultants have started writing, and one of them has completed her first draft. I had long suspected that many of our more experienced staff wanted to get published, and now I have proof.

Of course, there was some luck involved with me having our original eBook available in printed for available at the Conference. There was an unbelievably short 24-hour turn-around time from ordering to receiving the books. I know that the speaker was impressed, as were the attendees.

Dan and I are planning to have one in each years conference bag from now on. It looks as though one of our senior consultants will be speaking each year, and their freshly printed book will be available to all attendees.

As far as communication between the projects is concerned, you will be aware of the volume of emails that the program has generated between the projects, and you receive a copy of each one. The brainstorming session was great. It was the first chance I had to really put my ideas to Donna, and she liked them. It seems as though she used to think of me as someone who wanted to take her golden goose away. Now she knows that I can help her make her goose even bigger if we work together.

Erin ODonnell

Appendix 4 - Project Portfolio

	Managing Program Risk for Grow Management Consultants
Section 1 direct the planning of program risk management, including: assessing and selecting risk methods to suit risk context directing identification, documentation and analysis of risks as basis for planning directing, supporting and mentoring project managers in analysing, evaluation and treatment of risks confirming risk management is transparent and timely developing and maintaining a risk management system across the program
Section 2 manage program risk, including: managing the program reviewing progress, analysing variance and initiating risk responses confirming risks are assigned and monitored across the program at agreed intervals assessing issues are for impact and remedial actions
Section 3 a assess project and program risk-management outcomes, including: identifying and documenting residual risk reviewing and analysing program risk outcomes documenting, analysing and recommending lessons learned
Section 3b respond to risk within complex programs that are subject to unpredictable contextual pressures

Appendix 5 - Risk management plan

Each of the risks identified above should be included in the table below and actions shown. The table should be copied and pasted for each risk.

Description of risk
Summary of recommended response and impact
Proposed actions
Resource requirements
Responsibilities
Timing
Reporting/Monitoring

Description of risk
Summary of recommended response and impact
Proposed actions
Resource requirements
Responsibilities
Timing
Reporting/Monitoring

Order New Solution

Uploaded By : Akshita
Posted on : May 21st, 2025
Downloads : 0
Views : 234

Assessment | BSBPMG632 Practical task Manage program risk