BSBCMM401_2016 - MAKE A PRESENTATION USING POWERPOINT 2016
BSBCMM401_2016 - MAKE A PRESENTATION USING POWERPOINT 2016
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Activity 1
1. You have been asked to give a presentation on the best places for a visitor to go in your town or city. (Answer the questions in approx. 50100 words)
What would be the outcome of the presentation?
What presentation approach would you use to achieve the intended outcomes?
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2. Why is it necessary to plan and document your presentation? (100120 words)
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Activity 2
You work for an organisation that sells kitchen appliances. A husband and wife have come into your store and have asked you to provide some information on different types of ovens. You notice when first speaking to them that they have quite strong accents. From further conversation with them you find out they come from Nigeria and have only been in Australia for two months.
1 List two presentation strategies you might use.
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2 What delivery method would you use?
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3 List and briefly describe five strategies for matching the characteristics of the audience to the presentation.
Activity 3
You are going to give a presentation on workplace safety. Create a three slide PowerPoint presentation that could be used as a presentation aid, material and technique that will enhance audience understanding of key concepts and central ideas. If you cannot access PowerPoint, draw three slides. Explain how you have designed slides to enhance audience understanding of key concepts and central ideas.
Activity 4
You have been assigned as leader of a team that is required to give a presentation to your organisations employees about a new product or service that your organisation has developed. The team is made up of five people. How would you assign others who are going to be involved in the presentation with their roles/ responsibilities within the presentation? (150180 words)
Activity 5
1. Consider the best and worst presentations you have experienced. When considering your answer, think in the broadest possible context and include sales presentations, general business presentations or even small group training sessions. How would you evaluate the effectiveness of those presentations? (180220 words)
What are the common features of the worst/ most ineffective presentations?
What are the common features of the best/ most effective presentations you can remember?
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2. Develop a feedback document/ template that will be effective in capturing reliable information.
Activity 6
Write an introduction for a presentation that explains and discusses desired outcomes of the presentation with the target audience. The presentation is about collecting outstanding payments from customers/ clients. (100150 words)
Activity 7
Design a visual aid on the importance of eating healthy food.
Choose or design a presentation aid you might use to support target audience understanding of key concepts and central ideas. You might choose a poster or PowerPoint presentation. Explain how your visual aid would help an audience to understand the key concepts and central ideas of your presentation. (50100 words)
Activity 8
Make a list of 10 rules for non-verbal and verbal communication during a presentation. Explain why you consider each rule to be important.
Activity 9
Write a 1 page speech about the importance of behaving in an environmentally responsible way. Use persuasive communication techniques that would secure audience interest when writing your speech.
Activity 10
How would you provide opportunities for participants to seek clarification on central ideas and concepts, and adjust the presentation to meet participant needs and preferences? Do not limit your ideas to those provided in the text. Give three examples.
Activity 11
Research an article that relates to writing or giving an effective presentation. Print and provide a copy of that article. Summarise the key concepts and ideas of that article. (Approx. 100 words)
Activity 12
What techniques would you implement to review the effectiveness of the presentation, seek and discuss reactions to the presentation and utilise feedback to make changes to central ideas presented? Describe at least three techniques.
Question 1.Describe how you can collect information, evaluate and review presentationsfor example, the three key factors of a presentation: results, response and standards. (220250 words)
Question 2
What regulatory and organisational obligations would be relevant when preparing and giving presentations? (120150 words)
Question 3
Explain the principles of effective communication used in making presentations.(220250 words)
Question 4
List six aids you might use to support a sales presentation.
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Project 1
1. Write the transcript of a presentation on a topic of your choice. You cannot use a topic used in the activities of this unit. Your transcript should be suitable for a presentation that is 10 minutes in length. Utilise knowledge you have gained in this unit when writing your presentation. Provide and/or document your presentation choice to your trainer/ assessor.
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2. Explain what approach you would take to your presentation and why.
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3. Identify the intended outcomes of your presentation and explain how you have developed your presentation to meet these outcomes.
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4. Identify the strategies you have used in your presentation and explain why you have used them.
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5. Create one presentation aid and explain how you would use it to communicate the key concepts and central ideas in your presentation.
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6. Explain how you would use effective communication skills, including any culturally appropriate communication, when giving your presentation.
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7. Identify those parts of your presentation where you have provided summaries of key concepts and ideas. Explain why you have placed summaries in the position you have.
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8. Ask someone else to read your presentation or perform it for them. Gather feedback from them about how effective they think your presentation is. How would you use their feedback to improve your presentation?
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Question 1
The following terminology can be applied to meetings, their structures and arrangements.
Write a short definition of each of these terms:
Formal meeting
Ad hoc meeting
Minutes
Agenda
Reports
Chairperson or chair
Minute taker
Question 2
What are the responsibilities of the chairperson in a meeting and how does this affect group dynamics? 250300 words
Question 3
Describe five meeting options (types) that might facilitate the information sharing needs of personnel in an organisation. (200250 words)
question 4
You are relatively new to the company and have been asked to chair the next senior management meeting.
What information about managing meetings in the company will you need to know and what sources will you use to find this information? (200250 words)
Project 1
A management meeting for 12 section managers is due to be held on Tuesday, 24 November commencing at 9.30 am and finishing at 4.00 pm. The CEO of the company will attend. You have been asked to chair the meeting.
The meeting is usually held in the boardroom at the companys offices but this room is unavailable. It will be necessary to make alternative arrangements.
Two of the managers will be coming from interstate to attend in person, while three will participate via Skype.
A guest speaker will show a video and talk on technological changes for the new financial year.
Lunch will be catered for on the premises.
In the afternoon, the participants will divide into three groups to develop ideas and consider their strategic needs for the upcoming year. They will then reconvene and share their ideas with the other groups.
Write out a meeting plan to ensure that all the preparations for the meeting will be correctly organised. The plan should take into consideration all aspects of the meeting, including personnel, timing and structure.
BSBADM502 - MANAGE MEETINGS
What is anagendaand how is it used? (4070 words)
How would you determine the items to be included on a meeting agenda? (6090 words)
List five items found on most standard agendas.
What factors need to be considered when deciding on the structure of meetings? (3050 words)
Indicate the style and structure (formal or informal) of meetings appropriate for each of these meeting purposes.
Meeting Purpose Formal/ Informal
To develop business plans. To announce company profits to shareholders. To check the progress of a project with one member of the project team. To confirm daily work objectives. To plan the organisations next social club function. To elect new board members. To inform team members of planned maintenance to the buildings fire safety system. To hear a staff grievance. How can meeting participants be identified and notified of an impending meeting? (120150 words)
Create a checklist that could be used to confirm all necessary arrangements have been made in accordance with the requirements of the meeting.
List five types of meeting papers that might be despatched to attendees prior to a meeting.
Why do meeting papers need to be despatched within designated time lines? (3060 words)
Explain the role of a meetingchairperson. (170200 words)
What legal and ethical requirements can apply in meeting situations? (250300 words)
12. What can a chairperson do to ensure meetings they conduct are focused, time efficient and achieve the desired outcomes? (140170 words)
13.What action can a chairperson take if the time limit allocated for a particular agenda item has been exceeded? (80110 words)
A14. Explain the responsibilities of the chairperson in bringing meetings to a close. (100130 words)
15. How can a chairperson encourage active participation from attendees at meetings? (180210 words)
16.What actions can a chairperson take to help resolve conflict between meeting participants? (70100 words)
17.What areminutes of meetingsand what purpose do they serve? (90120 words)
18. What information should be covered when briefing the minute-taker? (240270 words)
19. List five benefits of accurate recording of minutes of meetings.
20. When checking transcribed meeting notes, what should meeting convenors focus on? 80 words
21.When should minutes of meetings and other follow-up documentation be distributed, and to whom? (4070 words)
22. Why is it necessary for minutes of meetings to be stored either electronically or in hard-copy? (3060 words)
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Write a short paragraph to explain the difference between minutes of meetings and reports of outcomes of meetings.
)
List five tips for providing verbal reports of meeting outcomes.
List five common features of written reports and explain what each feature does. (180210 words)
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BSBMGT517 - MANAGE OPERATIONAL PLAN
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Activity 1
Describe (100120 words) the purpose of the operational plan and describe its relationship to the strategic plan.
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Activity 2
Consultation can be undertaken both formally and informally. Outline some of the tools that can be used for formal consultation and discuss (100120 words) their various merits.
Activity 3
Explain (80100 words) why Key Performance Indicators (KPIs) are an important part of the operational planning process.
Activity 4
Explain (100120 words) the role of an impact assessment in contingency planning and outline the steps within it.
Activity 5
Proposals for resource requirements may outline alternatives to the project under consideration. Why? Discuss in 80 to 100 words.
Activity 6
1
Explain (80100 words) what the acronym SMART stands for, and why it is important for objectives and targets to be designed with this in mind.
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2
You have developed an operational plan, now you need to get it approved. Identify who you might need to seek approval from and the typical process for gaining approval. (150 to 180 words)
Activity 7
Outline the key stages in the recruitment process and briefly explain what should be achieved at each step. Discuss in 100 to 120 words.
Activity 8
Outline (80100 words) some of the advantages of using a purchase order.
Activity 9
1
What is IP? Discuss in 30 to 50 words.
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2
What are the three types of IP that might apply when managing operational plans?
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3
What can an organisation do to protect its interests in the case of a dispute over intellectual property? Discuss in 100 to 120 words.
Activity 10
Describe (80100 words) a mechanism for ensuring that operational activities are proceeding according to plan.
Activity 11
Name three types of financial report that can be used to track progress and monitor performance.
Activity 12
1
How can organisations identify areas where they are underperforming? Discuss in 220 to 250 words.
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2
What action should be taken once an underperforming area has been identified? (80 to 100 words)
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3
What is a gap analysis? Discuss in 80 to 100 words.
Activity 13
Describe (100120 words) the different types of mentoring.
Activity 14
Explain (5080 words) the role of performance monitoring in negotiating variations to operational plans.
Activity 15
Outline the things that organisational policies on documenting performance should cover. Discuss in 100 to 120 words.
Question 1
Discuss (100120 words) the details that should be outlined in an operational plan.
Question 2
Broad consultation with other members of the organisation, from team members to senior management is a good way to contribute to the success of operational planning. When, in the planning cycle, should it be carried out? What outcomes would you hope to achieve from this process? Discuss in 80 to 100 words.
Question 3
What is the role of the operational plan in meeting organisational objectives? Discuss in 100 to 120 words.
Question 4
Why do budgets need frequent reviews and adjustments? Who is responsible for ensuring that budgets and other financial documents are accurate? When creating financial reports, what sources of information need to be analysed? Discuss in 100 to 120 words.
Question 5
Resources can mean many things when you are preparing an operational plan. What kinds of resources might you have to plan for? Give at least four examples.
Question 6
Today, more and more businesses understand that being successful is about more than just economic performance, but that it is also about their environmental and social performance. They are aware that increasing use of the Earths natural resources places a strain on the planet. Responsible businesses are, therefore, making every effort to ensure that they use resources efficiently. What does the term resource efficiency refer to? Identify five things an organisation could do to reduce the amount of paper and energy used and wasted. Discuss in 150 to 180 words.
Question 7
Why is it necessary to have a working knowledge of the legislation relating to operations and associated planning? You might have to undertake the appropriate research to answer this question. Discuss in 120 to 150 words.
Question 8
What role do policies and procedures play in operational planning? Discuss in 120 to 150 words.
Project 1
You are responsible for developing an operational plan for your organisation. The strategic plan has already been written and sets the following direction for the coming year.
Company A strategic plan
Our strategic goals for the coming year are to:
Expand our market share in the high-end, high-price point, luxury goods market.
Increase the proportion of our productive capacity devoted to the manufacture of luxury goods.
Become known as the premium luxury goods manufacturer in our product category.
Become known as an employer of choice for highly skilled people.
Based on the broad statements of strategic intent, you are charged with developing an operational plan. For each strategy goal outlined, come up with two short statements describing an operational activity that could be implemented to achieve this. Your operational activities should reflect an understanding of the types of details included in an operational plan.
Your operational activities should be accompanied by a budget, measurement, responsible person (for example job title) and a timeline. Your activities might encompass manufacturing, sales, marketing, HR, or administrative responsibilities. Use the table to complete the plan.
Strategic goal Operational activity Measurement Person/ title Timeline
BSBDIV501 - MANAGE DIVERSITY IN THE WORKPLACE
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Activity 1
1. Use the internet to research the diversitypolicy for an organisation of your choice. Review the policy for compliance with relevant legislation and quality of information including reliability, accuracy and currency. Prepare a brief report on the effectiveness of the policy and include recommendations for improvements where appropriate. (750 words)
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2. What is the relationship between legislation and workplace policies and procedures? How do policies and procedures contribute to managing regulatory compliance? (250 words)
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Activity 2
1. What is a diversity strategy? (60 words)
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2. Why are objectives an important part of a diversity strategy? (75 words)
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3. Identify three key results areas relating to an organisations diversity strategy and explain how the organisation might establish whether the result is being achieved. (120 words)
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4. Use the internet to research the equal opportunity policy of an organisation of your choice. Determine specific ways in which components of the policy could be applied in the workplace. (250 words)
Activity 3
1. List three reasons why an organisation should communicate their diversity strategy.
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2. What method/s could managers use to communicate their organisations diversity strategy to new employees? Explain why you would recommend these methods. (160 words)
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3. You work for an organisation whose workforce has traditionally been males between the ages of 3050 of AngloSaxon descent. The organisation realises the need to create and implement a diversity strategy and they have created a guide to communicate the organisations new diversity strategy. You have read the guide and found that whilst it is informative it does not promote the strategy. What would you say/ do? (250 words)
Activity 4
1.Describe how you could monitor a diversity strategy that was implemented in an organisation to increase the number of women in management positions. (150 words)
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2. You have evaluated the progress of diversity strategies within an organisation relating to the number of employees with an intellectual disability the organisation hires. You find that the organisation has not met its goals. What would you do to determine why these goals were not met? (160 words)
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3. You have been asked to review your organisations diversity strategy for its impact on the overall effectiveness of the organisation. What would you do? (150 words)
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4. After reviewing the organisations diversity strategy you believe that there are some enhancements that could be made to it. Management has asked you to submit a report outlining the enhancements. What would you include in the report? (120 words)
Activity 4
Describe how you could monitor a diversity strategy that was implemented in an organisation to increase the number of women in management positions. (150 words)
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You have evaluated the progress of diversity strategies within an organisation relating to the number of employees with an intellectual disability the organisation hires. You find that the organisation has not met its goals. What would you do to determine why these goals were not met? (160 words)
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You have been asked to review your organisations diversity strategy for its impact on the overall effectiveness of the organisation. What would you do? (150 words)
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After reviewing the organisations diversity strategy you believe that there are some enhancements that could be made to it. Management has asked you to submit a report outlining the enhancements. What would you include in the report? (120 words)
Activity 5
1. What is respect for diversity? (60 words)
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2. Why is it important to suspend your own cultural assumptions when working with diversity? (120 words)
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3. You are applying for a job as a manager in an organisation that has an extremely diverse workforce. What would you tell the selection panel about your leadership style and how you would employ it to facilitate intercultural management and to manage diverse teams? (250 words)
Activity 6
1. Develop a guide for managers involved in the recruitment and selection process that outlines how to conduct a culturally inclusive recruitment and selection process. (1,000 words)
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2. You are a member of a selection panel interviewing candidates for a position as an accounts payable officer for the organisation. The person who is recruited will be responsible for payments of invoices to respective suppliers, monthly and weekly reconciliations, responding to simple queries and end of month reconciliations. You have narrowed the candidates down to two. The panel agrees that one of these workers has more experience; however, they speak with a very strong Indian accent. One of the panel members says that for this reason the other candidate should be hired. What would you tell them? (75 words)
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Activity 7
1. Give one example for each of these elements of diversity training:
Awareness raising.
Preventative training programs.
Legal compliance programs.
Intervention training.
Counselling.
Specific culture training.
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2. An organisation has employed its first group of Indigenous employees. Some of these workers are going to be involved in administration duties and others will work in the housekeeping department. None of the current employees in the organisation have ever worked with Indigenous people. What type of diversity training or awareness programs should the organisation provide and why? (80 words)
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3. What should diversity training focus on? (120 words)
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4. Use the internet to research training providers specialising in diversity training. Select one provider and prepare an overview of their areas of expertise, training methodologies, etc. (250 words)
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Activity 8
1. Research the culture of Indigenous Australians. What possible areas of tension or conflict might occur in the workplace due to cultural misunderstandings and how can these be avoided? (180 words)
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2. What role do effective communication skills play in managing tension and encouraging collaboration and respect between staff who struggle to work effectively with diversity? (350 words)
Activity 9
Conduct research on the benefits of diversity in support of this statement:
Companies perform better when they have genuine diversity in their brains trust: people from different backgrounds providing fresh perspectives, insights and expertise. Diversity isnt about ticking boxes or being politically correct its about building an organisation that avoids a herd mentality and delivers better business outcomes. (Mercer 2012)
Produce a brief information session for operational staff in an industry of your choice to assist them to see that working effectively with difference is a strength that can improve the organisations products, services and customer relations. (750 words)
Activity 10
Use the internet to research harassment and discrimination policies and procedures for two Australian organisations.
Identify commonalities between the two organisations with regard to how complaints are managed. Are formal and informal procedures available? Are there options for external resolution? What is the legislative framework for the policy/ procedure? (500 words)
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How can managers facilitate the resolution of allegations of harassment in the workplace? (250 words)
Activity 11
1. What are the benefits of a diverse workforce in an organisation that services a community that is very multicultural? (75 words)
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2. Use the internet to research an organisations workplace diversity plan or strategy. Identify how that organisation plans to promote its workforce diversity in internal and external forums to enhance the organisations image and reputation. (200 words)
Activity 12
1. How can managers foster collaborative relationships that capture ideas and information from the diversity in the workforce and contribute to competitive advantage? (120 words)
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2. One-way managers can support organisational efforts to value diversity is by supporting employees seeking work/ life balance. What could managers do to demonstrate this support? What implications does support employees to achieve work/ life balance have for the business? (200 words
Question 1
Explain the fundamental differences between formal and informal complaint procedures.
Question 2
Choose three pieces of legislation that relate to diversity in the workplace. Summarise each piece of legislation including the objects of each Act and explain what an organisation can do to comply with the legislation.
Project 1
1. You are in an organisation with a diverse workforce and client base. What actions could you take to encourage respect, deal with problems arising from diversity and assist in using diversity as an asset to your workplace? (350 words)
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2. How can managers facilitate the successful implementation of diversity policy? (200 words)
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3. How can managers use workforce diversity to enhance products and services and contribute to competitive advantage? (160 words)
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