BSBCMM511 Communicate With Influence Assignment

Questions

Provide answers to all of the questions below:

1. Explain how tone, structure and style of your communication may impact on others. In your answer:
   • define tone, style and structure as they relate to communication.
   • explain how the tone, style and structure impacts others.
   • use an example to illustrate your answer.
2. Explain why it is important to maintain confidentiality of information at work, including at least three examples of information that must be kept confidential.
3. Discuss three ways by which a business can ensure that confidentiality is maintained at work.
4. Explain the key principles of negotiation that should be used in the workplace to ensure that agreements are reached.
5. Explain the mediation process and at least three key principles that should be taken into account when mediating at work.
6. Discuss three effective conflict resolution techniques.
7. Discuss key steps to be followed to identify and resolve workplace problems.
8. Outline effective strategies for cross-cultural communication.
9. Outline at least five important considerations in ensuring that a meeting is structured.
10. Explain at least five considerations to ensure that a meeting is inclusive.
11. Explain how organizational policies and procedures address:
    • presenting and negotiating
    • leading and participating in meetings
    • making presentations
    • confidentiality of information.
12. Select an industry and provide examples of media and government organisations, events and communication channels relevant to an organisation in the chosen industry. Use the table to complete your answer:

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