BSBCRT511 Develop critical thinking in others

Contents

Introduction

Task

Due Date

Learning Activity Only

Week 1, 2 & 3

Assessment 1

Week 3

Assessment Task 1: Project

This project requires you to develop and support a critical and creative thinking environment within an organisation or work area (such as a department or project team). To do this, you will assume a managerial role to support a specific team (and its individual members) with critical and creative thinking.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical, and meaningful way to your own situation!

If you are using the case study business, all relevant information for you to complete this assessment can be found in the Simulation Pack. You will assume the role of Sales and Marketing Manager and will support the Sales and Marketing team in critical and creative thinking.

If you are basing this assessment on your own choice of business or work area, make sure you have access to all required information (read through the requirements in the green boxes below for further information). Choose a suitable leadership role that youll assume for this assessment and identify an appropriate team and individuals within the team that require coaching in critical thinking. Its important that critical thinking forms an important part of the job role(s) of the individuals within the team. The individuals should represent a diverse group of people (e.g., different cultures, genders, languages, ages etc.). Speak to your assessor to get approval if you want to base this on your own business.

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio. You are required to describe the business you are basing this assessment on, the managerial role you will assume and the team and individual(s) you will support regarding critical thinking.

Start working on Section 1 of your Project Portfolio. Steps 2 to 4 form part of Section 1.

If you are basing this assessment on your own business, you need access to critical thinking or workplace training policies and procedures. If you do not have access to such policies and procedures, you may use those provided in the Simulation Pack if they are suitable for your business.

Research critical and creative thinking. Write a report (approximately two pages) including:

a summary of at least three models of critical and creative thinking

five characteristics of critical and creative thinking

features of critical thinking skills such as analysis, synthesis and evaluation

description and characteristics of formal and informal organisational learning environments and systems (at least two each)

best practice approaches for instructing teams and individuals in critical thinking (at least three)

examples of how the critical thinking can be applied in the workplace (at least two)

list of what a safe critical and creative work environment includes (at least two).

Make sure you access at least four sources of information and reference them correctly.

Provide an overview of your chosen organisation or work areas objectives, processes, and resources.

Describe any legislative requirements related to critical thinking and your team as well as the implicit and explicit organisational requirements (as outlined in the organisational policies and procedures).

Implicit requirements are the requirements that are expected but not overtly documented or explained (e.g., acknowledge different learning styles or recognise the impact of cultural background on learning and creativity).

Explicit requirements are the requirements that have been documented (e.g., all staff must undergo Workplace Health and Safety training.).

Analyse the organisational systems regarding critical thinking. To do this, assess whether critical thinking is embedded in the organisation culture, identify systems and processes already in place that support critical thinking and list any barriers to critical and creative thinking.

Before you meet with the team, read through the meeting requirements (step 5) and plan for the meeting as follows:

Plan how you will articulate key features of critical and creative thinking concepts to your team. Create any required supporting resources (such as a fact sheet, PowerPoint presentation etc) to assist.

Develop questions to identify critical and creative thinking knowledge gaps in your team and its individual members. You will ask these questions at the meeting.

Identify what you are willing to negotiate (regarding critical thinking) and how you will go about negotiating (if using the case study, your assessor will assign a problem to you that you will prioritise during negotiations).

Choose two critical thinking skill/tool/techniques you will use in the meeting to determine potential solutions for the workplace problem youve chosen (e.g., brainstorming, cause-effect, opposite thinking etc). This will provide an opportunity for team members to apply critical thinking skills to workplace problems.

Plan how you will approach teamwork and communication for a diverse group of people so that its inclusive and collaborative. Include how you will go about establishing connections and building genuine understanding at the meeting. Also describe how you will elicit the views of the diverse team members.

Start working on Section 2 of your Project Portfolio. Steps 5 to 8 form part of Section 2.

If you are basing this assessment on your own business, you need access to at least two team members who are willing to participate in a meeting that will be viewed by your assessor (in person, online or via a recording). These team members should represent a diverse group of people (e.g., different personalities, cultures, genders, ages, beliefs etc.)

Meet with at least two of your team members. At the meeting:

Articulate key features of critical and creative thinking concepts (using the resources you created such as a fact sheet).

Ask the questions you prepared to identify at least two critical and creative thinking knowledge gaps for your team and at least two critical and creative thinking knowledge gaps for at least one individual team member.

Collaborate to establish your teams views and experience of the organisations approach to critical thinking.

Explain the problems being experienced in the team and negotiate with team members which problem is the most pressing and relevant.

Apply critical thinking as a team to the negotiated problem to determine potential solutions (use the two skills/techniques/tools you planned one after the other).

As you engage with team members, you are required to demonstrate effective communication and teamwork skills including:

speaking clearly and persuasively to communicate your ideas and thoughts

asking questions and listening to seek the views and opinions of all team members

using appropriate language suitable to the team dynamics.

As you interact, establish connections and understanding with each team member and make sure you collaborate and negotiate using techniques that includes and considers all participants. You will be assessed on this.

If you are basing this assessment on your own business, this meeting will take place with actual people who work for/are associated with your chosen business.

If you are using the case study, classmates and/or your assessor may play the role of the team members. Your assessor will assign role play participants to you.

The meeting can either be viewed in person or online by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and take no longer than 20 minutes. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.

At the end of the meeting, summarise the meeting outcomes. Include:

at least two critical and creative thinking knowledge gaps for your team

at least two critical and creative thinking knowledge gaps for one individual team member (you may choose any one of the team members)

team/individuals experience of organisations approach to critical thinking

a description of the problem chosen through negotiation at the meeting as the most pressing and relevant

solutions generated at the meeting.

Draft an email to the meeting participants to provide them with feedback on their participation in the meeting and their performance of the two critical thinking tasks.

Depending on your team, and the feedback that must be given, you may need to draft more than one email. The feedback you provide should be authentic and based on the actual performance and participation of team members at the meeting.

Facilitate one formal learning opportunity for team member(s) to address at least one of the identified gaps from your team meeting. As you facilitate the learning opportunity, comply with organisational and legislative requirements. Also seek feedback from the team member(s) on their experience of the opportunity.

If you are using the case study, your formal learning opportunity and will depend on the team member whose knowledge gaps you identified at the team meeting. The formal opportunities are:

Facilitate one informal learning opportunity for team member(s) to address at least one of the identified gaps from your team meeting. As you facilitate the learning opportunity, seek feedback on the team members experience of the opportunity.

If you are using the case study, your informal learning opportunity addresses the teams difficulty analysing information and determining facts. You must send a daily riddle (for one week) via email to the team for them to solve. When you send the last riddle for the week, request their feedback on the learning opportunity.

Use the work done in Section 1 of your Project Portfolio and the knowledge youve gained from the team/individual meeting(s) to develop two processes that may be followed by your team to create a safe environment for critical and creative thinking.

If you are using the case study, you must:

develop a process for the Sales and Marketing Team that uses an internal online discussion forum or chat group to assist each other establish whether the customer complaint is factual or perceived (i.e., is it fact or fiction)

develop a procedure to guide the graphical representation of customer complaint data.

You may represent the process in any appropriate way (e.g., flowchart, list, paragraph).

Use business language appropriate to the audience who will be reading and using the processes.

Make sure you have answered all questions in Section 2. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in your in Section 2 of the Project Portfolio and make sure you attach these upon submission.

You will use the work done in this section of the Project Portfolio to monitor and improve creative thinking practices.

Start working on Section 3 of your Project Portfolio. Step 9 forms part of Section 3.

You will use the feedback provided by your assessor when they marked Section 2 of the Project Portfolio.

First analyse feedback received about the learning opportunities you provided.

Then, evaluate your own performance. Reflect on the opportunities you provided to identify your strengths and weaknesses in developing critical thinking in others.

Monitor the teams critical thinking performance and identify at least two recommendations for improvement in future learning. Also state how additional support can be provided for your team and the individuals in the team.

Make sure your recommendations adhere to implicit and explicit organisational and legislative requirements.

Choose one recommendation and develop it.

If you are using the case study, you must plan for monthly critical thinking meetings. Develop an agenda for the first meeting. Use the template provided in the Simulation Pack.

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.

Simulation Pack

Project Portfolio

Students name:

Did the student:

Completed successfully?

Comments

Yes

No

Research critical and creative thinking and write a report (approximately two pages) including:

a summary of at least three models of critical and creative thinking

five characteristics of critical and creative thinking

features of critical thinking skills such as analysis, synthesis and evaluation

description and characteristics of formal and informal organisational learning environments and systems (at least two each)

best practice approaches for instructing teams and individuals in critical thinking (at least three)

examples of how the critical thinking can be applied in the workplace (at least two)

list of what a safe critical and creative work environment includes (at least two)?

Describe and analyse critical thinking in their chosen workplace including:

Providing an overview of the chosen organisation or work areas objectives, processes, and resources

Describing any legislative requirements related to critical thinking and the team as well as the implicit and explicit organisational requirements

Analyse the organisational systems regarding critical thinking (assess whether critical thinking is embedded in the organisation culture, identify systems and processes already in place that support critical thinking and list any barriers to critical and creative thinking)?

Plan to discuss critical and creative thinking with their team, including:

Planning how they will articulate key features of critical and creative thinking concepts to your team and creating any required supporting resources (such as a fact sheet, PowerPoint presentation etc) to assist

Developing questions to identify critical and creative thinking knowledge gaps in the team and its individual members

Identifying what they are willing to negotiate and how they will go about negotiating

Choosing two critical thinking skill/tool/techniques they will use in the meeting to determine potential solutions for the workplace problem youve chosen

Planning how they will approach teamwork and communication for a diverse group of people so that its inclusive and collaborative (including how they will go about establishing connections, building genuine understanding at the meeting and eliciting the views of the diverse team members)?

Meet with at least two of the team members to:

articulate key features of critical and creative thinking concepts

ask the questions to identify at least two critical and creative thinking knowledge gaps for the team and at least two critical and creative thinking knowledge gaps for at least one individual team member

collaborate to establish their teams views and experience of the organisations approach to critical thinking

explain the problems being experienced in the team and negotiate with team members which problem is the most pressing and relevant

apply critical thinking as a team to the negotiated problem to determine potential solutions (use the two skills/techniques/tools you planned one after the other)

engage with team members by:

o speaking clearly and persuasively to communicate your ideas and thoughts

o asking questions and listening to seek the views and opinions of all team members

o using appropriate language suitable to the team dynamics

establish connections and understanding with each team member?

Draft an email to the meeting participants to provide them with feedback on their participation in the meeting and their performance of the two critical thinking tasks?

Facilitate one formal learning opportunity for team member(s) to:

address at least one of the identified gaps from the team meeting

comply with organisational and legislative requirements

seek feedback from the team member(s) on their experience of the opportunity?

Facilitate one informal learning opportunity for team member(s) to:

address at least one of the identified gaps from the team meeting

comply with organisational and legislative requirements

seek feedback from the team member(s) on their experience of the opportunity?

Develop two processes that may be followed by the team to create a safe environment for critical and creative thinking?

Monitor and improve critical thinking practices by:

analysing feedback received about the learning opportunities they provided

evaluating their own performance

monitoring the teams critical thinking performance and identifying at least two recommendations for improvement in future learning

stating how additional support can be provided for their team and the individuals in the team

developing one of the recommendations?

Task outcome:

Satisfactory

Not yet satisfactory

Assessor signature:

Assessor name:

Date: