BSBLDR523 Lead And Manage Effective Workplace Relationship Assessment

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

• review the advice to students regarding answering knowledge questions in the Business Works Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with Peach Institute’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

• where this task should be completed
• the maximum time allowed for completing this assessment task
• whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if Peach Institute has provided you with an assessment cover sheet, please ensure that you use that.

Questions

Provide answers to all of the questions below:

1. Identify five ways in which workplace systems and policies and procedures can assist in building effective relationships.
2. Workplace policies and procedures are often based on legislation and regulations. Discuss the purpose of each of the following Acts and for each Act explain why the Act is important for ensuring effective workplace relationships.
   • Age Discrimination Act 2004
   • Disability Discrimination Act 1992
   • Fair Work Act 2009
   • Racial Discrimination Act 1975
   • Sex Discrimination Act 1984.
3. Explain how effective problem-solving and conflict resolution strategies outlined in policies and procedures can support the identification and resolution of workplace problems, thus maintaining effective workplace relationships.
4. Explain the purpose of a workplace Code of Conduct and how it can assist in ensuring a harmonious workplace and the way in which staff interact and communicate with each other.
5. Many workplaces encourage their staff to build networks both internally and externally to the organisation. This may be through online networks, such as LinkedIn, or by engaging with the community and other services or business that may be of benefit to the organisation. Furthermore, professional development processes encourage staff to meet new people by attending conferences, training sessions and other events. Discuss three reasons why networking can lead to a more productive and effective workplace environment.
6. Not everyone is the best at communicating or interacting with other people. A workplace will consist of people from different backgrounds and cultures, those with different life, education and work experiences, those with varying abilities and needs. Some organisations have in place a variety of systems and supports for their staff. These may relate to staff wellbeing/ employee assistance programs, training in soft skills such as communication and interpersonal skills, diversity training, and so on. Explain how these types of processes can assist staff to work more effectively together.
7. Explain the value of consulting with employees on topics such as workplace issues, innovation, diversity, work health and safety, and professional development.
8. Explain the requirements under Modern Awards to consult with employees, including the circumstances in which consultation is required and the steps that must be taken by employers in consulting with employers.
9. List five different ways an employer may choose to consult with employees.
10. Describe a general process for conflict management.
11. List four ways an employer must manage the tasks and responsibilities of employees.
12. Discuss how a manager can address cultural and social sensitivities in their team to ensure inclusivity and be mindful of diversity

Assessment Task Cover Sheet

Student declaration

To be filled out and submitted with assessment responses

• I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
• I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
• I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name
Student ID number
Student signature
Date

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name
Assessor signature,br> Date
Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

• My performance in this assessment task has been discussed and explained to me.
• I would like to appeal this assessment decision.

Student signature
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.

You will need access to:

• your learning resources and other information for reference
• Project Portfolio template
• Simulation Pack (if you need a case study).

Ensure that you:

• review the advice to students regarding responding to written tasks in the Business Works Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with Peach Institute’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

• where this task should be completed
• how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if Peach Institute has provided you with an assessment cover sheet, please ensure that you use that.

Activities

Complete the following activities:

1. Carefully read the following:

   This project requires you to lead and manage effective workplace relationships on two separate occasions. As part of the assessment, you will:

   • establish effective workplace relationship processes
   • manage effective workplace relationships
   • monitor and review the management of workplace relationships.

   Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!

   It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. If you are basing this assessment on the case study, refer to the Simulation pack for additional information.

   If you are basing this assessment on your own business, make sure you have enough information available to:

   • delegate and support the work of two staff members (at least one staff member should have a diverse background, such as culture, gender or disability).
   • address two separate conflict situations (at least one conflict should involve ethical conduct).
   • monitor the outcomes of your conflict resolution efforts.

   As a minimum your organisation must have policies and procedures that address diversity, ethical conduct, conflict management and workplace collaboration You will need to communicate with people who work for, or are involved, in this business or work area several times. It may be either directly with actual staff members or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference, email) as long as it meets the requirements outlined in the Project Portfolio.

   You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.

2. Preparation
   Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack. If it’s your own business or a business where you are working or are familiar with, have your business or case study approved by your assessor. Complete Page 4 of your Project Portfolio for this unit. Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
3. Establish effective workplace relationship processes

   You are now required to complete Section 1 of your Project Portfolio.
   To complete Section 1, you need to:

   • describe your job role and explain:
     • how your job role takes responsibility for formulating, organizing and implementing plans, processes and strategies.
     • how your job role applies the values and goals of your organisation.
   • summarise the legislative requirements relevant to managing and leading workplace relationships (legislation, regulations, codes and standards).
   • identify organisational requirements relevant to managing and leading workplace relationships (policies and procedures that address diversity, ethical conduct, conflict management and workplace collaboration)
   • develop processes that support workplace relationships (consultation, conflict management and escalation). Make sure you incorporate appropriate vocabulary, grammatical structure and conventions.
4. Manage effective workplace relationships

   If you are basing this assessment on your own business, make sure you have enough information available to:

   • delegate and support the work of two staff members (at least one staff member should have a diverse background, such as culture, gender or disability).
   • address two separate conflict situations (at least one conflict should involve ethical conduct).

   If you are basing this assessment on the case study, refer to the Simulation pack for additional information.
   You are now required to complete Section 2 of your Project Portfolio.
   To complete Section 2, you need to on two separate occasions:

   • delegate and confirm responsibility for fulfilling work tasks to at least two staff members. As you delegate tasks and confirm responsibilities, adapt your communication style to build trust and ensure positive working relationships.
   • follow diversity policies and procedures to support two staff members to achieve their work responsibilities.
   • follow the collaboration and consultation processes to seek employee input to identify work relationship issues. At least one workplace issue should involve the ethical conduct of a staff member.
   • follow conflict management and escalation processes to address the identified workplace relationship issues by:
     • providing feedback on the consultation processes
     • addressing the workplace issue
     • providing counselling, guidance support to assist the staff members overcome their relationship difficulties (and demonstrating your ability to motivate and engage others)

   Make sure you have answered all questions in Sections 1 and 2. Submit to your assessor for review. You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 1 and 2 of the Project Portfolio and make sure you attach these upon submission.

5. Monitor and review management of workplace relationships

   If you are basing this assessment on your own business, make sure you have enough information available to monitor the outcomes of your efforts to address the workplace relationships.
   If you are basing this assessment on the case study, refer to the Simulation pack for additional information.
   You are now required to complete Section 3 of your Project Portfolio.
   To complete Section 3, you need to on two separate occasions:

   • monitor the outcomes of your efforts to resolve workplace relationship issues.
   • communicate the outcomes of the conflict management for both identified workplace relationship issues to the relevant staff members
   • Seek and evaluate feedback from relevant staff members (at least two) on how you have managed the workplace relationships.
   • identify at least one area for improving future workplace relations leadership in your organisation.

   Make sure you have answered all questions in Section 3.
   You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 3 of the Project Portfolio and make sure you attach these upon submission.

6. Submit your completed Project Portfolio

   Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.