BSBPEF501 Manage personal and professional development Assessment

Subject Code :
BSBPEF501
University :
others Exam Question Bank is not sponsored or endorsed by this college or university.
Country :
Australia

Unit/s assessed:	BSBPEF501 Manage personal and professional development
Assessment Name	BSBPEF501 Assessment

Type of assessment

This summative assessment will enable your assessor to make a judgement of competency based on the submission of your completed assessments against the requirements of the unit/s of competency in this module.

Benchmark

The assessment benchmark developed for each unit of competency is the evidence criteria used to judge the quality of performance (i.e., the assessment decision-making rules).Assessors use these benchmarks to make judgements on whether competency has been achieved and to determine if you have performed to the standard expected to meet the unit requirements.

Reasonable adjustment

Where appropriate monarch institute will allow flexibility in the way in which each unit is assessed based on the needs of an individual.

Assessment coding

Assessment of this course is established on competency-based principles:

S = Satisfactory NS = Not Satisfactory

If you fail to perform satisfactorily for the assessment in the prescribed way you may be assessed as not satisfactory. You are required to be assessed as satisfactory in all assessments for each unit of competency.

Re-assessment

Your assessment can be submitted after you have reviewed the learning materials and practiced enough to feel confident in your resubmission. You have two weeks from your last submission feedback to resubmit. You are re-assessed in only the areas where your assessor has indicated you were initially assessed as ns. It is at the assessors discretion to re-assess the entire assessment should an overall understanding not be demonstrated. When you are re-assessed as satisfactory after re-submission you will achieve competency for this assessment.

Declaration of understanding and authenticity

I acknowledge the assessment process has been explained and agree that I am ready to undertake assessment. I am aware of where to find the assessors feedback for the assessment. I am aware of the appeals process, should the need arise. I also understand I must be assessed as satisfactory in all parts of the assessment/s to gain an overall competent result for the unit/s of competency. If I am found to be ns after a second attempt, it is at the assessors discretion whether I may be permitted one final attempt. I am aware that a not competent final outcome means I may incur fees for re-enrolment in the unit/s.

I certify that the attached material is my original work. No other persons work has been used without due acknowledgement. I understand that the work submitted may be reproduced and/or communicated for the purpose of detecting plagiarism. I understand a person found responsible for academic misconduct will be subject to disciplinary action (refer to student information handbook).

*I understand that by typing my name or inserting a digital signature into this box that I agree and am bound by the above student declaration.

*Student name:**		Submission date^:

Please make sure you use the same name that is in your enrolment documentation, including your surname.

^if this is a resubmission, you must use your resubmission date. For any re-submission, please ensure responses are in a different coloured font

Submission instructions:

Complete the declaration of understanding and authenticity (above).

Once you have completed all parts of this assessment, login to the monarch learning management system (LMS) to submit your assessment.

In the LMS, click on the link to submit [assessment name] in your course and upload your assessment files. Click save and then click submit assignment.

Please be sure to click continue after clicking submit assignment.

Introduction to your scenario

Tax On Collins Accounting Practice

TOC

Motto: Tailored, specialised and effective tax services to maximise your tax refund.

Tax on Collins Accounting Practice (TOC) is a two-partner boutique accounting practice, operating out of a medium-sized office on Collins St in Melbourne. The main services TOC provides to its clients includes:

Taxation advice

Preparation and lodgement of tax returns for:

o Individuals

o Self-managed super funds (SMSFs)

o Companies and

o Trusts.

TOC outsource all bookkeeping and BAS services to a contract bookkeeper and registered BAS agent. Most clients of TOC are above average net worth and often ask TOC to provide personalised tax strategies to best suit their needs. The business is also looking to expand into succession planning and financial planning services in the near future and therefore has organisational work demands/priorities such as:

Meeting KPIs and timeframe targets

Meeting client deadlines

Maintaining good relationships with bookkeepers and other contractors to TOC

Ensuring a happy, efficient and effective workforce

Establishment of policies and procedures for all aspects of the business

Ensuring a high level of customer service and

Maintaining its strategic direction.

Six months ago, the two partners decided that the taxation planning and advice section of the business was at a point where a specialised team was required. You were employed as the team leader with two fully qualified accountants, a taxation specialist and a corporate structuring specialist (Kelly Robinson and Adam Green respectively).

As a team you are responsible for:

Referral and generation of work from the other departments of the business

Review and management of workflow, deadlines and client file invoicing

Meeting with clients and managing client relationships

Providing specialist advice both internally and externally on taxation and corporate structuring, both verbally and via specialised financial advice statements

General administration functions of the department.

Adam is primarily responsible for all client advice on corporate structuring and is the best person to answer internal and external questions on companies, trusts, SMSFs, why you need them and how they will benefit the client.

Whilst Kelly is responsible for providing all specialist taxation advice for both internal and external clients on topics such as Fringe Benefits Tax (FBT) and Capital Gains Tax (CGT).

With the expansion into financial planning and succession plannings due to commence at the beginning of next year, now is the time to review performance during the past six months including your own demands/priorities to find both successes and areas of improvement.

Your own demands/priorities include:

Ensuring a productive team

Ensure the team meet client deadlines

Maintenance of referral networks and client referrals

Meeting KPIs and department budgets

Ensuring a high level of customer service

Maintaining workflow and invoicing

General administration tasks including invoice collection.

Your Assessment

Your Assessment comprises of five activities: for the first four activities you will act as the Team Leader, Specialist Advice. Additional Scenario Information will be provided when needed for a specific activity.

Note: Assessment Activity 5 is based on your own experiences, rather than the scenario.

Resources required

From the LMS:

BSBPEF501 eBook

Video Recording instructions

BSBPEF501 Completed Staff Goals

Other:

Person/s to read/play parts in the role play/s

Device to record a video of your role plays.

Activity 1: Team Priorities

Assess and prioritise demands

Every organisation, team and employee have demands/priorities they want to meet. Every manager needs to prioritise these demands in such a way as to fulfil their legal, business focus, employee focus and morale obligations.

Using the above Tax on Collins scenario, assess each of the identified demands within the categories of organisational, team and personal and then prioritise their importance.

Use the tables and a high/medium/low rating scale to prioritise each demand and justify your decision.

Prioritise organisational demands/priorities:

Review each of the organisational demands/priorities below and rate them as high, medium or low.

Copy and paste each one into the following table under their chosen rating.

For each demand/priority, provide a justification for your decision.

Organisational demands/priorities:

Meeting KPIs and sales targets

Meeting client deadlines

Maintenance of good relationships with bookkeepers and other contractors to TOC

Ensuring a happy, efficient and effective workforce

Establishment of policies and procedures for all aspects of the business

Ensuring a high level of customer service

Maintaining its strategic direction

Organisational Demands/Priorities
HIGH Demand/Priority	Justification for Prioritisation




MEDIUM Demand/Priority	Justification for Prioritisation



LOW Demand/Priority	Justification for Prioritisation

Prioritise team demands/priorities:

Review each of the team demands/priorities below and rate them as high, medium or low.

Copy and paste each one into the following table under their chosen rating.

For each demand/priority, provide a justification for your decision.

Team demands/priorities:

Referral and generation of work from the other departments of the business

Review and management of workflow, deadlines and client file invoicing

Referral and generation of work from the other departments of the business

Meeting with clients and managing client relationships

Providing specialist advice both internally and externally on taxation and corporate structuring, both verbally and via specialised financial advice statements

General administration functions of the department

Team Demands/Priorities
HIGH Demand/Priority	Justification for Prioritisation




MEDIUM Demand/Priority	Justification for Prioritisation



LOW Demand/Priority	Justification for Prioritisation

Prioritise Personal demands/priorities:

Review each of the personal demands/priorities below and rate them as high, medium or low.

Copy and paste each one into the following table under their chosen rating.

For each demand/priority, provide a justification for your decision.

Personal demands/priorities:

Ensuring a productive team

Ensure the team meet client deadlines

Maintenance of referral networks and client referrals

Meeting KPIs and department budgets

Ensuring a high level of customer service

Maintaining workflow and invoicing

General administration tasks including invoice collection

Personal Demands/Priorities
HIGH Demand/Priority	Justification for Prioritisation




MEDIUM Demand/Priority	Justification for Prioritisation



LOW Demand/Priority	Justification for Prioritisation

Resources required for this assessment:

From the LMS:

BSBPEF501 eBook

BSBPEF501 Completed Staff Goals

Manage and monitor priorities

In Activity 1.1, you prioritised the Teams Demands and Priorities.

Use the following tables to create a spreadsheet to advise your team of their responsibilities and priorities. Include the task, its priority and possible technology available for tracking its progress.

Adams Responsibilities/Priorities
Responsibility/Priority

Kellys Responsibilities/Priorities
Responsibility/Priority

Use the following template to write an email to Kelly and Adam:

Ensure you:

Attach the completed spreadsheets from part a of this activity

Outline at least one other technology that will be used to manage work priorities in the team e.g., shared calendars, Dropbox for sharing documents, Zoom meetings (when staff are working remotely).


Send ?	To:
	Subject:

Activity 2: Meeting Work Responsibilities

Supporting Employee Goal Setting

Continuing your preparation to review performance over the last six months, you have met with your team (Kelly and Adam), confirmed the organisational goals, the team goals and their own responsibilities:

Organisational Goals:

Maintain a profitable bottom-line;

Provide high-level customer service by meeting and exceeding client needs;

Expand into succession planning and financial planning; and

Support a happy and healthy workforce.

Team Goals:

Meet budgets and workflow KPIs;

Meet client deadlines for presentation of advice;

Provide excellent client service; and

Meet all Health and Safety requirements.

Team Leaders Responsibilities:

Generation of referrals from referral networks;

Review and monitoring of workflow and sales invoice collection

Raising of sales invoices

Achievement of budgetary goals

The next step is for your team members to develop their own work goals.

In the following table, identify how you, as the Team Leader, can support Kelly and Adam to develop their work goals, plans and activities and what organisational framework needs to be considered.

Resources required for this assessment:

From the LMS:

BSBPEF501 eBook

a. List at least three ways a manager can support their employees with developing work goals:

ii.

iii.

b. List the four components of an organisational framework that need to be considered when setting individual work goals:

ii.

iii.

iv.

Resources required for this assessment:

From the LMS:

BSBPEF501 eBook

Other:

BSBPEF501 Completed Staff Goals

Assessing Completed Staff Goals

Kelly and Adam have completed the template with their work goals, plans and activities that align with their responsibilities (BSBPEF501 Completed Staff Goals) and returned it to you as requested.

Assess the documents for both Kelly and Adam, checking each of their work goals, plans and activities for alignment with organisational goals.

Summarise your assessment in the following table below and indicate the feedback you will give to Kelly and Adam.

For example:

Yes this goal aligns with the organisational goal of maintaining a profitable bottom-line well done. or

No this goal doesnt align with any of the organisational goals. But if we change it from XX to YY, then it will align with supporting a happy and healthy workforce.

Assessment - Kellys Completed Staff Goal Document
Goal	Alignment with organisational goals


Assessment Adams Completed Staff Goal Document
Goal	Alignment with organisational goals

Resources required for this assessment:

From the LMS:

BSBPEF501 eBook

Other:

BSBPEF501 Completed Staff Goals

Standard HR policies and procedures

Relevant Development Opportunities

After assessing Kelly and Adams completed Staff Goal Documents for organisational goal alignment, review the Staff Goal Documents (goals, plans and activities) to replace any misaligned development goals.

Complete the following table based on the aligned goals identified and indicate how you would facilitate these development opportunities to be discussed with Kelly and Adam during their performance management meetings.

For example, Development opportunity - arrange for an information session from admin Staff to increase general administration knowledge. Facilitate opportunity by arranging date/time/content with Admin Manager.

Also identify possible organisational HR policies and procedures relevant to the professional development opportunity.

Review - Kellys Completed Staff Goal Document
Goal/Plan/Activity	Development Opportunity	How you will facilitate	Relevant organisational HR policies and procedures

Review Adams Completed Staff Goal Document
Goal/Plan/Activity	Development Opportunity	How you will facilitate	Relevant organisational HR policies and procedures

Activity 3: Health and Wellbeing

Resources required for this assessment:

From the LMS:

BSBPEF501 eBook

Health and wellbeing meeting agenda

As a result of your preparation for performance management, it has become evident that the health and wellbeing of your staff could be improved.

You are required to:

Research techniques that are available to manage team health and wellbeing in the workplace.

Use the following template to prepare a meeting agenda to discuss five different techniques with your staff.

Expand the agenda to include a one sentence description of each technique to be discussed.

For example, Move outside for a change of scenery during breaks - staff are more likely to get some exercise, enjoy a little sunshine to help clear their mind and return to their desk feeling refreshed.

Also include a brief implementation strategy for the overall focus on improving health and wellbeing i.e., outline how you are going to encourage and support staff to implement the chosen techniques.

Meeting Agenda
Date:		Attendees:
Time:
Location:
Facilitator:
Minutes:
Agenda Items
1. Open Meeting:

Health and Wellbeing Technique #1:

Health and Wellbeing Technique #2:

Health and Wellbeing Technique #3:

Health and Wellbeing Technique #4:

Health and Wellbeing Technique #5:

2. Implementation Strategy

3. Close Meeting

Activity 4: Performance Management

4.1 Video role play: Performance Management - Kelly

Scenario

As the Team Leader of the Specialist Advice Team, you are required to conduct a six-monthly performance management meeting with Kelly to discuss and give feedback on:

Goals, plan and activities

Development opportunities

Health and wellbeing.

This video role play has the following roles:

You/Student: Team Leader of the Specialist Advice Team

Kelly Robinson: Member of the Specialist Advice Team, qualified Accountant specialising in taxation

Resources required for this assessment:

From the LMS:

Video recording instructions

BSBPEF501 Completed Staff Goals

Other:

Activity 4.1 Role play script: Performance Management - Kelly (in Appendix A)

One other person to read/play the part of Kelly

Device to record a video of your meeting.

Instructions

You will need one other person for this activity, to read/play the part of Kelly. Give them a copy of the script titled Activity 4.1 Role play script: Performance Management Kelly.

Record your meeting with Kelly. You may choose to use zoom (or other free video conferencing software) or you can follow the video recording instructions that are available on the LMS in your course guide. Upload the video when you upload the rest of the documents for this assessment.

If you cant complete this video assessment activity, please contact your trainer ASAP.

This activity is designed to help assess your ability to:

Manage personal and professional development of another individual

Open the meeting and explain the purpose of the meeting using appropriate language and non-verbal features

Demonstrate interpersonal skills to establish and build positive working relationships with your team member

Review the goals your team member created and discuss any changes required

Discuss development opportunities to support the team member reach their goals

Facilitate access to the suggested development opportunities

Discuss the suitability of health and wellbeing techniques identified for implementation

Seek feedback on your own performance from the team member.

TIP: Ensure you, as the Team Leader in the role play, are visible and audible throughout the video.

Ensure any other people are audible throughout the video.

NOTE: Ensure you upload the video with submission of this Assessment workbook.

4.2 Video role play: Performance Management - Adam

Scenario

As the Team Leader of the Specialist Advice Team, you are required to conduct a six-monthly performance management meeting with Adam to discuss and give feedback on:

Goals, plan and activities

Development opportunities

Health and wellbeing.

This video role play has the following roles:

You/Student: Team Leader of the Specialist Advice Team

Adam Green: Member of the Specialist Advice Team, qualified Accountant specialising in corporate structuring

Resources required for this assessment:

From the LMS:

Video recording instructions

BSBPEF501 Completed Staff Goals

Other:

Activity 4.2 Role play script: Performance Management - Adam (in Appendix B)

One other person to read/play the part of Kelly

Device to record a video of your meeting.

Instructions

You will need one other person for this activity, to read/play the part of Adam,. Give them a copy of the script titled Activity 4.2 Role play script: Performance Management Adam.

Record your meeting with Adam. You may choose to use zoom (or other free video conferencing software) or you can follow the video recording instructions that are available on the LMS in your course guide. Upload the video when you upload the rest of the documents for this assessment.

If you cant complete this video assessment activity, please contact your trainer ASAP.

This activity is designed to help assess your ability to:

Manage personal and professional development of another individual

Open the meeting and explain the purpose of the meeting using appropriate language and non-verbal features

Demonstrate interpersonal skills to establish and build positive working relationships with your team member

Review the goals your team member created and discuss any changes required

Discuss development opportunities to support the team member reach their goals

Facilitate access to the suggested development opportunities

Discuss the suitability of health and wellbeing techniques identified for implementation

Seek feedback on your own performance from the team member.

TIP: Ensure you, as the Team Leader in the role play, are visible and audible throughout the video.

Ensure any other people are audible throughout the video.

NOTE: Ensure you upload the video with submission of this Assessment workbook.

Activity 5: Professional Competence

NOTE: You must complete this assessment activity based on your personal experience, and not the scenario content.

Resources required for this assessment:

From the LMS:

BSBPEF501 eBook

Professional Development Plan

Everyone has goals, whether spoken or unspoken. Goals for our professional and personal lives. In most cases, action towards achieving these goals is necessary. Consider your own circumstances. Consider your personal behaviour and personality traits.

Is your current work performance meeting required competency?

Where could it be improved?

What are your professional goals?

Have you prioritised these goals?

What development activities are required to achieve these goals?

Have you made plans for these development activities? With timeframes?

Complete the following table to document your own Professional Development Plan for your current work performance and two future goals.

Professional Development Plan
Name:		Date:

Is your current work performance meeting required competency? Measure using the following scale: Excellent, Good, Average, Poor.


Identify two (2) areas where your current work performance be improved?
i.
ii.

Future Professional Goal Priority 1

Development Activities needed for Goal #1

Development Activity Plans (What, where, when, how)


Future Professional Goal Priority 2

Development Activities needed for Goal #2

Development Activity Plans (What, where, when, how)

Resources required for this assessment:

From the LMS:

BSBPEF501 eBook

Seeking Feedback

In addition to planning for our development needs based on our own opinions, it is also important to ask for feedback (in relation to our development needs) from those we work with.

Use the following template to write an email to request such feedback from relevant personnel (2-3) in your professional life.

Ensure you:

Refer to people by job title rather than name in the To field, e.g. To: Office Manager.


Send ?	To:
	Subject:

Resources required for this assessment:

From the LMS:

BSBPEF501 eBook

Development Activities Review

Part of any Development Activity Plan is the review phase. It is important to check periodically that your development activities are helping you achieve your goals.

You are currently participating in this unit which is part of the Certificate IV in Bookkeeping and Accounting. This is a Development Activity. In what way is the Certificate IV in Bookkeeping and Accounting addressing any identified professional development (PD) needs, priorities and plans?

Are there any other personal and professional development activities you are participating in? (Identify one or two others.) In what way are they addressing any identified professional development (PD) needs, priorities and plans? Hint: The TPB, ICB, ICCAs and CPAs websites have a lot of knowledge to help answer this question.

Complete the table below by adding two additional professional development activities you are currently participating in and assess how this activity is addressing your professional development needs, priorities and plans.

Personal and Professional Development Activity	How is this activity addressing PD needs, priorities and plans?
1. Certificate IV in Bookkeeping and Accounting
2. Course
3. Mentoring

Student Pre-Submission Checklist
Please check that you have completed the following before you upload your assessment:
? Sign and date the Declaration at the beginning of the assessment
? All activities have been completed

Please check that you have the correct number of documents ready to upload to the LMS:
1. This completed assessment workbook
2. Role play video from Activity 4.1
3. Role play video from Activity 4.2

Video Role Play General Instructions:
Students must conduct the role play with one other person There is no requirement for the other person to be visible in the video, so if the other person would prefer not to be visible, thats OK The student must be visible throughout the video and all persons must be audible throughout the recording Using a camera phone is often a quick and easy way to record the video.
Role Play Setting: When deciding on where to conduct the role play we suggest: Find a quiet, private space where you can effectively record the video. This could be a spare room at home, an office at your workplace, or even a study room at your local library Be appropriately dressed.
During the Role Play: Use appropriate body language and gestures, including eye contact Speak professionally, and at an appropriate pace (between 120 wpm and 150 wpm) Use your natural conversational skills, do not simply read from your notes/script Use plain English Listen without interrupting Respond appropriately to what is said.

	Tip: A video role play is required to demonstrate your ability to communicate verbally and interact with others in a simulated workplace environment. You need to use your natural conversational skills during the role play: you may refer to your notes and resources but if you simply read the entire interaction, you may be asked to redo your role play in order to meet the requirements of this unit.

Want to practice your speaking speed? There are several free metronome apps available for Apple and Android which can help keep time as you practice your presentation. Here are 2 smartphone apps that can help: Metronome Beats: Metronome Beats has easy-to-use controls for increasing and decreasing the tempo. The visual beat indicators help you to keep track and it is very easy to mute the metronome while visually monitoring your tempo. Pro Metronome: Pro Metronome is a fantastic app for public speakers who are working on their pacing. It offers a variety of ways to keep your tempo: screen colour changes, vibrations, or sounds.

Appendix A: Activity 4.1 Role Play Script Perf. Mgmt. - Kelly
Scenario As the Team Leader of the Specialist Advice Team, you are required to conduct a six-monthly performance management meeting with Kelly to discuss and give feedback on: Goals, plan and activities Development opportunities Health and wellbeing.
This video role play has the following roles: You/Student: Team Leader of the Specialist Advice Team Kelly Robinson: Member of the Specialist Advice Team, qualified Accountant specialising in taxation
Manage personal and professional development of another individual Open the meeting and explain the purpose of the meeting using appropriate language and non-verbal features Demonstrate interpersonal skills to establish and build positive working relationships with your team member Review the goals your team member created and discuss any changes required Discuss development opportunities to support the team member reach their goals Facilitate access to the suggested development opportunities Discuss the suitability of health and wellbeing techniques identified for implementation Seek feedback on your own performance from the team member.
Instructions: If you only have one partner, they play/read all the roles except yours. The parts are indicated with names in brackets, like this: [YOU] [FELIX] When something is written in bold, its just a guide not a line you have to read word-for-word.
Theres often no script for what you say just guidelines. Thats part of the challenge! Dont read these lines out. Instead, answer in a way that fulfils the guidelines. The parts are indicated with names in brackets, like this: [YOU] [FELIX] When something is written in bold, its just a guide not a line you have to read word-for-word. E.G. [STUDENT]: Name and describe some fruit. Say something good and something bad about the fruit. you might say Apples. Theyre red, juicy, and crunchy. Theyre high in fibre, but you cant eat the core. Normal speech is written as follows - read these parts out: E.G. [MARY]: Lets get this meeting started. Instructions for actions or body language are written in italics as follows - dont read these parts out: E.G. [FRED]: Look angry and raise your hand.

Appendix A: Activity 4.1 Role Play Script Perf. Mgmt. - Kelly