BSBPMG534 Manage Project Human Resources Case Study

Tasks

Instructions

• This assessment requires you to complete several written tasks. These will be based on a case study. This case study is based on an operational project within a simulated business - Tsunami Group Pty Ltd.
• You have been provided with a Project Brief for this case study. Additionally, you have been provided with access to Tsunami’s website (intranet). This site contains additional information you will need to complete assessment tasks.
• Acknowledge any information you have used (websites, books etc.) by referencing the original source.
• You will be asked to develop project management documents to demonstrate your competency. The documents you develop should be included in the assessment documentation you submit.
• Before you submit your work please ensure you have clearly named and labelled your documents so that your assessor knows what submissions relate to which questions and tasks. Refer to the Progress Checklist in this assessment kit for how to name your documents.

Project Management templates

In developing project management documents, you can use the PM templates available in myAIM or you can use PM templates from your own workplace.

Important note:

Please be aware that any workplace templates you use as part of your assessment will be treated as commercial-in-confidence.

Your project

To complete the assessment, you will use the supplied case study project (based on the Tsunami Group simulated business) as the basis for your responses. You will need to read the case study before you commence the Assessment Tasks.

Complete the following tasks in relation to this project. Record your answers in this document.

Task 1 Project Human Resources Management

2.1.1 Develop and submit:

• A document showing the skill requirements for the project team in relation to the task requirements in the WBS.
  Skill requirements
  Project manager:
  • Leadership and management skills
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Critical and strategic thinking
  
  Gail Tetsu:
  • Skills to manage IT systems
  • Problem-solving skills
  • Programming and deployment skills
  
  Neerja Singh
  • Excellent communication and people skills
  • Good sales and negotiation skills
  • Ability to work under pressure and with different types of the people
  • Administrative skills
  
  Xian Lim:
  • Knowledge of contract procedures and principle
  • Attention to details and organizational skills
  • Administrative skills
  • Written and communication skills
  
  Kathy Anderson:
  • Multi-tasking and decision-making
  • Leadership and motivation skills
  • Organizational skills to manage the retail outlet
• A stakeholder matrix and stakeholder engagement plan.

2.1.2 Describe the process you would undertake to develop and implement human resource requirements making sure to address the following in your response:

1. Describe at least two (2) human resource management methods you would apply to support employee engagement and performance. Briefly explain why these are appropriate for this project (25-50 words each)
   Performance review: techniques such as feedback and reviews can be used to monitor the performance and engage the employees for improved outcomes.
   Training: training on weaknesses can engage the employees for skills development. It is appropriate to develop new skills and enable knowledge sharing.
2. Describe how you would negotiate and communicate project role descriptions. (15-25 words)
   Communication is foremost requirement. Further, skill and capability assessment can improve the role negotiation process.
3. Prepare a brief project role description document for one of the project team members
   Job brief
   The project requires a project manager for permanent basis.
   Role
   • Develop detailed project management plan
   • Ensure resource availability
   • Deliver the project outcomes within the cost and time.
   
   Responsibility
   • Ensure that project is deliverable within scope, budget and time.
   • Coordinate with vendors and internal resources for flawless execution
   • Develop project charter and engage stakeholders.
   • Ensure resource availability and allocation
   • Measure project performance and report project outcomes to sponsor
   • Perform risk management
   • Establish and maintain relationship with team and third-parties
   • Maintain comprehensive project documents.
   
   Requirements and skills
   • PMP / PRINCE II certification is a plus
   • Client facing and communication skills
   • Verbal and written communication
   • Solid organizational skills such as attention to details and multitasking
   • Good educational background
4. Describe the development and training activities you would implement and why these were appropriate for this project? (25-50 words)
   There will be use of on-desk training and it will include all employees working on design and manufacturing tasks. It will help them to improve their understanding with requirement and build skills.

2.1.3 Describe how project activities conducted by project team members could be measured, recorded, and reported on to make sure they complied with the agreed performance requirements. (25-50 words)
There will be weekly progress reporting and final report will be compiled and submitted to project manager for further review. Weekly meetings are also useful.

Summary of what to submit for Task 1 Project human resource management

1. Document showing the human resource requirements for the project. Task 2.1.1 a
2. Document showing the skill requirements for the project Task 2.1.1b
3. A stakeholder matrix and stakeholder engagement plan Task 2.1.1 c
4. Written responses to Tasks 2.1.2 a), 2.1.2 b) and 2.1.2 d)
5. Team member role description Task 2.1.2 c)

Written response to Task 2.1.3

Task 2 Project Information and Communication Management

2.2.1 Develop and submit a communication management plan for the project.

Document Control

2.2.2 Describe the process you would undertake to identify and agree on documentation requirements and communication processes. (25-50 words)

There will be a meeting with key stakeholders to understand their requirements and the communication process will be formulated. It will be applied after approval from project manager and sponsor.

2.2.3 Develop a simple project information management system for the project. Provide a description of the system and its features in relation to naming, versioning, storage, searching, retrieval and archiving of relevant information. (25-50 words)

The system will store and manage the project progress and other data. It will be accessible to all team members and senior executives to fetch and store information as per their role. It will be Excel-based.

2.2.4 Explain why this system was chosen and why it is appropriate for the project (15-25 words)

Excel-based system is preferred as it is in skill-set of all resources and it is easy to use.

2.2.5 Describe how you would ensure communication processes remained valid, accurate and at the required quality. (15-25 words)

It will be monitored regularly for behaviour of the team members toward the process.

Summary of what to submit for Task 2 Project information and communication management

1. A communication management plan for the project Task 2.2.1
2. Written response to Tasks 2.2.2
3. Document describing project information management system Task 2.2.3
4. Written response to Task 2.4.4 and 2.2.5

Task 3 Implement and Monitor Project Stakeholder Management

Propose and describe two (2) hypothetical instances where you became aware of an issue related to managing stakeholders for your project. One (1) of these issues must be related to a human resource conflict.

For each issue, address the following questions:

2.3.1 How could you have identified this issue on the case study project and how would you communicate this issue? (25-50 words)

The issue of ‘prevention of collaboration’ is reported by particular resource. I will use general notice to all team members to report the issue.

2.3.2 What are the potential impacts of this issue on the project in terms of human resource management, stakeholder engagement and project communication and information management? (25-50 words)

It will reduce productivity and interest of particular resources. It will reduce their engagement in work and impacts effectiveness of communication and information management.

2.3.3 How would you address this issue? Describe any changes that would need to be made to the project and a rationale for the course of action (or lack of) that you would take. (25-50words)

I will encourage individual for collaboration and coordination. I will develop teams and allocate governing responsibilities.

2.3.4 Write an email to the project sponsor outlining the issues, its potential impacts, and your proposed course of action. If the action would result in a change to the project, prepare a project change request document for approval.

To: sponsor
Subject: Regarding prevention of collaboration
Dear sir,
As reported by a team member, the project is facing prevention of collaboration in planning and designing phase. It can impact the quality of decisions and outcomes. I think, encourage to the resources for teamwork and collaboration will be solution at first but later, we can monitor the behaviour and attitude of individual for teamwork. However, it does not cause any changes in project tasks. Awaiting your responses in this regard.
Thank you.

2.3.5 Update the project stakeholder management plan to help prevent a recurrence of the issue

The project stakeholder management plan will include two additional meetings: one will be used to encourage the resources for collaboration and second meeting will measure the individual’s behaviour for teamwork.

2.3.6 Develop/document a knowledge management system for the project to capture team progress, insights and experiences. (25-50 words)

Team leader will use benchmarking and other techniques to measure progress. Previous experience for similar projects will be used to retrieve and manage knowledge for various tasks.

2.3.7 Describe how you would seek feedback on the effectiveness of stakeholder engagement and how you would document improvements identified. (25-50 words)

360-degree feedback can be used to measure effectiveness of stakeholder engagement. It can be documented as a summarized information for the event and can be used for further improvement.

Summary of what to submit for Task 3 Implement and monitor project stakeholder management

1. Written outline of the 2 hypothetical issues identified
2. Written responses to Tasks 2.3.1 - 2.3.3
3. Email Task 2.3.4
4. Change request 2.3.4
5. Updated project stakeholder engagement plan Task 3.1.5
6. Written responses to Tasks 2.3.6 and 2.3.7

Task 4 Stakeholder Meeting

Purpose of assessment

For this assessment you will deliver a presentation and facilitate a meeting on its content. You will be assessed on your interaction and communication skills as well as your contributions to each of the meeting agenda items.

You will give your presentation at an AIM assessment workshop; this will be held online via webinar.

While participating in this assessment workshop you will also be required to act as a stakeholder for the other project managers that will be participating while they give their presentations. You will be assessed on your ability to provide feedback, ask relevant questions, and use appropriate communication.

Please note, your presentation will be recorded for assessment purposes.

Your assessor will be looking to see that you demonstrate:

• clear communication
• active listening and questioning to clarify understanding
• collaboration and co-operation with others to achieve a shared goal

This means that you will need to discuss each agenda item with those present, not just provide your opinion.

2.4.1 Create and deliver a 5-10-minute presentation to deliver to the group. Your presentation must cover the following:

• Essential information about the project related to managing HR, stakeholder engagement and information and communication system you implemented.
• Key considerations you feel are important for your stakeholders to be aware of, including how these aspects will be monitored and tracked.
• Share your documents showing HR requirements, WBS, skills analysis, stakeholder matrix and communication management plan.
• Provide a summary of how decisions would be made and agreed to.

2.4.2 Following the presentation, you will be required to facilitate a discussion to elicit feedback.

2.4.3 Submit the presentation that you prepared.

Submit the following for Task 4 Stakeholder meeting

1. Presentation addressing Task 4.1.

Task 5 Project Finalization - Managing Project HR, Communications and Stakeholders

So far you have planned and implemented the project human resources, stakeholder engagement and communications & information management plans for your project. Now that you have come to the end of the project, reflect on these aspects in relation to the project outcomes and respond to the following questions.

2.5.1 What lessons learned from previous projects did you take into consideration for this project? (25-50 words)

In previous projects, I learned that stakeholder satisfaction is important for project success. I will consider stakeholder engagement on priority.

2.5.2 Having completed the previous assessment tasks, made changes as requested, and having presented your project to a group and received feedback.

• What lessons have you learned to-date from this project in relation to human resources management, stakeholder engagement and communication and information management? (15-25 words)
  Role delegation and resource conflict resolutions are important to keep the project managed. Stakeholders’ can be engaged and informed for related changes in the project.
• What did you do well? (15-25 words)
  I did well to identify the resource management related issues.
• What would you do differently next time? (15-25 words)
  Next time, I will make sure that communication plan is comprehensive and addressing the requirements of the stakeholders.

2.5.3 What finalization activities would you need to conduct when the project concludes in relation to human resources, stakeholders and communication and information management? Explain why these activities are important for this project. (25-50 words)

I will conduct comprehensive human resource management plan and ensure that all the related information is maintained in information system. It is important to avail the required information for further execution.

Summary of what to submit for Task 5 Managing Project HR, Communications and Stakeholders

1. Written responses to Tasks 5.1 – 5.3

Are you struggling to keep up with the demands of your academic journey? Don't worry, we've got your back! Exam Question Bank is your trusted partner in achieving academic excellence for all kind of technical and non-technical subjects.

Our comprehensive range of academic services is designed to cater to students at every level. Whether you're a high school student, a college undergraduate, or pursuing advanced studies, we have the expertise and resources to support you.

To connect with expert and ask your query click here Exam Question Bank