Business Logistics MMM267 Assignment

Explain and give example on EVERY shit asked

Chapter 1: What operation managers do?

1. Forecasting
2. Capacity Management
3. Quality Management

Explain the differences between goods and service.
The history of operation managers focus on (1960s-2020s)
Focus on cost

Chapter 3: Gaining Competitive Advantage

Definition of Competitive Advantage

Evaluating goods and service

• Search attributes
• Experience attributes
• Credence attributes

Competitive priorities (how organisation seek to gain competitive advantage) Types

• Cost
• Quality
• Time
• Flexibility
• Innovation

How organisation use cost to help firms gain a competitive advantage Low prices can be achieved by:

How High productivity can keep your cost low?

High-capacity utilization
Achieving economies of scale
Efficient design and operation of the supply chain
Improvement in quality

How business can use quality to complete.

Chapter 7: Process Choice Decisions

What are the 3 types of goods and services: custom, option-orientated, and Standard.

What are the 4 principle types of process used in goods and services: Project, Job shop process, flow shop process, and continuous flow process.

What is a product life cycle?

A product life cycle is the length of time from a product first being introduced to consumers until it is removed from the market. A product's life cycle is usually broken down into four stages: introduction, growth, maturity, and decline.(4 stage)

1. introduction
2. Growth
3. Maturity
4. Decline

(What happened to a product at each stage?)

Introduction stage –
Growth –
Maturity –
Decline –

(Which process is used in each stage product life cycle)

1. Projects process is used in the Introduction stage because,
2. Job shop flow process is used in the Growth stage because,
3. Flow shop process is used in the Maturity stage because,
4. Continuous flow process is used in the Decline stage because,

How these type of processes influence the 3 type of good and service (slide 31)

1. Job shop = custom or make to order
2. Flow shop = option orientated or assemble to order
3. Continuous flow = standard or make to stock

Chapter 9: Forecasting

What is forecasting and the important of forecasting

Forecasting is the process of projecting the values of one or more variables into the future. Forecasting is important because… Good forecasts are needed in all organizations to drive analyses and decisions related to operations.
Poor forecasting can result in poor inventory and staffing decisions, resulting in part shortages, inadequate customer service, and many customer complaints (evaluate further)

Type of forecasting

1. Quantitative
2. Qualitative

How to forecast

• Statistical methods
• A time series

Judgemental forecasting

Chapter 10: capacity

Long-term & short-term capacity strategies

Long-term 5 strategies:

• Complementary goods and services
• One large capacity increase
• Small capacity increases that match demand
• Small capacity increases that lead demand
• Small capacity increases that lag demand

Short-term capacity management
Managing capacity by shifting demands

1. Vary the price of goods or services
2. Provide customers with information
3. Advertising and promotion
4. Add peripheral goods and/or services
5. Provide reservations

Reservation:

Promise to provide a good or service at some future time and place Managing capacity by adjusting short-term capacity

1. Add or share equipment
2. Sell unused capacity
3. Change labor capacity and schedules
4. Change labor skill mix
5. Shift work to slack periods

Chapter 16: Quality

1. Understanding quality – what does quality means?
2. Gap model – the 5 gaps of the model
3. Cost of quality – 4 major categories: Prevention, Apprasial cost, Internal failure cost, and external failure cost. (provide explanation and example)