centertop00 FORMTEXT DIPLOMA OF COMMUNITY SERVICES (CASE MANAGEMENT)

Work Placement Assessment Book

Third Edition, August 2017

This book is copyright protected under the Berne Convention.

Life Coaching Institute (Aust)

Head Office

47 Baxter St., Fortitude Valley, QLD 4006

This book is protected by copyright and may not be reproduced or copied either in part or in whole nor used for financial gain without the express approval in writing of the owner (Life Coaching Institute (Aust) Pty Ltd ATF Life Coaching Institute Trust ACN 099 379 352) of the copyright.

This Assessment Book Belongs To:

Student Name: FORMTEXT

Student Number: FORMTEXT

Candidate Declaration:

By signing below, I declare that:

I am the enrolled student

I have been advised of the assessment requirements and my rights and responsibilities as an assessment candidate, and I choose to be assessed at this time.

All of the responses within this Assessment Book are my own.

This Assessment Book contains no material written by another person except where due reference is made.

I am aware that a false declaration may lead to the withdrawal of a qualification or statement of attainment.

Signature: FORMTEXT Date: FORMTEXT

(Type your full name in the field above) Work Placement Assessment Instructions

Your work placement involves completing 100 hours of work related activities. While these activities will vary depending upon the organisation in which you do your placement, you are required to conduct case assessment, planning, and monitoring activities with at least three clients.

Specifically, you will be required to:

Collect and analyse client information. This will involve completing organisational intake procedures, interpreting test results and reports, directly observing and questioning at least one client (and their family where appropriate), and documenting information in line with organisational requirements.

Check for and respond appropriately to specific client issues. This will involve reviewing available client information for social, cultural, psychological and/or developmental issues, recognising and referring any potentially serious issues in line with organisational requirements, and applying knowledge of human development to check developmental status in order to identify the presence of any developmental issues.

Plan actions to address identified issues. This will involve planning actions that are appropriate for the needs and circumstances of clients in line with the specific approaches, philosophies and regimes of the organisation as well as the clients developmental level and ability. If there are developmental issues present you will be required to identify potential factors responsible for the significant variations from normal development and plan services accordingly.

Implement services. This will involve implementing, monitoring and reviewing case plans for at least three clients in line with all organisational standards, policies, and procedures as well as legal and ethical requirements.

Additionally, during the work placement, you will also be required to demonstrate an understanding of, and compliance with, all relevant organisational policies and procedures and legal and ethical requirements. Specifically, you will be required to:

Comply with all legal and ethical requirements of your role within the organisation. This will involve fully understanding and complying with all relevant organisational policies and procedures related to legal and ethical requirements (e.g., following procedures related to confidentiality, records management, informed consent, duty of care, mandatory reporting, and codes of practice). You will also be required to engage in a discussion with your workplace supervisor in which you demonstrate your understanding of these requirements by answering questions as well as developing appropriate hypothetical strategic responses that the organisation could make for at least three different situations in which legal or ethical requirements were breached.

Comply with WHS policies and procedures, conduct a workplace risk assessment, complete consultative activities, and coordinated workplace procedures for a simulated emergency situation. This will involve complying with all relevant WHS policies and procedures throughout the work placement (e.g., following procedures, using appropriate personal protective equipment, and reporting hazards according to organisational procedures). You will also be provided with an opportunity to conduct a workplace risk assessment, record the results according to organisational procedures, report the outcomes of the assessment to at least two other staff members, and conduct appropriate consultation activities if required. You will also be provided with an opportunity to coordinate workplace procedures for a simulated emergency situation.

Demonstrate respect for diversity. This will involve respecting diversity in relation to both clients and colleagues, utilising suitable communication strategies to facilitate effective communication and respect for diversity, and discussing the effectiveness of organisational diversity practices with your workplace supervisor.

Your workplace supervisor will work with you to facilitate your access to experiences that will allow you to fulfil these requirements.

You are required to complete a log book of placement hours and activities throughout your placement. This can be found at the end of this Work Placement Assessment Book. Please print it out and complete it progressively throughout your placement. Once your work placement is complete, you must have your workplace supervisor sign-off on your log book and then forward your completed log book to your Work Placement Coordinator.

Additionally, you will be required to document and reflect upon your experiences during your placement within this Work Placement Assessment Book. Some of these questions will require you to outline the work you completed with various clients. It is vital to protect the confidentiality of your clients, as such, you should remove any identifying client information from your descriptions.

It is recommended that you complete this Work Placement Assessment Book progressively throughout your placement. Each question relates to a specific workplace experience or task. You will find it easiest to complete this Assessment Book if you complete each question as soon as possible soon after you have engaged in the relevant activity/experience rather than waiting to the end of your placement. As such, you should take the time to read through this Work Placement Assessment Book before you begin your placement in order to familiarise yourself with the requirements of each question.

If, at any point, you are unsure of the requirements for a particular question, please contact the AIPC Work Placement Coordinator. Failure to submit a complete Work Placement Assessment Book will result in you receiving a not yet competent result and you will be required to resubmit or even re-do your work placement.

We hope that you enjoy your placement experience it is a valuable learning opportunity and one that will help you progress into the start of your new career!

Please provided a brief overview/summary of your placement organisation in your own words. Your overview/summary must include:

The name of the organisation and where it is located

The organisations mission/goals

What services they provide

The key approaches/frameworks the organisation uses

(Your response should be between 100-150 words)

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2. During your placement you were required to collect and analyse client information for at least one client by conducting an intake interview (or equivalent) within your placement organisation. Describe the process that you followed during the intake interview that you conducted. If you conducted multiple interviews then just select one and describe it. Be specific about:

How you gathered information from the client (e.g., did you use an intake form, a structured interview process, or some other information gathering technique?)

What sort of information you gathered (e.g., did you gather demographic information, psycho-social information, developmental information, etc.)

What sort of observations you made about the client (e.g., as part of the intake interview did you observe anything about the clients behaviour or appearance that you documented in their intake assessment?)

Who you gathered information from (e.g., did you only gather information from the client or did you gather information from the clients family, other members of their support network, or other professionals?)

What other sources of information you reviewed/consulted (e.g., did you review any test results or other reports/documents as part of the intake process?)

How did you document your assessment of the client (e.g., did you complete an intake form or some other type of documentation?)

Please note: while you should supply detailed information about the intake interview you conducted you should not include the clients name or any other identifying information. (Your response should be between 300-400 words)

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3.During your placement you were required to conduct case management assessment, planning, and monitoring activities with at least three clients. Select one client that you engaged in these case management processes with and use these experiences to respond to the following questions.

Please note: While you should supply detailed information about the processes you undertook, you should respect the clients confidentiality by removing the clients name or any other identifying information from your responses (e.g., you can refer to the client as Client A)

In the space below, outline what sources of information you used to analyse this clients needs. For example, you might have used an intake interview, you might have consulted with the clients family/support network, you might have observed the client, you might have consulted their existing case file, you might have reviewed reports from other professionals, you might have reviewed the results to standardised tests, or any combination of these processes. Be specific about what information / sources of information you used when assessing this clients needs. (Your response should be between 100-200 words)

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In the space below, outline what this clients needs were. For example, what specific needs did they have that your organisation could assist with? Did they have any other social, psychological, and/or developmental issues that needed to be addressed as part of the plan? Be specific about this clients needs. (Your response should be between 100-200 words)

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In the space below, describe how you developed this clients case management plan. Be specific about how you considered this clients full range of needs, their developmental status and abilities as well as your organisations approach, policies and protocols in developing an individualised plan for this client. For example, you should describe how you considered this clients needs, how they could be met according to your organisations policies and procedures, and how you addressed any other needs as part of their case plan. Be specific about your planning process and the considerations you kept in mind. (Your response should be between 200-300 words)

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Document the action/case plan that you developed for this client in the template below.

Note: Because clients come to case managers with varied needs, you may not require all of the space available in this template use only as many rows as are required to document the action/case plan you completed for this client.

Remember to respect client confidentiality and not include the clients name or any other identifying information.

ACTION/CASE MANAGEMENT PLAN: Client A Date: FORMTEXT

Client need/problem Agreed goal Actions Who is responsible?

(Client, Case Manager, Family Member etc) Review/Task Completion Date

e.g. 01/11/17

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In the space below, outline the actions that were taken to implement, monitor, and review this plan. Be specific about the actions taken, when they were taken, and how. For example, describe how this plan was implemented within your organisation. If this client needed to be referred to another service provider describe how this referral was made and how that service provision was to be monitored. Describe how and when this clients feedback about the plan and their progress was gathered. If feedback was gathered from the clients family/support network outline how and when this was gathered. Describe how this plan was reviewed and outline any changes made to this plan as a result of this review process. (Your response should be between 300-400 words)

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4. Select a second client that you conducted case management assessment, planning, and monitoring activities with and use these experiences to respond to the following questions. You must respond to these questions by writing specifically about your experiences with this second client. Your experiences with each client are unique, as such, you must not re-use your responses from above instead you must detail your specific experiences and actions with this second client.

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Document the action/case plan that you developed for this client in the template below.

Remember to respect client confidentiality and not include the clients name or any other identifying information.

ACTION/CASE MANAGEMENT PLAN: Client B Date: FORMTEXT

Client need/problem Agreed goal Actions Who is responsible?

(Client, Case Manager, Family Member etc) Review/Task Completion Date

e.g. 01/11/17

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5. Select a third client that you conducted case management assessment, planning, and monitoring activities with and use these experiences to respond to the following questions. You must respond to these questions by writing specifically about your experiences with this third client. Your experiences with each client are unique, as such, you must not re-use your responses from above instead you must detail your specific experiences and actions with this third client.

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Document the action/case plan that you developed for this client in the template below.

Remember to respect client confidentiality and not include the clients name or any other identifying information.

ACTION/CASE MANAGEMENT PLAN: Client C Date: FORMTEXT

Client need/problem Agreed goal Actions Who is responsible?

(Client, Case Manager, Family Member etc) Review/Task Completion Date

e.g. 01/11/17

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6. At any time throughout your placement did you identify the presence of a serious issues (e.g., situations of risk or significant social, cultural, cognitive, or developmental issues)? If so, detail the steps that you took. If not, detail what you would have been required to do under your organisations policies and procedures. Note: you should summarise the steps that you took/would have taken in your own words rather than including a copy of the procedure itself. (Your response should be no more than 200 words)

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7.Select one legal / ethical requirement of your role (e.g., confidentiality, records management, informed consent, duty of care, mandatory reporting, codes of practice, etc.). Briefly summarise the organisations policies and procedures in relation to this area and how you ensured your compliance with this requirement throughout your placement. Note: you should summarise the organisations policies and procedures and the steps that you took to comply with them in your own words rather than including a copy of the policy/procedure itself. (Your response should be no more than 300 words)

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8.During one of your supervision sessions, you were required to engage in a discussion with your workplace supervisor in which you demonstrated your understanding of the legal and ethical requirements of case management practice by answering hypothetical questions about three different legal/ethical breaches and what strategic responses the organisation could make in regard to these breaches.

Select the first hypothetical situation that you discussed and, in the space below, briefly summarise the situation and outline one appropriate strategic response that the organisation could make to manage it. (Your response should be between 100 200 words)

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Select the second hypothetical situation that you discussed and, in the space below, briefly summarise the situation and outline one appropriate strategic response that the organisation could make to manage it. (Your response should be between 100 200 words)

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Select the third hypothetical situation that you discussed and, in the space below, briefly summarise the situation and outline one appropriate strategic response that the organisation could make to manage it. (Your response should be between 100 200 words)

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9.During your work placement, you were required to complete a WHS workplace risk assessment.

Briefly outline what type of WHS workplace risk assessment you conducted. (Your response should be between 50 100 words)

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Detail how you recorded the results of your workplace risk assessment (e.g., what type of form did you fill in and how did the assessment need to be recorded?) (Your response should be between 50 100 words)

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Outline how you completed consultative activities after the risk assessment (e.g., how you discussed the outcomes of the risk assessment with other staff members or what additional steps you would have taken to complete consultative activities if issues were observed). (Your response should be between 150 200 words)

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10. During your placement, you were required to coordinate workplace procedures for a simulated emergency situation (e.g., fire evacuation, medical emergency, bomb threat, etc.). In the space below, briefly outline the situation that you simulated and the procedure that you followed to coordinate the workplace procedures. Note: you are required to summarise the procedure that you followed in your own words, not include a copy of the procedure itself. (Your response should be between 200 250 words)

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11.During your placement, you were required to engage in a discussion with your workplace supervisor about some potential ways in which the organisations diversity policies could be improved. In the space below, briefly outline the suggestion(s) that you made during this discussion. (Your response should be between 100 150 words)

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12. Think about your own personal values and attitudes in relation to the work you were doing. Think about a time at any point throughout your placement when you felt something challenged your beliefs, values, or attitudes. For example, you might have worked with a client with different values to yourself or a client who engaged in activities that you find personally confronting. Alternatively, you may have worked with a client or co-worker who smoked even though you believe smoking is wrong and unhealthy. Select any values challenge you faced (large or small) and outline:

How you resolved this challenge to ensure that your personal values did not impact upon your work.

What you learned through this process.

(Your response should be between 150 200 words)

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13. Reflect upon your entire placement experience. In the space below, outline:

What you found most enjoyable/satisfying about the experience

What you found most difficult/challenging about the experience

What you learned about yourself

How this experience will influence your career in youth work.

(Your response should be between 200 250 words)

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Work Placement Logbook

You are required to complete a logbook detailing all of the activities you undertook on your 100 hours of work placement. On the following pages you will find a logbook that needs to be completed. Please print it out and complete it progressively throughout your placement.

You should record all activities undertaken in the workplace during an assigned work placement shift. These activities might include (but are not limited to) induction, reading policies and procedures, shadowing workers, working with clients, identifying clients needs, supporting clients, engaging in case management activities, referring clients to other services, engaging in WHS-related processes, and formal supervision with your supervisor.

For each shift, your supervisor for those shift activities should sign your logbook to confirm that you completed those hours and activities. At the conclusion of your work placement your assigned workplace supervisor is required to sign at the bottom to confirm that this logbook is an accurate reflection of your placement activities. You must then forward this completed logbook to AIPC.

You are only approved to complete a maximum of 8 hours placement per shift, which includes a 30-minute lunchbreak (Note: the lunch break will not count towards placement hours, however must be documented to ensure you have taken sufficient breaks). If you are asked to complete more than 8 hours per shift or shift outside of normal hours (evening, weekend and/or sleepover shifts) you are required to contact your work placement coordinator to obtain approval, as you will not be covered by the Colleges insurance.

Note: You are not to include travel time to and from work (to/from your place of residence) however, if you are driving with your supervisor or other staff member for work purposed (i.e., on a home visit or assisting clients off site), then these hours can be included.

Logbooks which fail to detail all activities undertaken and hours taken on the task may result in you having to complete additional hours of placement and you may receive a not yet competent assessment for your work placement unit.

LOGBOOK OF WORK PLACEMENT HOURS

Date &

start & finish time Tasks

(Detail every activity completed, including your lunch break. This assists you with additional evidence for your placement assessment). Hours

(Max 8 hours per shift with 30 min lunch break) Supervisor of the Activity Signature

Example: 31/10/2017

9am-4pm Induction: - Site Orientation

Read Policies and Procedures

Lunch

Introduction to staff and clients

Read Clients Files 2.0 hours

1.0 hour

0.5 hours

1.5 hours

2.0 hours 161882433900

(signature of shift supervisor)

Total Hours: Supervisor Name:

Signature .. Date: ..

LOGBOOK OF WORK PLACEMENT HOURS (Cont.)

Date &

start & finish time Tasks

(Detail every activity completed, including your lunch break. This assists you with additional evidence for your placement assessment). Hours

(Max 8 hours per shift with 30 min lunch break) Supervisor of the Activity Signature

Example: 31/10/2017

9am-4pm Induction: - Site Orientation

Read Policies and Procedures

Lunch

Introduction to staff and clients

Read Clients Files 2.0 hours

1.0 hour

0.5 hours

1.5 hours

2.0 hours 161882433900

(signature of shift supervisor)

Total Hours: Supervisor Name:

Signature .. Date: ..

LOGBOOK OF WORK PLACEMENT HOURS (Cont.)

Date &

start & finish time Tasks

(Detail every activity completed, including your lunch break. This assists you with additional evidence for your placement assessment). Hours

(Max 8 hours per shift with 30 min lunch break) Supervisor of the Activity Signature

Example: 31/10/2017

9am-4pm Induction: - Site Orientation

Read Policies and Procedures

Lunch

Introduction to staff and clients

Read Clients Files 2.0 hours

1.0 hour

0.5 hours

1.5 hours

2.0 hours 161882433900

(signature of shift supervisor)

Total Hours: Supervisor Name:

Signature .. Date: .

LOGBOOK OF WORK PLACEMENT HOURS (Cont.)

Date &

start & finish time Tasks

(Detail every activity completed, including your lunch break. This assists you with additional evidence for your placement assessment). Hours

(Max 8 hours per shift with 30 min lunch break) Supervisor of the Activity Signature

Example: 31/10/2017

9am-4pm Induction: - Site Orientation

Read Policies and Procedures

Lunch

Introduction to staff and clients

Read Clients Files 2.0 hours

1.0 hour

0.5 hours

1.5 hours

2.0 hours 161882433900

(signature of shift supervisor)

Total Hours: Supervisor Name:

Signature .. Date: .

Assessor's Comments To be completed by the Australian Institute of Professional Counsellors to provide constructive feedback on the assessment of this Assessment Book. Competent / Not Yet Competent Signature of Assessor: Date: FIRST RESUBMISSION

The following Entry Box is for students to complete any activities that require resubmission

Important Note: In order to assist the marker in reassessing your work, please make clear headings throughout your work, identify the Section Number, Question Number and Page Number for each question you have to re-submit.

Complete resubmission activities here

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Assessor's Comments First Resubmission To be completed by the Australian Institute of Professional Counsellors to provide constructive feedback on the first resubmission of this Assessment Book. Competent / Not Yet Competent Signature of Assessor: Date: SECOND RESUBMISSION

The following Entry Box is for students to complete any activities that require resubmission

Complete second resubmission activities here

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Assessor's Comments Second Resubmission To be completed by the Australian Institute of Professional Counsellors to provide constructive feedback on the resubmission of this Assessment Book. Competent / Not Yet Competent Signature of Assessor: Date:

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