Change Management Plan
Change Management Plan
Table of Contents
TOC o "1-3" h z u 1.Overview about the Change PAGEREF _Toc41566789 h 21.1.Reason for change PAGEREF _Toc41566790 h 21.2.Type of the change PAGEREF _Toc41566791 h 21.3.Scope of the change PAGEREF _Toc41566792 h 21.4.Role and Responsibilities of Change Management team PAGEREF _Toc41566793 h 22.Change Analysis PAGEREF _Toc41566794 h 22.1.Process Change PAGEREF _Toc41566795 h 22.2.People Change PAGEREF _Toc41566796 h 22.3.Stakeholder Analysis PAGEREF _Toc41566797 h 22.4.Resistance Analysis PAGEREF _Toc41566798 h 32.5.Risk and Impact Analysis PAGEREF _Toc41566799 h 32.6.Organizational Change Readiness PAGEREF _Toc41566800 h 43.Action Plan PAGEREF _Toc41566801 h 43.1.Change Implementation Plan PAGEREF _Toc41566802 h 43.2.Communication Plan PAGEREF _Toc41566803 h 43.3.Business System Plan PAGEREF _Toc41566804 h 43.4.Training Plan PAGEREF _Toc41566805 h 43.5.Change Evaluation PAGEREF _Toc41566806 h 53.5.1.Criteria for Evaluation PAGEREF _Toc41566807 h 53.5.2.Evaluating the Change PAGEREF _Toc41566808 h 54.Post Implementation Plan/ Change Closure PAGEREF _Toc41566809 h 5
Overview about the ChangeReason for change
Why is the change needed?
Type of the change
Is the change an Emergency/ Standard/ Normal (in ITIL)?
Is the change a Strategic Change/ Structural Change/ Process-oriented Change/ People-oriented Change?
Why?
Scope of the changeList the boundaries of the change
Who will be affected?
What assets that are included?
Is the change the same in all departments?
Role and Responsibilities of Change Management team
Identify the roles, responsibilities, and contacts for the key change team members.
Suggest: Present by a table
Change AnalysisProcess ChangeWhat is the change about? (e.g. are new process /application introduced or modified?)
What are the major changes broken down to individual components?
What will be done differently following the changes?
People ChangeWhat roles in the company may be affected? any new roles created?
Do any new relationships need to be created? e.g. Do you need any third-party organization for the maintaining the new software or new process?)
What training may be required by staff?
Are new behaviours required from people?
Stakeholder AnalysisList who is involved and roles affected. What level on interest they have by completing the table based on the case study and any reasonable assumption?
Level of Participation Who Description of Stakeholder
Driving List the name of the generic role
of Individuals or
Groups Stakeholders at this level are directly impacted by the change and have some responsibility for the change process. Additionally, there is an expectation that their role requires them to lead the implementation of the change either at a site or a strategic level. This usually can include the sponsors group.
Advocate Stakeholders at this level are directly impacted by the change and have some responsibility for the change process. Their role involves facilitation of the change process through support, encouragement and ability to influence others.
Active Participation Stakeholders at this level are directly impacted by the change and will be required to change some aspect of what they do in their role and/or how they do it.
Willingness Stakeholders at this level are not directly impacted by the change however they may be asked to provide some assistance in the change process.
Understanding Stakeholders at this level are not directly impacted by the change however it is preferable that they have a basic understanding or awareness of the change so that they feel informed.
Resistance AnalysisWho/ which group may resist the change?
Why will they resist the change?
Develop solutions
Based on the Case Study/ Scenario and make any reasonable assumption to do this analysis.
State the organization metaphor and culture of the organisation and how this will affect the resistance to change
Are there any other methods you would like to use to explore the issue? (e.g. survey, questionnaires) if yes, design and explain the method.
Risk and Impact AnalysisWhat risks are involved to the change?
How likely are the risks to occur?
How large are the consequences if they occur?
How can they be mitigated?
Analyse based on the case study/ scenario and make assumption if needed.
Using references as support tools and the suggested method to present the analysis.
Organizational Change ReadinessWhat conditions does the organization need to have to implement the change?
Which conditions has the organization already met? (use force field)
Action PlanChange Implementation PlanUse agile/scrum approach to carry out the action plan including activities, who is responsible and the timeframe when they should be completed
Dealing with Resistance to Change Approach (the implementation plan of the solution suggested in 2.4)
Minimize risks and negative impacts plan (the implementation plan of the solution suggested in 2.5)
Support for deployment team plan
Communication PlanDevelop a plan for what communications will be delivered and when they will be addressing for each the key points. There should be more than one communication item.
Date When communication item to be delivered
Audience Who is target Audience
Reason for communication Reason for the message
Risk What will happen if you do / do not make the communication
Communication Channel/ activity How will it be delivered, in person, email memo training session?
Key message The essential message to be delivered
Additional info Are there any restrictions on message?
How will it help
Business System Plan
Identify the hardware, software and network needed to implement the change.
Analyses the case study/ scenario and make any assumption if needed
Training PlanProvide detail how training identified in step 2.2 People change will be delivered
Identify the current level of skills and knowledge and behaviours of the group?
What prerequisite knowledge do these groups need?
What are the training strategies?
Preparation for training material, facility
Who will do the training?
What time commitment will this involve?
Change EvaluationCriteria for EvaluationIdentify criteria to measure if the change has been successful (can base on KPIs)
Evaluating the ChangeHow will the identified criteria be checked/ measured? Surveys, user feedback, compliance audits?
Post Implementation Plan/ Change ClosureList and explain any post implementation activities/ documents/ reports required
References:
Queensland Government Chief Information Office, Change Management Plan Workbook and Template
