CHCLEG003 Managing Legal and Ethical Compliance in Community Services Workbook Activities

Student Name

Student Number

Unit Code/s & Name/s CHCLEG003 Maintain legal and ethical compliance

Cluster Name If applicable N/A

Assessment Type Assignment Project Case Study Portfolio Third Party Report (Workplace) Third Party Report (Peer) Other

Assessment Name Workbook Activities Assessment Task No. 1 of 3

Assessment Due Date

Date Submitted / /

Assessor Feedback:

Attempt 1 Satisfactory Unsatisfactory Date / /

Assessor Name Assessor Signature Student provided with feedback and reassessment arrangements (check box when completed) Date scheduled for reassessment / /

Attempt 2 Satisfactory Unsatisfactory Date / /

Assessor Name Assessor Signature Note to Assessor: Please record below any reasonable adjustment that has occurred during this assessment e.g. written assessment given orally.

Assessment Criteria / Benchmarks

The evidence submitted demonstrates that the student has satisfactorily: Attempt 1 Attempt 2

Date

__/__/__ Date

__/__/__

Y N Y N

Identified sources of information regarding compliance Identified risks, penalties and consequences of non-compliance. Assessed the need for legal advice Worked within an ethical framework Determined ethical responsibilities to employees, clients and the broader community Modelled ethical frameworks in the work practice Articulated and document policies and procedures to support legal and ethical practice, using plain English Outlined how documents are stored and protects the information of clients Identified role and responsibility of staff who monitor compliance Outlined process for distributing information regarding policy and procedures to staff and clients Identified strategies to maintain accreditation or certification Provided details of how organisations respond to breeches of legal and ethical practice Identified strategies for maintaining currency of legal and ethical consideration of the workplace

Student Name Student Number Unit Code/s & Name/s CHCLEG003 Maintain legal and ethical compliance

Cluster Name If applicable N/A

Assessment Type Case Study Assignment Project Other (specify)

Assessment Name Workbook Activities Assessment Task No. 1 of 3

Assessment Due Date Date Submitted / /

Assessor Name Student Declaration: I declare that this assessment is my own work. Any ideas and comments made by other people have been acknowledged as references. I understand that if this statement is found to be false, it will be regarded as misconduct and will be subject to disciplinary action as outlined in the TAFE Queensland Student Rules. I understand that by emailing or submitting this assessment electronically, I agree to this Declaration in lieu of a written signature.

Student Signature Date / /

PRIVACY DISCLAIMER: TAFE Queensland is collecting your personal information for assessment purposes. The information will only be accessed by authorised employees of TAFE Queensland. Some of this information may be given to the Australian Skills Quality Authority (ASQA) or its successor and/or TAFE Queensland for audit and/or reporting purposes. Your information will not be given to any other person or agency unless you have given us written permission or we are required by law.

Instructions to Student General Instructions:

These tasks will test your understanding of the content that you have just read and how it applies to professional practice within the Human services.

Each task provides you with an estimate of the time it may take you to complete that particular task.

Please respond to these questions and when you have completed all the questions, please submit as requested by your teacher.

Information / Materials provided:

Assessment questions are provided below.

Assessment Criteria:

To achieve a satisfactory result, your assessor will be looking for your ability to demonstrate the following key skills/tasks/knowledge to an acceptable industry standard:

Identified sources of information regarding compliance.

Identified risks, penalties and consequences of non-compliance.

Assessed the need for legal advice.

Worked within an ethical framework.

Determined ethical responsibilities to employees, clients and the broader community.

Modelled ethical frameworks in the work practice.

Articulated and document policies and procedures to support legal and ethical practice, using plain English.

Outlined how documents are stored and protects the information of clients.

Identified role and responsibility of staff who monitor compliance.

Outlined process for distributing information regarding policy and procedures to staff and clients.

Identified strategies to maintain accreditation or certification

Provided details of how organisations respond to breeches of legal and ethical practice.

Identified strategies for maintaining currency of legal and ethical consideration of the workplace.

Number of Attempts:

You will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your teacher will provide feedback and discuss the relevant sections / questions with you and will arrange a due date for the submission of your 2nd attempt. If your 2nd submission is unsatisfactory (U), or you fail to submit a 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task.

For more information, refer to the Student Rules.

Submission details Insert your details on page 1 and sign the Student Declaration. Include this template with your submission.

Assessment to be submitted via

TAFE Queensland Learning Management System: Connect url: https://connect.tafeqld.edu.au/d2l/loginUsername; 9 digit student number

For Password: Reset password go to https://passwordreset.tafeqld.edu.au/default.aspxOnce you have completed all documents and saved them to your computer, you will need to upload them to the Dropbox for this task via your unit in Connect for marking. To do this, follow these instructions:

In the section below named 'Submissions', you have three options; Upload' button, Choose Existing or Record Audio. (Record Audio should only be used if agreed upon with your teacher.)

Browse for your file if using either of the first two methods.

Upload your file.

Repeat steps 1-3 to upload other files.

Enter any comments in the box provided, if necessary.

Click the 'Submit to Dropbox' button.

Instructions for the Assessor Benchmarked responses have been provided for each of these tasks. Students need to demonstrate that they have understood the concepts discussed in the Learners Guide.

Note to Student An overview of all Assessment Tasks relevant to this unit is located in the Unit Study Guide.

Workbook Activities

Activity 1A

Objective: To provide you with an opportunity to identify sources of information about compliance requirements and evaluate own area of work and determine scope of compliance requirements.

Identify five (5) sources of information about compliance requirements.

Identify as many areas of ethical and/or legal compliance that may be covered in the policies and procedures provided by an organisation. E.g. Code of Conduct, Anti-discrimination legislation. Refer to page 10 and 11 of Learner Guide.

Activity 1B

Objective: To provide you with an opportunity to access and interpret information relevant to area of work and identify risks, penalties and consequences of non-compliance.

What should you do if you are having difficulty interpreting legal or ethical information?

Identify four (4) potential consequences to a community services organisation, as a result of non-compliance.

Activity 1C

Objective: To provide you with an opportunity to assess and act on need for specialist legal advice.

Identify four (4) reasons for seeking specialist legal advice.

Research and identify who you could approach for specialist legal advice specific to a community services organisation? Please note; this is not about legal advice for individual client need/s or support.

Activity 2A

Objective: To provide you with an opportunity to identify the ethical framework that applies to the work context and incorporates scope of practice considerations as part of ethical practice.

Write a paragraph about the ethical framework that applies to an organisation. Describe both the international and national considerations.

Identify five (5) ethical responsibilities that would fall into your scope of practice when in the workplace.

Activity 2B

Objective: To provide you with an opportunity to evaluate responsibilities to workers, clients and the broader community.

Write three (3) separate paragraphs on an organisations responsibilities for each of the following:

to employees

to clients

to the broader community.

In your paragraphs (where applicable), you must include details on an organisations responsibility in relation to Work Health and Safety, Equal Opportunities and corporate social responsibilities.

Activity 2C

Objective: To provide you with an opportunity to model ethical behaviour in own work.

Describe five (5) ways you can model ethical behaviour in your own work practices.

Activity 3A

Objective: To provide you with an opportunity to clearly articulate and document policies and procedures to support legal and ethical practice in readily accessible formats.

Imagine that your manager has given you responsibility for writing a new organisational policy. What rules should you follow, to ensure that your policy is understood by all relevant employees?

How will you ensure that the policy can be easily accessed by all staff?

Activity 3B

Objective: To provide you with an opportunity to integrate documentation and record keeping requirements into policies and procedures.

You are required to perform research to answer this question. Locate information on the legal requirement for a business/organisation to keep workplace records, and for what length of time (For example: Employee Records)

Use the following table to outline four (4) record keeping requirements specific to a community services organisation.

Documents to be kept Suitable location for documents Staff responsible for record keeping When to store the records How long to keep the records

Activity 3C

Objective: To provide you with an opportunity to ensure systems protect client information.

What systems does an organisation need to have in place for the protection of an individuals information?

Activity 3D

Objective: To provide you with an opportunity to nominate the roles and responsibilities of different people in meeting requirements where multiple people are involved.

Which community service employees have responsibility for monitoring and maintaining compliance?

Provide details of five (5) duties these employees would fulfil.

Activity 3E

Objective: To provide you with an opportunity to distribute policies, procedures and legal information to colleagues and peers in a timely fashion.

What methods does an organisation use for the distribution of policies, procedures, and legal information?

Why is it important to communicate the above information in a reasonable time frame?

Activity 4A

Objective: To provide you with an opportunity to evaluate work practices for non-compliance on an ongoing basis and implement modifications.

Provide details of five (5) practices that an organisation uses to evaluate work compliance

Write one or two paragraphs on the important considerations for resolving issues of non-compliance.

Activity 4B

Objective: To provide you with an opportunity to maintain and update required accreditations or certifications.

Identify five (5) areas of accreditation or certification that apply to a community services organisation.

What steps can a community services organisation take to ensure that their accreditation and certification is maintained and updated?

Activity 4C

Objective: To provide you with an opportunity to refer issues or breaches of ethical or legal practice to relevant people.

Provide details of the reporting procedure that an organisation has in case of ethical or legal breaches.

Include information across ALL three areas outlined below in 2-3 paragraphs.

Describe the:

types of breaches that may occur. Provide 2-3 examples of the types of ethical and legal breaches that could occur in the workplace.

appropriate means of responding across any breach. Does not have to be specific to a type of breach

details of personnel who should be notified when a breach may occur in the workplace.

Activity 5A

Objective: To provide you with an opportunity to identify and use opportunities to maintain knowledge of current and emerging legal requirements and ethical issues.

Detail four (4) methods that could be used to identify any legal and/or ethical issues relevant to a community services organisation.

Activity 5B

Objective: To provide you with an opportunity to share updated knowledge and information with peers and colleagues.

Write a paragraph on the types of knowledge and information that should be shared with peers and colleagues.

Name five (5) ways of sharing the above information and knowledge.

Activity 5C

Objective: To provide you with an opportunity to pro-actively engage in process of review and improvement.

Outline the ways in which an organisation reviews and makes improvements to ensure ethical and legal compliance.

Include details of:

research that is undertaken

methods of evaluating success

development of strategies for continued compliance.