Comparison: Organizational Structures & Job Roles in Large vs. Small Hotels
LEARNING OUTCOMES COVERED
1. Compare and contrast hotel organisational structures including departmental functions,
interactions and job roles.
ASSESSMENT OVERVIEW AND INSTRUCTIONS
Part A. Organisational structures (700 - 800 words)
You will be given two organisational structures - one for a large/resort hotel (at least 150+ and
one for a small hotel or motel (less than 60 beds).
Compare and contrast the Food & Beverage and the Rooms Division departments under each
organizational structure covering the following aspects for each hotel:
- the divisions of responsibility;
- service levels and guest expectations;\
- staffing levels (approx. number of staff required and positions required);
- inter-departmental communications
- range of tasks, including room service and banquet facilities;
Part B. Job description (200 — 300 words)
You will be given two job descriptions; one for a front office employee and one for a Food & Beverage
Attendant. How does the Front office employee compare to an employee working as a Food &
Beverage attendant?
In a report/long answer format:
Make five (5) realistic comparisons.
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