Decelop workplace communication strategies

Decelop workplace communication strategies

Introduction to Assessment 1

Learner Instructions

Written questions and responses

Take your time and read all questions carefully

Answer each question in the space provided and to the required number or within the word count

Write each answer in your own words and use quotation marks and reference where you have used the work of others

Refer to your learner guide and any supplementary materials you have been provided including references and links to websites.

Learners should answer ALL questions in as much detail as required.

Question 1 A

Question

Organisations are affected by a range of political, economic, social, and technological (PEST) factors.

Explain each factor of PEST that can influence organisations. Provide two (2) examples for each of the PEST factors.

Question 1 B

Question

While doing a PEST analysis why would it be important for an organization to consider PEST factors? Provide two (2) reasons.

Question 2 A

Question

Organisations will benefit from understanding how their competitors react to similar communication situations.

In your own words, describe the meaning of competitor in business terms.

Question 2 B

Question

Explain the term competitor analysis and discuss the purpose for conducting a competitor analysis. Include an example in your response.

Question 2 C

Question

What are three (3) possible benefits of a competitor analysis?

Question 3 A

Question

Describe, in your own words, the term stakeholders, and the differences between internal and external stakeholders.

Question 3 B

Question

Explain why internal and external stakeholders are invested in an organization.

Question 4 A

Question

Briefly discuss what is a business plan. In your discussion also include what a business plan communicates.

Question 4 B

Question

Identify four (4) components of a business plan and discuss how these communicate different aspect of the plan.

Question 4 C

Question

Briefly describe discuss a strategic plan. In your discussion also include what a strategic plan communicates.

Question 4 D

Question

Identify five (5) components of a strategic plan and discuss how these communicate different aspect of the plan.

Question 5 A

Question

What is the purpose of a SWOT analysis?

Question 5 B

Question

What questions might you ask when performing a SWOT analysis of an organisation? Provide two (2) examples for each factor

Question 6 A

Question

The Australian Privacy Principles (APPs) are the cornerstone of the privacy protection framework in thePrivacy Act 1988which apply to any organisation or agency the Privacy Act covers.

Identify four (4) key aspects of privacy that are included under the Privacy Act 1988 and governed within the Australian Privacy Principles.

Question 6 B

Question

Describe three (3) possible legal and ethical issues related to communication and the distribution of information.

Question 7 A

Question

Discuss three (3) considerations that an organisation must make to ensure communication within stakeholders is not discriminatory. Provide an example of each consideration.

Question 7 B

Question

Describe two (2) of the following areas of discrimination and explain how to be inclusive instead of discriminatory.

Ableism

Ageism

Classism

Racism

Power-based interpersonal violence

Question 8 A

Question

Explain what mandatory reporting is.

Question 8 B

Question

Discuss with examples how communication is important for mandatory reporting.

Question 9 A

Question

What communication considerations must be made to ensure duty of care is maintained in the workplace?

Question 9 B

Question

How is communication affected by principles of informed consent? Consider treatment, referral, and advertising practices.

Question 10 A

Question

Discuss special communication needs that might be found within organisations and how organisation can meet these.

Question 10 B

Question

List five (5) barriers to communication that an organisation might face.

Question 10 C

Question

Explain differences between the sorts of communication barriers large organisations and small organisations might face

Question 10 D

Question

Each organisation has a structure that determines how much power and influence an employee has.

Describe the differences between upward and downward communication within an organisational hierarchy. In your response, discuss the purpose of each form of communication.

Question 10 E

Question

Discuss what are official communication channels. Within your discussion include discussing official communication channels, their uses, their benefits, and examples.

Question 10 F

Question

How can employees gain information about the organisations protocols and what is their purpose?

Question 11 A

Question

Discuss what is a communication plan and identify two types of communication plans that an organisation might have.

Question 11 B

Question

Discuss what a crisis communication plan is and what is it used for.

Question 11 C

Question

Discuss what must be considered by the crisis communication team when creating messages for the public.

Question 12 A

Question

What must be considered when budgeting communication strategies?

Question 12 B

Question

What resources could be considered when budgeting for a communication strategy?

Question 12 C

Question

What is return on investment, and how is it calculated?

Question 13 A

Question

Explain the process of mentoring and discuss how it differs from coaching.

Question 13 B

Question

Identify three (3) key principles of mentoring.

Question 13 C

Question

Identify three (3) key principles of coaching.

Question 13 D

Question

In your own words, discuss practices that can be applied to mentoring and coaching.

Question 14 A

Question

What is traditional media?

Question 14 B

Question

Discuss three (3) types of traditional media.

Question 15 A

Question

Explain digital media and discuss two (2) types of digital media.

Question 15 B

Question

Explain four (4) types of online marketing tools and methods.

Question 15 C

Question

Identify three (3) rules that a are part of general etiquette when using social media platforms.

Question 15 D

Question

What employee expectations might be set in a social media policy?

Question 16 A

Question

Describe feedback and its purpose in professional practice.

Question 16 B

Question

What are the differences between formal and informal feedback?

Question 16 C

Question

What practices are best for seeking feedback from an individual?

Question 16 D

Question

How should you respond to negative feedback?

ntroduction to Assessment 2

Learner Instructions

Scenario

You have recently joined a new company that supports a range of people within different areas of services. Your clientele is diverse. While you are a support worker you are also keen to take on additional role of in develop workplace communication material. The person in charge of communication team has asked you to present your understanding of communication strategies.

In order to do so you decide to do a write up aboutpresenting information to other staff regarding communication strategies, protocols and organisation standards.You also include a brief discussion on oral communication.

Question 1 A

Question

Task

To complete this assessment, you will need to write a report/response that discusses:

Importance of presenting information to employees

Explain what protocols of communication are

Public relations

Crisis strategies

Social media policy

Oral communication

Your response should be a minimum of 650 words