Demonstrate the skills and knowledge required to plan JKL Industry Simulated Business

Task 2

Assessment Instructions

This is an individual assessment. You are required to demonstrate the skills and knowledge required to plan the following processess.If you need help understanding any questions, ask your assessor to explain. 

To be deemed competent you will need to successfully demonstrate the following:

You must submit the following policies for JKL Industry Simulated Business:

• a consultation process policy
• a conflict management policy
• a dispute resolution policy

Part A:  Develop an overall consultation process

Review JKL Industries simulated business documentation. This activity requires to develop an overall consultation process for JKL Industry Simulated Business internal Employee Assistance Program (EAP) to support employees to resolve their issues related to their work role.

Your developed consultation policy and procedure needs to include the following sections:

• Purpose: This explains what the policy is about and the reason for having the policy, such as how it promotes compliance with standards or regulations.
• Policy Statements: Describe the overall framework for the policy and its intent.
• Table of Contents: Hyperlinked tables of contents are a helpful feature of electronic documents.
• Policy and Procedures: Details of the policy and procedures may be included in one document.
• Scope: This describes the individuals, departments, or groups to whom the policy applies. To increase clarity, describe any employees or others to whom it does not apply.
• Responsibilities: To ensure compliance, specify which roles are responsible for creating documents and reviewing documentation and activities.

Your developed consultation policy and procedure needs to include the following information:

• Communication Method
• Audience
• Communication Frequency
• Measures of Effectiveness
• Person Responsible

Part B:  Develop conflict management processes and dispute resolution processes

Review JKL Industries simulated business documentation. This activity requires you to develop a conflict management policy/ procedure for the management team to deal with the conflicts at JKL Industry Simulated Business, and a dispute resolution process for staff to lodge their complaints to the management team.

Your developed conflict management procedure needs to include the following sections:

• Purpose: This explains what the policy is about and the reason for having the policy, such as how it promotes compliance with standards or regulations.
• Policy Statements: Describe the overall framework for the policy and its intent.
• Table of Contents: Hyperlinked tables of contents are a helpful feature of electronic documents.
• Policy and Procedures: Details of the policy and procedures may be included in one document.
• Scope: This describes the individuals, departments, or groups to whom the policy applies. To increase clarity, describe any employees or others to whom it does not apply.
• Responsibilities: To ensure compliance, specify which roles are responsible for creating documents and reviewing documentation and activities.

Your developed conflict management procedure needs to include the following information:

• Stages in conflict management
• Explanation
• Actions to resolve conflict at each stage
• Responsible person

Your developed dispute resolution procedure needs to include the following sections:

• Purpose: This explains the purpose of the dispute escalation procedure in task issue management.
• Policy Statements: Describe the overall framework for the policy and its intent.
• Table of Contents: Hyperlinked tables of contents are a helpful feature of electronic documents.
• Policy and Procedures: Describe all relevant details to be included in the dispute resolution policy and procedures, including escalation procedures and any applicable legislations that must be complied with
• Scope: This describes the individuals, departments, or groups to whom the policy applies. To increase clarity, describe any employees or others to whom it does not apply.
• Responsibilities: To ensure compliance, specify which roles are responsible for creating documents and reviewing documentation and activities.

Part C:  Schedule a meeting to delegate and confirm responsibilities

As the consultation policy, conflict management policy and dispute resolution policy have been successfully developed, you are now required to schedule a meeting to delegate and confirm responsibilities for fulfilling the work tasks at JKL Industry Simulated Business.

 A meeting agenda needs to be prepared before the start of the meeting and during the meeting, you are required to discuss the following meeting items:

• Consultation processes
• Conflict management processes
• Dispute resolution processes
• Roles and responsibilities of the team members
• Establish trust and confidence of the relationship between team members
• Adopt the interactive communication style to confirm each team member’s responsibilities and duties, such as active listening and questionning.

A meeting minute needs to be produced after the close of the meeting. You may create your own template to produce the meeting agenda and the meeting minute. Both the meeting agenda and the meeting minute will be stored in the cloud drive of JKL Industry Simulated Business.