Develop and implement business plans BSBOPS601

StudentIDNo

StudentName

UnitCode

BSBOPS601

UnitTitle

Develop and implement business plans

Please attachthefollowingdocumentationtothissheet

Assessment Outcome

Re Assessment Outcome

Assessment1

Written Assessment

S

NS

NA

S

NS

NA

Assessment2

Project

S

NS

NA

S

NS

NA

FinalAssessmentResultforthis unit: C /NYC

Comments:

Assessor:

Ideclare thatI haveconducted afair, valid,reliable andflexibleassessmentwiththis student,and Ihave provided appropriatefeedback.

Assessor Name: Signature: Date:

Student Declaration:

I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.

Name: Signature Date:

Assessment Resource Summary

Assessment Type

This is a summative assessment, which requires the assessment to be conducted in conditions that are safe and replicate the workplace

Assessment Tasks

Assessment Task 1:

Written Assessment

Assessment Task 2:

Project

Assessment Cover Sheet

Please complete cover sheet clearly and accurately for assessment tasks and other types of evidence you submit for your course. All student assessment tasks submissions including any associated checklists where applicable, are to be attached to this cover sheet.

Student ID No

Student Name

Unit Code

BSBOPS601

Unit Title

Develop and implement business plans

Assessment No.

1

Assessment Method

Written Assessment

Initial Submission Re-Submission

Student DeclarationI declare that:

These tasks are my own work.

None of this work has been completed by any other person

These tasks are not plagiarised or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I have read and understood NTCAs policy on Plagiarism, cheating and collusion and understand that if I am found to be in breach of this policy, disciplinary action may be taken against me by NTCA.

I have a copy of my assessment work with me, which I can produce if the original is lost.

Student Signature:

Submission Date:

Outcome

Satisfactory / Not Satisfactory

Assessor Name:

Signature: Date:

Task instructions

Instructions:

• This is an individual assessment.
• To ensure your responses are satisfactory, consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.
• To be assessed as Satisfactory in this assessment task, all questions must be answered correctly.
• Complete a written assessment consisting of a series of questions.
• You will be required to answer all the questions correctly.
• Do not start answering questions without understanding what is required. Read the questions carefully and critically analyse them for a few seconds; this will help you to identify what information is needed in the answer.
• Your answers must demonstrate an understanding and application of the relevant concepts and critical thinking.
• Be concise, to the point and write answers within the word-limit given to each question. Do not provide irrelevant information. Remember, quantity is not quality.
• You must write your responses in your own words.
• Use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups based on attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender-inclusive language should be used.
• When you quote, paraphrase, summarise or copy information from other sources to write your answers or research your work, always acknowledge the source.

Question 1

In the context of business plans:

a.Outline the processes involved in developing business plans. Explain in your own words how each process is performed.

b.Outline the processes involved in monitoring business plans. Explain in your own words how each process is performed.

a.Processes for developing business plans

Process

How the process is performed

i.?????

?????

ii.?????

?????

iii.?????

?????

iv.?????

?????

v.?????

?????

vi.?????

?????

b.
Processes for monitoring business plans

Process

How the process is performed

i.?????

?????

ii.?????

?????

iii.?????

?????

iv.?????

?????

v.?????

?????

Question 2

Briefly describe in your own words the following concepts relevant to developing business plans:

a.Customer needs

b.Budgeting information

For each of the following, outline at least two reasons why each of these are significant to developing a business plan.

a.Customer needs

Brief description

Reasons why customer needs are significant to developing a business plan

?????

i.?????

ii.?????

b.Budgeting information

Brief description

Reason why budgeting information is significant to developing a business plan

?????

i.?????

ii.?????

Question 3

List at least two relevant internal stakeholders and at least two relevant external stakeholders who should be consulted while developing a business plan.

Explain briefly how you can identify the stakeholders who should be involved in the development of business plans.

Internal Stakeholders

External Stakeholders

i.?????

i.?????

ii.?????

ii.?????

How to identify relevant stakeholders who should be involved in the development of busines plans

?????

Questions

Satisfactory

Q1.

rYes rNo

Q2.

rYes rNo

Q3.

rYes rNo

Assessment Cover Sheet

Please complete cover sheet clearly and accurately for assessment tasks and other types of evidence you submit for your course. All student assessment tasks submissions including any associated checklists where applicable, are to be attached to this cover sheet.

Student ID No

Student Name

Unit Code

BSBOPS601

Unit Title

Develop and implement business plans

Assessment No.

2

Assessment Method

Project

Initial Submission Re-Submission

Student DeclarationI declare that:

These tasks are my own work.

None of this work has been completed by any other person

These tasks are not plagiarised or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I have read and understood NTCAs policy on Plagiarism, cheating and collusion and understand that if I am found to be in breach of this policy, disciplinary action may be taken against me by NTCA.

I have a copy of my assessment work with me, which I can produce if the original is lost.

Student Signature:

Submission Date:

Outcome

Satisfactory / Not Satisfactory

Assessor Name:

Signature: Date:

The Practical Assessmentis a set of tasks that must be completed in a workplace, or in an environment with conditions similar to that of a real workplace.

To be assessed for this unit of competency, you must demonstrate your skills and knowledge to lead a business operation that covers the steps required to develop and implement business plans.

The Practical Assessments in this workbook include:

1.Workplace Project Assessment

A series of written practical tests assessing the learners practical knowledge and skills underpinning of the unit of competency. This includes the learner completing workplace documents or similar as evidence of competent performance.

2.Workplace Practical Observation

A set of assessment tasks where the learner must demonstrate practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed by the assessor.

IMPORTANT!

• All signatures/initials in your submissions, including yours, must be handwritten and dated. Submissions with signatures/initials must be scanned.
• The supervisor/observer who completes and signs your evidence submissions must provide their real name, contact number, and email address for your assessors reference.
• Should you encounter issue or concerns regarding your assessment, contact your assessor.

Some tasks in this Practical Assessment require you to refer to relevant legislative and regulatory requirements applicable to the state/territory where the business plan you will develop and implement for this practical assessment is based or located in.

For your assessors reference, indicate below which state/territory your workplace/organisation is based or located in by ticking the box that corresponds to your answer.

When completing these tasks, refer to the relevant legislative and regulatory requirements applicable to the state/territory you ticked below.

The state/territory where your workplace/organisation is based or located in.

o

Australian Capital Territory

o

South Australia

o

New South Wales

o

Tasmania

o

Northern Territory

o

Victoria

o

Queensland

o

Western Australia

This workplace project assessment requires you to develop and implement at least one business plan.

This assessment is divided into seven tasks:

• Task 1: Prepare Business Assessment Report
• Task 2: Consult Stakeholders and Finalise Performance Objectives and Measures
• Task 3: Prepare Business Plan
• Task 4:Communicate Business Plan
• Task 5: Implement and Monitor Business Plan
• Task 6: Review Business Performance
• Task 7: Coach Underperforming Staff

This project requires you to complete the assessment tasks in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

Each task comes with a set of instructions. You are to follow and perform these instructions while being observed by the assessor and/or submit any required documentation.

Before starting this assessment, your assessor will discuss with you these tasks, including instructions and guidance for satisfactorily completing them.

You are required to:

• Complete the tasks within the time allowed, as scheduled in-class roll.
• Develop a business plan according to the requirements of your organisation, in consultation with relevant stakeholders
• Communicate the business plan to relevant stakeholders, confirming availability of skilled resources to implement the business plan
• Implement and monitor the business plan prepared including testing the Performance Measurement System (PMS) defined in the business plan
• Review the business performance against planned objectives in the business plan, and analyse the strengths and weaknesses of the business plan
• Report to relevant stakeholders the review of the business plan
• Coach underperforming staff

Resources Required for Assessment

Resources you need to access to complete the project assessment are outlined in the Resources Required for Assessmentsection of this workbook, and in the corresponding Assessors Checklist and/or Observation Formof each task.

Discuss each requirement with your assessor before commencing with each task.They will organise the resources required for this assessment.

IMPORTANT: Additional workplace resources may be required upon the contextualisation of this assessment.

Forms and Templates

Generic forms and templates are provided in the project tasks, unless otherwise specified. These can be accessed from the following link:

BSBOPS601 Forms and Templates

If you are currently in a workplace, use similar workplace templates and forms used by your organisation to complete each assessment task. Discuss with your supervisor and your assessor first to ensure that the forms/templates you will use from your organisation cover all criteria required by each assessment task.

Review these forms and templates with your assessor before starting the task.

ASSESSMENT INSTRUCTIONS

This task will require you to prepare a Business Assessment Reportbased on the organisations existing information and data, and any further details from research. The Business Assessment Reportwill be used to prepare a Business Planfor your workplace or organisation in Workplace Project Task 3.

Use your workplace/organisations template to complete this task, or use the Generic Business Assessment Report template provided at the Bounce Fitness site.

To complete this task, you must:

• Research the following information from your organisations documents, and analyse how each are relevant to the business plan to be developed:

oVision statement

oMission statement

oGoals

oBusiness objectives

oBusiness values

• Identify the pre-existing plans of the organisation and assess how each are relevant to the business plan to be developed, covering:

oStrategic plan

oAt least one business plan

oAt least one operational plan

• Identify at least two legislations applicable to the organisaiton that are relevant to type of business activities, industry sector of the business and location of business operations (state/territory).
• Identify all permits and licenses that may be required for new activity and the specific location where each permit and licence is required.

Permits and licenses that you identify must be relevant to type of business activities, industry sector of the business and location of business operations (state/territory, city and specific area in the city)

Refer to the Australian Business Licence and Information Service (ABLIS)website for guidance.

• Review market requirements for the organisations products and services relevant to the business plan to be developed

Review of market requirements refers to a review of the market conditions for the relevant products and services to understand customer needs, market size and target market.

• Research and analyse the marketing approaches of the organisation relevant to the business plan to be developed

Marketing approaches refer to the ways a business implements its marketing strategy. It typically includes marketing or distribution channels, and advertising and promotion methods used by the organisation.

• Research and analyse at least two competitors of your organisation, and compare them to your organisation.
• Research and analyse management arrangements required for the business plan you will develop.

Management arrangement refers to the arrangements made for the management of established contracts with external entities such as suppliers, distributors and contractors.

• Based on the above steps, identify and assess the business requirements for developing a business plan.

Business requirements refer to the reasons why a business plan is needed.

• Identify and assess at least two business plan objectives and at least two financial targets for the business plan to be developed

oBusiness plan objectives are specific milestones to be achieved through implementation of the business plan, within specific timelines.

oBusiness plan objectives are typically related to growth, revenue, operational cost, productivity etc.

oBusiness plan objectives must meet the SMART criteria. (S = Specific, M = Measurable, A = Achievable, R = Relevant, T = Time-bound)

oAt least two of the business plan objectives identified must have financial targets attached to them. Financial targets are financial performance goals that the business aims to achieve, such as revenue target or profit target or return on invetsment target etc.

• Prepare a Business Assessment Report, incorporating all of the above requirements.

ReviewWorkplace Project Task 1 Assessors Checklistbefore starting this task. This form outlines the following:

• Resources you are required to access to complete the task.
• All criteria your submission must address to satisfactorily complete this task.

You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Generic Business Assessment Report template provided at the Bounce Fitness site.

Submit the completed Business Assessment Reportto your assessor. Include any supplementary documents/sources used to prepare the Business Assessment Report, such as:

• Organisational documents from where mission, vision, goals, business objectives, business values, pre-existing strategic plan, business plan and operational plan can be accessed
• Printed or online sources for research on market requirements and competition

BUSINESS ASSESSMENT REPORT

Learner Name

?????

Workplace/Organisation

?????

State/Territory

?????

Date Completed

?????

1.Identification and analysis of the vision, mission, business objectives and business values for the organisation

Vision statement of the organisation

?????

Analysis of how the business plan to be developed is aligned with the vision of the organisation

?????

Mission statement of the organisation

?????

Analysis of how the business plan to be developed is aligned with the mission of the organisation

?????

Outline at least two goals of the organisation

i.?????

ii.?????

Analysis of how the business plan to be developed is aligned with each of the goals outlined

i.?????

ii.?????

Outline at least two business objectives of the organisation

i.?????

ii.?????

Analysis of how the business plan to be developed is aligned with each of the business objectives outlined

i.?????

ii.?????

Outline at least two business values of the organisation.

i.?????

ii.?????

Analysis of how the business plan to be developed is aligned with each of the business values outlined

i.?????

ii.?????

2.Identification and analysis of pre-existing strategic, business, and operational plans of the organisation

Identification of pre-existing strategic plan(name of the plan or document from where the plan was accessed)

?????

Analysis of how the business plan to be developed is aligned with the pre-existing strategic plan identified

?????

Identification of at least one pre-existing business plan(name of the plan or document from where the plan was accessed)

?????

Analysis of how the business plan to be developed is aligned with the pre-existing business plan identified

?????

Identification of at least one pre-existing operational plan(name of the plan or document from where the plan was accessed)

?????

Analysis of how the business plan to be developed is aligned with the pre-existing operational plan identified

?????

3.Identification of applicable legislation and permits/licenses

List at least two pieces of legislation that apply to the organisation. Each must be relevant to:

type of business activities,

industry sector of the business; and

location of business operations (state/territory)

i.?????

ii.?????

List all permits and licences that may be required for new activities being planned, along with permit/licence type and the specific location where the permit/licence is required.

Each permit and/or license must be relevant to:

type of business activities;

industry sector of the business; and

location of business operations (state/territory, city and specific area in the city)

Permits

Permit type

Permit name

Specific location where the permit is required

Must include postcode, city and state/territory

?????

?????

?????

?????

?????

?????

?????

?????

?????

Licenses

Licence type

Licence name

Specific location where licence is required

Must include postcode, city and state/territory

?????

?????

?????

?????

?????

?????

?????

?????

?????

4.Review of market requirements

Review the market conditions for the relevant products and services to understand customer needs, market size and target market.

a.Products relevant to the business plan (at least two)

Product refers to a tangible or discernible item that the business offers for sale (E.g. car or mobile phone).

Product name

Brief description of the product

Must include details on features of the product, customer problems it solves, and benefits it provides.

i.?????

?????

ii.?????

?????

b.Services relevant to the business plan (at least two)

Service refers to an activity or intangible item that the business offers for sale as a separate item (E.g. mobile service plan) or as a significant component of another product (E.g. after-sale service for a car or mobile phone).

Service name

Brief description of the service

Must include details on features of the service, customer problems it solves, and benefits it provides

i.?????

?????

ii.?????

?????

c.Customer needs for products and services identified

Customer needs refer to reasons that drive a customers decision to buy a product or service. Customer needs can be of different types such as price, quality, convenience, choice etc.

Product

Customer needs

At least two for each product

i.?????

?????

?????

ii.?????

?????

?????

Service

Customer needs

At least two for each service

i.?????

?????

?????

ii.?????

?????

?????

d.Target market for the products and services identified

Target market refers to the specific group of customers to whom a business wants to sell its product or service. Target market can be identified by one or more factors, such as age, gender, income level, education level, geographic location, marital status etc.

Product

Target market for each product

i.?????

?????

ii.?????

?????

Service

Target market for each service

i.?????

?????

ii.?????

?????

e.Market size for the products and services identified

Market size refers to the maximum total number of customers or total sales possible in the market in any given year. It includes quantity about one or more of the following parameters:

• Total number of customers in the market
• Total revenues of the market
• Expected future growth in number of customers
• Expected future growth in revenues of the market

Product

Parameter

At least one parameter for each product

Quantity

?????

?????

?????

?????

?????

?????

Service

Parameter

At least one parameter for each service

Quantity

?????

?????

?????

?????

?????

?????

5.Identification and analysis of marketing approaches of the organisation

Marketing approaches refer to the ways a business implements its marketing strategy. It typically includes marketing/distribution channel(s), and advertising and promotion methods

a.Marketing/distribution channels

Marketing/distribution channels refer to the paths taken by the organisation to market and sell its products and services to its customers. An organisation may use more than one channel.

Identification of marketing/distribution channels used by the organisation (at least one)

Analysis of how the marketing/distribution channel(s) identified are appropriate for the products and services identified in section 4

?????

?????

b.Advertising and promotion methods

Identification of advertising and promotion methods used by the organisation (at least one)

Analysis of how the promotion and advertising methods identified are appropriate for the products and services identified in section 4

?????

?????

6.Competition analysis

Fill in the following for your organisation and at least two competitors

Organisation

Competitor 1

Competitor 2

Business name

?????

?????

?????

Product offered (at least one)

?????

?????

?????

Service offered (at least one)

?????

?????

?????

Target market

?????

?????

?????

Pricing structure

Pricing structure defines the approach to pricing products and services. This can include:

• Base prices
• Discounts
• Promotional offers

?????

?????

?????

Financial information for one or more of the following parameters:

• Number of customers or users
• Market share
• Revenue
• Net profit

?????

?????

?????

Competitive strengths

(at least two)

Strengths refer to factors that make a business more desirable to customers.

?????

?????

?????

?????

?????

?????

Competitive weaknesses (at least two)

Weaknesses refer to factors that make a business less desirable to customers.

?????

?????

?????

?????

?????

?????

7.Analysis of management arrangements

At least two contracts relevant to the business plan to be developed

Analysis of how the contracts identified are relevant to the business plan to be developed

i.?????

?????

ii.?????

?????

8.Assessment of business requirements for developing a business plan

At least two business requirements for the business plan to be developed

Assessment of whether the business requirement is aligned with the business objectives identified

i.?????

?????

ii.?????

?????

9.Analysis of business plan objectives and financial targets for the business plan to be developed

Business plan objective

At least two

Type of target

Financial or non-financial

At least two must be financial

Target

Assessment of the business plan objective

Is the business objective -

Specific?

Yes/No

Measurable?

Yes/No

Achievable?

Yes/No

Realistic?

Yes/No

Time-bound?

Yes/No

i.?????

?????

?????

?????

?????

?????

?????

?????

ii.?????

?????

?????

?????

?????

?????

?????

?????

10.Sources of information and documents accessed to prepare the report

List the sources of information and documents accessed to prepare the report (e.g. organisational documents, printed or online sources for research on market requirements and competition etc.)

??

ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you consult with at least two relevant stakeholders to identify resource requirements, and develop performance objectives and measures that will be used for preparing a Business Plan for your workplace or organisation in Workplace Project Task 3.

Use your workplace/organisations template to submit evidence of completing this task, or use the Generic Meeting Minutes template provided at the Bounce Fitness site.

Identify at least two relevant stakeholders and fix a convenient time for meeting the stakeholders.

Relevant stakeholders for a business plan are any groups or individuals who are affected by the outcomes of the business plan and/or are able to influence the outcomes of the business plan positively or negatively. They can be internal or external to the organisation.

You will be assessed on your practical skills to:

• Meet with at least two relevant stakeholders. During the meeting, you must:

oPresent the Business Assessment Report you prepared in Workplace Project Task 1.

oIdentify each of the following for resource requirements for the business plan

• At least two financial resources
• At least two human resources
• At least two physical resources

oReach an agreement on the following for the business plan to be developed:

• At least two performance objectives
• At least one performance measure for each performance objective
• At least two Key Result Areas (KRAs)
• At least two Key Results Indicators (KRIs) for each KRA

The performance measures, KRAs and KRIs developed in this task will constitute the Performance Measurement System (PMS) for the business plan to be prepared in Workplace Project Task 3.

• Business plan objectives can be broken down into a set of performance objectives, which will help in achieving the business plan objectives.
• Performance measuresare a set of metrics that form part of the management's analysis to keep track of the current status of a project, a business plan or the overall organisation itself. Performance measures are also called KPIs.
• Key Results Indicators (KRIs) are used to measure the outputs or outcomes in Key Result Areas (KRAs), that is, areas that are critical for the success of an organisation or business plan. KRIs are a subset of performance measures.
• Use language and features appropriate to the relevant stakeholders to present information and seek guidance on the development of the business plan.
• Use listening and questioning techniques to draw out the viewpoints of relevant stakeholders and to clarify or confirm understanding.
• Work jointly with relevant stakeholders to realise shared results by enabling effective group interaction, influencing direction and taking a leadership role.

Review the following before starting this task:

• Workplace Project Task 2 Observation Form

This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

• Workplace Project Task 2 Assessors Checklist

This form outlines the following:

oResources you are required to access to submit evidence of completing this task. You assessor will discuss these resources with youprior to this assessment.

oAll criteria your submission must address to satisfactorily complete this task. Your assessor will also discuss with you the criteria outlined in this form, prior to the assessment.

Submit the Meeting MinutesFrom Consultation With Stakeholders to your assessor.

MEETING MINUTES

Learner Name

?????

Workplace/Organisation

?????

State/Territory

?????

Date

?????

Time

?????

Meeting Location

?????

Purpose of meeting

?????

Facilitator

?????

Notetaker

?????

Attendees

Attendees must sign beside their name after the meeting.

?????

Review of Previous Action Items

Write NA or Nil if not applicable for this meeting.

Action Items

Person Responsible

Remarks

?????

?????

?????

?????

?????

?????

?????

?????

?????

Agenda Item 1: [Topic]

Discussion

?????

Agenda Item 2: [Topic]

Discussion

?????

Agenda Item 3: [Topic]

Discussion

?????

Agenda Item 4: [Topic]

Discussion

?????

Action Items for Next Meeting

Action Items

Person Responsible

Target Date

?????

?????

?????

?????

?????

?????

?????

?????

?????

ASSESSMENT INSTRUCTIONS

This task will require you to prepare a Business Planbased on information from Workplace Project Task 1and Task 2.

Use your workplace/organisations template to complete this task, or use the Generic Business Plan template provided at the Bounce Fitness site.

• To complete this task, you must:Prepare a business plan based on the Business Assessment Reportprepared in Workplace Project Task 1, and Meeting Minutesfrom consultation with stakeholders prepared in Workplace Project Task 2. The following elements must be included in the business plan:

oBrief description of the business

Brief description of the business includes business name, business structure, ABN, ACN (if applicable), date of establishment and business address.

oKey people involved in the business plan

Key people involved in the business plan can be organisations key shareholders or leadership team of the organisation or the leaders of the teams that will be involved in the business plan implementation.

This must include name and relationship with the organisation for at least two key people.

oProducts and services

This must be consistent with the review of market requirements section of the Business Assessment Report from Workplace Project Task 1.

oMarket review

This must be consistent with the review of market requirements section of the Business Assessment Report from Workplace Project Task 1.

oFinancial resource requirements

oHuman resource requirements

oPhysical resource requirements

Financial, human and physical resource requirementsmust be consistent with the Meeting Minutes From Consultation With Stakeholders from Workplace Project Task 2.

oRegulatory requirements

For a business plan, relevant regulatory requirements include any permits or licenses that may be required for new activity.

This must be aligned with the legislative framework section of the Business Assessment Report from Workplace Project Task 1.

oMarketing strategy

Marketing strategy refers to the blueprint for how an organisation plans to reach its target customers and sell its products or services to them. Marketing strategy in the business plan typically includes pricing structure, marketing or distribution channels and advertising and promotion methods.

This must be aligned with the marketing approaches and competition analysis sections of the Business Assessment Report from Workplace Project Task 1.

oFinancial indicators

Financial indicators are statistics used to monitor the financial health and financial performance of the business plan, such as revenue, net profits and cash flow.

oProductivity and performance targets for key result areas

This should include the following information already developed in Workplace Project Task 2.

• Key result areas (KRAs) for the business plan
• Performance measures and Key Results Indicators (KRIs) for the KRAs identified
• Targets for performance measures and KRIs

These performance measures, KRAs and KRIs constitute the Performance Measurement System (PMS) that will be tested in Workplace Project Task 5.

ReviewWorkplace Project Task 3 Assessors Checklistbefore starting this task. This form outlines the following:

• Resources you are required to access to complete the task.
• All criteria your submission must address to satisfactorily complete this task.

You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Generic Business Plan template provided at the Bounce Fitness site.

Submit the completed Business Plan to your assessor. Include any supplementary documents/sources used to create the Business Plan, such as:

• Organisational documents from where information needed for the brief description for the business such as business structure, ABN, ACN, date of establishment and business address
• Financial statements to support the financial indicators in the business plan such as historical financial statements for previous year, budgeting information for current year and prospective financial statements for next year.

Financial statements must include profit & loss statement, balance sheet statements and cash flow statements

BUSINESS PLAN

Learner Name

?????

Workplace/Organisation

?????

State/Territory

?????

Date Completed

?????

11.Brief description of the business

Name of the business

?????

Business structure

?????

ABN

?????

ACN, if applicable

?????

Date of establishment

?????

Business Address

?????

Date of establishment

?????

1.
Key people involved in the business plan (at least two)

Key people involved in the business plan can be the organisations key shareholders or leadership team of the organisation or the leaders of teams involved in the business plan implementation.

Name

Relationship with the organisation

Shareholding in the organisation (E.g. 100% owner, majority shareholder, minority shareholder) or Work role at the organisation

?????

?????

?????

?????

2.Products and services

Products relevant to the business plan (at least two)

Product name

Brief description of the product

Must include details on features of the product, customer problems it solves, and benefits it provides

?????

?????

?????

?????

Services relevant to the business plan (at least two)

Service name

Brief description of the service

Must include details on features of the service, customer problems it solves, and benefits it provides

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3.Financial resource requirements

Details of financial resource requirements

Capital required to implement the business plan

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Proposed use of funds (at least two)

Proposed source of funds (at least one)

i.?????

ii.?????

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4.Human resource requirements

Details of human resource requirements, including at least one skilled labour requirement

Work role

Headcount required

Type of labour

Skilled/Unskilled

Type of employment

Permanent worker or Contract worker

Nature of employment

Full-time or Part-time

Competencies for skilled labour

At least one from specific skills, knowledge, behavioural attributes, qualifications and number of years of experience

If the type of labour is unskilled labour, write NA

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5.Physical resource requirements

Details of physical resource requirements

Resource required

Type of resource

Quantity required

(E.g. number of units, weight, volume, area )

Nature of physical resource

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6.Regulatory requirements

List all permits and licences that may be required for new activities being planned, along with permit/licence type and the specific location where the permit/licence is required.

Permits

Permit type

Permit name

Specific location where the permit is required

Must include postcode, city and state/territory

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Licenses

Licence type

Licence name

Specific location where the licence is required

Must include postcode, city and state/territory

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7.Marketing strategy

f.Customer needs for relevant products and services

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g.Target market for relevant products and services

Product or service

Target market

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h.Pricing structure for relevant products and services

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i.Marketing/distribution channels for relevant products and services (at least one)

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j.Advertising and promotion methods for relevant products and services (at least one)

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8.
Financial indicators for the business plan

Financial indicators are statistics used to monitor the financial health and financial performance of the business plan. Data for the financial indicators must be provided for one or more year previous year, current year or next year.

Along with the numerical data, the source from where the data has been taken must also be mentioned.

Financial indicator

Year

Mention year

Amount

Source Relevant Document name

Source Page number

Revenue

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Net profit

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Cash flow

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Debt

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Shareholders equity

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9.Productivity and performance targets for key result areas

Outline productivity and performance targets for key result areas

Key Result Area

Key Results Indicator

Productivity and Performance Target

1.?????

a.?????

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b.?????

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2.?????

a.?????

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b.?????

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10.Sources of information and documents accessed to prepare the business plan

List the sources of information and documents accessed to prepare the business plan (e.g. organisational documents, financial statements etc.)

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ASSESSMENT INSTRUCTIONS

This task will require you to communicate the Business Plan prepared in Workplace Project Task 3to relevant stakeholders and confirm the availability of human resource requirements to implement the business plan.

To complete this task, you must:

• Communicate the Business Plan prepared in Workplace Project Task 3to at least two relevant stakeholders of the organisation.

Relevant stakeholders are any groups or individuals who can confirm availability of human resource requirements to implement the business plan. Relevant stakeholders can be internal or external.

Relevant stakeholders can be the same as those who were consulted Workplace Project Task 2, if they can confirm availability of human resources for implementing the Business Plan prepared in Workplace Project Task 3.

• Confirm the availability of human resource requirements (including skilled labour) to implement the Business Plan prepared in Workplace Project Task 3, with the relevant stakeholdersidentified.

Human resource requirements (including skilled labour) must be consistent with the Business Plan prepared in Workplace Project Task 3.

• Submit evidence of the communication, and confirmation of the human resource requirements with relevant stakeholders.

ReviewWorkplace Project Task 4 Assessors Checklistbefore starting this task. This form outlines the following:

• Resources you are required to access to complete the task.
• All criteria your submission must address to satisfactorily complete this task.

You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit the completed evidence of communication with relevant stakeholders to your assessor. Evidence must be at least one of the following:

• Email correspondence
• Meeting minutes

ASSESSMENT INSTRUCTIONS

This task will require you to implement and monitor the business plan you prepared in Workplace Project Task 3, including testing the Performance Measurement System (PMS)defined in the Business Plan.

Use your workplace/organisations template to complete this task, or use the GenericImplementation and Monitoring Reporttemplate provided at the Bounce Fitness site.

To complete this task, you must:

• Develop an implementation plan by filling in following information in the implementation plan section in the Implementation and Monitoring Report:

oAt least four activities required to implement the business plan, listed in sequence

oSchedule of activities

oIndividual or team or department responsible for the activities

• Facilitate execution on the activities in the implementation plan, according to their schedule and describe the outcomes in the implementation plan section in the Implementation and Monitoring Report.

Facilitating execution of activities can include allocating the resources required to persons/teams responsible for the various activities, enabling decision-making, monitoring performance etc.

• Check whether the organisation has the permits or licenses that may be required for implementation of the business plan, as mentioned in the regulatory requirements section of the Business Plan prepared inWorkplace Project Task 3.

If the organisation is not in compliance with any permit or license required for implementation of the business plan then identify the application kit for the permit or licence that needs to be obtained.

Application kits for permits and licenses can be accessed from the Australian Business Licence and Information Service (ABLIS)website.

• Test the PMSdefined in the Business Planprepared in Workplace Project Task 3, and refine where necessary.

This includes identifying a few performance measures for testing, comparing actual performance datafrom business plan implementation with the performance measure targets from the business plan and identifying areas of improvements.

Report the following as they occur, by monitoring the PMS:

oAt least two system failures

This occurs when one of the internal systems of a business fails to meet the requirements expected during the business plan implementation (E.g. of internal systems: sales, purchasing, operations, finance etc.)

oAt least two product failures

This occurs when a product relevant to the business plan is unable to sustain its presence in the market or does not complete the lifecycle expected by the business or fails to realise profits.

oAt least two service failures

This occurs when the performance of a service relevant to the business plan fails to meet a customers expectations.

oAt least four Variances

Variance is the difference between targets in the business plan and actual performance data hen the business plan is implemented.

Reporting must include identification of the type of failure or variance, time when the failure or variance occurred, to whom the failure or variance was reported and time when the failure or variance was reported.

• Complete the Implementation and Monitoring Report, incorporating points from all of the above
• Receive sign-off on the report by your supervisor/manager to confirm your implementation of the Business Plan
• Communicate the Implementation and Monitoring Report to at least one person in senior management

ReviewWorkplace Project Task 5 Assessors Checklistbefore starting this task. This form outlines the following:

• Resources you are required to access to complete the task.
• All criteria your submission must address to satisfactorily complete this task.

You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Generic Implementation and Monitoring Report template provided at the Bounce Fitness site.

Submit the completed Implementation and Monitoring Report for this task to your assessor. Include any supplementary documents/sources used to implement and monitor the business plan prepared in Workplace Project Task 3, such as:

• Organisational and workplace policies and procedures related to business plan implementation and monitoring, performance measurement etc.
• Any other organisational and workplace policies and procedures relevant to the nature of the business plan being implemented. For example, if the business plan is for launch of a new product then organisational policies and procedures related to new product launch must be included.

You must also submit evidence of reporting to at least one person in senior management of the organisation.

Evidence must be at least one of the following:

• Email correspondence
• Meeting minutes

IMPLEMENTATION AND MONITORING REPORT

Learner Name

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Workplace/Organisation

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State/Territory

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Date Completed

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1.Implementation plan

Develop implementation plan for the business plan.

To be completed before the implementation starts

To be completed after each activity is completed

Activity

At least four activities must be included.

Date to be started on

Date to be completed by

Individual or team or department responsible

Work role of the individual or Team name or Department name

Outcome of the activity

Actual date of completion

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2.Regulatory requirements

Check whether the organisation has all the permits or licenses that may be required for the implementation of the business plan and take action to comply

Permit or licence name

List all the permits or licenses from the business plan

Specific location of the permit or licence

Specific location must include postcode, city and state/territory

E.g., 2000, Sydney, NSW or 3000, Melbourne, VIC

Status of the permit or licence

Available: Organisation has the permit or license

Not available: Organisation does not have the permit or license

If permit or licence is not available, identify the link for the application kit to be filled

Application kits for permits and licenses can be taken from the Australian Business Licence and Information Service (ABLIS)website.

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3.
Performance Measure Systems

To be updated during testing

To be updated during refining

Performance measure

Identify at least four performance measures defined in the Business Plan.

Performance measure target in the business plan

Actual performance data from the business plan implementation

Comparison of actual performance data with the target

Better than target/Same as target/Worse than target

Area of improvement?

Yes, if actual performance data is worse than target; No, if otherwise

Implementation status

To be implemented/Implemented

Date when the improvement was implemented

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4.System failures, product failures, service failures and variances as indicated by the PMS

Report the system failures, product failures, service failures and variances as they occur, by monitoring the PMS.

This must include at least two system failures, at least two product failures, at least two service failures and at least four variances.

Identification of failure or variance

Date when the failure or variance occurred

Time when the failure or variance occurred

To whom was the failure or variance reported

Based on the individual or team or department responsible in the implementation plan

Date when the failure or variance was reported

Time when the failure or variance was reported

Method of reporting

E.g., through email, internal memo

4a. System failures

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4b. Product failures

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4c. Service failures

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4d. Variances

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5.Sources of information and documents accessed to prepare the report

List the sources of information and documents accessed to prepare the report (e.g. organisational policies and procedures)

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Sign-off on the report by supervisor/manager

Declaration: I, the undersigned, hereby confirm that the Business Plan was implemented by the learner identified in the report

Name

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Work role

?????

Review comments, if any

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Signature

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Date of signature

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ASSESSMENT INSTRUCTIONS

This task will require you to review performance of business plan implemented in Workplace Project Task 5, by comparing actual performance data with targets in the business plan.

Use your workplace/organisations template to complete this task, or use the Generic Business Review Report template provided at the Bounce Fitness site.

To complete this task, you must:

Compare actual performance data in the Implementation and Monitoring Reportfrom Workplace Project Task 5with performance measure targets in the Business Planfrom Workplace Project Task 3.

Calculate variances between the performance measure targets and actual performance data.

Variance is the difference between performance measure targets in the business plan and actual performance data when the business plan is implemented.

Identify root cause(s) for the variances.

Root cause is the main factor that drove the difference in actual performance from the target in the business plan.

Assess the strengths and weaknesses of the business plan based on the Implementation and Monitoring Reportfrom Workplace Project Task 5 and variance analysis.

Review performance measures and refine at least one performance measure.

Reviewing of performance measures includes identifying a few performance measures for reviewing, comparing actual performance data from business plan implementation with the performance measure targets from the business plan and then assessing the suitability for of the performance measures.

Suitability of the performance measures must be assessed on the following criteria: simple, relevant and actionable.

Design and specify processes for ongoing review of business performance against business plan.

Prepare a Business Review Report including all the above.

Communicate the Business Review Report to at least one person in senior management.

The senior management to whom the Business Review Report is reported can be the same as the senior management from Workplace Project Task 5.

ReviewWorkplace Project Task 6 Assessors Checklistbefore starting this task. This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise,use the Generic Business Review Reporttemplate provided.

Submit the completed Business Review Report for the review you conducted to your assessor. Include any supplementary documents/sources used to create the Business Review Report, such as:

Organisational and workplace policies and procedures related to business plan implementation and monitoring, performance measurement etc.

You must also submit evidence of reporting to at least one person in senior management of the organisation.

Evidence must be at least one of the following:

Email correspondence

Meeting minutes

BUSINESS REVIEW REPORT

Learner Name

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Workplace/Organisation

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State/Territory

?????

Date Completed

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1.Variance analysis

For at least four performance measures, compare the actual performance data with the performance measure targets in the business plan

Calculate variances between the performance measure targets and actual performance data

Performance measure

Performance measure target

Actual performance data

Absolute variance ^a

Percentage variance ^b

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2.Root cause analysis for variances

Select at least two performance measures from the variance analysis in section 1 with the highest variances. Identify one or more root causes for the variances selected.

Performance measure with significant variance

Root cause(s) for variance

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3.Strengths and weaknesses of the business plan

Based on the Implementation and Monitoring Report from Workplace Project Task 5, variance analysis from section 1 and root cause analysis from section 2, assess the strengths (at least two) and weaknesses (at least two) of the business plan

Strengths

At least two

Weaknesses

At least two

i.?????

i.?????

ii.?????

ii.?????

4.Review of performance measures identified in the variance analysis in section 1, and refining at least one performance measure

Review of performance measures based on the analyses from the above sections. At least one of the performance measures must be refined based on the review

Performance measure

Review of the performance measure

Is the performance measure:

Action to be taken to refine

Retain / Delete / Amend

Simple? ^a

Yes / No

Relevant? ^b

Yes / No

Actionable? ^c

Yes / No

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5.Processes for ongoing review of business performance

Outline processes for ongoing review of business performance against business plan

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6.Sources of information and documents accessed to prepare the business plan

List the sources of information and documents accessed to prepare the report (e.g. Organisational and workplace policies and procedures)

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ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you coach underperforming staff, based on Workplace Project Task 6, to help them achieve better business performance for the organisation.

An underperforming staff member is one who fails to perform their role satisfactorily for the implementation of the business plan.

You will be assessed on your practical skills to:

Identify at least two staff members responsible for unfavourable variances in the Business Review Reportprepared in Workplace Project Task 6.

Unfavourable variance refers to when the actual performance data is worse than the target in the business plan.

Conduct a group coaching session on business performance with the underperforming staff, so as to collaborate to achieve better business performance for the organisation.

Coaching can include informal on-the-job and off-the-job advice and training to an employee to help improve performance levels.

Work jointly with staff to realise shared results by enabling effective group interaction, influencing direction and taking a leadership role.

Offer support to staff in area of expertise, as required.

Review Workplace Project Task 7 Observation Formbefore starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

After completing this task, submit any written presentation materials that you used to conduct the group coaching session on business performance with underperforming staff. This can be any of the following:

Powerpoint presentation

Handouts

In addition, submit a list of underperforming staff you have coached along with details on their work roles.

Assessment Activity

Satisfactory

Needs more evidence

Short Answer Questions

Short Answer Question 1

Short Answer Question 2

Short Answer Question 3

Assessment Activity

Satisfactory

Needs more evidence

Workplace Project Assessment

Task 1: Business Assessment Report

Task 2: Develop Performance Objectives and Measures with Stakeholders

Task 3: Prepare Business Plan

Task 4: Communicate Business Plan

Task 5: Implement and Monitor Business Plan

Task 6: Review Business Performance

Task 7: Coach Underperforming Staff