Email & staff survey and management report writing

Task 1: Email & staff survey

1.Draft email to staff including:

·         Overview of the purpose of the email;

·         Request for staff to complete the survey with a link to the completed survey template, and;

·         Direction to submit the completed survey to The Hotels Administration Support – Vanessa Blake. 

2.The Survey should include questions that evoke responses for the following topics:

·         Potential organisational opportunities;

·         Current market trends;

·         New technology;

·         Customer Satisfaction

·         Future demand, and;

·         Strengths & weaknesses (potential efficiencies/ organisational sustainability).

Your survey is to be no more than 10 questions.

3.A PDF copy of both the draft email and staff survey will need to be submitted to your teacher. Please see your teacher for submission instructions.

Task 2: Management report

1.The student will need to provide identification information:

·         Date report was written;

·         Name, and;

·         Operational area (i.e. Event Management, Hotel Operations, Kitchen Operations).

2.Provide a summary of what was included in the consolidated staff survey (100-150 words):

·         Key themes

3.Provide an overview of the process you will take to implement your action plan (300-400 words).

4.In order to complete the Action Plan Objectives & Timeline you will need to cover the following:

·         Minimum of ten (10) Objectives;

·         Description of the object to be a minimum of 1-2 sentences;

·         Resources required to complete the action;

·         Responsible Officer, and;

·         Defined Start & End Dates.

You will not be required to sign-off the action, as it will not be complete.

For each category outline two (2) contingencies or mitigation strategies (minimum 1-2 sentences each).

5.Provide an overview of the process you will take to monitor progress against your objectives (minimum 400 words).

·         Provide a minimum of two (2) performance measurement tools and how they will assist to track your action plan progress;

·         Provide a minimum of to two (2) staff records and outline their key features and;

·         Justification of review frequency.