Final Result Record Sheet
Final Result Record Sheet
After assessment, the assessor and participant should sign the competency record. If competency is not achieved at the first attempt, strategies to address the performance gaps need to be identified and a time for re-assessment must be organised.
Qualification: BSB50120 Diploma of Business/ BSB50420 Diploma of Leadership & Management
UoC: BSBOPS504 Manage business risk
Trainer Name: Student Name: Student ID: Task Satisfactory (S) / Not Satisfactory (NS)
Task 1 Task 2 The Evidences Supplied Are:
Valid Sufficient Authentic Current
Assessment Decision: Competent Not Yet Competent
Student Signature: Assessor Signature: Date: Assessor Feedback to Student:
Assessment-1
BSBCRT511 Develop critical thinking in others
Student Must Fill this Section
Student Name: Student ID:
Term:
Year:
Privacy Release Clause: I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process.
Authenticity Declaration: I declare that:
The material I have submitted is my own work;
I have given references for all sources of information that are not my own, including the words, ideas and images of others.
Student Signature: Date:
Assessment Outcome
Assessor Name:
Attempt Satisfactory Not Yet Satisfactory Date Assessor Signature
Initial attempt
2nd attempt/Re-assessment
Information for Student:
All work is to be entirely of the student.
General Information for this assessment:
Read the instructions for each question very carefully.
Be sure to PRINT your FIRST name & LAST name in every place that is provided.
Short questions must be answered in the spaces provided.
For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach its own work formatted in double space, Arial 12 pts.
All activities must be addressed correctly in order to obtain a competence for the unit of competency.
If the student doesnt understand the assessment, they can request help from the assessor to interpret the assessment.
Re-submission of assessment after the term will incur additional fees.
Re-assessment of Result & Academic Appeal procedures:
If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.Re-assessment Process:
An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.
Academic Manager will delegate another faculty member to review the assessment.
The student will be advised of the review result done by another assessor.
If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager OR if need be an external assessor.
The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.
If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.
Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.Academic Appeals:
If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol.
To appeal a decision, the person is required to complete the WSC- Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
Student Support Officer, Western Sydney College (WSC), 55 High St, Parramatta NSW 2150, Email: info@wsc.nsw.edu.auThe notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process.
If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.
The decision of Chief Executive Officer will be final.
Student would then have the right to pursue the claim through an independent external body as detailed in the students complaint / grievance policy.
Comments/Feedback to Students
Assessment Task 1: Project
Information for studentsIn this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
your learning resources and other information for reference
Project Portfolio template
Simulation Pack (if you need a case study).
Ensure that you:
review the advice to students regarding responding to written tasks in the Business Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTOs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
ii Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
ActivitiesComplete the following activities:
Carefully read the following:
This project requires you to develop critical and creative thinking in others by:
researching critical and creative thinking as it relates to learning and the workplace
identifying a team and individuals under your leadership who require coaching in critical and creative thinking
assessing individual and team critical thinking skills
facilitating formal and informal learning opportunities in critical thinking
providing an opportunity for team members to apply critical thinking to a workplace problem
developing recommendations for improvement in critical thinking learning opportunities.
Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!
It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. As a minimum this should include organisational policies and procedures related to workplace training and those that address features of critical thinking.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.
Preparation
Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack. If its your own business or a business where you are working or are familiar with, have your business or case study approved by your assessor.
Choose a suitable leadership role that youll assume for this assessment and identify an appropriate team and individual job role(s) within the team that require coaching in critical thinking. Its important that critical thinking forms an important part of your chosen team/job role(s).
Complete Page 4 of your Project Portfolio for this unit.
Whether youre using an approved business or the case study business, your assessor must approve your chosen job role and the team and job roles of individual team members who require coaching in critical thinking.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
Plan and assess critical and creative thinking
You are now required to complete Section 1 of your Project Portfolio.
To complete Section 1, you need to:
Research critical and creative thinking characteristics, models, features, skills, techniques, applications and learning environments.
Provide an overview of your chosen organisation and its products, services and programs.
Identify how critical and creative thinking is supported and inhibited in the organisation.
Plan how to articulate key features of critical and creative thinking concepts to your team at an upcoming team meeting (step 4).
Develop questions to identify critical and creative thinking knowledge gaps in your chosen team and individual team members at an upcoming team meeting (step 4).
Plan how you will approach teamwork and communication at the upcoming meeting to be inclusive and collaborative.
Make sure you have answered all questions in Section 1. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in your in Section 1 of the Project Portfolio and make sure you attach these upon submission.
You will use the work done in this section of the Portfolio to guide a team meeting in the next activity. In preparation, read through step 4.
Arrange a meeting with your team to determine team and individual team members critical and creative thinking knowledge gaps. Make sure you have your questions ready to use at the meeting and are familiar with the teamwork tools and techniques identified in Section 1 of your Project Portfolio.
ii This meeting may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more team members.
This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions below and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.
Team meeting
Consult with your team as a whole, and with individual team member(s) to:
Articulate key features of critical and creative thinking concepts.
Identify at least two critical and creative thinking knowledge gaps for your team and at least two critical and creative thinking knowledge gaps for at least one individual team member.
Establish your teams views and experience of the organisations approach to critical thinking.
Collaborate with team members to identify workplace problems that fall within the scope of the team and require further critical thinking.
Negotiate with team members which problem is the most pressing and relevant. The team members will apply critical thinking to this problem later on in the assessment.
ii This meeting should take 20 minutes.
As you engage with team members, you are required to demonstrate effective communication and teamwork skills including:
speaking clearly and persuasively to communicate your ideas and thoughts
asking questions and listening to seek the views and opinions of all team members
using appropriate language suitable to the team dynamics.
As you interact, establish connections and understanding with each team member and make sure you collaborate and negotiate using techniques that includes and considers all participants. You will be assessed on this.
Support critical and creative thinking
You are now required to complete Section 2 of your Project Portfolio.
To complete Section 2, you need to:
Summarise the outcomes of the team meeting.
Develop at least two processes relevant to your organisation that provide a safe critical and creative thinking environment.
Plan one formal and one informal learning opportunity for team member(s). The learning opportunities must address the knowledge gap(s) identified in the team meeting. Make sure that between your two learning opportunities you cater for a whole team and an individual. (i.e. one opportunity should be for a team and one opportunity should be for an individual).
Plan for team members to apply critical and creative thinking to the workplace problem selected as part of the team meeting.
ii The formal and informal learning opportunities and application of critical thinking skills can take place in any relevant format as long as they adhere to the requirements set out int Section 2 of the Project Portfolio.
Ideas for formal learning opportunities are:
Face-to-face training session with a PowerPoint presentation
Interactive online training course with a quiz
Written document with a draft email to relevant staff
Ideas for informal learning opportunities are:
Discussion over a cup of coffee with relevant team member
Feedback on work theyve done (e.g. using review functionality in software)
Poster
Ideas for application opportunities are:
Hosting a hackathon
Workplace competition
Brainstorming session
Report writing using graphical representation of data
Make sure you have answered all questions in Section 2. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in your in Section 2 of the Project Portfolio and make sure you attach these upon submission.
You will use the work done in this section of the Portfolio to facilitate the formal and informal learning opportunities and application of critical thinking skills in the next steps. In preparation, read through steps 6,7 and 8.
Make any necessary arrangements with the team member(s) who are participating in your planned formal and informal learning opportunities as well as your planned application opportunity (e.g. arrange a meeting, draft an email with attached documents etc.).
Make sure you are prepared to facilitate these opportunities and seek feedback as planned in Section 2 of your Project Portfolio (e.g. required resources have been developed).
ii The opportunities may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more team members.
If the opportunity requires face-to-face interaction, this can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions below and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of how you facilitated the learning or application opportunity to Section 3 of your Project Portfolio.
Facilitate a formal learning opportunity
This is your opportunity to demonstrate your ability to lead a team or individuals to develop their critical thinking ability by addressing their knowledge gap(s).
Facilitate the formal learning opportunity planned in step 5. Make sure you:
Focus on their specific knowledge gaps.
Seek feedback from team member(s) about the learning opportunity youve facilitated.
Facilitate an informal learning opportunity
ii If your formal learning opportunity addressed knowledge gaps of your team, then this learning opportunity will address the knowledge gap(s) of an individual team member. Alternatively, this learning opportunity will be for your team if the formal learning opportunity was created for an individual.
This is your opportunity to demonstrate your ability to lead a team or individual to develop their critical thinking ability by addressing their knowledge gap(s).
Facilitate the informal learning opportunity planned in step 5. Make sure you:
Focus on their specific learning gap(s).
Seek feedback from team member(s) about the learning opportunity youve facilitated.
Facilitate an application opportunity
This is your opportunity to demonstrate your ability to lead a team and individuals to develop their critical thinking ability by facilitating an opportunity for them to apply their critical thinking skills.
Facilitate the application opportunity planned in step 5. Make sure you:
Provide clear instructions on what is required by team member(s) as they critically address the workplace problem.
Provide feedback to the team member(s) relating to their use of critical thinking as they address the work place problem.
Identify additional support your team requires.
Seek feedback from team member(s) about the opportunity youve provided.
Monitor and improve critical thinking practices
After the learning and application opportunities, complete Section 3 of your Project Portfolio.
To complete Section 3, you need to analyse feedback and develop at least one recommendation for improvement in future learning.
You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in your in Section 3 of the Project Portfolio and make sure you attach these upon submission.
Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.
Assessment Task 1: Checklist
Students name:
Did the student: Completed successfully? Comments
Yes No Plan and assess critical and creative thinking by:
accessing at least four different information sources to research critical and creative thinking and present the information as a written report using appropriate language and referencing, including:
a summary of at least three models of critical and creative thinking
at least five characteristics of critical and creative thinking
features of critical thinking skills such as analysis, synthesis and evaluation
formal and informal organisational learning environments and systems
best practice approaches for instructing teams and individuals in critical thinking
examples of how the critical thinking can be applied in the workplace
examples of what a safe critical and creative work environment includes.
identifying how critical thinking is an important part of the organisation, including:
the vision and objectives of the organisation as they relate to critical thinking
assessment of the work environment as it relates to critical and creative thinking, including:
systems, policies and procedures supporting critical thinking
barriers to critical thinking in existing organisational systems
legislative requirements related to critical thinking and training
how critical thinking is required as part of the work done by their chosen team
list of critical thinking skills required for job roles performed by the individual team members
developing at least five questions to identify critical and creative thinking knowledge gaps in your chosen team and the individual team member(s)
planning for teamwork, including:
the diverse requirements of their team
how they plan to establish connections and understanding with team members
techniques to negotiate, influence and elicit the views of your team? Support critical and creative thinking by:
meeting with their team to:
articulate key features of critical and creative thinking concepts to the relevant team
identify at least two critical and creative thinking knowledge gaps for their team and at least two critical and creative thinking knowledge gaps for at least one individual team member.
establish their teams views and experience of the organisations approach to critical thinking
collaborate with team members to identify at least three workplace problems that fall within the scope of the team and require further critical thinking
negotiate with team members to choose which problem is the most pressing and relevant.
developing at least two processes that create a safe environment for critical and creative thinking and including for each process:
a description of the process
resources required for the process to be implemented
description of at least three sources of information related to establishing the process
any relevant legislative requirements
how the process supports a safe critical and creative critical thinking environment.
facilitating a formal and informal learning opportunity for a team and individual by:
focusing on their specific knowledge gaps.
seeking feedback from team member(s) about the learning opportunity youve provided.
facilitating an opportunity for team members to apply critical thinking skill to a workplace problem by:
providing clear instructions on what is required by team member(s)
providing feedback to the team member(s)
identifying additional support their team requires
seeking feedback from team member(s) about the opportunity theyve provided? Monitor and improve critical thinking practices by:
analysing feedback
developing recommendations for improvement in future learning, including:
resources required for the development of the recommendation
the development of at least one recommendation
how the recommendation adheres to explicit organisational policies
how the recommendation adheres to implicit organisational policies
how the recommendation adheres to legislative requirements?
Demonstrate effective oral communication skills, including:
speaking clearly and persuasively to communicate ideas and thoughts
asking questions and listening
seeking the views and opinions of all team members
using appropriate language suitable to the team dynamics? Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date:
Assessment-2
BSBOPS504 Manage business risk
Student Must Fill this Section
Qualification BSB50120 Diploma of Business/ BSB50420 Diploma of Leadership & Management
Student Name: Student ID:
Term:
Year:
Privacy Release Clause: I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process.
Authenticity Declaration: I declare that:
The material I have submitted is my own work;
I have given references for all sources of information that are not my own, including the words, ideas and images of others.
Student Signature: Date:
Assessment Outcome
Assessor Name:
Attempt Satisfactory Not Yet Satisfactory Date Assessor Signature
Initial attempt
2nd attempt/Re-assessment
Information for Student:
All work is to be entirely of the student.
General Information for this assessment:
Read the instructions for each question very carefully.
Be sure to PRINT your FIRST name & LAST name in every place that is provided.
Short questions must be answered in the spaces provided.
For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach its own work formatted in double space, Arial 12 pts.
All activities must be addressed correctly in order to obtain a competence for the unit of competency.
If the student doesnt understand the assessment, they can request help from the assessor to interpret the assessment.
Re-submission of assessment after the term will incur additional fees.
Re-assessment of Result & Academic Appeal procedures:
If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.Re-assessment Process:
An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.
Academic Manager will delegate another faculty member to review the assessment.
The student will be advised of the review result done by another assessor.
If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager OR if need be an external assessor.
The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.
If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.
Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.Academic Appeals:
If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol.
To appeal a decision, the person is required to complete the WSC- Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
Student Support Officer, Western Sydney College (WSC), 55 High St, Parramatta NSW 2150, Email: support@wsc.nsw.edu.auThe notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process.
If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.
The decision of Chief Executive Officer will be final.
Student would then have the right to pursue the claim through an independent external body as detailed in the students complaint / grievance policy.
Comments/Feedback to Students
Assessment Task 2: ProjectInformation for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
your learning resources and other information for reference
Project Portfolio template
Simulation Pack (if you need a case study).
Ensure that you:
review the advice to students regarding responding to written tasks in the Business Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTOs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
i
i
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
ActivitiesComplete the following activities:
Carefully read the following:
This project requires you to lead one business risk process or project for an organisation or work area. As part of the assessment, you will maintain relevant organisational documentation as you:
choose a risk management process or project to work on
establish the scope of the risk management process or project
analyse information from a range of sources to establish the internal and external context of your risk management process or project
consult and communicate with stakeholders to identify, assess, treat and prioritise risks
develop and implement an action plan to treat the risks
monitor and evaluate the risk management process and action plan.
Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!
It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. As a minimum this should include workplace documentation relating to risk management (e.g., risk management policy and procedures). You will also need data to monitor and evaluate risk management process and related action plan.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.
Preparation
Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack. If its your own business or a business where you are working or are familiar with, have your business or case study approved by your assessor.
Choose an appropriate risk management process or project and complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
Establish the risk context
Complete Section 1 of your Project Portfolio. To do this, you need to:
determine the scope of your chosen risk management process/project
evaluate organisational requirements and standards for managing risk
determine the legal requirements of your risk management process/project
list resources available to address risk
establish objectives and critical success factors of the risk management process/project
identify stakeholders who will be part of the risk management process.
communicate with at least two stakeholders to:
explain the risk management process/project
invite stakeholders to help identify and assess risk.
This communication can take place in any appropriate format (e.g. draft email, telephone conversation recording, video of meeting etc.) as long as it adheres to organisational policy and procedures.
If you are basing this assessment on your own business, and your organisations policies require oral communication, you may interact with actual people who work for the business, or your assessor or classmates may play the role of the stakeholders.
For the case study, refer to the internal communication policy and procedures for further guidance.
analyse the external environment of the risk management process/project.
establish the strengths and weaknesses within your business that have the potential to create or impact risk.
Make sure you have answered all questions in Section 1. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 1 of the Project Portfolio and make sure you attach these when you submit this section.
You will use the work done in this section of the Portfolio to consult with stakeholders to assess and address risk.
Identify and analyse risk
Complete Section 2 of your Project Portfolio. To do this, you need to:
plan to discuss risks with invited stakeholders.
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Make sure you are ready to use the tool/technique identified in your planning and the risk scale identified at the end of step 3.
Meet with at least two of the stakeholders you identified as part of Section 1 of your Project Portfolio.
Consult with stakeholders to:
use an appropriate tool/technique to identify at least three risks within the scope of your risk management process/project.
establish at least two potential outcomes for each risk.
assess risk using an appropriate scale.
discuss treatment options for each risk.
prioritise risks.
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This meeting should take 20 minutes.
As part of your consultation, you are required to negotiate and use questioning and listening techniques to elicit opinions and confirm/clarify your understanding. You will be assessed on this.
This meeting may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more team members. This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.
summarise the outcomes of the meeting and assess likelihood and impact/severity of the risk.
research the risks to find out more about them.
use digital technology to document risk (e.g. a risk register using MS Excel).
Make sure you have answered all questions in Section 2. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these when you submit this section.
You will use the work done in this section of the Portfolio to consult with stakeholders to create an action plan for one of your risks and then monitor and evaluate the plan and your risk management process/project.
Implement and monitor risk treatment
Complete Section 3 of your Project Portfolio. To do this, you need to:
complete an action plan for one of the risk treatments in the risk register
communicate the action plan to relevant stakeholders.
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This communication can take place in any appropriate format (e.g. draft email, telephone conversation recording, video of meeting etc.) as long as it adheres to your organisational policy and procedures and the instructions in the Project Portfolio.
If you are basing this assessment on your own business, and your organisations policies require oral communication, you may interact with actual people who work for the business, or your assessor or classmates may play the role of the stakeholders.
For the case study, refer to the internal communication policy and procedures for further guidance. Use verbal communication to communicate the action plan (e.g. either via telephone call, video conference or face-to-face meeting). This should take 5 minutes. Classmates or your assessor may play the role of the stakeholders.
Role-plays can either be viewed in person by your assessor or you may video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio
follow organisational policy and procedures to implement one step of your action plan (e.g. do research, request quote).
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If you are using the case study business, assume that one step in your action plan is to request quotes for RPA systems for invoice capturing. This may for example be through a chat functionality on a website, or drafting an email to a sales representative of an AI business.
maintain your risk management documentation to indicate completion of the step (e.g. mark a step in your action plan as completed).
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If your organisations policy and procedures do not specify how to maintain risk documentation, assume that action plans must be updated to show completion of each action/process or task (as per the Simulation Pack Internal communication policy and Procedure).
Assume a period of time has passed.
If you are basing this on your own business, make sure you have data available to monitor and evaluate the risk management process/project and its associated action plan.
If you are basing this on the case study, information is provided in the Simulation Pack.
monitor and evaluate the action plan and risk management process/project
write a report on the outcomes of the evaluation.
Make sure you have answered all questions in Section 3. You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 3 of the Project Portfolio and make sure you attach these upon submission.
Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.
Assessment Task 2: Assessor Checklist
Students name:
Did the student: Completed successfully? Comments
Yes No Establish the risk context by:
determining the scope of their chosen risk management process/project
evaluating organisational requirements and standards for managing risk
determining the legal requirements of their risk management process/project
listing resources available to address risk
establishing objectives and critical success factors of the risk management process/project
identifying stakeholders who will be part of the risk management process
communicating with at least two stakeholders to:
explain the risk management process/project
invite stakeholders to help identify and assess risk
analysing the external environment of the risk management process/project (political, economic, social, technological and policy)
establishing the strengths and weaknesses within the business that have the potential to create or impact risk? Identify and analyse risk by:
Consulting with stakeholders to:
use an appropriate tool/technique to identify at least three risks within the scope of the risk management process/project
establish at least two potential outcomes for each risk
assess risk using an appropriate scale
discuss treatment options for each risk
prioritise risks
summarising the outcomes of the meeting
assessing likelihood and impact/severity of the risk
researching the risks to find out more about them
documenting risk using digital technology (e.g., risk register)? Implement and monitor risk treatment by:
completing an action plan for one of the risk treatments in the risk register
communicating the action plan to relevant stakeholders
implement the action plan
maintain risk management documentation
monitor and evaluate the action plan and risk management process/project
write a report on the outcomes of the evaluation? Demonstrate effective oral communication skills, including:
Uses listening and questioning techniques to confirm that you understand the views of others correctly
Negotiate with stakeholders about risk management process and outcomes? Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date:
Final Result Record Sheet
After assessment, the assessor and participant should sign the competency record. If competency is not achieved at the first attempt, strategies to address the performance gaps need to be identified and a time for re-assessment must be organised.
Qualification: BSB50120 Diploma of Business/ BSB50420 Diploma of Leadership & Management
UoC: BSBOPS504 Manage business risk
Trainer Name: Student Name: Student ID: Task Satisfactory (S) / Not Satisfactory (NS)
Task 1 Task 2 The Evidences Supplied Are:
Valid Sufficient Authentic Current
Assessment Decision: Competent Not Yet Competent
Student Signature: Assessor Signature: Date: Assessor Feedback to Student:
Assessment-2
BSBOPS504 Manage business risk
Student Must Fill this Section
Qualification BSB50120 Diploma of Business/ BSB50420 Diploma of Leadership & Management
Student Name: Student ID:
Term:
Year:
Privacy Release Clause: I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process.
Authenticity Declaration: I declare that:
The material I have submitted is my own work;
I have given references for all sources of information that are not my own, including the words, ideas and images of others.
Student Signature: Date:
Assessment Outcome
Assessor Name:
Attempt Satisfactory Not Yet Satisfactory Date Assessor Signature
Initial attempt
2nd attempt/Re-assessment
Information for Student:
All work is to be entirely of the student.
General Information for this assessment:
Read the instructions for each question very carefully.
Be sure to PRINT your FIRST name & LAST name in every place that is provided.
Short questions must be answered in the spaces provided.
For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach its own work formatted in double space, Arial 12 pts.
All activities must be addressed correctly in order to obtain a competence for the unit of competency.
If the student doesnt understand the assessment, they can request help from the assessor to interpret the assessment.
Re-submission of assessment after the term will incur additional fees.
Re-assessment of Result & Academic Appeal procedures:
If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.Re-assessment Process:
An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.
Academic Manager will delegate another faculty member to review the assessment.
The student will be advised of the review result done by another assessor.
If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager OR if need be an external assessor.
The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.
If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.
Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.Academic Appeals:
If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol.
To appeal a decision, the person is required to complete the WSC- Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
Student Support Officer, Western Sydney College (WSC), 55 High St, Parramatta NSW 2150, Email: support@wsc.nsw.edu.auThe notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process.
If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.
The decision of Chief Executive Officer will be final.
Student would then have the right to pursue the claim through an independent external body as detailed in the students complaint / grievance policy.
Comments/Feedback to Students
Assessment Task 2: ProjectInformation for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
your learning resources and other information for reference
Project Portfolio template
Simulation Pack (if you need a case study).
Ensure that you:
review the advice to students regarding responding to written tasks in the Business Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTOs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
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Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
ActivitiesComplete the following activities:
Carefully read the following:
This project requires you to lead one business risk process or project for an organisation or work area. As part of the assessment, you will maintain relevant organisational documentation as you:
choose a risk management process or project to work on
establish the scope of the risk management process or project
analyse information from a range of sources to establish the internal and external context of your risk management process or project
consult and communicate with stakeholders to identify, assess, treat and prioritise risks
develop and implement an action plan to treat the risks
monitor and evaluate the risk management process and action plan.
Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!
It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. As a minimum this should include workplace documentation relating to risk management (e.g., risk management policy and procedures). You will also need data to monitor and evaluate risk management process and related action plan.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.
Preparation
Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack. If its your own business or a business where you are working or are familiar with, have your business or case study approved by your assessor.
Choose an appropriate risk management process or project and complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
Establish the risk context
Complete Section 1 of your Project Portfolio. To do this, you need to:
determine the scope of your chosen risk management process/project
evaluate organisational requirements and standards for managing risk
determine the legal requirements of your risk management process/project
list resources available to address risk
establish objectives and critical success factors of the risk management process/project
identify stakeholders who will be part of the risk management process.
communicate with at least two stakeholders to:
explain the risk management process/project
invite stakeholders to help identify and assess risk.
This communication can take place in any appropriate format (e.g. draft email, telephone conversation recording, video of meeting etc.) as long as it adheres to organisational policy and procedures.
If you are basing this assessment on your own business, and your organisations policies require oral communication, you may interact with actual people who work for the business, or your assessor or classmates may play the role of the stakeholders.
For the case study, refer to the internal communication policy and procedures for further guidance.
analyse the external environment of the risk management process/project.
establish the strengths and weaknesses within your business that have the potential to create or impact risk.
Make sure you have answered all questions in Section 1. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 1 of the Project Portfolio and make sure you attach these when you submit this section.
You will use the work done in this section of the Portfolio to consult with stakeholders to assess and address risk.
Identify and analyse risk
Complete Section 2 of your Project Portfolio. To do this, you need to:
plan to discuss risks with invited stakeholders.
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Make sure you are ready to use the tool/technique identified in your planning and the risk scale identified at the end of step 3.
Meet with at least two of the stakeholders you identified as part of Section 1 of your Project Portfolio.
Consult with stakeholders to:
use an appropriate tool/technique to identify at least three risks within the scope of your risk management process/project.
establish at least two potential outcomes for each risk.
assess risk using an appropriate scale.
discuss treatment options for each risk.
prioritise risks.
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This meeting should take 20 minutes.
As part of your consultation, you are required to negotiate and use questioning and listening techniques to elicit opinions and confirm/clarify your understanding. You will be assessed on this.
This meeting may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more team members. This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.
summarise the outcomes of the meeting and assess likelihood and impact/severity of the risk.
research the risks to find out more about them.
use digital technology to document risk (e.g. a risk register using MS Excel).
Make sure you have answered all questions in Section 2. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these when you submit this section.
You will use the work done in this section of the Portfolio to consult with stakeholders to create an action plan for one of your risks and then monitor and evaluate the plan and your risk management process/project.
Implement and monitor risk treatment
Complete Section 3 of your Project Portfolio. To do this, you need to:
complete an action plan for one of the risk treatments in the risk register
communicate the action plan to relevant stakeholders.
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This communication can take place in any appropriate format (e.g. draft email, telephone conversation recording, video of meeting etc.) as long as it adheres to your organisational policy and procedures and the instructions in the Project Portfolio.
If you are basing this assessment on your own business, and your organisations policies require oral communication, you may interact with actual people who work for the business, or your assessor or classmates may play the role of the stakeholders.
For the case study, refer to the internal communication policy and procedures for further guidance. Use verbal communication to communicate the action plan (e.g. either via telephone call, video conference or face-to-face meeting). This should take 5 minutes. Classmates or your assessor may play the role of the stakeholders.
Role-plays can either be viewed in person by your assessor or you may video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio
follow organisational policy and procedures to implement one step of your action plan (e.g. do research, request quote).
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If you are using the case study business, assume that one step in your action plan is to request quotes for RPA systems for invoice capturing. This may for example be through a chat functionality on a website, or drafting an email to a sales representative of an AI business.
maintain your risk management documentation to indicate completion of the step (e.g. mark a step in your action plan as completed).
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If your organisations policy and procedures do not specify how to maintain risk documentation, assume that action plans must be updated to show completion of each action/process or task (as per the Simulation Pack Internal communication policy and Procedure).
Assume a period of time has passed.
If you are basing this on your own business, make sure you have data available to monitor and evaluate the risk management process/project and its associated action plan.
If you are basing this on the case study, information is provided in the Simulation Pack.
monitor and evaluate the action plan and risk management process/project
write a report on the outcomes of the evaluation.
Make sure you have answered all questions in Section 3. You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 3 of the Project Portfolio and make sure you attach these upon submission.
Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.
Assessment Task 2: Assessor Checklist
Students name:
Did the student: Completed successfully? Comments
Yes No Establish the risk context by:
determining the scope of their chosen risk management process/project
evaluating organisational requirements and standards for managing risk
determining the legal requirements of their risk management process/project
listing resources available to address risk
establishing objectives and critical success factors of the risk management process/project
identifying stakeholders who will be part of the risk management process
communicating with at least two stakeholders to:
explain the risk management process/project
invite stakeholders to help identify and assess risk
analysing the external environment of the risk management process/project (political, economic, social, technological and policy)
establishing the strengths and weaknesses within the business that have the potential to create or impact risk? Identify and analyse risk by:
Consulting with stakeholders to:
use an appropriate tool/technique to identify at least three risks within the scope of the risk management process/project
establish at least two potential outcomes for each risk
assess risk using an appropriate scale
discuss treatment options for each risk
prioritise risks
summarising the outcomes of the meeting
assessing likelihood and impact/severity of the risk
researching the risks to find out more about them
documenting risk using digital technology (e.g., risk register)? Implement and monitor risk treatment by:
completing an action plan for one of the risk treatments in the risk register
communicating the action plan to relevant stakeholders
implement the action plan
maintain risk management documentation
monitor and evaluate the action plan and risk management process/project
write a report on the outcomes of the evaluation? Demonstrate effective oral communication skills, including:
Uses listening and questioning techniques to confirm that you understand the views of others correctly
Negotiate with stakeholders about risk management process and outcomes? Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date:
Assessment-1
BSBOPS504 Manage business risk
Student Must Fill this Section
Qualification BSB50120 Diploma of Business/ BSB50420 Diploma of Leadership & Management
Student Name: Student ID:
Term:
Year:
Privacy Release Clause: I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process.
Authenticity Declaration: I declare that:
The material I have submitted is my own work;
I have given references for all sources of information that are not my own, including the words, ideas and images of others.
Student Signature: Date:
Assessment Outcome
Assessor Name:
Attempt Satisfactory Not Yet Satisfactory Date Assessor Signature
Initial attempt
2nd attempt/Re-assessment
Information for Student:
All work is to be entirely of the student.
General Information for this assessment:
Read the instructions for each question very carefully.
Be sure to PRINT your FIRST name & LAST name in every place that is provided.
Short questions must be answered in the spaces provided.
For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach its own work formatted in double space, Arial 12 pts.
All activities must be addressed correctly in order to obtain a competence for the unit of competency.
If the student doesnt understand the assessment, they can request help from the assessor to interpret the assessment.
Re-submission of assessment after the term will incur additional fees.
Re-assessment of Result & Academic Appeal procedures:
If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.Re-assessment Process:
An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.
Academic Manager will delegate another faculty member to review the assessment.
The student will be advised of the review result done by another assessor.
If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager OR if need be an external assessor.
The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.
If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.
Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.Academic Appeals:
If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol.
To appeal a decision, the person is required to complete the WSC- Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
Student Support Officer, Western Sydney College (WSC), 55 High St, Parramatta NSW 2150, Email: support@wsc.nsw.edu.auThe notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process.
If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.
The decision of Chief Executive Officer will be final.
Student would then have the right to pursue the claim through an independent external body as detailed in the students complaint / grievance policy.
Comments/Feedback to Students
Assessment Task 1: Knowledge questions
Information for studentsKnowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
review the advice to students regarding answering knowledge questions in the Business Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTOs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
ii Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Questions
Provide answers to all of the questions below:
Explain the risk management process. You may answer using a labelled diagram or in words (or both) and must include:
a definition of risk management.
a list or illustration of the steps in a risk management process.
a description of what each step involves.
Describe a current risk management standard. In your answer:
name the standard.
explain the purpose of the standard.
list key elements of the standard.
Complete the table below to describe the types of business risk.
Type of risk Description Example Key responsibility
(at least two people)
Strategic risk Compliance risk Financial risk Operational risk
Complete the table to explain three different tools and techniques that may be used to identify risk. The first row has been completed as an example for you to follow.
Technique/tool Description
Brainstorming A group discussion to produce as many ideas or solutions to problems in a pre-determined amount of time.
Explain four options that a company could use to take to control risks.
Explain how legislation and its related regulatory requirements relate to risk management. In your answer:
identify two different legislative and regulatory requirements that may apply to risk management.
for each legislative requirement, explain how it relates to risk management.
provide one example of how regulations support one of the legislation.
Explain the purpose of risk management policies and procedures in the workplace as they relate to risk management.
Complete the table below to summarise how three policies and procedures relate to risk management.
Policy/procedure Description
Record keeping policy and procedure WHS policy and procedure Confidentiality policy/procedure
Assessment Task 1: Assessor Checklist
Students name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments
Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date: