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Student name: Assessor name: Date Final assessment results

Task Type Result

Satisfactory Unsatisfactory Did not submit

Assessment Task 1 Knowledge questions S U DNS

Assessment Task 2 Project Portfolio S U DNS

Overall unit results C NYC Feedback

My performance in this unit has been discussed and explained to me.

I would like to appeal this assessment decision.

Student signature:Date:

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor signature: Date:

CONTENTS

TOC o "1-1" h z u Introduction3Assessment Task 1: Knowledge Questions4Assessment Task 1: Checklist6Assessment Task 2: Project Portfolio7Assessment Task 2: Checklist10

Introduction

The assessment tasks for ICTPMG613 Manage ICT project planning are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the IT Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

ICTPMG613 Manage ICT project planning describes the skills and knowledge required to plan and manage an Information and Communications Technology (ICT) project in small, medium and large organisations.

For you to be assessed as competent, you must successfully complete two assessment tasks:

Assessment Task 1: Knowledge questions You must answer all questions correctly.

Assessment Task 2: Project You must work through a range of activities and complete a project portfolio.

Assessment Task 1: Knowledge Questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

review the advice to students regarding answering knowledge questions in the IT Works Student User Guide

comply with the due date for assessment which your assessor will provide

adhere with your Colleges submission guidelines

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

submit a completed cover sheet with your work

avoid sharing your answers with other students.

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the IT Works Student User Guide. Refer to the appendix for information on:

where this task should be completed

the maximum time allowed for completing this assessment task

whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your College has provided you with an assessment cover sheet, please ensure that you use that.

Questions

Provide answers to all of the questions below:

Identify three cost estimation techniques/methods and explain how they are used.

Describe the purpose of Gantt charts.

Explain the work breakdown structure. In your answer, include reference to how work packages can help project scheduling.

Identify three project methodologies used in ICT projects. Briefly describe each one and its benefits and disadvantages.

Provide a definition of the software development lifecycle (SDLC).

Identify the common stages of the SDLC. In your answer, explain what happens when the final stage is achieved.

Explain how a businesss needs can affect project management activities. In your answer, consider the implications for project control and expected returns on business investment.

Assessment Task 1: Checklist

Students name:

Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments

Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Task outcome: SatisfactoryNot satisfactory

Assessor signature: Assessor name: Date: Assessment Task 2: Project Portfolio

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.

You will need access to:

a suitable place to complete activities that replicates an ICT environment including a computer and relevant software and internet access

your learning resources and other information for reference

Project Portfolio template

Simulation Pack (if you need a case study). Ensure that you:

review the advice to students regarding responding to written tasks in the IT Works Student User Guide

comply with the due date for assessment which your assessor will provide

adhere with your Colleges submission guidelines

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

submit a completed cover sheet with your work

avoid sharing your answers with other students.

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the IT Works Student User Guide. Refer to the appendix for information on:

where this task should be completed

how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However,if your College has provided you with an assessment cover sheet, please ensure that you use that.

Activities

Complete the following activities:

Carefully read the following:

This assessment task requires you to develop and manage project management plans for two ICT projects. For each project you will need to select an appropriate

project methodology, develop the project management plan, a project schedule and develop a project budget, as well as ensure there are budgetary controls in place.

You can do this for two real ICT projects at your workplace or you can use the Simulation Pack provided. If you use your own business or workplace, make sure you can access information about the business problem or opportunity or unfilled legislative need as relevant to the projects. Speak to your assessor to get approval if you want to base this on your own business.

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.

Planning

127458236595Make sure you are familiar with the business you are basing this assessment on and have read through the necessary background information and policies and procedures. For the case study business, this is all of the documents included in

the ICTPMG613 Simulation Pack. If its your own business or a business where you are working or are familiar with, its important at this step that you have your business or case study approved by your assessor.

Complete Page 4 of your Project Portfolio for this unit.

Read through the requirements of Section 1, 2 and 3 of your Project Portfolio which include detailed guidance relevant to all the assessment activities.

Develop project management plan

127521735452You are now to complete Section 1 of your Project Portfolio by developing both of the project management plans. This involves:

Assessing project management and systems development models to be used and selecting a suitable approach, including tailoring methodologies to suit requirements.

Developing an overall project management plan including:

Project overview

Project methodology

Scope

Assumptions and constraints

Deliverables

Roles and responsibilities

Risk management plan.

Complete Section 1 of your Portfolio.

Develop a project schedule and budget

127521735834You are now to complete Section 2 of your Project Portfolio by developing a project schedule and budget for each project. This involves:

Developing a work breakdown structure (WBS).

Estimating project effort and duration to develop a project schedule, including project schedule controls.

Complete Section 2 of your Portfolio and submit it your assessor.

Develop a project schedule and budget

127521735071You are now to complete Section 3 of your Project Portfolio by developing a project schedule and budget for each project. This involves:

Identifying project costs and cash flow requirements to develop a project budget.

Establishing budgetary controls.

Complete Section 3 of your Portfolio and submit it your assessor.

Assessment Task 2 : Checklist

Students name:

Did the student: Completed successfully? Comments

Yes No Assess and select a suitable project management model and system development approach? Tailor methodologies to solution requirements and report on this? Develop and document two project management plans following organisation requirements? Develop and document project management sub-plans? Develop a Work Breakdown Schedule including work packages to meet project requirements? Estimate project effort and duration? Create and document a project schedule and document as per policies and procedures? Allocate work packages by documenting roles and responsibilities? Establish and document schedule controls to use for monitoring the project schedule? Identify and document areas of anticipated project spend? Determine dollar amounts for project items, as well as the timing of cash flows? Develop and document project budget based on anticipated expenditure and cash flow? Establish controls for monitoring budget? Lodge all documentation following policies and procedures? Task outcome: SatisfactoryNot satisfactory

Assessor signature: Assessor name: Date: Case Study Boutique Build Australia

For the purpose of this assessment, you are to assume you are a Senior Project Manager of IT Biz Solutions, which offers a wide range of Information and Computer Technology services to businesses of all sizes.

The company is made up of the following staff:

Name Area of speciality

Roy Belk Software including website design

Dani Chen Software

Maurice Berry Software

Zakary Pineda Hardware

Martha Johannsson Hardware

Jen Moss Networking

Roland Morris Project management

Muhammad Patel Client support/ help desk

Ali Reynholm Project administration

The company often manages projects for clients, following its Project Management Policy and Procedures at all times.

You have been assigned a new client, Build Australia, based in Sydney.

Established in 2010, Boutique Build Australia is a small building company specialising in the design and building of high-quality designer homes for the Sydney metropolitan and surrounding areas.

The companys overall business objectives for the next three years are to expand into Queensland and to set up and operate a permanent model home.

The company is currently quite small in size and everyone except for the site managers work in the same building. At this stage the business is using an old server which often has problems.

Management have preferred not to upgrade their systems as they did not believe it was worth the expense and everyone just got on with any software of hardware issues. Anything dramatic required a tech from IT Biz Solutions to come and address.

Staff have been saving their documentation on their hard drives, which is against procedure. This process has in some cases led to data loss and file corruption. Recently there was a situation in which

data in a clients directory was corrupted. This information was being held on one of the Customer Service Officers laptops and had not been copied to the server. The client was not impressed at the loss of data that they needed to resend to Boutique Build, and they questioned the organisations IT processes. It took some days to obtain information from suppliers and other sources to replace what was corrupt.

Management realised that this mistake was quite costly in terms of their reputation and the time that was wasted in gathering all the required information. They decided to contract IT Biz Solutions to implement new hardware and software, with a focus on applications that will allow the team to work remotely as they are looking to expand interstate, they will need effective systems to keep the business running and keep all staff connected.

As well as the issue with the hardware and software as described above, the company would like you to design a new website for them. Their current one is adequate but very basic. A new high quality web site designed to attract more customers and create a better brand image.

The new website should be simple but engaging and stylish. The website will need to include information about the company, details of the products (ideally videos of each type of house), have a contact page and have a blog page for the latest news.

Your job is to develop two project management plans so your team and those at Boutique Build have a road map to project completion.

The information you have been provided with to develop the project management plan related to the hardware and software project is as follows:

IT Biz Solutions will replace the outdated IT systems and hardware of Boutique Build Australia and implement user-friendly, accessible products and services. This will include use of cloud- based applications to allow remote access for all staff, upgrading existing hardware to ensure all staff are able to remain efficient and productive, implementing applications that are able to be integrated to ensure maximum productivity.

The budget for this project is $40,000 and is not negotiable. The full amount will be provided upfront for the project and will be spent accordingly.

Hardware and software decided upon:

Accounting software: Xero

Office application: Microsoft Office 365 Business Premium

Anti-virus: Webroot Secure Anywhere

File management: Dropbox

Project management application: Wrike

Tablet devices: Apple iPad 32GB, Wi-Fi and cellular connectivity

Hardware:

All customer service staff desktop computers with specifications appropriate to general administrative duties

Three customer service officers new monitors up to 27 inches in size

All managers - new laptops no larger than 15 inch

Major milestones to include

Hardware installation and configuration

Installation of all required applications

Setting up of user accounts

Data backup and migration

Testing of hardware and software

Rollout

Roles and responsibilities for this project will be as follows:

Name Role Responsibilities

Student name Senior IT Project Manager Develop and manage the project

Liaise with CEO and Operations Manager of Boutique Build Australia

Monitor project progress

Performance manage the team

Roland Morris Assistant Project Manager Provide information from project manager to the team

Keep team focused during meetings

Ensures project schedule is being met

Refers to project manager where difficulties are encountered

Zakary Pineda Hardware Specialist Order and acquire hardware as per project resources requirements

Configures hardware to specifications

Installs hardware

Tests hardware

Refers to Assistant Project Manager

Dani Chen Software Specialist Order and acquire software as per project resources requirements

Name Role Responsibilities

Installs software

Sets up user accounts

Configures software

Tests software

Refers to Assistant Project Manager

The information you have been provided with to develop the project management plan related to the website project is as follows:

The budget is $10,000. The full amount will be provided upfront for the project and will be spent accordingly.

Call to action is watch videos and buy products.

Roles and responsibilities for this project will be as follows:

Name Role Responsibilities

Student name Senior IT Project Manager Develop and manage the project

Liaise with CEO and Operations Manager of Boutique Build Australia

Monitor project progress

Performance manage the team

Ben Nguyen Project Assistant Provide information from project manager to the team

Keep team focused during meetings

Ensures project schedule is being met

Refers to project manager where difficulties are encountered

Dani Chen Software Specialist Designs and builds website as per WBS

Name Role Responsibilities

Refers to Assistant Project Manager

Please note that all ICT team members are costed out to clients at $150 per hour.

Boutique Build Australia Information

Operations Manager Ishtar Kahn

Site Manager Manuel Hermes

Site Manager Anwar Chen

Site Manager Ingrid Kowalski

Customer Service Officer

Ben Nguyen

Customer Service Manager Lucas Ngan

Marketing and Sales Manager Susan Morgan

Human Resources Manager Erin Close

Chief Executive Officer Judith Lee

Organisation Chart

Customer Service Officer

Sasha Quinn

Customer Service Officer

Salma Vallin

Roles and responsibilities

Role Name Responsibilities

CEO Judith Lee Company success

Operations Manager Ishtar Kahn Plan and direct operations and improve productivity and efficiency

HR Manager Erin Close Co-ordinate human resources activities

Marketing and Sales Manager Susan Morgan Oversee marketing, advertising and sales activities

Customer Service Manager Lucas Ngan Team coordination and training

Customer Service Officers Ben Nguyen

Sasha Quinn Salma Vallin Liaise with customers and suppliers

Site Manager Ingrid Kowalski Coordinate employees and subcontractors

Site Manager Anwar Chen Coordinate employees and subcontractors

Site Manager Manuel Hermes Coordinate employees and subcontractors

Strategic Plan

20212023

Boutique Build Australia

Executive Summary

Established in 2010, Boutique Build Australia is a building company specialising in the design and building of high-quality designer homes for the Sydney metropolitan and surrounding areas.

Our vision to be the best home builder in Australia drives everything we do, from the friendly greeting we give to customers at our display centre, to our supplier relationships and to our employees professional development.

Vision

To be the best quality home builder in Australia.

Our values are:

The core values underpinning our activities are:

Quality

Innovation

Leadership

Respect

Honesty and reliability

Our policies:

In order to meet our core values, we have policies in these areas:

Quality control

High-quality and timely customer service

Continuous improvement

Customer complaints and feedback

Respectful, sensitive and transparent work practices

Work health and safety, to protect our staff and our customers

Compliance against relevant Australian Standards, state and federal legislation and regulations

Strategic Goals

To be well led, high performing, profitable and accountable

Ensure that all financial operations, performance indicators and results support the strategic policies

Identify new and expand existing sources of revenue

Achieve profits of at least 10% per annum

Increase sales of homes in current Sydney market by 10% per annum over the next three years

Establish a presence in Queensland and build at least 100 new homes in Brisbane and its surrounding areas during the period of the Strategic Plan, beginning 2020

Plan expansion into other Australian states and territories during the second half of 2021.

Set up and operate a permanent model home

Give potential customers the experience of being in a high-quality home

Demonstrate new environmentally friendly building techniques

Provide a point of reference for customers

Improve brand recognition.

Attract, engage and develop the best staff

Continuing the drive to a customer centred, high performance workforce and culture

Strengthening the skills of our people, to better support customer needs

Continuing to enhance the diversity of our workforce.

Situation Analysis

Strengths Weaknesses

Value and quality

Strong management

Customer loyalty

Friendly organisational culture

Level of available finance for investment Focus on Sydney market only

Brand name not developed as yet

High turnover of casual workforce

Poor IT infrastructure

Lack of diversity in workforce

Opportunities Threats

Housing sector experiencing growth

Potential for growth in Brisbane and Sunshine Coast market

Innovation in environmental housing

Many advertising channels unexplored Environmental effects

Changes in Industry/ Government legislation affecting construction industry

Possible adverse effects of government policy formulation

High level of competition

Predicted uncertainties in the world economy impacting level of demand for housing

Low price competitors

Failing to satisfy client demands

Marketing Strategies

Our marketing strategies aim to:

build trust

generate leads now and convert those leads quickly

demonstrate our commitment to deeper customer engagement.

We plan to develop our market share by:

Improving our marketing and advertising

Setting up a permanent model home near a popular shopping centre to increase interaction with potential customers.

Placing brand recognition advertisements in the Sydney Domain Magazine

Continually improving communication channels with all our stakeholders, ensuring a flow of timely and accurate information to facilitate effective planning and decision making

Targeting identified growth markets with planned, market appropriate campaigns employing a variety of promotional strategies and advertising mediums

Offering attractive fee structures to our clients

Continually improving the skills, knowledge and effectiveness of Boutique Build Australia through our commitment to training and development

Regularly reviewing the effectiveness of all our operations and making improvements when and where necessary.

Project management plan template

Project overview

Provide a brief explanation of the background of the project.

Project methodology

Provide a brief explanation of the project methodology chosen and rationale. Include reference to tailoring required.

Objectives

Benefits that the project intends to achieve.

Scope

Document the project scope.

Assumptions and constraints

List assumptions and constraints.

Deliverables

List project deliverables.

Roles and responsibilities

Identify the roles of the project team.

Risk management plan

List the major risks that could be expected for this type of project, as well as consequences of the risk occurring (add more rows as required). Use the risk management legend below.

Risk Likelihood Severity Treatment/control methods

Likelihood

Risk Likelihood Severity Treatment/control methods

Impact

Negligible Minor Moderate Significant Severe

Very likely Low Medium Medium Medium High High High

Likely Low Low Medium Medium Medium High High

Possible Low Low Medium Medium Medium High Medium High

Unlikely Low Low Medium Low Medium Medium Medium High

Very unlikely Low Low Low Medium Medium Medium

PROJECT PORTFOLIO

ICTPMG613 Manage ICT project planning

CONTENTS

Section 1: Project Management Plan28Section 2: Project schedule30Section 3: Project budget34Student name: Assessor: Date: Business this assessment is based on: Project descriptions: Section 1: Project Management Plan

PROJECT 1: Include name of the Project

Project management models

Discuss the most suitable project management model/systems development approach for this project.

Consider the following in your response:

Why is this methodology suitable rather than others?

What tailoring is appropriate in regards to the project methodology you have chosen? Project Management Plan

Write a Project Management Plan using the template in the Simulation Pack.

List the name of your document here and attach your Project Management Plan to this section of your portfolio. If you are completing this for a project in your workplace, you must also use the template in the Simulation Pack for your Project Management Plan. Attach: Project Management Plan

PROJECT 2: Include name of the Project

Project management models

Discuss the most suitable project management model/systems development approach for this project.

Consider the following in your response:

Why is this methodology suitable rather than others?

What tailoring is appropriate in regards to the project methodology you have chosen? Project Management Plan

Write a Project Management Plan using the template in the Simulation Pack.

Section 2: Project schedule

Complete this section for each project. If you are completing this for the case study organisation, use the Simulation Pack information. If you are completing this for your own workplace projects, you will need to include the information based on this.

PROJECT 1: Include name of the Project

Work Breakdown Structure

Include the title of your Work Breakdown Structure here and attach it to your Portfolio. Project effort and duration

Use your WBS to go through the project activities required and identify the following:

Optimistic estimation of each activity (best case scenario).

Pessimistic estimation of each activity (worst case scenario).

Most likely time (best guess).

Also use the PERT formula to develop and document the task estimation here.

Hint: Remember you will need to have watched the video in your learning materials about estimating tasks and dependence.

Gantt Chart

Create a Gantt Chart based on your work. This will be the Project Schedule.

List the name of your document here and attach it to your Portfolio. Schedule control

Document here how you will ensure that the schedule you have developed is kept to

i.e. schedule controls. Attach: Work Breakdown Structure

Gantt Chart

PROJECT 2: Include name of the Project

Work Breakdown Structure

Include the title of your Work Breakdown Structure here and attach it to your Portfolio. Project effort and duration

Use your WBS to go through the project activities required and identify the following:

Optimistic estimation of each activity (best case scenario).

Pessimistic estimation of each activity (worst case scenario).

Most likely time (best guess).

Also use the PERT formula to develop and document the task estimation here.

Gantt Chart

Create a Gantt Chart based on your work. This will be the Project Schedule.

List the name of your document here and attach it to your Portfolio. Schedule control

Document here how you will ensure that the schedule you have developed is kept to

i.e. schedule controls. Attach: Work Breakdown Structure

Gantt Chart

Section 3: Project budget

PROJECT 1: Include name of the Project

Areas of project spend

List all the resources that are required for the project and that will incur costs.

Remember to include physical resources, as well as human resources. Project costs estimation

For each of the items you have listed above, include the dollar amount.

Further, outline when the budget for the project will be received so as to be clear on cash flow. Budget control

Document here how you will ensure that the budget you have developed is kept to

i.e. budget controls.

List at least three actions that you will take to ensure budget control. PROJECT 2: Include name of the Project

Areas of project spend

List all the resources that are required for the project and that will incur costs.

Remember to include physical resources, as well as human resources. Project costs estimation

For each of the items you have listed above, include the dollar amount.

Further, outline when the budget for the project will be received so as to be clear on cash flow. Budget control

Document here how you will ensure that the budget you have developed is kept to

i.e. budget controls.

List at least three actions that you will take to ensure budget control.