Follow safe work practices for direct client care

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Subject Code :
HLTWHS002
University :
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HLTWHS002

Follow safe work practices for direct client care

STUDENT ASSESSMENT WORKBOOK

Table of Contents

Unit Assessment Plan

Assessment Instructions for the Student Assessment Methods

Demonstrating Competency Assessment Performance Resubmits

Workplace Assessment Observation Plagiarism

Pre-Assessment Checklist

ASSESSMENT METHOD 1: Short Answer Questions

ASSESSMENT METHOD 2: Projects

ASSESSMENT METHOD 3: Simulation Observations

ASSESSMENT METHOD 4: Workplace Observations Assessment Record

Student Feedback Form

Unit Assessment Plan (Also in the Unit Outline)

Instructions to Learner

Assessment instructions

Overview Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process.

Written work Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:

Address each question including any sub-points
Demonstrate that you have researched the topic thoroughly
Cover the topic in a logical, structured manner
Your assessment tasks are well presented, well referenced and word processed
Your assessment tasks include your full legal name on each and every page.

Active participation It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.

Plagiarism

Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a learners exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a learner can be accused of plagiarism:

Presenting any work by another individual as one's own unintentionally
Handing in assessments markedly similar to or copied from another learner
Presenting the work of another individual or group as their own work
Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.

If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.

Collusion

Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action. Collusion or copying from other learners is not permitted and will result in a 0 grade and NYC.

Assessments must be typed using document software such as (or similar to) MS Office. Handwritten assessments will not be accepted (unless, prior written confirmation is provided by the trainer/assessor to confirm).

Competency outcome There are two outcomes of assessments: S = Satisfactory and NS

= Not Satisfactory (requires more training and experience).

Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded Competent (C) or Not yet Competent (NYC) for the relevant unit of competency.

If you are deemed Not Yet Competent you will be provided with feedback from your assessor and will be given another chance to resubmit your assessment task(s). If you are still deemed as Not Yet Competent you will be required to re-enrol in the unit of competency.

Additional evidence If we, at our sole discretion, determine that we require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. We retain this right at any time, including after submission of your assessments.

Confidentiality We will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.

Assessment appeals process If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal to the course coordinator, in writing, outlining the reason(s) for the appeal.

Recognised prior learning Candidates will be able to have their previous experience or expertise recognised on request.

Special needs Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.

Assessment requirements

Assessment can either be:

Direct observation
Product-based methods e.g. reports, role plays, work samples
Portfolios annotated and validated
Questioning
Third party evidence.

If submitting third party evidence, the Third Party Observation/Demonstration document must be completed by the agreed third party.

Third parties can be:

Supervisors
Trainers
Team members
Clients
Consumers.

The third party observation must be submitted to your trainer/assessor, as directed.

The third party observation is to be used by the assessor to assist them in determining competency.

The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.

To demonstrate competence in this unit you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. If you do not answer some questions or perform certain tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you supplementary questions to determine your competence. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.

Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your assessments or appeal the result.

As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction.

If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.

Final Assessment-1

SHORT ANSWER QUESTIONS (SAQ)

Student & Assessor Cover Sheet

Student Name
Student Number ID:
Date
Student Declaration	I have been supplied with the learning materials. I have completed the class and had time to learn and practice before assessment. The Assessor has gone through the Instructions and checklist on page 2 and I understand that this is a formal assessment. I understand I must answer all the questions in exam conditions I understand I must demonstrate the skills or knowledge myself to prove this is my own work. I will do it in the time allowed under supervision by the Assessor. I have ticked the boxes on page 2 and I am ready for assessment and sign here.
Student Signature

Short Answer Questions - WRITTTEN Results
Result (1^st attempt)	/	Satisfactory ( S)		Not Yet Satisfactory (NYS)
If NYS Will 2^nd attempt be written or oral ?	Note gap questions /topics to be reassessed
Result (2^nd attempt) Written /Oral	/	Satisfactory ( S)		Not Yet Satisfactory (NYS)
Assessors Name
Assessor's Signature			Date
Assessor comment /feedback	Note feedback provided if NYS:
Candidate Declaration	I have received the results and feedback for this written assessment
Student Signature					Date

Instructions to Students

You have received the Unit Outline at the start of this subject and you have had information about the assessments for this unit in the unit outline and in discussion in class.

- This is the Short Answer Questions assessment (1- SAQ )
- There is 45 minutes allocated to complete the Questions
- If you have difficulty reading or understanding questions, you can ask the assessor for clarification.
- Mark answers in black ink ONLY.
- You must answer all the questions correctly to be deemed satisfactory in this assessment task. (100%) It is marked S Satisfactory or NYS Not Yet Satisfactory
- Your assessor will explain assessment conditions to you again as per the unit outline, then please sign the checklist below to indicate you understand these conditions.

Candidate to answer the following questions (Yes or No)

1	Do you understand how this assessment ties into the training?	Y	N
2	When/where the assessment going to take place and the conditions of the assessment?	Y	N
3	Do you feel ready to do the assessment activity?	Y	N
4	Do you know that the assessment is not pass/fail? Do you know that you can do a re-sit if you are ready? The Assessor may set another time for gap assessment or follow up with open questions if there is doubt about your responses. We expect candidates to be successful at the second attempt.	Y	N
5	Do you know you can appeal the assessment decision if you think it is not fair?	Y	N
6	Do you have any special needs that we need to adjust for during this assessment?	Y	N

If you ticked NO for anything above, write more information here.

If you feel not ready for the assessment, talk to the Assessor and do not go ahead.

When you are ready, please sign the cover page.

The timing for the QUESTIONS starts when the class is ready.

Assessment Method 1 - Short Answer Questions

- - Briefly answer the questions below in the spaces provided. Use the space provided as a guide to the length of your answer.
  - Where there is multiple choice or true false, circle the correct answer
  - This must be your own work
  - You cannot use any resources for this assessment
  - You must get a satisfactory response for each question
  - You have 60 minutes to complete this assessment

When delivery home care and community care, aged care and disability services you need to be aware of hazards that may be present in a work situation.
1. What is a Hazard?

b.Hazards can arise from:

List 2 (two) functions of a health and safety representative:

Give an example of a risk you are aware of that is associated with driving and/or travelling with clients. What procedures would you follow to minimise risk.

Why is it extremely important to follow organisation policies and procedures when working in a new environment?

5. Give an example of a lifting task that could be a manual handling

hazard associated with aged care that you need to be able to identify?

Give an example of a pushing/pulling task that could be a manual handling hazard associated with aged care that you need to be able to identify?

What postures would you adopt when carrying out the following tasks:

Restraining a person

Transferring a person from a chair to a wheelchair

Carrying a tray of food

If you were moving a person in bed how would the manual handling hazards risks be increased if the person was unable to support their whole body?

Give an example for when you would use the following types of manual handling equipment:

Client hoists

Standing lifters

Slide sheets

Give an example where there may be sources of risk to your personal safety when providing direct care services within care settings?

Give two (2) examples of where would you find information about the threats of risk and people related factors?

Give an example of where there may be a source of infection when working with people in aged care environments:

Give three (3) examples of standard precautions that you can put in place to prevent the spread of infection as part of your work routine:

Give an example of when you have had to use additional infection control procedures in your workplace. What was the precaution?

List some of the sources of infection in care settings for workers?

Who are the designated personnel in your work place who you would report hazards to?

List three (3) formats of how work instructions could be given to you in any work place?

18. List workplace procedures for dealing with incidents, fire and/or hazardous events?

List few behaviours of concern and strategies to minimise the risk as per organisational procedures?

List the PPES and type of use of each of the following.

Items

Name

Type of use

Assessment Method 2 - Project

Read the instructions below before commencing this project:

Learners Name:
Unit:	HLTWHS002 FOLLOW SAFE WORK PRACTICES FOR DIRECT CLIENT CARE
Assessors Name:
Training Package:
Workplace/simulated workplace:
Date of assessment:
Project Instructions:
You are required to research the following topics and answer the questions within each topic Make sure you write clearly and legibly The length of the answer is indicated by the instructions for each task You must complete all tasks to a satisfactory level Your assessor will provide you with timeframes to complete this assessment It must be your own work

List the organisation procedures that are in place for minimizing risk in your workplace.

Identify the Manual Handling Code of Practice for the state that you work in. What is the purpose of the Manual Handling Code of Practice?

What is the three stage approach to manual handling and what does it involve?

What should you do to prevent infection if you have cuts, abrasions or a skin disorder?

Outline the steps you can take to minimise/eliminate the following hazards:
- A person you work with has suffered damage to his nervous system and as a result he is unable to recognize the need to use the toilet. Although he uses a catheter, from time to time it has not been changed frequently enough as it has overflowed causing urine to spill onto the floor.
- Using the risk assessment forms and following the correct procedure for your workplace, assess the level of risk for this to reoccur and outline the steps that can be put in place to minimise this from happening on a regular basis

Explain how to assess the risk using the tools described in the Manual Handling Code of practice (or equivalent) for own State or territory?

Explain why is it important to recognise control measures for manual handling risk, including eliminating manual handling wherever possibl

8. Explain why is it important to follow established manual handling procedures and

work instructions for minimising manual handling activity/ risk?

9. If you are understaffed and is going through stress and fatigue, how would you manage? Whom do you report to at the workplace?

10. Why is it important to conduct environmental assessment to identify potential sources of risk to personal safety

11. List step by step procedure to deal with the following:

a. Incident: Fal

b. Fire at workplace

c. Evacuation

What is debriefing? Why is it important to address individual needs in workplace?

List 2 examples of task and/or job specific WHS issues, you have raised with appropriate people in accordance with workplace procedures and relevant WHS legislative requirements?

Explain why is it important to participate in maintaining currency of safe work practices in the workplace within organisation procedures and the scope of responsibilities and competencies?

Explain why is it important to provide feedback to supervisor on hazards in work area in line with organisation WHS policies and procedures?

Describe employee rights and employer obligations regarding consultation on WHS matters?

Resources required for Portfolio

Assessment will require access to:

Client handling and mobility devices commonly used in the industry sector including patient hoists, standing lifter, wheelchair, slide sheets and other client assistive devices and mobility aids
Recognized risk control strategies
Appropriate equipment
Workplace health and safety policies and procedures
Other related policies and procedures
Duties, statements and/or job descriptions

- Sample care plans

Practical Assessment Instructions

Learners Name:
Unit:	HLTWHS002: FOLLOW SAFE WORK PRACTICES FOR DIRECT CLIENT CARE
Assessors Name:
Training Package:
Workplace/simulated workplace:
Date of assessment:
Practical Assessment Instructions:
All Learners: The trainer/ assessor will inform you of any significant errors or misjudgements throughout the procedure and give valuable feedback to you for the rectification of the problem. If the result of the assessment is that you are Not Yet Satisfactory, you may be required to retake the assessment. Identify sources of risk to personal safety, assess the level of risk and follow risk minimisation procedures, You are required to carry out the following four manual handling tasks. During each task you must verbally explain to the trainer/assessor the step-by-step procedures, identify what the possible risks are to your personal safety and explain how you would minimise or eliminate the risk where possible. You must ensure that you follow established handling procedures that are in the organisations work instructions along with following guidelines outlined in the Manual Handling Code of Practice for your state. The manual handling tasks that you must complete are: Moving a person in bed. Be aware of posture, movement, environmental conditions, equipment involved, and frequency of task. However, these tasks may be changed depending on the facilities and equipment available at the time of assessment. Identify sources of infection and apply industry accepted practice to minimise risk of infection to themselves, clients and others, You are required to demonstrate the correct way to wash and dry your hands(Hand Washing) thoroughly in order to prevent infection and also put on and remove gloves to prevent any substance coming in contact with your skin. Follow procedures and strategies for risk control, 1. Scenario: You have commenced your shift in the aged care facility that you work in. You are about to enter the bedroom of Mr Smith to collect his tea cup and plate as he has had afternoon tea in his bedroom. Mr Smith spends most of his day in his bed. Unfortunately Mr Smith was unable to get a strong grip on his tea cup and

as a result he knocked his cup against the water jug which spilled from the bed- table, down onto the side of the bed and onto the floor. The floor is very slippery and you have identified a potential hazard.

c. You took the required steps to take action to contain the damage and have cleaned up the affected area. Now you must report the hazard. Using your organisations hazard report form and following workplace procedures you must report the hazard to the designated personnel. For assessment purposes the designated personnel is your trainer/assesso

1a Primary Skill Assessment

Candidate name:
Assessor name:
Primary Skill:	Moving the Person Up in Bed with a Slide Sheet
Place of Assessment:
Date of assessment:	1st		2nd
Time of Assessment:	1st		2nd
Instructions As you progress through this Primary Skill assessment you will need to read each of the items in the left hand column to make sure you complete the task correctly. Your assessor will place a C or NYC in the boxes next to each part of the task during assessment. The assessor will complete the column on the right hand side listing any procedures/settings considered not being competently adhered to. These steps are critical to the performance of each task
Before you begin you will need to confirm that you understand the following safety alert;
Lifting and Moving Persons in Bed For safety and efficiency, decide how you will move the person before starting the procedure. If you need help from a co-worker, ask someone to help before you begin. Also plan how to protect drainage tubes or containers connected to the person. Beds are raised horizontally to lift and move persons in bed. This reduces bending and reaching. You must: Use the bed correctly Protect the person from falling when the bed is raised Follow the rules of body mechanics Keep the person in good alignment Position the person in good alignment after lifting or moving I can confirm that I understand the above safety alert and will apply it to the best of my abilities:
Candidate Signature:		Assessor Signature:

Assessors note: Please date any comments to avoid confusion. If not enough space please use the Comments page at the end of this Primary Skill Assessment.
*C = Competent/ NYC = Not Yet Competent*	1st	2nd
Pre-Procedure
Pre-Procedure
1 Follow Delegation Guidelines: Lifting and Moving Persons in Bed. See Safety Alert: Lifting and Moving Persons in Bed.
2 Ask a co-worker to help you.
3 Practice hand hygiene.
4 Identify the person. Check the ID bracelet against the assignment sheet. Call the person by name.
5 Explain what you are going to do.
6 Provide for privacy.
7 Lock the bed wheels.
8 Raise the bed for body mechanics. Bed rails are up if used.
Procedure
9 Lower the head of the bed to a level appropriate for the person. It is as flat as possible.
10 Stand on one side of the bed. Your co- worker stands on the other side.
11 Lower the bed rails if up.
12 Remove pillows as directed by the nurse. Place a pillow against the headboard if the person can be without it.
13 Stand with a broad base of support. Point the foot near the head of the bed toward the head of the bed. Face that direction.
14 Roll the sides of the lift sheet up close to the person.

15 Grasp the rolled-up lift sheet firmly near the persons shoulders and buttocks. Support the head.
16 Bend your hips and knees.
17 Move the person up in bed on the count of 3. Shift your weight from your rear leg to your front leg.
18 Repeat steps 13 through 17 if necessary
19 Unroll the lift sheet.
Post-Procedure
20 Put the pillow under the persons head and shoulders. Straighten linens.
21 Provide for comfort. Position the person in good alignment (p. 319).
22 Place signal light within reach.
23 Raise or lower bed rails. Follow the care plan.
24 Raise the head of the bed to a level appropriate for the person.
25 Lower the bed to its lowest position.
26 Unscreen the person.
27 Complete a safety check of the room.
28 Decontaminate your hands.
29 Report and record your observations.
Feedback:	Is this activity clear to you? Do you need any assistance to undertake this activity?	o YES o NO o YES o NO
	Please, notify your trainer/assessor of your need for assistance immediately after you have read this task.

1^st Assessment	Date:		Time:
This Candidate has been deemed		Competent / Not Yet Competent (Circle one)
Candidate signature:			Date
Assessor signature			Date
1^st Assessment Comments:




2^nd Assessment	Date:		Time:
This Candidate has been deemed		Competent / Not Yet Competent (Circle one)
Candidate signature:			Date
Assessor signature			Date
2^nd Assessment Comments:



Delegation Guidelines:
Lifting and Moving Persons in Bed Many delegated tasks involve lifting and moving the person in bed. Before lifting or moving a person, you need this information from the nurse and the care plan: Position limits and restrictions How far you can lower the head of the bed Any limits in the persons ability to move or be repositioned What procedure to use How many workers are needed to safely lift and move the person What equipment is needed trapeze, lift sheet, mechanical lift What pillows can be removed before lifting or turning the person How to position the person If the person uses bed rails What observations to report and record

1b Primary Skill Assessment

Candidate name:
Assessor name:
Primary Skill:	Hand Washing
Place of Assessment:
Date of assessment:	1st		2nd	3rd
Time of Assessment:	1st		2nd	3rd
Instructions As you progress through this Primary Skill assessment you will need to read each of the items in the left hand column to make sure you complete the task correctly. Your assessor will place a C or NYC in the boxes next to each part of the task during assessment. The assessor will complete the column on the right hand side listing any procedures/settings considered not being competently adhered to. These steps are critical to the performance of each task
Before you begin you will need to confirm that you understand the following safety alert;
Hand Hygiene You use your hands for almost every task. They can pick up microbes from one person, place, or thing. They transfer them to other people, places, and things. That is why hand hygiene is so very important. You must practice hand hygiene before and after giving care.
I can confirm that I understand the above safety alert and will apply it to the best of my abilities:
Candidate Signature:		Assessor Signature:

Assessors note: Please date any comments to avoid confusion. If not enough space please use the Comments page at the end of this Primary Skill Assessment.
*C = Competent/ NYC = Not Yet Competent*	1st	2nd	3rd
Procedure
Procedure
1 See Safety Alert: Hand Hygiene.
2 Make sure you have soap, paper towels, an orange stick or nail file, and a wastebasket. Collect missing items.
3 Push your watch up 4 to 5 inches. Also push up uniform sleeves.
4 Stand away from the sink so your clothes do not touch the sink. Stand so the soap and faucet are easy to reach.
5 Turn on and adjust the water until it feels warm.
6 Wet your wrists and hands. Keep your hands lower than your elbows.
7 Apply about 1 teaspoon of soap to your hands.
8 Rub your palms together and interlace your fingers to work up a good lather. This step should last at least 15 seconds.
9 Wash each hand and wrist thoroughly. Clean well between the fingers.
10 Clean under the fingernails. Rub your finger tips to your palms.
11 Clean under fingernails with a nail file or orange stick. This step is done for the first hand washing of the day and when your hands are highly soiled.
12 Rinse your wrists and hands well. Water flows from the arms to the hands.
13 Repeat steps 7 through 12, if needed.

14 Dry your wrists and hands with paper towels. Pat dry starting at your finger tips.
15 Discard the paper towels.
16 Turn off faucets with clean paper towels. This prevents you from contaminating your hands. Use a clean paper towel for each faucet.
17 Discard paper towels
Feedback:	Is this activity clear to you? Do you need any assistance to undertake this activity?			o YES o NO o YES o NO
	Please, notify your trainer/assessor of your need for assistance immediately after you have read this task.
1^st Assessment	Date:		Time:
This Candidate has been deemed		Competent / Not Yet Competent (Circle one)
Candidate signature:			Date
Assessor signature			Date
1^st Assessment Comments:




2^nd Assessment	Date:		Time:
This Candidate has been deemed		Competent / Not Yet Competent (Circle one)
Candidate signature:			Date
Assessor signature			Date
2^nd Assessment Comments:

2c. Hazard Report Form

To be completed by person identifying hazard	Name (optional): Date:
	Description of hazard (include area and task involved, and any equipment, tools, people involved. Use sketches if necessary.) Suggested Actions (list any suggestions you have for reducing or eliminating the problem, eg. redesign, use of mechanical devices, training etc.)
To be completed by WHS Coordinator / Manager	Action Taken (to be completed by OSH Coordinator/Manager in consultation with employee representative and include action at local level or referral to other sources)
		Risk rating after action taken
	WHS Coordinator/Manager name: Date: Evaluation: o Hazard eliminated o Hazard Controlled
	Further actions, by whom, when?
	o Response to person reporting Date of response: o Report to Safety & Health Committee o Copy to State Office (Monthly)
	WHS Coordinator: Date:
	Employee Representative: Date:

Assessment Record

Candidate Name:
Assessor Name:
Location:		Date:
HLTWHS002: FOLLOW SAFE WORK PRACTICES FOR DIRECT CLIENT CARE
*Circle answer*
The candidates written assessment questions were:	Satisfactory	Not Yet Satisfactory
The candidates portfolio content was:	Satisfactory	Not Yet Satisfactory
The candidates practical performance was:	Satisfactory	Not Yet Satisfactory
The Candidates Work placement was:	Satisfactory	Not Yet Satisfactory
The candidates overall result was:	Competent	Not Yet Competent
Comments:
Candidates Signature:		Date:
Assessors Signature:		Date:

Learner Feedback Form

Learners Name:
Unit:	HLTWHS002: FOLLOW SAFE WORK PRACTICES FOR DIRECT CLIENT CARE
Assessors Name:
Assessment Date:
Please provide us some feedback on your assessment process. Information provided on this form is used for evaluation of our assessment systems and processes. This information is confidential and is not released to any external parties without your written consent.
Please tick Yes or No for the questions below:		Yes	No
Did you receive information about the assessment prior to the date?
Were the instructions to the assessment clear and easy to understand?
Did you understand the purpose of the assessment?
Were you advised of the performance criteria?
Were you advised of the process of the assessment?
Were there any surprises in your assessment?
Did you feel the assessment was fair?
Was your assessor professional?
Did you feel the assessment was accurate?
Were you comfortable with the outcome?
Did you receive feedback about your assessment?
If you answered no to any of the above questions are you aware of the appeals process?
Comments:

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Uploaded By : Akshita
Posted on : April 11th, 2025
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Follow safe work practices for direct client care