I am in inventory part of project.
I am in inventory part of project.
Project assessment
Criteria
Unit code and name
ICTSAD502 | Model data processes
Qualification/Course code and name
ICT50220 | Diploma of Information Technology (Business Analysis)
Student details
Student number
Student name
Assessment declaration
Note: If you are an online student, you will be required to complete this declaration on the TAFE NSW online learning platform when you upload your assessment.
This assessment is my original work and has not been:
plagiarised or copied from any source without providing due acknowledgement.
written for me by any other person except where such collaboration has been authorised by the Teacher/Assessor concerned.
Student signature and date
Version:1.0
Date created:4 November 2021
Date modified: DATE @ "dd/MM/yyyy" * MERGEFORMAT 28/10/2022
For queries, please contact:
SkillsPoint: Nithin Boddu, Product Manager - ADAPT, Product Group
Contact Details: 02 9217 4768
Location: Parramatta
2021 TAFE NSWRTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the: Learning BankThe contents in this document is copyright TAFE NSW 2021 and should not be reproduced without the permission of TAFE NSW. Information contained in this document is correct at the time of printing: DATE @ "d MMMM yyyy" * MERGEFORMAT 28 October 2022. For current information please refer to our website or your Teacher/Assessor as appropriate.
Assessment instructions
Table 1 Assessment instructions
Assessment details Instructions
Assessment overview The objective of this assessment is to assess your knowledge and performance in modelling the data processes of a system or database development project.
Assessment event number 2 of 2
Instructions for this assessment This is a project-based assessment that assesses your knowledge and performance of the unit.
Submission instructions On completion of this assessment, you are required to submit it to your Teacher/Assessor for marking. Where possible, submission and upload of all required assessment files should be via the TAFE NSW online learning platform.
Ensure you have included your name at the bottom of each page of documents you submit.
It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.
What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment you must answer all the questions correctly.
If a resit is required to achieve a satisfactory result it will be conducted at an agreed time after a suitable revision period.
What do I need to provide? TAFE NSW student account username and password. If you do not know your username and password, contact your campus or service centre on 131601.
Computer or other device with word processing software and internet access
Writing materials, if required.
What the Teacher/Assessor will provide Access to this assessment and learning resources, including the student workbook and any supporting documents or links.
Organisational documentation, policies, and procedures
Case studies
Due date
Time allowed
Location Indicative time to complete assessment:
In class: One hour
Out of class: Five hours.
Assessment feedback, review or appeals Part of this is an unsupervised, take-home assessment. Your Teacher/Assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you.
You may access your referenced text, learning notes and other resources.
In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment.
If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher/Assessor or Head Teacher. If they are unavailable, contact the Student Administration Officer.
Contact your Head Teacher/Assessor for the assessment appeals procedures at your college/campus.
Specific task instructions
The instructions and the criteria in the tasks and activities will be used by your Teacher/Assessor to determine if you have satisfactorily completed this assessment event. Use these instructions as a guide to ensure you demonstrate the required knowledge and skills.
You may have the option to record your participation and submit as video evidence. If you are submitting video evidence, you must:
Provide a video clearly meeting all requirements listed below and in the Observation Checklist
Ensure you have access to the equipment and resources required to participate in the demonstration
Follow the Video recording instructions (pdf) (Long URL: https://share.tafensw.edu.au/share/items/744af7d4-a241-45e2-adb0-0e13f2fe4950/0/?attachment.uuid=01c3c87a-4599-48c2-91f0-68a00b5bbb4c) which includes useful tips, links to resources and a demonstration video.
Scenario
You will use Anthonys Fast food restaurant as your project scenario. Please refer to Anthonys Vision to get a background to the company and to understand their strategic directions. This will enable you to build a system which is in line with their goals and direction.
Tasks
Whilst completing your requirements artefact tasks in assessment 1 of 2, after they have been signed off, please include them into the Requirements Report. Do this consistently as you build up the requirements report.
You will be taught each technique/modelling tool. You then need to apply it to your part of the system to elicit the requirements. Submit your work, and the Instructors will give you feedback. You will correct any omissions or errors and re-submit your work. If they are satisfactory, the Instructor will sign off on the observation sheet.
Refer to the template for content requirements. If it is satisfactory, the Instructor will sign off on the Feedback sheet.
These are the following sections of the requirements document template that you need to complete:
Sections Report cover page, header, footer
Document Information (page 4) section a & b Update with relevant information and dates
1 Do for the whole project scenario. You may need to refer to document: Vision of Project Scenario Company. (1st document in Requirements Phase tab in moodle)
2 Whole project or assigned module, refer to template.
3.1 Whole project
3.2, 3.3, 3.4, 3.5 This pertains only to your assigned section ie. Manage Sales (yellow) or Manage Inventory (blue) or Manage Staff Rosters (green)
You need to gain a satisfactory mark in both assessment events to achieve a Competent grade in this phase.
Fill in this assessment cover sheet , sign it, and submit this to the moodle together with your Requirements Report.
Assessment feedback
NOTE: This section must have the Teacher/Assessor and student signature to complete the feedback. If you are submitting through the TAFE NSW online learning platform, your Teacher/Assessor will give you feedback via the platform.
Assessment outcome
Satisfactory
Unsatisfactory
Assessor feedback
Has the assessment declaration for this assessment event been signed and dated by the student?
Are you assured that the evidence presented for assessment is the students own work?
Was reasonable adjustment in place for this assessment event?
If yes, ensure it is detailed on the assessment document.
Comments:
Assessor name, signature and date
Student acknowledgement of assessment outcome
Would you like to make any comments about this assessment?
Student name, signature and date
Project assessment
Criteria
Unit code and name
ICTSAD502 | Model data processes
Qualification/Course code and name
ICT50220 | Diploma of Information Technology (Business Analysis)
Student details
Student number
Student name
Assessment declaration
Note: If you are an online student, you will be required to complete this declaration on the TAFE NSW online learning platform when you upload your assessment.
This assessment is my original work and has not been:
plagiarised or copied from any source without providing due acknowledgement.
written for me by any other person except where such collaboration has been authorised by the Teacher/Assessor concerned.
Student signature and date
Version:1.0
Date created:4 November 2021
Date modified: DATE @ "dd/MM/yyyy" * MERGEFORMAT 12/10/2022
For queries, please contact:
SkillsPoint: Nithin Boddu, Product Manager - ADAPT, Product Group
Contact Details: 02 9217 4768
Location: Parramatta
2021 TAFE NSWRTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the: Learning BankThe contents in this document is copyright TAFE NSW 2021 and should not be reproduced without the permission of TAFE NSW. Information contained in this document is correct at the time of printing: DATE @ "d MMMM yyyy" * MERGEFORMAT 12 October 2022. For current information please refer to our website or your Teacher/Assessor as appropriate.
Assessment instructions
Table 1 Assessment instructions
Assessment details Instructions
Assessment overview The objective of this assessment is to assess your knowledge and performance in undertaking process modelling of requirements for a system or database development project.
Assessment event number 1 of 2
Instructions for this assessment This is a project-based assessment that assesses your knowledge and performance of the unit.
This assessment is in 5 parts::
develop functional decomposition
Develop event decomposition
Develop Use cases & use case diagrams
Develop User stories
Specify business rules
Submission instructions On completion of this assessment, you are required to submit it to your Teacher/Assessor for marking. Where possible, submission and upload of all required assessment files should be via the TAFE NSW online learning platform.
Ensure you have included your name at the bottom of each page of documents you submit.
It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.
What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment you must answer all the questions correctly.
If a resit is required to achieve a satisfactory result it will be conducted at an agreed time after a suitable revision period.
What do I need to provide? TAFE NSW student account username and password. If you do not know your username and password, contact your campus or service centre on 131601.
Computer or other device with word processing software and internet access
Writing materials, if required.
What the Teacher/Assessor will provide Access to this assessment and learning resources, including the student workbook and any supporting documents or links.
Organisational documentation, policies, and procedures
Case studies
Due date
Time allowed
Location Indicative time to complete assessment:
In class: One hour
Out of class: Five hours.
Assessment feedback, review or appeals Part of this is an unsupervised, take-home assessment. Your Teacher/Assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you.
You may access your referenced text, learning notes and other resources.
In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment.
If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher/Assessor or Head Teacher. If they are unavailable, contact the Student Administration Officer.
Contact your Head Teacher/Assessor for the assessment appeals procedures at your college/campus.
Specific task instructions
The instructions and the criteria in the tasks and activities will be used by your Teacher/Assessor to determine if you have satisfactorily completed this assessment event. Use these instructions as a guide to ensure you demonstrate the required knowledge and skills.
You may have the option to record your participation and submit as video evidence. If you are submitting video evidence, you must:
Provide a video clearly meeting all requirements listed below and in the Observation Checklist
Ensure you have access to the equipment and resources required to participate in the demonstration
Follow the Video recording instructions (pdf) (Long URL: https://share.tafensw.edu.au/share/items/744af7d4-a241-45e2-adb0-0e13f2fe4950/0/?attachment.uuid=01c3c87a-4599-48c2-91f0-68a00b5bbb4c) which includes useful tips, links to resources and a demonstration video.
Scenario
You will use Anthonys Fast food restaurant as your project scenario. Please refer to Anthonys Vision to get a background to the company and to understand their strategic directions. This will enable you to build a system which is in line with their goals and direction.
Tasks
You will work to model the data processes of your project. This unit assessment consists of 2 assessments, the project and report. This is an individual assessment, you may work on different parts of the system, but you need to submit your own individual work.
The system is split into different parts. You will be assigned specific parts of the system to work on by the Instructor. Each individual will work on their parts and elicit requirements from the client. You need to use the following techniques/modelling tools to develop and document the relevant artefacts:
There are 5 artefacts below, these are quite often included in a requirements study. Databases are needed to support a system hence the system requirements relate directly to the requirements for the database. In some cases, we can ignore some requirements as their impact on the database is minimal. (ie. Their impact is more on the design/creation of the system, vs the database.)
Functional Hierarchy Diagram
Event Table
Use Case Model
Use Case Text
User stories
Business rules
l be taught each technique/modelling tool. You then need to apply it to your part of the system to elicit the requirements. Submit your work, and the Instructors will give you feedback. You will correct any omissions or errors and re-submit your work. If they are satisfactory, the Instructor will sign off on the observation sheet.
You will also document and submit your project work in the Business Requirements Report. Refer to the template for content requirements. If it is satisfactory, the Instructor will sign off on the Feedback sheet.
You need to gain a satisfactory mark in both assessment events to achieve a Competent grade in this phase.
Assessment feedback
NOTE: This section must have the Teacher/Assessor and student signature to complete the feedback. If you are submitting through the TAFE NSW online learning platform, your Teacher/Assessor will give you feedback via the platform.
Assessment outcome
Satisfactory
Unsatisfactory
Assessor feedback
Has the assessment declaration for this assessment event been signed and dated by the student?
Are you assured that the evidence presented for assessment is the students own work?
Was reasonable adjustment in place for this assessment event?
If yes, ensure it is detailed on the assessment document.
Comments:
Assessor name, signature and date
Student acknowledgement of assessment outcome
Would you like to make any comments about this assessment?
Student name, signature and date
Anthonys Fast Food Restaurant
Manage Sales
Place order (payment, push order to kitchen ie. Display it on a screen)
Indicate cooking item
Cook item
Indicate item cooked
Indicate collected
Manage menu item
Create menu item
Read menu item
Update menu item
Delete menu item
Manage menu category
Create menu category
Read menu category
Update menu category
Delete menu category
Manage customer
Create Customer details
Read Customer details
Update Customer details
Delete Customer details
Manage Ingredient
Create ingredient item
Read ingredient item
Update ingredient item
Delete ingredient item
Manage Supplier Information
Create supplier details
Read supplier details
Update Supplier details
Delete supplier details
Manage Inventory
Generate PO
Create PO
Read PO
Update PO
Delete PO
Send PO to supplier
Receive Invoice
Check Invoice vs P.O
Check Invoice vs Actual Goods
Update Status (ready for payment) & Update stock QoHGenerate Invoice Payment
Manage Rostering
Manage Empty Roster
Create Empty Roster
Read Empty Roster
Update Empty Roster
Delete Empty Roster
Send SMS to staff
Specify Availability (included CRUD & SMS to staff, this is an EBP)
Assign Staff (included CRUD & SMS to staff, this is an EBP)
Assign Back-up Staff
Check-in
Check-out
Manage Staff Information
Create staff member details(the role that this staff is doing)
Create staff member ID number (next chronological number)
Read staff member details
Update staff member details
Delete staff member details
Manage Staff Role
Create staff role
Allocate staff role to staff member
Read staff roles
Update staff roles
Delete staff roles
Generate Business Intelligence
Generate Top 5 most sold items (grouped by item, counting number sold, filtering out any not in top 5)
Generate Top 5 average order preparation time for each employee
Generate number of free meals provided per store
Generate sales trend for branch/store over 6 months
Generate Bottom 5 sold items
Column1 Event Trigger Source Use Case Response Destination
5.1 Many dishes on the menu Appearance of a dish on the menu
(Picture, name, price
,description
Ingredients, size) Anthonys Fast food Create Ingredient
(Ingredient is available for cooking)
MSG: Ingredient has been created successfully Customer
5.2 Ingredients in a dish or changing the menu Recipe change or menu change
(Picture, name,
price,
description,
ingredients,
size) Anthonys Fast food Update Ingredient A new ingredient has appeared, the quantity of the ingredient has changed.
(MSG: Ingredients has been updated successfully)
customer
5.3 Drawing up a list of purchased ingredients necessary for cooking Purchase of ingredients
(Menu Item ID, Name) Anthonys Fast food Read
ingredient All necessary ingredients are available Anthonys Fast food
5.4 Ingredients no longer used in cooking
(Management decides that a certain ingredients will not be use any more, hence it will be deleted) The ingredient is not used in the preparation of any dish from the menu.
(menu ID, Name) Anthonys Fast food Delete ingredient The ingredient is excluded from the list of purchased products
(MSG: Ingredient has been deleted
successfully) Anthonys Fast food
6.1 Crete a list of suppliers Need to buy ingredients Anthonys Fast food Create supplier profile There is a list of suppliers Anthonys Fast food
6.2 Need to order ingredients or contact supplier Supplier profile inquiry Anthonys Fast food Read supplier profile Supplier profile details Anthonys Fast food
6.3 Supplier details have changed Change supplier information Anthonys Fast food Update Supplier Profile Making changes to supplier information 6.4 Supplier no longer supplied ingredients Ordering ingredients from the supplier is not carried out Anthonys Fast food Delete supplier profile Supplier entry is deleted Anthonys Fast food
7.1 Time to buy ingredients Weekly Generate purchase order Ingredients ordered Anthonys Fast food
7.2 Staff wishes to create a PO to make an emergency order because an ingredient is running low Ingredients are running low
([ingredient ID,QTY], supplier Depicted delivery date and time, address) staff Create purchase order MSG:PO created Anthonys Fast food
7.3 It is necessary to get familiar with the purchase order Get familiar with the purchase order
(PO Id) Anthonys Fast food Read purchase order Purchase order read Anthonys Fast food
7.4 It is necessary to adjust Correct a purchase order
(Picture, name, Price,
Description,
size) Anthonys Fast food Adjust purchase order Purchase order adjusted Anthonys Fast food
7.5 It is necessary to delete a purchase order Delete purchase order
(menu ID) Anthonys Fast food Delete purchase order Purchase order deleted Anthonys Fast food
7.6 When the purchase order is composed, the staff wishes to send it to the supplier Ready to send a purchase order
(PO Id) Supplier Send purchase order to supplier purchase order
(via email/via an XML file etc.) Supplier
7.7 Good which we ordered has arrived Purchase order is ready to be performed Anthonys Fast food Receive invoice The invoice has been received Anthonys Fast food
Good has arrived with invoices needs to check that we are being invoiced for what we ordered Invoice ID, PO Id Staff Check invoice VS PO Msg: invoice status updated successfully All checks have been done to ensure that invoice is ready for payment Invoice ID, Payment status Update status (QOH) Generate payment invoice 7.8 Anthonys fast food is ready to pay for invoice Ready to pay invoice
(Weekly/daily) Anthonys Fast food Generate invoice payment Email of payment status
Credit transaction Supplier
Bank
11.1 Management wants a report of the top 5 menu items ordered Produce sale item report Management Generate top 5 sale items Top sales items generated Managements
11.2 Management wants a report of the most cooked items by employee for staff appraisal reports
Time to produce Most cooked items by employee Produce items cooked by employee report
Weekly Management Generate top 5 Most items cooked Employee Most cooked items by employee report Management
11.3 Management wants a report of the sales trends Produce sales trends report by branch for the last 6 months Management Generate sales trend for branch over 6 Sale trend report generated Management
11.4 Management wants a report of bottom 5 sale item End of the day/week/month
/quarter/year management Generate bottom 5 sale item Get a report for bottom 5 sale items management
Conceptualizing a Business
Anthonys fast food is a small company that started with just a simple idea to provide food service located in the Hills district. The relatively small fast food business is faced with many challenges throughout the year. By examining the importance of the fast food companys vision, mission, and values a student can see how these factors determine the strategic direction and will allow the company to prepare for the challenges ahead. In this paper, the business will be defined by a mission statement, a vision will be created, the guiding principles or values will be discussed, an examination on how the vision, mission, and values guide the business and an evaluation on how the business addresses customer needs and achieves competitive advantage. By examining the importance of a vision, mission and values, a company can ensure success.
Anthonys Fast food
Anthonys fast food specializes in fast food service located in the Hills district area. This service is provided 24 hours 7 days a week. The company has a small dine in area to satisfy the needs of all types of customers. The company services has a reputation of serving healthy, nutritious food to their customers in a prompt manner. The prices are affordable, and the staff are courteous and professional.
Define business by developing a mission statement
During the planning stages, the company has in mind a general intention or outcome that the strategy is to attain. For example, the mission or general intention of the business should be referenced during the strategic planning stage. This purpose is written in the mission. According to Pearce and Robinson (2004), The mission statement is a message designed to be inclusive of the expectations of all stakeholders for the companys performance over the long run (p. 26), in preparing a mission statement, a company must therefore, keep in mind to make it obvious and concise, include socially significant and quantifiable criteria and deem coming close to it from a grand scale. A mission statement should consider several concepts, such as the moral position of the company, the desired image the company wants to project to the public, the crucial strategic impact for the company, a depiction of the target market, a description of the services, and anticipations of growth and profitability.
The mission statement for Anthonys fast food is that the company strives to provide the highest quality at competitive prices to customers located in the Hills district area. The company aspires to attain the highest possible customer satisfaction levels by displaying highest standards in customer service, quality and professionalism. The company will set benchmarks for other fast food companies in the Sydney area by displaying unparalleled commitment in terms of ensuring customer service.
Create a vision
A vision statement is a future-oriented pronouncement of the companys goals and objectives. According to Ward (2009), A vision statement may apply to an entire company or to a single division of that company. In many ways, the mission statement states the companys reason for being and the vision statement says based on that reason, this is what the company wants to become. The strategy must come from the vision, since the strategy wants to accomplish the vision, and satisfy the companys mission.
The vision statement of Anthonys fast food is that the company will become a pioneer in the fast food industry by displaying extraordinary professionalism in terms of its customer service. The company will be a recognized benchmark for other existing and new entrants in the fast food business for its unique value proposition, customer satisfaction levels, and service quality and price competitiveness.
Define guiding principles
Key Values or guiding principles of the company is that customer is king, respect for culture and promote diversity.
Customer is the king: Customer satisfaction is the companys highest priority and the company will go to any extent to fulfill the needs and wants of our customers in the best possible manner.
The company will strive to respect the culture, customs and business practices of businesses and customers from different parts across the world.
The company will respect diversity and strive to operate in the most ethical manner in a cross cultural environment. The company will promote diversity at the workplace and will not discriminate in terms of recruitment, promotion and employee development on the basis of culture, ethnic background, gender or religion.
Importance of the vision, mission, and values
Vision and mission statements are extremely important in providing a strong framework, guideline or direction to the overall strategic plan. Vision and mission statement ensures that organizational employees and management have a clear sense of the longer term objectives and provide a firm platform to formulate other short and medium term objectives of the organization. It instills a sense of motivation among the management and the employees and provides a clear cut objective to achieve in the longer term. The formulation of strategic plans, tactical actions and control mechanisms are developed in light of the longer term vision and mission statement of the organization.
Values act as governing rules for organizational employees. It guides them in conducting their day to day operations. Value statements describe how employees want to act with each other in the business. Just as the core values underlie organizational culture, core values are also a critical part of the guiding philosophy and therefore, vision. Core values are therefore, extremely important to the strategic direction of the business. These core values can relate to different constituents such as customers, employees, business goals, ethical conduct, to the businesss management and leadership philosophy depending on the company. Values are statements about how the company will respect and appreciate customers, suppliers and themselves.
Evaluate Customer Needs and Competitive Advantage
A competitive advantage is practiced by creating distinctive competencies. A company can create a competitive advantage by creating a product or service with an added benefit as compared to others. By addressing customers growing needs and adding a benefit, Anthonys fast food hopes to achieve a competitive advantage. The company provides nutritious food, even though it may be a fast food company. All raw ingredients are fresh & sourced daily. Hiring is selective and all employees are trained in exceptional customer service standards. The company will guarantee that the service will be on time every time or the item is free of charge. By providing these services and benefits, the company believes it will achieve a competitive advantage over the other fast food companies in the area.
Critical Thinking of Objectives
The strategic objectives were derived from the mission statement. The mission statement for Anthonys fast food is that the company strives to provide the highest quality at competitive prices to customers located in the Hills district area. The company aspires to attain the highest possible customer satisfaction levels by displaying the highest standards in customer service, quality and professionalism. The company will set benchmarks for other fast food companies in the tri-state area by displaying unparalleled commitment in terms of ensuring customer service.
In terms of the financial perspective, the companys objectives are to increase market share, margins and revenue, the company; will need to become more competitive in terms of pricing to offer more "Value for the money" to the customers. This can be done by improving service quality, and adding value added services. The company will need to make good use of the best practices in market research, including market research tools and technologies, to develop a strong understanding of the competitive scenario in the industry and to keep a close eye on competitive development in the industry. This information will not only be crucial to sustain competitiveness in the current area, but also to gain an entry into newer areas.
In terms of the customer perspective, the companys objectives are to increase customer retention and satisfaction. The major key values or guiding principles of the company is that customer is king, respect for culture and promote diversity. Customer satisfaction is the companys highest priority, and the company will go to any extent to fulfill the needs and wants of our customers in the best possible manner. From the companies values a strategic objective of retaining the customers was established. If Anthonys fast food is to provide the best customer service, the customers must rate Anthonys fast food better than the companys competitors. In addition, since most customers want fast and safe service the company has set the metric as the reduction in waiting time for the customer to be served.
Two strengths of Anthonys fast food are a nutritious and wide-ranging menu offerings and exceptional customer service, so Anthonys fast food has set the strategic objective of providing faster service. Faster service will improve the competitive position of Anthonys fast food. By addressing customers growing needs and adding a benefit, Anthonys fast food hopes to achieve a competitive advantage. By providing these services and benefits, the company believes it will achieve a competitive advantage over the other fast food companies in the area.
In terms of the internal process, the companys major objective will be to improve process performance by improving technology and reducing costs. In order to move ahead of competitor's and move to the next level of providing high quality service at competitive pricing, the company will need to deploy best possible technology, software tools and software in different departments to improve efficiency and quality of operations. For example, it can make use of technologies to track food preparation from the order to the handing over to customers. Another possibility is to use CRM software to analyze customer database and to offer customized, improved service to customers. CRM will enable the company to offer world class customer service and develop customized marketing strategies to attract repeat customers. Similarly, ERP systems will integrate the operations of the organization and will significantly improve accuracy of logistics or procurement operations.
To reduce costs the company will need to reengineer its existing processes and systems and transform itself towards a more efficient organization by significantly improving existing processes and systems. Such initiative will require an organization wide quality initiative to identify bottlenecks, issues and problems and to adopt best practices for improving service and process quality. To reduce spending and costs the company has a large fleet of vehicles and as demand for airport travel decreases, it can deploy extra capacity into newer routes. This will allow the company to improve its capacity use and meet its fixed expenses related to operating such huge fleet in today's recessionary period.
Lastly, in terms of learning and growth perspective, one of the major objectives is to improve employee satisfaction. In order to improve employee satisfaction, the organization will need to develop a culture that fosters innovative, creativity and flexibility among its employees. Further, management should strive to transform the organizational culture into a direction that strongly supports quality and customer focus in each area of the organization. The current trends of employees changing jobs can lead to wastage of cost incurred in providing training. For this reason, the company has the strategic objective of optimizing the workforce by retaining employees.
