ICT5150 Information Systems Assignment

Assessment 1: Weekly workshop Activity

Assessment Details:

Students are required to work on in-class activities weekly (2, 4, 5, 6, 7, 9, 10) and submit them by the end of the workshop session. Assessments include situation analyses and practical application of skills.

Activities and exercises assess students’ ability to understand theoretical concepts and materials. To complete these activities, you are required to study the material provided (lecture slides, tutorials, and reading materials) and engage in the unit’s activities and the discussion forums.

The prescribed textbook, lecture materials, and recorded videos are the main references and recommended reading material. By completing this assessment successfully, you will be able to identify key aspects of information systems. The student is required to submit the weekly activities at the end of the workshop session.

Assessment 2: Quiz

Assessment Details:

Online quizzes assess students’ ability to understand theoretical materials. The quiz will be Multiple-choice questions which are relevant to the lecture materials. The students need to study the lecture slides and the chapters associated with the weekly lecture and the workshop material before and after class activities.

Assessment 3: Case study

Assessment Details:

Using real-world cases, the case study will assess your knowledge of key content areas in information systems. For successful completion of the case study, you are required to study the material provided (lecture slides, tutorials, and reading materials) and engage in the unit’s activities and the discussion forums). The prescribed textbook is the main reference and recommended reading material. By completing this assessment successfully, you will be able to identify key aspects of information systems. This will help in achieving ULO1 and ULO2.

Case Study- Tate & Lyle Devise a Global IT Strategy

Founded in 1859 in Liverpool as a sugar refiner, today Tate& Lyle is a global provider of specialty food and other ingredients to four markets: food and beverage manufacturers (sweeteners, restaurants, and fibre), paper manufacturers (starches), animal feed producers (cornmeal), and cosmetic manufacturers (cosmetics and creams). It operates over 30 manufacturing facilities in four regions: the Americas, Europe, the Middle East, and Africa.

Tate & Lyle grew through acquisitions of many companies in its operating regions throughout its history. The 1970s began diversifying from the sugar business into more specialized agricultural food products. In 2016 the company had €2.6 billion in sales and €189 million in profits. Tate & Lyle’s 2020 strategic plan is to expand the specialty food segment, broaden the geographic mix of sales to include the Asia Pacific and Latin America, and generate over €200 million in sales from new products. As a multinational agribusiness, the firm faces stiff competition from giant global competitors like ConAgra, Archer Daniels Midland, and BASF.

In the process of growing over many decades, Tate & Lyle had gathered a large collection of financial accounting systems across four regions and thirty operating facilities. All these financial systems' accounts were reconciled manually, using spreadsheets produced by individual units, telephone calls, paper records, fax, and emails to clarify disparities. Each region had its own manual processes for reconciling accounts. Reconciliation refers to the business processes used by firms to ensure that recorded expenditures and revenues are accurately reflected in cash outflow and income statements. The existing manual system stored records in different locations around the globe, which led to errors and made it difficult to produce monthly and annual financial statements. Senior managers understood that the firm could not achieve its business strategic objectives without a major rethinking of its basic financial accounting systems.

The solution management decided on was to centralize financial accounting at a single location in Lodz, Poland, and to develop an Account Reconciliation and Task Management system. This new system is based on SAP’s ERP (Enterprise Resource Planning) system, which combines thousands of general ledger accounts and transactions across the four regions into a single system. SAP’s ERP utilizes their HANA relational database software, which stores and retrieves data and provides many other enterprise capabilities, including predictive analytic, management dashboards, and text search.

Black Line's consulting firm was hired to implement the new system and coordinate with Tate & Lyle financial groups. Implementing the system required two years of intensive planning and the integration of legacy systems into the new single system. The major requirements for the new system included standardized templates, electronic approval of workflows, an easyto-use interface so managers could quickly obtain the information they needed, as well as the ability to handle multiple currencies, produce basic reports in a timely fashion, and integrate data in the SAP system with non-SAP accounting systems already in use at the regional level.

Implementing the new system also gave managers the opportunity to revise and simplify business processes based on industry best practices and to enforce their use across all four regions. The result is a reconciliation system that is accurate, timely, transparent, and able to produce end-of-day results, report on progress towards month-end closing targets, identify outstanding tasks, and communicate with the teams responsible for completing the tasks.

Source: Laudon, KC, & Laudon, JP 2019, Management Information Systems:
Managing the Digital Firm, Global Edition, Pearson Education Limited, Harlow, United Kingdom. Available from: ProQuest Ebook Central.

Tasks:

Imagine you work as a consultant for Tate & Lyle. You need to introduce a workflow management system to help improve organisation workflows. In deciding whether this system suits your business needs, you are required to investigate the following through a considerable amount of research, including a literature review and relevant examples.

1. Discuss the case study objectives.
2. Identify the problems Tate & Lyle's new information systems address and recognize the root of those problems? You require to include the role of people, organizations and technology in these problems.
3. Examine how Tate & Lyle’s new systems assist employees in being more productive.
4. Discuss the lessons that can be learned from this case regarding managing information through Enterprise Resource Planning (ERP).
5. Present the workflow management system for Tate & Lyle? Explain the benefits and challenges this system provides to organizations.
6. Determine how an organization decide to invest in a system such as Tate & Lyle’s workflow management system is worthwhile?
7. Identify and discuss the information security systems for protecting business information, such as Tate & Lyle?

Assessment Details:

IT service management (ITSM) refers to all procedures, processes, and policies that help organizations manage and implement their IT services. With this, its goal is to consistently support and improve the delivery of IT services to align with the needs of the enterprise.

Organizations frequently adopt a predefined framework of best practices and standard processes to provide a disciplined approach to service management. Like anything in tech, though, there are numerous ITSM frameworks to choose from.

This assessment aims to identify three frameworks for ITSM applied to different organizations. More specifically, you require to answer the below tasks:

1. Identify three different frameworks and policies related to ITSM.
2. Recognize the component and attributes of each selected framework.
3. Identify the applicability and limitations of each chosen framework.
4. Make comparisons between the selected frameworks.
5. Explain each framework with one specific example and present the limitation and applicability of the framework in any organization (you need to have three examples)

Assessment5: Final exam

Assessment Details:

In this assessment, students are required to answer short answer and case study-related questions. The exam is an open book exam and an online base. It covers the topics covered from week 1 to week 10 inclusive. The students need to study the lecture slides and the chapters associated with the weekly lecture and the workshop material, before and after class activities.

This exam aims to assess the student’s understanding of the key concepts of the topics explained from week 1 to week 10. The exam will be conducted on campus and during the final examination week 12.

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