ICTSAS432 Identify The Client's problem Case Study

Please read the case study provided for this unit and complete the tasks from B to G. To complete this assessment task, students are required to participate in a meeting using the template provided:

When conducting the meeting, you are required to:

• Greet the team members.
• Discuss the roles and responsibilities of the team member
• Organizational procedures for identifying and resolving client problems
• Discuss the following:
  • Client details and determine the user support issue
  • Identify the ICT system being used by the client
  • Confirm resolution of user support issue and change request
  • Finalise client support procedures
• Ensure the understanding of the team members.
• Gather feedback from the team members.
  • Use listening and questioning to elicit the views of others and to clarify or confirm understanding

The team member will:

• Clarify their doubts about the team members
• Provide feedback on the improvements required

After the meeting, you are then required to:

• Prepare the meeting minutes.
• Complete the assessment activities as mentioned.

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