Implement innovative processes Case Study

Procedure

1. Turn to the case study ‘Implement an innovative process’ (Appendix 1). 
2. Review ‘Part 1 – Implementation’. Examine all aspects of the new process to be implemented.
3. Develop action plans for 1) transition, and 2) communication. In each action plan, include:
   • activities, objectives, measures (KPIs), timeframes
   • activities to promote the process and sustainability
   • activities to communicate costs and benefits to relevant people
   • activities to reduce any negative impact on people.
4. Develop at least two contingency plans related to possible implementation issues you foresee in relation to activities in your action plans.
5. Review ‘Part 2 – Follow up’. Examine implementation issues and failures.
6. Critically analyse the causes of these implementation failures and draft a report describing how the contingency plans will address them.
7. Amend action plans and contingency plans to address the implementation failures.
8. Develop a schedule for evaluation and continuous improvement. Include regularly scheduled:
   • evaluation activities, regularly repeated over a suitable time frame
   • evaluation activities to capture learnings from all work activities
   • activities to embed learning into work processes.
9. Submit documents to your assessor as per the specifications below. Ensure you keep a copy of all work submitted for your records.

Specifications

You must provide:

• action plans for transition, communication
• two contingency plans related to transition and communication action plans
• a written analysis of the causes of implementation failure
• amended action plans and contingency plans 
• evaluation and continuous improvement schedule.

Your assessor will be looking for:

• application of quality management and continuous improvement theories to planning and scheduling activities
• application of creativity and innovation theories to scheduling evaluation and continuous improvement
• application of organisational learning principles to continuous improvement planning
• application of sustainability practices to planning/revising plans
• analytical skills to identify improvement opportunities based on data in case study
• demonstration of creativity skills to think laterally and identify improvement opportunities to revise activities based on data in case study
• demonstration of learning skills to develop options for continuous improvement from data in case study.

Adjustment for distance-based learners

• No variation of the task is required.
• A follow-up interview may be required (at the discretion of the assessor).
• Documentation can be submitted electronically or posted in the mail.