IT Service Management and Professional Culture
- Subject Code :
ITECH-7400
- University :
Federation University Exam Question Bank is not sponsored or endorsed by this college or university.
- Country :
Australia
Task Name:Team ITSM Poster Presentation
Purpose: The poster presentation enables students to develop the oral communication, video recording and editing, and poster presentation skills. It will also test their knowledge and application of the Information Technology Service Management (ITSM) framework.
Assessment Details:
Background
IT service management (ITSM) is the process of designing, delivering, managing, and improving the IT services an organisation provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organisation grow.
Irrespective of the size of business, every organisation is involved in IT service management in some way. ITSM ensures that incidents, service requests, problems, changes, and IT assets in addition to other aspects of IT services are managed in a streamlined way.
Requirements
This is a team task. Students will be allocated to teams of 4 members. One student should be nominated team leader. Teams will prepare a poster and accompanying video presentation on the application of the ITSM framework to an organisation of their choice. Students will be required to explore various aspects of ITSM in an organisation that provides IT services and explain how ITSM can enhance their organisations business proposition. Suggested organisations may include banks, insurance companies, clothing manufacturers etc.
Teams should confirm the appropriateness of their selected organisation before commencing work on this task.
