MNG20001 Professional Hospitality Experience

Marking Criteria

SR

NSR

Part A Zoom Consultation with Tutor

Demonstration of professional manner and verbal reporting skills.

Demonstration of professionalism by booking and committing to meeting

Part B Review Paper My Customer Experience

Reflection on the role of expectations from the very beginning of the process

Your expectations of your PHE organisations

The basis of these expectations

Extent these expectations have been met or have changed

Reflection on the role of challenges and observation

Outline of the greatest challenges that you faced while on internship

Observation of management skills & qualities that are important for success in the industry & why they are necessary

Reflection on lessons learned and maintain professionalism

The most valuable lesson learned

The most challenging situation faced to maintain your professionalism

Why was it difficult?

How did you maintain your professionalism in these circumstances?

Reflection on setting objectives and performance evaluation

The most useful aspect of setting personal workplace objectives?

Were they achieved, exceeded or changed & why?

Comparative analysis of your 3 and 6-month performance evaluation

Updated learning objective table included, all columns completed

Reflection on achievements and the role of discovery

Your biggest achievements

Discovery of your strengths, limitations and suitability to work in the hospitality industry

Role of your PHE in influencing future career goals & aspirations

Grammar, spelling, flow

Identifies & evaluates current workplace practices

Minimum of 4 academic references

Minimum 2 industry references

Referencing technique (in-text & Reference List)

Meets word count requirement of 1000 words

Part C Host Performance Evaluation

Student has had a performance review with their host supervisor

Student has signed the performance review

Host has sent the completed performance review form to the UA