Quality Research into the Airline Industry Research Paper
- Country :
Australia
Answer the following questions:
• Identify both established and emerging consumer value propositions within the airline industry.
• Provide a process map (or flowchart) of the selected airline departure process faced by passengers.
• Discuss the application of service excellence in airline operations
. • Review the relationship between service quality and profitability for the airline industry.
• Describe the current and potential operational challenges faced by managers in the chosen airline.
• Provide recommendations for improving the service operations of the chosen airline.
