right3690620DEVELOP CRITICAL THINKING IN OTHERS
right3690620DEVELOP CRITICAL THINKING IN OTHERS
PROJECT PORTFOLIO
STUDENT VERSION
AIC_ BSBCRT511 _V1.0
00DEVELOP CRITICAL THINKING IN OTHERS
PROJECT PORTFOLIO
STUDENT VERSION
AIC_ BSBCRT511 _V1.0
right2743200BSBCRT511
020000BSBCRT511
03321685020000
Student name: Assessor: Date: Business or Community/Social group this assessment is based on: Documentation reviewed as preparation: Leadership role assumed by student (e.g. Customer Services manager): Team using critical thinking (e.g. Customer services team): Job role(s) requiring coaching/mentoring in critical thinking within the team (e.g. sales consultant, shipment officer, customer representative):
Section 1: Plan and assess critical thinking
Research critical and creative thinking. Write a report (approximately two pages) including:
a summary of at least three models of critical and creative thinking
at least five characteristics of critical and creative thinking
features of critical thinking skills such as analysis, synthesis and evaluation
formal and informal organisational learning environments and systems (at least two each)
best practice approaches for instructing teams and individuals in critical thinking (at least three)
examples of how the critical thinking can be applied in the workplace (at least two)
list of what a safe critical and creative work environment includes (at least two).
Make sure you access at least four sources of information, reference them correctly and attach your report to this section of the portfolio.
Assess critical thinking
About the organisation
Provide an overview of your chosen organisation and product/services/programs.
Include:
name of the business
description of what the business does
key operational processes. Critical thinking within the organisation
Identify how critical thinking is an important part of the organisation.
Include:
how critical thinking is a part of the business, such as:
the vision and objectives of the organisation
assessment of the work environment as it relates to critical and creative thinking, including:
systems, policies and procedures supporting critical thinking
barriers to critical thinking in existing organisational systems
legislative requirements related to critical thinking and training for your chosen team.
how critical thinking is required as part of the work done by your chosen team (identified on Page 4)
list of critical thinking skills required for the employees who are going to be coached (job roles identified on Page 4).
Attach relevant policies and procedures to this section of your portfolio. Plan team meeting
Plan how to articulate key features of critical and creative thinking concepts to the relevant team (attach any relevant documents you create e.g. fact sheet).
Develop a set of at least five questions to identify critical and creative thinking knowledge gaps for your chosen team and one of your chosen individual(s). Teamwork
Plan for teamwork, including:
what the diverse requirements are of your team (e.g. cultural differences)
how you will establish connections and understanding (e.g. ice-breaker)
techniques youll use to negotiate, influence and elicit the views of your team. 61859414351000 Attach: Research report
Policies and procedures
Documents to articulate critical thinking features to team (if relevant)
Section 2: Support critical thinkingKnowledge gaps
Summarise the outcomes of your team and individual meeting(s). Include:
at two critical and creative thinking knowledge gaps for your team
at least two critical and creative thinking knowledge gaps for one individual team member
team/individuals experience of organisations approach to critical thinking
list of workplace problems identified in the meeting that are relevant to the team
a description of the problem chosen through negotiation at the meeting as the most pressing and relevant.
Attach proof of your team and individual job role meeting(s) (e.g. video, screen recording of virtual meeting) to this section of the portfolio (if not already viewed in person by your assessor). Safe processes
Use the work done in Section 1 of your Project Portfolio and the knowledge youve gained from the team/individual meeting(s) to develop at least two processes that create a safe environment for critical and creative thinking.
For each process, include:
a description of the process
how the process supports a safe critical and creative critical thinking environment.
description of at least three sources of information related to the process
resources required for the process to be implemented
any relevant legislative requirements.
Attach proof of the developed processes and information sources to this section of the portfolio. Plan learning opportunities
Use the work done in Section 1 of our Project Portfolio and the knowledge youve gained from the team/individual meeting(s) to plan one formal and one informal learning opportunity to address the identified knowledge gaps.
For both the formal and informal learning opportunity, include:
a description of how learning will take
who the learning opportunity is aimed at (e.g. team or individual).
how the opportunity complies with organisational and legislative requirements
reason for choosing the approach
how you will collect feedback. Application
Plan one opportunity for team member(s) to apply their critical thinking skills to address the workplace problem chosen at the team meeting.
Include:
who will participate in the problem-solving process (i.e. which team members?)
which critical thinking skills and techniques will be applied by the team member(s)
how you will give feedback on the performance of their task
how you will collect feedback regarding the opportunity you provided. 61859414351000 Attach: Proof of team/individual meeting(s) (if relevant)
Developed processes (x2)
Proof of information sources
Section 3: Monitor and improve critical thinking practicesLearning opportunities reflection
Summarise the outcomes of the formal and informal learning opportunities you facilitated, including:
feedback received from team member(s)
what you did well
what should be improved
Attach proof of how you facilitated the learning opportunities (e.g. video, screen recording of virtual meeting, emails with instructions etc) to this section of the portfolio (if not already viewed in person by your assessor). Application reflection
Summarise the outcomes of the application opportunity you provided to team member(s), including:
feedback given to team member(s)
additional support required for teams and individuals
feedback received from team member(s)
what worked well
what should be improved
Attach proof of the application opportunities you facilitated (e.g. video, screenshot of social media post etc) to this section of the portfolio (if not already viewed in person by your assessor). Recommendations
Develop recommendations for improvement in future learning.
Include:
a list of two recommendations improvements to learning opportunities
development of at least one recommendation to be implemented in the future
resources required for the development of the recommendation
how the recommendation adheres to explicit organisational policies
how the recommendation adheres to implicit organisational policies
how the recommendation adheres to legislative requirements
Attach proof of the developed recommendation (e.g. plan for more application opportunities) to this section of your project portfolio. 61859414351000 Attach: Formal learning opportunity (if relevant)
Informal learning opportunity (if relevant)
Application opportunity (if relevant)
Developed recommendation
Case Study WORLDUCATION
Worlducation is a social startup that manufactures tablet computers for primary school students. They not only focus on the hardware, but they also have a competitive team creating software, content and activities to better engage and educate the students.
Worlducation aims to change the way children learn at school by implementing artificial intelligence technology that can follow up on each childs progress and adjust to their needs as they learn, creating the optimal path learning experience.
So far, Worlducation only sells their tablet computers business to business (B2B) as they realised that their content and hardware proved most effective when a whole classroom was using it, and a teacher was coordinating the activities. Also, this helped the sales team focus on larger sales, and minimised the potential number of problems that could arise from individual customers. However, the long-term plan is to also tackle a business to consumer strategy (B2C).
What makes Worlducation completely different from their competition is that they envision a world in which every child learns how to read and write a world without illiteracy. Given this vision, for every classroom that buys their products, they donate and train a classroom somewhere around the world that cant afford the same technology. Furthermore, they connect the two classrooms (those who bought the products and services and those who received the donation) so that they can grow together and collaborate throughout their learning cycle.
Worlducation was founded in 2016, and by the end of 2019 they had sold over 35,000 tablets to over 550 schools in 23 countries, generating revenue in hardware sales and software subscriptions.
Worlducation headquarters are in Sydneys CBD but they have a development team in Bulgaria, a manufacturing team in Hong Kong, and operation and marketing staff in Colombia, Egypt, Iceland, Russia and the Philippines.
Specific information that may be used as for this assessment (depending on work area or team you select)
Worlducation started 2020 with a huge sale to a school in Portugal. Although it was a great start, the context for the rest of the quarter was highly uncertain due to COVID-19. Surprisingly the pandemic brought hundreds of new leads and that led to an unprecedented growth that brought alongside dozens of operation and production problems.
The factory in Hong Kong closed down for 1 month due to government restrictions limiting supply, the sales team was overwhelmed with sale meetings over ZOOM, the tech-support team had to re-adapt the software to remote learning for many of the schools, and the founders had to start thinking on how education was going to change after this worldwide event.
Since COVID-19 and the closure of the factory due to government restrictions, of the 2000 tablets due to be shipped by April, only 500 were completed on schedule. This resulted in numerous customer complaints.
Worldcation has a complex supply chain that begins when a sale is made usually via a sales representative or through and online enquiry that is handled by the sales team. Sales are recorded in an internal Enterprise Resource Planning System (ERP System) which notifies the operations team that an order needs to be delivered. The operations team verify the sales order and authorise the delivery of a manufacturing request to the factory in Hong Kong. Manufacturing team in Hong Kong notes the order specifications and delivery details and incorporates this within its production schedule. The order is manufactured and the operations team arrange freight and shipping directly to the customer.
In 2019, Worlducation generated a revenue of $35 million, a net profit of $7 million and net cashflow of $4 million. They budgeted revenue of $45 million for 2020, net profit of $9 million and net cashflow of $5 million. However, following the unprecedented growth in demand and disruptions to the supply chain, management now projects 2020 revenue will amount to $55 million, net profit of $5 million and net cashflow of negative $3 million. The decrease in profit was a result of the disruption to the manufacturing process and the associated solutions implemented by Management.
The projected growth in revenue is expected to require a significant investment in working capital (both inventory and debtors) and this combined with an expected decline in profit margin is projected to result in significant cash flow pressure in the latter half of 2020. Management is considering its options to fund this investment.
In the past, senior executives met to brainstorm and provide cost estimates for future business models. Options included establishing a second manufacturing facility (estimated cost $5 million), outsourcing manufacturing to a third party (lost margin of $200 per unit sold or $2 million per year assuming 10 000 units are sold), developing a cloud based solution where customers can access the software remotely on their own devices (estimated cost of $2 million), purchasing off the shelf tablets (lost margin of $300 per unit sold or $3 million per year) or repurposing used tablets ($100 per unit sold or $1 million).
Strategic Plan 2020 2022
WelcomeWelcome to the Strategic Plan for Worlducation.
This document sets out our vision for the next two years and how we hope to achieve it.
We hope you enjoy reading this document.
Lucas Lopez
CEO
Worlducation
Executive SummaryFounded in 2016, Worlducation is a social startup that manufactures tablet computers for primary school students. Our focus is not only on the hardware, but also creating software, content and activities to better engage and educate primary school students.
Worlducation aims to change the way children learn at school by implementing artificial intelligence technology that can follow up on each childs progress and adjust to their needs as they learn, creating the optimal path learning experience. Worlducation envisions a world in which every child learns how to read and write a world without illiteracy. This is why, for each classroom that buys our product, we donate and train a classroom somewhere around the world that cant afford the same technology. We then connect the classrooms together so that they can grow and collaborate throughout their learning cycle.
Vision Statement
To see a world without illiteracy.
Mission StatementTo be the change and facilitate a world without illiteracy by changing the way children learn at school and the number of schools that have access to technology.
Our values are:Core values underpinning our activities are:
Ethical principles
Innovation
Collaboration.
Strategic Priorities
To be well led, high performing, profitable and accountable.
Ensure that all financial operations, performance indicators and results support the strategic policies
Identify new and expand existing sources of revenue and ways to help more classrooms in need.
Achieve profits of at least 10% per annum.
Increase our reach
Increase range of products and services offered to reach a larger target market
Increase sales to increase donations to needy classrooms.
Continue building deeper customer relationships
Customer-centred practice, with a focus on meeting their total needs for high-quality technology
Strengthen the skills of our people, to better support customers
Drive innovation to better meet customer demands
Attract, engage and develop the best staff
Continuing the drive to a customer centred, high performance workforce and culture
Strengthening the skills of our people, to better support customer needs
Empowering innovation and responsiveness to change
Continuing to enhance the diversity of our workforce
Exploring the use of technology in human resources.
The MarketThe technology market is a growing and ever-changing industry due to the rapid rate that technology is being updated. Emerging technologies include artificial intelligence and the Internet of Things (IOT). There is an increasing focus on cyber security.
Due to the global pandemic, the issues with the manufacturing industry have impacted on the supply of hardware components.
The trend for consumer spending during the pandemic has taken a downturn but this has not affected the ICT industry as due to more people working form home, consumer appetite for tablets has increased.
Situation AnalysisStrengths Weaknesses
Value and quality
Strong management
Customer loyalty
Friendly organisational culture
Level of available finance for investment Brand name not developed as well it could be
Growing organisation
Opportunities Threats
Schools needing to upgrade technology
Opportunities to offer a range of services
Opportunities for synergies across all services and products High level of competition
Economic downturn meaning less spent generally
Failing to satisfy clients demands
Marketing StrategiesOur marketing strategies aim to:
Build our brand
Generate leads now
Convert those leads quickly
Have every part of the business supporting each otherWe plan to develop our market share by:
Improving our marketing and advertising
Continually improving the quality of service given to clients
Maintaining effective communication channels with all stakeholders to ascertain industry requirements and then develop products and manage services accordingly
Continually improving communication channels with all our stakeholders, ensuring a flow of timely and accurate information to facilitate effective planning and decision making
Targeting identified growth markets with planned, market appropriate campaigns employing a variety of promotional strategies and advertising mediums
Offering attractive fee structures to our clients
Continually improving the skills, knowledge and effectiveness of our team through our commitment to training and development
Regularly reviewing the effectiveness of all our operations and making improvements when and where necessary
Finance Authorisation Policy and Procedures
Purpose of the Policy
All finance transactions as noted in this policy are to be authorised by the noted authorised person prior to the transaction being undertaken.
This policy is to be read in conjunction with other specific finance policies where relevant.
ProceduresPrior to any finance transactions being undertaken, Anna Armstrong must authorise the transaction.
Use of Business Credit Card Purpose of the PolicyThis policy provides guidelines for the issue and use of business credit cards.
ProceduresAn employee will only be issued a credit card once the Credit Card Authorisation Form has been completed.
The business credit card can only be used for travel, authorised entertainment and purchases of small value expenses or equipment up to the value of $500.
No cash advances are to be taken using the business credit card unless authorised by Anna Armstrong.
Where a business credit card is lost or stolen, the owner of this card is to notify the Business Manager, who is responsible for notifying the issuing agency and ensuring the card is cancelled.
The business credit card is not to be used for personal expenses.
All holders of business credit cards are required to reconcile the monthly credit card statement to the expense form, attach all receipts for payments made on the credit card and have the expense statement authorised by Anna Armstrong.
Upon completion and authorisation of the monthly expense statement, these documents are to be forwarded to the Business Manager for payment of the credit card statement.
All business credit cards are to be returned to the business when the person is requested to by the Business Manager or where they are no longer an employee of the business.
New Supplier PolicyPurpose of the PolicyAll new suppliers to the business must be reviewed and accepted in accordance with this policy to ensure that the supplier service is aligned with the business objectives.
ProceduresChoosing a New SupplierA new supplier must provide our business with quality products, great service, competitive pricing and efficient delivery.
The following information table must be completed prior to agreeing to services
Supplier Selection Background InformationBusiness Name of Supplier:
Location of Supplier:
Products/Services provided by supplier: (Attach a list if necessary)
Name of business owner/ sales representative:
For how many years has the supplier been trading?
Supplier Selection Review ChecklistFor each new supplier being considered the following checklist must be completed:
Is the supplier pricing competitive? Attach list to this checklist:
What are the payment terms for this supplier?
What is the return policy for this supplier?
Does the supplier provide warranties, guarantees etc.?
Are the suppliers representatives knowledgeable of the products/ services and industry?
Is there an alternative to this supplier, has the alternative supplier been considered?
What are the delivery services of the supplier?
Has a credit check been undertaken for the supplier? (attach to this checklist)
Has the Personal Property Securities Register (PPSR). been reviewed?
Has the supplier been trade checked? (attach this to this checklist)
insert relevant additional information to assist in the decision of appointing a new supplier
Appointment of SupplierThe appointment of a new supplier will be authorised by the Business Manager.
The Business Manager will independently verify the bank account or other payment details of the supplier to ensure payments made are to the correct supplier
Supplier Payment Terms
All purchases from suppliers must be supported by a purchase order.
Payment terms for all suppliers must be reviewed by the Business Manager at least once a year.
All supplier payment terms must be a minimum of 30 days.
Any variation to the above must be authorised by the Business Manager.
All supplier payments are to be reviewed once a quarter to ensure that payment terms are adhered to. For payments made to any suppliers earlier or later than the agreed terms.
Privacy Policy and Procedures
Scope
This privacy policy outlines how Worlducation protects and handles personal information in accordance with its obligations under the National Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).
Collection of information
Worlducation collects personal information relating to individual creators, publishers, licensees and IT professionals as part of the normal course of its business.
Where possible, Worlducation collects personal information directly from the individuals themselves.
Third party collection: Worlducation may also collect personal information from third parties in accordance with the requirements of the APPs, including:
From other rightsholders of a work, including the publisher. This is restricted to information which will assist in member recruitment or payment to rightsholders, such as contact and entitlement information. If Worlducation cannot collect that personal information from other rightsholders, its ability to efficiently recruit and pay rightsholders will be restricted;
Worlducation has agreements with similar organisations in other countries that enable the use of foreign text and images in Australia, and the collection of fees and royalties for the use of Australian works overseas and may collect information in this process;
From the public domain from third party sources such as social networking services, industry directories, industry guides, and the Internet; and
Through purchased mailing lists and business database lists which are used for sending Worlducation marketing material, where recipients have consented to receiving such communications or it would be reasonably expected of us to use or disclose the information for that purpose.
Websites and online services: a variety of information is collected by users of our Websites and online services.
Emails and electronic forms: our servers may record an email address if a message is sent online. An email address will only be used for the purpose for which it has been provided and it will not be added to a mailing list or used for any other purpose without consent.
Google Analytics: Worlducation uses Google Analytics to collect data about users usage and behaviour on Websites. This information is used to improve the Websites and is not used by Worlducation to personally identify users of the site. All tracked data is anonymously collected in accordance with Google Analytics privacy policy. Refer to Googles privacy policy for further information: http://www.google.com.au/policies/privacy/
Cookies: Worlducation uses session cookies to help analyse how users use their Websites. The cookie-generated information generated about the use of the website (including IP address) will be transmitted to and stored by our service providers on servers hosted in Australia. By using our website, users consent to the processing of data about them in the manner and for the purposes set out above.
Anonymity
2.1 We provide the option for individuals to not identify themselves, or of using a pseudonym when dealing with us. In some circumstances, if a choice is made not to provide the information requested we may not be able to provide certain services.
2.2 We do not provide this option in circumstances where it is impracticable to do so or where Worlducation is legally required to deal with identified individuals only.
Use and disclosure of personal information
3.1 Worlducation uses and discloses personal information for the primary business purposes for which it is collected (set out above) and related management purposes.
3.2 Worlducation uses and discloses personal information for any other purposes to which consent has been given.
3.3 Worlducation will not otherwise use or disclose personal information without consent being given unless otherwise required or authorised by law.
3.4 Subject to the requirements of the APPs, Worlducation may also use and disclose personal information for any other related purpose that one would reasonably expect the information to be used or disclosed.
Marketing material
4.1 Worlducation may use personal information, from time to time, to send to marketing material that we consider will be useful, or other material about our activities.
4.2 Worlducation will only do this if we collected the information and one would reasonably expect us to use or disclose the information for that purpose, or if consent has been given to receiving such communications.
Personal information storage and security
5.1 Worlducation takes reasonable steps to protect personal information from loss, unauthorised access, modification, disclosure, interference or other misuse. These steps include electronic access restrictions for electronic files that contain personal information, securing paper files containing personal information in locked cabinets and physical access restrictions.
5.2 Once collected, Worlducation holds personal information in a number of different formats, including on servers (located both onsite and offsite, including in the cloud), databases, filing systems and in offsite backup storage.
5.3 Worlducation only retains personal information for as long as it is required for its business purposes or for as long as required by law. Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information.
5.4 Worlducation undertakes not to disclose your personal information in any manner that would be considered direct marketing.
Digital security
6.1 Input devices such as thumb drives or other external memory devices should only be used if they come from a trustworthy source.
6.2 Before opening a thumb drive folder, ensure that a malware scan is run on it.
6.3 Files that are to be modified should first be saved to the computers desktop and the thumb drive ejected before beginning work on the files.
6.4 All files should be saved to the relevant folder, and not left on the desktop.
6.5 Back up of data should be performed at the end of every week. The data should be backed up onto an external memory device, which will be stored in the security cupboard in the Administration office.
Internet security
7.1 A mailbox should be created for each email sender so they can be accessed efficiently.
7.2 Before logging off from your inbox, ensure that it is empty. All emails should be placed in their senders mailbox.
7.3 Suspicious or potentially dangerous emails should be deleted immediately. Attachments should not be opened.
7.4 Personal emails should not be opened at work, or on King Edward VII Colleges computers. If an email of a personal nature is received on a King Edward VII Colleges email address, forward it immediately to a private email address, and open it outside work. Delete the original email from the inbox once it has been forwarded.
7.5 Returned email should be examined to ensure that the address in correct. If in doubt as to the correct address, contact the source of the address and ask for verification.
7.6 Email attachments should only be opened if they come from a trusted source. Attachments are to be stored and sent only as pdf, Word, PowerPoint or Excel files. If trustworthy emails are received in other formats, they should be converted before filing.
7.7 New staff must be assessed on their email competence by their manager before they are given access to their company email address and access to company files. This assessment is to be carried out on an external email account.
Employee Training and Development Policy and Procedures
Policy brief & purpose
This policyrefers to Worlducations learning and development programs and activities for all staff members. Worlducation aims to help employees extend their knowledge and acquire new skills to do their jobs better. We want our employees to feel confident to find new ways towards personal development and success.
Scope
This policy applies to all permanent, full-time or part-time, employees of the company. Employees with temporary/short-term contracts might attend trainings at their managers discretion.
Employees, managers and executives should collaborate to build a continuous professional development (CPD) culture:
The employee is responsible to seek new learning opportunities
The manager is responsible to coach their teams and identify employee development needs
Training and development includes:
Formal training sessions (individual or corporate)
Employee Coaching and Mentoring
Participating in conferences
On-the-job training
Job shadowing
Job rotation
Subscriptions or educational material
Individual training programs
All employees that have worked for the company more than four months are eligible to participate in external training programs individually or in teams.
Employees can choose to attend as many training programs as they want, provided they dont exceed the budget and day limit.
All trainings should consider what employees need and how they can learn best. This is why, we encourage employees and managers to consider multiple training methods like workshops, e-learning, lectures and more.
Corporate training programs
Expert training
Experts (internal or external) may be required at certain times, for example:
Equal employment opportunity training
Diversity training
Leadership training for managers
Conflict resolution training for employees
Training new employees
Training teams in company-related issues (e.g. new systems or policy changes)
Training employees to prepare them for promotions, transfers or new responsibilities
Other types of training
Both employees and their managers are responsible for continuous learning. Employees should show willingness to improve by asking their managers for direction and advice. Managers should do the same with their own superiors, while encouraging and mentoring their subordinates.
Employees and managers are responsible for finding the best ways to approach learning. They can experiment with job rotation, job shadowing and other types of on-the-job training (without disrupting daily operations). We also encourage employees to use their rights for self-paced learning by asking for educational material and access to other resources within allocated budget.
General guidelines:
Managers should evaluate the success of training efforts. They should keep records for reference and better improvement opportunities.
All employee development efforts should respect cost and time limitations, as well as individual and business needs.
Employees should try to make the most out of their trainings by studying and finding ways to apply knowledge to their work.
Internal Communication Policy and Procedures
Worlducation aims to enhance and streamline communications (internal and external) to reinforce the vision and strategic priorities. As such, we will continue to develop and trial new communication platforms, channels, and tools to improve information sharing and collaboration between all staff members.
This policy is to be implemented in a way that ensures compliance with relevant legislative requirements and standards of best practice.
Worlducation expects that staff will use the channels and for business purposes only and comply with all relevant policies and procedures, the Code of Conduct.
Communication channels
Worlducation has a number of internal communication channels available, including:
Channel Purpose
Staff bulletin This contains Information from the executive to staff which is important and relevant to their interests, including training, employment vacancies and important announcements.
Contributions for the Staff Bulletin must be approved in advance by the contributors relevant manager before being sent to the communications officer for review and inclusion.
Staff surveys These are used to gather information and feedback from all staff members. Surveys should be sent to staff via email link.
Worlducation intranet The intranet provides important information for staff in an easily accessible location.
The intranet is to be used for conveying information which is important and relevant from the executive team to staff. It is the responsibility of the person contributing the content to ensure the content is factually correct. All contributions must be approved in advance by the contributors relevant manager.
Enterprise social networks (e.g. Yammer, Facebook) These may be used by groups of staff to collaborate and communicate on projects online (e.g. to share and comment on work-related ideas, news and activities). Personal use of these platforms may not be used during work hours. Use of these networks must comply with the Social Media Policy.
All Staff emails Emails are used for messages to and between staff. Staff are required to read all their work-related emails.
Email distribution lists Email distribution lists may only be used by the executive team and should adhere to the Privacy policy.
External Communication Policy and Procedures
This policy is adheres to national laws and regulations where Worlducation does business. It applies to any information that is material and proprietary. Information is material if it is likely to have an impact on the financial performance Information is proprietary, if it provides Worlducation with a competitive advantage.
This includes annual and quarterly reports, news releases, verbal communication (with external people such as analysts, investors, and the media), senior management presentations and information on the web site and intranet.
Employees must not discuss material, non-public matters or developments with outsiders (including family members, relatives or friends).
Spokespersons
There are three main groups of designated spokespersons for Worlducation Corporation:
National and international media The Chairman, Chief Executive Officer, Chief Financial Office
Local media Managers
Trade media Marketing managers, Sales managers
Any news release being issued to the media or public must be approved by Worlducation's executive management team. This includes (but not limited to) blogs, newspapers, magazines, adverts, social media and press statements.
Emergency communication
Crisis and emergency situations that may affect Worlducation and its employees include items such as fires, explosions, accidents, floods, hazardous material emissions, acts of violence or terrorism and many others. In the event of a crisis, safety should be your immediate concern. Employees should notify their direct manager and/or facilities manager, who will in turn notify the executive team as soon as possible. When dealing with the media during a crisis make sure you are available for comment and:
state the facts truthfully
do not from disclose names of the injured or deceased
show empathy - express concern for employees and the community as appropriate
do not offer personal opinion or speculate
describe steps you are taking to manage the crisis
Say "I need to confirm that information first" if you are unsure.
Communication of Financial, Market, and Customer Information
Any reports, slides, presentations, or any other written material that contains Worlducation financial information must be accurate and complete.
Social networking policy
Worlducation employees must use these forums appropriately and responsibly, especially when discussing or disclosing any information related to Worlducation or to their employment at Worlducation.
While social networking opens up new opportunities to have a positive impact on our brand reputation and business growth, it also carries significant business risk when used inappropriately. Failure to follow Worlducation's social media and networking policy or other abuse of social media and networking tools may result in disciplinary action up to and including termination of employment.
In the event anything in the policy may conflict with local law concerning internet use and data privacy, local law will control the interpretation and application of the policy.
Documentation Policy and Procedures
All employees are required to use Worlducations templates for all workplace documentation.
Documents should be named [Department_Type_Detail_Version]
Documents are to be saved using Worlducations cloud-based storage system.
In-built software review functionality should be used, and all comments recorded in a feedback register. Feedback register should contain the date, project number, name of reviewer, person receiving feedback, comments and action required.
Assessment Submission Sheet
Course BSB50420 Diploma of Leadership and Management
Unit Code BSBCRT511
Unit Name Develop critical thinking in others
Assessor Name
Student Name Student ID Date Due Please read and sign this assessment coversheet and submit it together with your assessment to your Assessor by the due date.
Student Declaration
I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source.
I have read the Plagiarism Policy and Assessment Appeal and Reassessment Policy in the Student Handbook and I understand all the rules and guidelines for undertaking assessments.
I understand that by typing my full name in the student field this is equivalent to a hand-written signature.
I give permission for my assessment material to be used for continuous improvement purposes.
Student Signature Date Submitted Assessor Use Only
Assessment Items Result
Task 1 Project Final Result for this unit Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback
Signature Signature Date
Assessors Final Comments
Task 1: Project
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
your learning resources and other information for reference
Project Portfolio template
Simulation Pack (if you need a case study).
Ensure that you:
review the advice to students regarding responding to written tasks in the Business Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTOs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
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Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
ActivitiesComplete the following activities:
Carefully read the following:
This project requires you to develop critical and creative thinking in others by:
researching critical and creative thinking as it relates to learning and the workplace
identifying a team and individuals under your leadership who require coaching in critical and creative thinking
assessing individual and team critical thinking skills
facilitating formal and informal learning opportunities in critical thinking
providing an opportunity for team members to apply critical thinking to a workplace problem
developing recommendations for improvement in critical thinking learning opportunities.
Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!
The case study has been designed to cover a wide range of work areas. If you are using the case study, select a work area and team relevant to your field of interest (e.g. IT team, Sales team, Manufacturing team etc.)
It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. As a minimum this should include organisational policies and procedures related to workplace training and those that address features of critical thinking.
You will need to communicate with people who work for, or are involved, in this business several times. Your communication may be either directly with actual staff members or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference, email) as long as it meets the requirements outlined in the Project Portfolio.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.
Preparation
Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack. If its your own business or a business where you are working or are familiar with, have your business or case study approved by your assessor.
Choose a suitable leadership role that youll assume for this assessment and identify an appropriate team and individual job role(s) within the team that require coaching in critical thinking. Its important that critical thinking forms an important part of your chosen team/job role(s).
Complete Page 4 of your Project Portfolio for this unit.
Whether youre using an approved business or the case study business, your assessor must approve your chosen job role and the team and job roles of individual team members who require coaching in critical thinking.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
Plan and assess critical and creative thinking
You are now required to complete Section 1 of your Project Portfolio.
To complete Section 1, you need to:
Research critical and creative thinking characteristics, models, features, skills, techniques, applications and learning environments.
Provide an overview of your chosen organisation and its products, services and programs.
Identify how critical and creative thinking is supported and inhibited in the organisation.
Plan how to articulate key features of critical and creative thinking concepts to your team at an upcoming team meeting (step 4).
Develop questions to identify critical and creative thinking knowledge gaps in your chosen team and individual team members at an upcoming team meeting (step 4).
Plan how you will approach teamwork and communication at the upcoming meeting to be inclusive and collaborative.
Make sure you have answered all questions in Section 1. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in your in Section 1 of the Project Portfolio and make sure you attach these upon submission.
You will use the work done in this section of the Portfolio to guide a team meeting in the next activity. In preparation, read through step 4.
Arrange a meeting with your team to determine team and individual team members critical and creative thinking knowledge gaps. Make sure you have your questions ready to use at the meeting and are familiar with the teamwork tools and techniques identified in Section 1 of your Project Portfolio.
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This meeting may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more team members.
This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions below and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.
Team meeting
Consult with your team as a whole, and with individual team member(s) to:
Articulate key features of critical and creative thinking concepts.
Identify at least two critical and creative thinking knowledge gaps for your team and at least two critical and creative thinking knowledge gaps for at least one individual team member.
Establish your teams views and experience of the organisations approach to critical thinking.
Collaborate with team members to identify workplace problems that fall within the scope of the team and require further critical thinking.
Negotiate with team members which problem is the most pressing and relevant. The team members will apply critical thinking to this problem later on in the assessment.
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This meeting should take 20 minutes.
As you engage with team members, you are required to demonstrate effective communication and teamwork skills including:
speaking clearly and persuasively to communicate your ideas and thoughts
asking questions and listening to seek the views and opinions of all team members
using appropriate language suitable to the team dynamics.
As you interact, establish connections and understanding with each team member and make sure you collaborate and negotiate using techniques that includes and considers all participants. You will be assessed on this.
Support critical and creative thinking
You are now required to complete Section 2 of your Project Portfolio.
To complete Section 2, you need to:
Summarise the outcomes of the team meeting.
Develop at least two processes relevant to your organisation that provide a safe critical and creative thinking environment.
Plan one formal and one informal learning opportunity for team member(s). The learning opportunities must address the knowledge gap(s) identified in the team meeting. Make sure that between your two learning opportunities you cater for a whole team and an individual. (i.e. one opportunity should be for a team and one opportunity should be for an individual).
Plan for team members to apply critical and creative thinking to the workplace problem selected as part of the team meeting.
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The formal and informal learning opportunities and application of critical thinking skills can take place in any relevant format as long as they adhere to the requirements set out int Section 2 of the Project Portfolio.
Ideas for formal learning opportunities are:
Face-to-face training session with a PowerPoint presentation
Interactive online training course with a quiz
Written document with a draft email to relevant staff
Ideas for informal learning opportunities are:
Discussion over a cup of coffee with relevant team member
Feedback on work theyve done (e.g. using review functionality in software)
Poster
Ideas for application opportunities are:
Hosting a hackathon
Workplace competition
Brainstorming session
Report writing using graphical representation of data
Make sure you have answered all questions in Section 2. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in your in Section 2 of the Project Portfolio and make sure you attach these upon submission.
You will use the work done in this section of the Portfolio to facilitate the formal and informal learning opportunities and application of critical thinking skills in the next steps. In preparation, read through steps 6,7 and 8.
Make any necessary arrangements with the team member(s) who are participating in your planned formal and informal learning opportunities as well as your planned application opportunity (e.g. arrange a meeting, draft an email with attached documents etc.).
Make sure you are prepared to facilitate these opportunities and seek feedback as planned in Section 2 of your Project Portfolio (e.g. required resources have been developed).
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The opportunities may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more team members.
If the opportunity requires face-to-face interaction, this can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions below and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of how you facilitated the learning or application opportunity to Section 3 of your Project Portfolio.
Facilitate a formal learning opportunity
This is your opportunity to demonstrate your ability to lead a team or individuals to develop their critical thinking ability by addressing their knowledge gap(s).
Facilitate the formal learning opportunity planned in step 5. Make sure you:
Focus on their specific knowledge gaps.
Seek feedback from team member(s) about the learning opportunity youve facilitated.
Facilitate an informal learning opportunity
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If your formal learning opportunity addressed knowledge gaps of your team, then this learning opportunity will address the knowledge gap(s) of an individual team member. Alternatively, this learning opportunity will be for your team if the formal learning opportunity was created for an individual.
This is your opportunity to demonstrate your ability to lead a team or individual to develop their critical thinking ability by addressing their knowledge gap(s).
Facilitate the informal learning opportunity planned in step 5. Make sure you:
Focus on their specific learning gap(s).
Seek feedback from team member(s) about the learning opportunity youve facilitated.
Facilitate an application opportunity
This is your opportunity to demonstrate your ability to lead a team and individuals to develop their critical thinking ability by facilitating an opportunity for them to apply their critical thinking skills.
Facilitate the application opportunity planned in step 5. Make sure you:
Provide clear instructions on what is required by team member(s) as they critically address the workplace problem.
Provide feedback to the team member(s) relating to their use of critical thinking as they address the work place problem.
Identify additional support your team requires.
Seek feedback from team member(s) about the opportunity youve provided.
Monitor and improve critical thinking practices
After the learning and application opportunities, complete Section 3 of your Project Portfolio.
To complete Section 3, you need to analyse feedback and develop at least one recommendation for improvement in future learning.
You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in your in Section 3 of the Project Portfolio and make sure you attach these upon submission.
Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.
