SITXHRM006 Monitor staff performance
Assessment 2 Project
SITXHRM006 Monitor staff performance
Assessment Tasks and Instructions
Student Name Student Number Course and Code Unit(s) of Competency and Code(s) SITXHRM006 Monitor staff performance
Stream/Cluster Trainer/Assessor Assessment for this Unit of Competency/Cluster Details
Assessment 1 Short Answers
Assessment 2 Project
Assessment 3 Observations
Assessment conducted in this instance: Assessment 1 FORMCHECKBOX 2 FORMCHECKBOX 3 FORMCHECKBOX
Reasonable Adjustment
Has reasonable adjustment been applied to this assessment?
No FORMCHECKBOX No further information required
Yes FORMCHECKBOX Complete 2.
Provide details for the requirements and provisions for adjustment of assessment:
Student to complete
FORMCHECKBOX My assessor has discussed the adjustments with me
FORMCHECKBOX I agree to the adjustments applied to this assessment
Signature Date 2nd Assessor to complete
FORMCHECKBOX I agree the adjustments applied to this assessment are reasonable
Name Signature Date Assessment Guidelines
What will be assessed
The purpose of this assessment is to assess your underpinning knowledge to complete the tasks outlined in the elements and performance criteria for this unit of competency and relating to the following aspects:
role and importance of monitoring staff performance and providing feedback and coaching
key elements of performance standards and performance management systems:
methods of collecting performance data
methods of interpreting performance data
processes for performance appraisal interviews
type of assessment:
self
peer
team
productivity indicators
forms of guidance and support to enhance staff performance:
advice on training and development opportunities
confirmation of organisational objectives and key performance requirements
ensuring adequate resources are applied
opportunity to discuss work challenges
providing confirmation and corrective feedback
representing staff interests in other forums
support with difficult interpersonal situations
potential solutions to staff performance issues:
additional training
adjusting workload
agreeing on short-term goals for improvement
assisting with problems outside of the workplace
reorganising work practices
performance appraisal practices:
reasons for performance appraisal
format for, and inclusions of, performance appraisal documents
methods of appraising performance
specific organisation:
procedures for performance appraisal interviews
procedures for formal performance management and counselling sessions:
formal notification to staff member and management
invited participation of appropriate people
organisation of appropriate location for counselling session
grievance procedures.
Place/Location where assessment will be conducted
RTO to complete
Resource Requirements
Pen, Paper or computer.
Instructions for assessment including WHS requirements
Assessment 2 consists of a Project including 2 Parts, Part A and Part B.
Part A
requires you to choose 3 different job roles relevant to your industry or area of training, for example Hospitality, Tourism or Events and develop the documentation for a performance appraisal procedure for these 3 positions.
Part B
requires you to write a report in which you will outline how you will administer the performance appraisal, the provisions for various feedback requirements, processes to recognise and deal with performance problems including training, and informal and formal grievance procedures
You are required to address all questions to achieve competence. Your trainer will provide you with instructions for time frames and dates to complete this assessment.
Once completed, carefully read the responses you have provided and check for completeness. Your trainer will provide you with feedback and the result you have achieved.
Statement of Authenticity
FORMCHECKBOX I acknowledge that I understand the requirements to complete the assessment tasks
FORMCHECKBOX The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes
FORMCHECKBOX I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment
Student Signature: Date: / /201
This assessment: First Attempt FORMCHECKBOX 2nd Attempt FORMCHECKBOX Extension FORMCHECKBOX Date: FORMTEXT / FORMTEXT / FORMTEXT
RESULT OF ASSESSMENT Part A Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
Part B Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
Feedback to Student:
Assessor(s) Signature(s): Date: FORMTEXT / FORMTEXT / FORMTEXT
Student Signature Date: FORMTEXT / FORMTEXT / FORMTEXT
Assessment 2
Your task: Answer the following questions. Each question must be completed.
This assessment consists of 2 parts, Part A and Part B
Part A
requires you to choose 3 different job roles relevant to your industry or area of training, for example Hospitality, Tourism or Events and develop the documentation for a performance appraisal procedure for these 3 positions.
Part B
requires you to write a report in which you will outline how you will administer the performance appraisal, the provisions for various feedback requirements, processes to recognise and deal with performance problems including training, and informal and formal grievance procedures.
PART A Developing procedures for performance appraisal
Choose 3 different positions relevant to your industry or area of study in Hospitality, Tourism or Events and determine at least 7 tasks or responsibilities of each role. Use the attached document Performance-agreement-template.docx or suitable documents sourced from http://www.fairwork.gov.au/about-us/policies-and-guides/templates (Managing performance), to record your tasks and responsibilities.
Examples for different positions and job roles in these sectors can be accessed under following links:
http://www.thejobilove.com.au/category.php?id=15 (hospitality)
http://www.thejobilove.com.au/category.php?id=13 (travel and tourism)
http://www.thejobilove.com.au/category.php?id=14 (events)
For each job role and each task, establish the key performance indicators. The following links can help you to define these:
http://www.profitablehospitality.com/public/88.cfmPosition Description Executive Sous ChefDevelop measurable criteria which you will use to base your questions for the individual appraisals on.
The criteria need to be measurable e.g. in form of a rating scale that measures the level of performance.
Ensure that each of the key aspects listed below are incorporated into the key outcomes and key performance indicators.
Compile these criteria into a checklist for each job role that can be used for monitoring the effectiveness of staff as they perform their day-to-day duties in Assessment 3, Practical Observation.
Key Aspects:
adherence to procedures
cost minimisation
customer service standards
level of accuracy in work
personal presentation
productivity
punctuality
response times
team interaction
waste minimisation
Develop the annual performance review document addressing the criteria developed in Question 3 which will be used for the staff performance appraisal
A basic sample could include but is not limited to:
http://www.outbackhospitality.com.au/documents/322717/756394/Employee%20Performance%20Appraisal.pdfNote: If the sample document is selected, you must amend the existing criteria therein to reflect those you have developed in Question 3.
PART B Report
Write a report that clearly outlines how you will implement the performance appraisal for your 3 staff. Your report needs to include the following details:
Notification of staff and timelines of what will occur, how and when
Who will participate in the review process
How the review will be administered
How you will identify performance problems based on your criteria which you have developed in PART A
Provisions for training and professional development: How these are determined and which options could be used to manage this effectively
Grievance procedures
Informal and formal counselling options including options for problem solving techniques
Provisions and options for recognising and rewarding outstanding performance
Procedures for disagreements of performance
Documentation and record keeping requirements
Assessment 1 Short Answers Questions
SITXHRM006 Monitor staff performance
Assessment Tasks and Instructions
Student Name Student Number Course and Code Unit(s) of Competency and Code(s) SITXHRM006 Monitor staff performance
Stream/Cluster Trainer/Assessor Assessment for this Unit of Competency/Cluster Details
Assessment 1 Short Answers
Assessment 2 Project
Assessment 3 Observations
Assessment conducted in this instance: Assessment 1 FORMCHECKBOX 2 FORMCHECKBOX 3 FORMCHECKBOX
Reasonable Adjustment
Has reasonable adjustment been applied to this assessment?
No FORMCHECKBOX No further information required
Yes FORMCHECKBOX Complete 2.
Provide details for the requirements and provisions for adjustment of assessment:
Student to complete
FORMCHECKBOX My assessor has discussed the adjustments with me
FORMCHECKBOX I agree to the adjustments applied to this assessment
Signature Date 2nd Assessor to complete
FORMCHECKBOX I agree the adjustments applied to this assessment are reasonable
Name Signature Date Assessment Guidelines
What will be assessed
The purpose of this assessment is to assess your underpinning knowledge to complete the tasks outlined in the elements and performance criteria for this unit of competency and relating to the following aspects:
role and importance of monitoring staff performance and providing feedback and coaching
key elements of performance standards and performance management systems:
methods of collecting performance data
methods of interpreting performance data
processes for performance appraisal interviews
type of assessment:
self
peer
team
productivity indicators
forms of guidance and support to enhance staff performance:
advice on training and development opportunities
confirmation of organisational objectives and key performance requirements
ensuring adequate resources are applied
opportunity to discuss work challenges
providing confirmation and corrective feedback
representing staff interests in other forums
support with difficult interpersonal situations
potential solutions to staff performance issues:
additional training
adjusting workload
agreeing on short-term goals for improvement
assisting with problems outside of the workplace
reorganising work practices
performance appraisal practices:
reasons for performance appraisal
format for, and inclusions of, performance appraisal documents
methods of appraising performance
specific organisation:
procedures for performance appraisal interviews
procedures for formal performance management and counselling sessions:
formal notification to staff member and management
invited participation of appropriate people
organisation of appropriate location for counselling session
grievance procedures.
Place/Location where assessment will be conducted
RTO to complete
Resource Requirements
Pen, Paper or computer.
Instructions for assessment including WHS requirements
You are required to address all questions to achieve competence. Your trainer will provide you with instructions for time frames and dates to complete this assessment.
Once completed, carefully read the responses you have provided and check for completeness. Your trainer will provide you with feedback and the result you have achieved.
Statement of Authenticity
FORMCHECKBOX I acknowledge that I understand the requirements to complete the assessment tasks
FORMCHECKBOX The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes
FORMCHECKBOX I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment
Student Signature: Date: / /201
This assessment: First Attempt FORMCHECKBOX 2nd Attempt FORMCHECKBOX Extension FORMCHECKBOX Date: FORMTEXT / FORMTEXT / FORMTEXT
RESULT OF ASSESSMENT Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
Feedback to Student:
Assessor(s) Signature(s): Date: FORMTEXT / FORMTEXT / FORMTEXT
Student Signature Date: FORMTEXT / FORMTEXT / FORMTEXT
Assessment 1
Your task: Answer the following questions. Each question must be completed.
Question 1: How does a well-defined job description help the business?
Question 2: When applying targets they should follow the SMART principle. What does SMART stand for?
Question 3: List 10 criteria which are often used in performance appraisals in the TH&E industry that can help you monitor the ongoing performance of staff.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Question 4: When should you provide your employees with feedback?
Question 5: List 4 functions of coaches and mentors.
1.
2.
3.
4.
Question 6: Giving feedback helps guide and support your staff. Giving credit where credit is due is one example. List 3 others.
1.
2.
3.
Question 7: List 3 ways to identify if a staff member might need further coaching or training.
1.
2.
3.
Question 8: List 5 strategies you might take to prevent performance problems.
1.
2.
3.
Question 9: What is the first step in resolving a performance problem?
Question 10: List 3 possible solutions to performance problems.
1.
2.
3.
Question 11: If you find that performance issues are ongoing what are some steps you might take? What policies and procedures must be followed?
Question 12: What does a formal grievance procedure usually involve?
Question 13: Why is it important to have accurate records of any disciplinary procedures?
Question 14: Name and describe 3 methods of reviewing performance.
1.
Description:
2.
Description:
3.
Description:
Question 15: Why is analysis of performance data useful? What must be considered when analysing performance data in preparation for a performance review?
Question 16: Name 5 aims of a performance management system.
1.
2.
3.
4.
5.
Question 17: Any criticism given during the review should be what?
Question 18: What do you do with completed performance records?
Question 19: What are the advantages of an employee agreeing to a course of action during a performance review?
Question20: For YOUR organisation or industry, describe the procedures for performance appraisal, counselling sessions and grievance procedures. Are there any areas that need to be reconsidered for inclusion?
Your response must include the procedures that exist in the organisation. If you are not working in industry, provide an overview what this procedures entail based on your studies.
Assessment 3 Observations
SITXHRM006 Monitor staff performance
Assessment Tasks and Instructions
Student Name Student Number Course and Code Unit(s) of Competency and Code(s) SITXHRM006 Monitor staff performance
Stream/Cluster Trainer/Assessor Assessment for this Unit of Competency/Cluster Details
Assessment 1 Theory Test
Assessment 2 Project
Assessment 3 Observations
Assessment conducted in this instance: Assessment 1 FORMCHECKBOX 2 FORMCHECKBOX 3 FORMCHECKBOX
Reasonable Adjustment
Has reasonable adjustment been applied to this assessment?
No FORMCHECKBOX No further information required
Yes FORMCHECKBOX Complete 2.
Provide details for the requirements and provisions for adjustment of assessment:
Student to complete
FORMCHECKBOX My assessor has discussed the adjustments with me
FORMCHECKBOX I agree to the adjustments applied to this assessment
Signature Date 2nd Assessor to complete
FORMCHECKBOX I agree the adjustments applied to this assessment are reasonable
Name Signature Date Assessment Guidelines
What will be assessed
The purpose of this assessment is to assess your underpinning knowledge to complete the tasks outlined in the elements and performance criteria for this unit of competency and relating to the following aspects:
monitor the effectiveness of staff in relation to at least six of the following standards of performance:
adherence to procedures
cost minimisation
customer service standards
level of accuracy in work
personal presentation
productivity
punctuality
response times
team interaction
waste minimisation
provide supportive feedback and guidance for improving standards of performance to above staff
conduct structured performance appraisals and formal counselling and training sessions for staff members in line with established organisational procedures
recognise outstanding performance according to organisational policies.
Place/Location where assessment will be conducted and timeframes for completion of tasks and obseraVTIONS
RTO to complete
Resource Requirements
Pen, Paper, computer.
Workplace or simulated workplace environment
Sufficient staff or individuals to permit student to undertake, observation, review, performance appraisal, counselling and /or training sessions.
Staff performance criteria specifications and ch3ecklist developed by student in Assessment 2, Part A
Performance appraisal document developed by student in Assessment 2, Part A.
Instructions for assessment including WHS requirements
Your tasks:
This assessment consists of 3 parts, Part A, Part B and Part C.
Part A requires you to
Monitor the effectiveness of staff in your area of work, using the criteria and checklist you developed in Part A of Assessment 2. You must ensure that your monitor and record the effectiveness of staff members, comparing their performance against at least 6 of the criteria.
Provide supportive feedback for the staff being monitored, as well as guidance for improving performance standards in cases where observed performance is below the required standard.
Part B requires you to
Plan and conduct a structured performance appraisal of at least 2 staff members you have observed in Part A in line with established organisational procedures.
Part C requires you to
Plan and conduct formal counselling and training sessions for at least 2 staff members you have observed in Part A in line with established organisational procedures.
Statement of Authenticity
FORMCHECKBOX I acknowledge that I understand the requirements to complete the assessment tasks
FORMCHECKBOX The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes
FORMCHECKBOX I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment
Student Signature: Date: / /201
This assessment: First Attempt FORMCHECKBOX 2nd Attempt FORMCHECKBOX Extension FORMCHECKBOX Date: FORMTEXT / FORMTEXT / FORMTEXT
RESULT OF ASSESSMENT Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
Feedback to Student:
Assessor(s) Signature(s): Date: FORMTEXT / FORMTEXT / FORMTEXT
Student Signature Date: FORMTEXT / FORMTEXT / FORMTEXT
Assessment 3
Your tasks:
This assessment consists of 3 parts, Part A, Part B and Part C.
Part A requires you to
Monitor the effectiveness of staff in your area of work, using the criteria and checklist you developed in Part A of Assessment 2. You must ensure that your monitor and record the effectiveness of staff members, comparing their performance against at least 6 of the criteria.
Provide supportive feedback for the staff being monitored, as well as guidance for improving performance standards in cases where observed performance is below the required standard.
Part B requires you to
Plan and conduct a structured performance appraisal of at least 2 staff members you have observed in Part A in line with established organisational procedures.
Part C requires you to
Plan and conduct formal counselling and training sessions for at least 2 staff members you have observed in Part A in line with established organisational procedures.
PART A Monitoring staff effectiveness
Your tasks:
You will be observed monitoring staff performance for 6 of the performance standards listed in the table below over 2 or more service periods as instructed.
You will be required to use the criteria and checklist developed in Assessment 2, PART A for these tasks.
During the monitoring of staff performance you will be required to provide supportive feedback on each staff members performance against the specified criteria.
In cases where you determine that the staff members performance does not meet the required standard, you will be required to provide guidance for how the staff member can improve their performance you will be required to conduct the structured formal counselling and training sessions for 2 students in Part C of this assessment.
Instance Staff members monitored Performance standards monitored
(6 must be selected in Total this may be covered in 2, 3 or more instances as relevant to organisational processes.)
Instance 1:
Date:
_________
Duration
From:
_________
To:
_________ Name:
Job role:
Name:
Job role:
Name:
Job role: FORMCHECKBOX adherence to procedures
FORMCHECKBOX cost minimisation
FORMCHECKBOX customer service standards
FORMCHECKBOX level of accuracy in work
FORMCHECKBOX personal presentation
FORMCHECKBOX productivity
FORMCHECKBOX punctuality
FORMCHECKBOX response times
FORMCHECKBOX team interaction
FORMCHECKBOX waste minimisation
Instance 2:
Date:
_________
Duration
From:
_________
To:
_________ Name:
Job role:
Name:
Job role:
Name:
Job role: FORMCHECKBOX adherence to procedures
FORMCHECKBOX cost minimisation
FORMCHECKBOX customer service standards
FORMCHECKBOX level of accuracy in work
FORMCHECKBOX personal presentation
FORMCHECKBOX productivity
FORMCHECKBOX punctuality
FORMCHECKBOX response times
FORMCHECKBOX team interaction
FORMCHECKBOX waste minimisation
Instance 3:
Date:
_________
Duration
From:
_________
To:
_________ Name:
Job role:
Name:
Job role:
Name:
Job role: FORMCHECKBOX adherence to procedures
FORMCHECKBOX cost minimisation
FORMCHECKBOX customer service standards
FORMCHECKBOX level of accuracy in work
FORMCHECKBOX personal presentation
FORMCHECKBOX productivity
FORMCHECKBOX punctuality
FORMCHECKBOX response times
FORMCHECKBOX team interaction
FORMCHECKBOX waste minimisation
Observation Checklist
Instance 1 1.Instance 2.Instance 3.Instance Criteria S NYS S NYS S NYS Comment
Informs staff of expected performance standards The information provided to staff is detailed and covers the key requirements according to performance standards Uses positive communication when discussing performance requirements Offers staff the opportunity to clarify requirements Observes staff conducting operational activities Monitors staff performance standards:
1.
2.
3.
Identifies breaches of performance standards or underperformance
List:
___________________________________
___________________________________
___________________________________
Offers appropriate guidance and support to staff members where underperformance is identified:
(Tick all that apply)
FORMCHECKBOX advises on training and development opportunities
FORMCHECKBOX confirms organisational objectives and key performance requirements
FORMCHECKBOX ensures adequate resources are applied
FORMCHECKBOX provides opportunity to discuss work challenges
FORMCHECKBOX provides confirming and corrective feedback
FORMCHECKBOX represents staff interests in other forums
FORMCHECKBOX provides support with difficult interpersonal situations
Feedback provided is appropriate to the task or underperformance Feedback provided is positive and encouraging, and enhances work performance Recognises outstanding performance Offers appropriate recognition for outstanding performance, in line with organisational policies Records of observation are sufficient in detail and complete PART B Conducting Performance Appraisals
Your task:
Using your plan for conducting performance appraisals developed in Assessment 2 Part A, you will be observed how you organise and undertake performance appraisals of 3 staff you have observed in Part A of this assessment.
Observation Criteria
Staff Appraisal
Appraisal 1 Appraisal 2 Appraisal 3 Criteria S NYS S NYS S NYS Comment
Prepares for performance appraisal Selects appropriate stakeholders to be involved in the performance appraisal Notifies stakeholders of time and location of performance appraisal Informs stakeholders of how the performance appraisal will be administers Collects performance data and other relevant staff records from appropriate sources Collects self-assessment, peer assessment, team assessment and/or 360 degree feedback Analyses performance data and feedback to inform the performance appraisal process Performance Appraisal Uses effective listening skills The appraisal process is structured and organised Conducts appraisal in a friendly, encouraging manner Adapts interview techniques according to cultural or special needs where relevant Draws on performance data and relevant feedback to discuss the staff members performance Evaluates and considers factors that may contribute to poor performance during the appraisal Provides opportunities for the staff member to provide input and clarify issues Identifies areas where training / counselling is recommended Agrees on an action plan for implementing solutions:
FORMCHECKBOX additional training
FORMCHECKBOX adjusting workload
FORMCHECKBOX organising counselling
FORMCHECKBOX initiating grievance procedures
FORMCHECKBOX reorganizing work practices
Agrees short term and long term goals for the staff member, in consultation Assists with problems outside of the workplace where appropriate Recognises outstanding performance Provides recognition and/or rewards according to organisational procedures Follows up Performance Appraisal Completes all required documentation Forwards action plans to relevant stakeholders, e.g. to organise training or counselling sessions, or grievance procedures
PART C Conducting Counselling and Training Sessions
Your task: following your observations in Part A, you are required to conduct each, a training session (1.) and a formal counselling session (2.) to two students who were underperforming during these sessions.
Training session:
Nature of the training:
Performance requirements:
Staff member name:
Location:
Date:
Resources:
Documentation:
Signature staff member: ___________________________________________
Signature Student: _______________________________________________
Criteria S NYS S NYS Comment
The skill requirements have been identified correctly based on the performance checklist used in Part A The requirements for performance of tasks have been put into steps. The task steps have been explained to staff member Staff member was given opportunity to clarify any queries/questions The task steps are demonstrated to the staff member, confirming each step. The staff member is given opportunity to undertake each step Staff member is corrected where relevant Constructive feedback is provided Opportunities for applying learnt skills are identified and suggested for practice Opportunities and procedures for follow-up are discussed The training session is conducted in a professional manner
Counselling session:
Reason/Nature of the session:
Performance requirements:
Staff member name:
Location:
Date:
Resources:
Signature staff member: ___________________________________________
Signature Student: _______________________________________________
Criteria S NYS S NYS Comment
The underperformance(s) have been identified correctly based on the performance checklist used in Part A The underperformance(s) are discussed and outlined to the staff member Staff member is given opportunity to provide input for reasons of underperformance(s):
The reasons are evaluated Suitable solutions are explored:
1.
2.
3.
The solutions determined for post counselling are cost-effective/feasible Further procedures for formal counselling have been outlined where relevant Disciplinary measures have been discussed where and if relevant Steps to implement solutions are discussed Constructive feedback is provided Opportunities and procedures for follow-up are discussed
