Introduction

In this assignment, migrant and multicultural services in Australia will be discussed. Multicultural services deal with a wide range of community services and programs while helping migrants with their accommodation, employment, health, education, personal care, counselling, and many more.    

Consumer engagement 

Consumer engagement is important for analyzing ne3eds of services. Different methods are used for customer engagement which impacts the decision-making process. To ensure customer participation of customers for enhancing customer engagement following services can be offered to migrants:

1. Housing Services- In Australia, housing services have been extended as per the Australian Temporary Residents (ATR) (Lei et al.,2022).
2. Employment-related assistance- Assistance for employment-related issues is provided which helps in identifying job vacancies and giving work placement (Lei et al.,2022).
3. Emergency Relief- Emergency Relief Program are extended for ATR. This program does not differentiate between Australian citizens and permanent citizens (Lei et al.,2022).
4. Health and well-being- Both physical and mental help are taken care of through counselling by psychologists and other health and social worker professionals (Lei et al.,2022).

Program planning and development

Based on the customer needs, programs can be designed and planned. A program designed with housing services, and also private job-related services to migrants. Aiding them would help in gaining customer satisfaction. A rent and leasing facility can be provided as well to make their stay hassle-free. Governance and accountability can be maintained by hiring some employees to enhance returns from them (Boese and Moran, 2021). Their performance can be maintained and enhanced through training and learning opportunities. This would improve and enhance services provided to the migrants.  

Program implementation and monitoring 

For program implementation, our systems and procedures can be ensured for smooth and swift execution of the plan. The staff and members help in performing the tasks and performance of the company. The risks regarding the implementation of the plan are clearly defined. The programs must be established through adherence to codes, standards, laws, legislative requirements, and acts before guaranteeing compliance (Blignault et al., 2022). Thus, the roles and responsibilities are efficiently distributed for better enhancement of the services.

Program monitoring and evaluation

Robust feedback and complaints procedures are ensured. This is for engaging in open communication which enhances the areas of improvement. As per the changing needs of the customers, evaluation and improvement processes are adapted. Thus, feedback and complaints from the customers are encouraged as it motivates them to increase the service work while ensuring customer satisfaction by valuing their opinions (Abood et al., 2022). Thus, a feedback form can be given to customers using the services with questions related to the established programs.     

Conclusions 

To conclude, in this assignment, the migrant and multicultural services of Australia have been discussed. Accordingly, a program can be established for fulfilling the same services through proper strategy, decision-making process, and implementation of the program.

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