Skills Assessment

Criteria

Unit code, name and release number

CHCCOM002 Use communication to build relationships (2)

Qualification/Course code, name and release number

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Assessment Declaration

Note: If you are an online student, you will be required to complete this declaration on the TAFE NSW online learning platform when you upload your assessment.

This assessment is my original work and has not been:

• Plagiarised or copied from any source without providing due acknowledgement
• written for me by any other person except where such collaboration has been authorised by the teacher/assessor concerned.

Assessment instructions

Table 1Assessment instructions

Specific task instructions

This a two-part (role play) skills assessment where you are required to facilitate a meeting between community members to resolve a difficult situation. The scenario will provide you with all the information you require to prepare and distribute an agenda, chair, and minute a small meeting with three community members. After the role-play, you are also required to seek feedback from meeting participants to evaluate their experience of the meeting.

If this assessment requires the student to record information, the Teacher/Assessor will provide the appropriate document/template.

The Teacher/Assessor will advise a time and location for each event. Alternatively, the student may have the option to record their participation and submit as video evidence.

For TAFE Digital students: You will be recording this meeting and uploading your recording for marking.

If submitting video evidence, you must:

• Provide a video for each participation clearly meeting all requirements.

• Ensure they have access to the equipment and resources required to participate in each demonstration.
• Follow theVideo recording instructions (pdf).This one-pager includes useful tips, links to resources, and a demonstration video.
  URL: https://share.tafensw.edu.au/share/items/744af7d4-a241-45e2-adb0-0e13f2fe4950/0/?attachment.uuid=01c3c87a-4599-48c2-91f0-68a00b5bbb4c
• Address the questions or items listed in the Observation checklist, either during the demonstration or record them in a separate video file.

IMPORTANT SELF-AWARENESS WARNING:

It is recognised that responding to conflict situations in a simulated or actual workplace may unexpectedly impact people. This could be due to past personal experiences, vicarious trauma or not necessarily being prepared for the realities of the complexity and intensity of a crisis as it unfolds. As with any workplace environment, TAFE NSW believes in supporting students and staff. Should any distress, fear or concerns come from the simulated incident, all parties affected will be able to debrief with professional support staff on campus. The teacher will be able to make arrangements and follow up on the support needed for those affected.

Part 1: Meeting facilitation (role-play)

To complete this part of the assessment, you will participate in a simulation/role play/scenario to demonstrate your ability to complete skills-based tasks to industry standards. The role play will be observed by your Teacher/Assessor or can be digitally recorded and submitted as evidence.Please refer to your class Teams site for further information about where and when the role play will occur and how the assessment is to be conducted and submitted.

Your demonstration will be used as part of the overall evidence requirements of the unit.

You should refer to the list of criteria provided in the Observation checklist to understand what skills they need to demonstrate in this section of the assessment. This checklist outlines the assessment criteria your Teacher/Assessor will be marking against.

Once completed you will need to submit this assessment to your Teacher/Assessor for marking.

Role play scenario 1:

The scenario

As a Team leader at the Indigo Community Services and Health Hub, you are to facilitate a meeting on Wednesday afternoon next week at 2:00 pm.

A local disability network has approached you regarding the parking at Indigo Community Services and Health Hub. You are required to organise, and chair, a meeting to discuss the use and location of the accessible parking, as the Centre has had numerous complaints from clients who have not been able to use the accessible parking spot due to staff using the spot. The staff have indicated that the use is due to the fact there is no designating staff parking. Often staff cannot find a spot close to the office when they are dropping off items.

In attendance at the meeting, there will be:

• A disability advocate representative from the local disability network.
• An Outreach worker (as the Indigo Community Services and Health Hub representative who has also been noted to occasionally park in this space).
• A client.

Role of the student being assessed

Before your role play, you must access, download and complete the following documents from theIndigo Community Service and Health Hub. (https://share.tafensw.edu.au/share/file/070bc245-2c80-4818-878a-786ad9a00cfb/1/Indigo.zip/index.html)

• An agenda for the meeting.
• Meeting notification for the meeting.
• Minutesfor the meeting.
• Meeting evaluation feedback.

Before you commence your role-play you need to demonstrate you have:

• Develop an agenda for the meeting you will facilitate.
• Write an email to the participants inviting them to the meeting and outlining the details of the meeting.
• Prepare an evaluation document to be completed after the close of the meeting.

During the role-play, you will be required to facilitate the meeting professionally, according to your organisations policies and procedures. You are required to minute the meeting discussion, decisions, and actions.

Following the meeting, you are required to obtain feedback from your participants, either verbally or in writing, regarding the effectiveness of the communication and the meeting processes. Participant feedback must address:

• Was the agenda appropriate?
• How well did the facilitator involve the other participants?
• Was the questioning appropriate?
• Was the meeting a success? If so, why, if not why?
• Identify areas for improvement.
• Feedback on the effectiveness of communication.

You should refer to the list of criteria provided in the Observation Checklist to understand what skills need to be demonstrated during your role play.

Observation Checklist

The assessor will use the Observation Checklist to mark your performance in the role-play. Use this Checklist to understand what skills you must demonstrate in the role-play scenario to be assessed as competent.

The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration occurs or, if appropriate, directly after the task/activity has been completed.

Next to eachobservable behaviour,the assessor will signify with a tick (P) in either thesatisfactory (S)column when the behaviour is observed or a cross (O) in theunsatisfactory (U/S)if a behaviour is not demonstrated.

Table 2Observation checklist

Table 3Observation Checklist

Part 2: Written Documentation

In this part of the assessment, you are required to finalise the meeting minutes and create a summary document relating to the feedback from your participants. All documents should have been accessed prior to the role play from are accessed fromIndigo Community Service and Health Hub. (https://share.tafensw.edu.au/share/file/070bc245-2c80-4818-878a-786ad9a00cfb/1/Indigo.zip/index.html)

You must then provide the following documentation to your assessor for marking:

• The email that was addressed to the participants of the meeting.
• The agenda for the meeting.
• The meeting minutes.
• The evaluation from each participant.
• The evaluation summary collated from the participants feedback, including the changes you would make to your practice based on the participants feedback.

Assessment Feedback

NOTE: This sectionmusthave the assessor signature and student signature to complete the feedback.

Assessment outcome

?Satisfactory

?Unsatisfactory

Assessor Feedback

?Was the assessment event successfully completed?

?If no, was the resubmission/re-assessment successfully completed?

?Was reasonable adjustment in place for this assessment event?

?Has the Assessment Declaration been signed and dated by the student?
?Are you assured that the evidence presented for assessment is the students own work?
If yes, ensure it is detailed on the assessment document.

Comments:

Assessor name, signature and date:

Student acknowledgement of assessment outcome

Would you like to make any comments about this assessment?

Student name, signature and date

NOTE: Make sure you have written your name at the bottom of each page of your submission before attaching the cover sheet and submitting it to your assessor for marking.