Workplace Innovation, Continuous Improvement, and Learning Systems BSBSTR502
- Subject Code :
BSBSTR502
- University :
Melbourne University Exam Question Bank is not sponsored or endorsed by this college or university.
- Country :
Australia
Assessment Submission Template
Qualification & Unit Details
Unit Code & Title |
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Qualification |
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Submission Details
Student Name |
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Student Number |
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Date of Submission |
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Assessor Name |
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Assessment Details
Assessment Task Number |
Assessment Method (Written Task, Case study, Project, Role-play, presentation etc.) |
Date of Completion (Actual date of each task completion. This must be three different days) |
Task 1 |
Written task - Questioning |
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Task 2 |
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Task 3 |
Choose an item. |
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Why you need to use this template?
The template provides consistency across all submissions, and you will not miss any assessment activity. The purpose is to save your time preparing documents, increase efficiency, and reduce potential errors by giving candidates detailed instructions on how to perform any task or project using specific templates and space for answers and solutions.
This template provides the assessor to receive submissions with consistency and for compression of candidates submissions for plagiarism, collusion, and irregularities of educational submissions.
ASSESSMENT GUIDELINES FOR WRITTEN TASK
QUESTION TYPE |
HOW LONG YOUR ANSWER SHOULD BE (LENGTH OF ANSWER) |
Define |
Length approximately 4 typed lines = 50 words, or 5 lines of handwritten text for each question. |
Identify |
Write dot points of the number of items to identify according to the question. |
Outline |
Summarise in a line or set of lines the required number of items or develop appropriate meaningful answers according to the question but not in detail. |
Identify and briefly describe |
Identify in dot points and provide a description of each with a minimum of 4 typed lines = 50 words, or 5 lines of handwritten text for each question. |
Describe |
Provide a description with minimum 8 typed lines = 100 150 words, or 10 15 lines of handwritten text or appropriately described to provide a meaningful answer with consistent knowledge application in length according to the question. |
Explain |
Explain the procedure with minimum 8 typed lines = 100 150 words, or 10 15 lines of handwritten text or appropriately explain to provide a meaningful answer with consistent knowledge application in length according to the question. |
Distinguish / differentiate |
Distinguish means recognise or treat (someone or something) as different. Todifferentiateis to show or find thedifferencebetween things which are compared. It simply means that they are not thesame but does not qualify them as being unique and possibly not related. Length approximately 4 8 typed lines = 50 100 words, or 5 - 10 lines of handwritten text for each question. |
What? |
This is to assess your knowledge of something related to the subject area asking you to specify one or more things related to what is being asked in the question. This is generally asking for a short answer for which you need to provide a short description answering the question where the reader understands the answer to the question. |
How? |
This method of question is to assess your ability to explain or describe the ways, methods, manner, procedure, or process of something related to the question being asked. You need to provide sufficient description of how (ways, methods, manner, procedure, or process) it can be performed for the reader to understand the ways or procedure. |
Why? |
This question is to assess your knowledge of something and the purpose of it. You need to provide sufficient description of why (the purpose/objective or aims) it is used for the reader to understand why. |
Assessment Task 1
The following is a set of knowledge-based questions. Read the text section introduction in the learner workbook, refer to training undertaken and provide your answer solutions to the following questions using your own words to demonstrate your consistent knowledge application.
Note:
- Ensure you answer all the following questions using the length guidelines above and quantity requirements applicable for the following relevant questions.
- Provide references and give credit to authors you have consulted for their ideas in writing your answers. It helps you to avoid plagiarism by making it clear which ideas are your own and which are someone else's and it shows your understanding of the topic, gives supporting evidence for your ideas, arguments, and opinions and allows others to identify the source you have used.
- The space below does not indicate the size of the answer length. Follow above guidelines and keep typing and the space will expand as you type. If answers are recorded separate to this document, they must be attached at the back of this document.
Questions
Question 1
Describe the following using your own words.
a. Innovation in a workplace |
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b. Continuous improvement. |
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c. What cost-benefit analysis methods you can use when undertaking above two. |
Question 2
Describe how to apply knowledge management systems in a workplace.
Question 3
Identify and briefly describe continuous improvement systems and processes.
Question 4
Identify and describe at least three creativity and innovation theories and concepts
SNO. |
Three creativity and innovation theories and concepts |
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Question 5
Identify and briefly describe organisational learning principles.
Question 6
Identify and briefly describe at least three quality management and continuous improvement theories.
SNO. |
Three quality management and continuous improvement theories. |
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Question 7
Explain relevant risk management concepts.
Question 8
Outline key aspects of supply chains, and operational, product and service systems.
Question 9
Identify and briefly describe method for conducting gap analysis.
Question 10
Changing trends and opportunities in workplace.
---End of Written Task Activities---
References Provide references to education materials you have used to develop your answers. A reference list lists only the sources you refer to in your writing. The purpose of the reference list is to allow your sources to be found by your reader (assessor). It also gives credit to authors you have consulted for their ideas. It helps you to avoid plagiarism by making it clear which ideas are your own and which are someone else's, shows your understanding of the topic, gives supporting evidence for your ideas, arguments, and opinions. allows others to identify the sources you have used. |
Self Assessment Checklist |
Note: The following checklist is for you to confirm your work completion as well as performance and demonstration of skills. Ensure you carefully check, and tick as completed and performed before submitting written evidence and while demonstrating skills during performing the task.
Assessment Task Activity |
Completed as required |
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Written questions |
Yes |
No |
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1. |
Describe the following using your own words. a. Innovation in a workplace b. Continuous improvement. c. What cost-benefit analysis methods you can use when undertaking above two. |
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2. |
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3 |
Identify and briefly describe continuous improvement systems and processes. |
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4 |
Identify and describe at least three creativity and innovation theories and concepts |
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5 |
Identify and briefly describe organisational learning principles. |
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6 |
Identify and briefly describe at least three quality management and continuous improvement theories. |
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7 |
Explain relevant risk management concepts. |
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8 |
Outline key aspects of supply chains, and operational, product and service systems. |
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9 |
Identify and briefly describe method for conducting gap analysis. |
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changing trends and opportunities in workplace. |
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Assessor comments on decision made
Assessment Task 2
Identify improvements and establish ways of working within team
You are required to read the following assessment information, requirements, and instructions before commencing. This task has simulated workplace reference. Ensure you access the simulated workplace resources (planning documents, policies, and procedures etc.), equipment, applicable legislation, regulation, standards, and code of conduct during the assessment as specified and facilitated by your assessor.
Case Study (Skills and Knowledge Application)
Using the simulated workplace and the scenario in the appendix or your own workplace referring to the scenario in the appendix as agreed by your assessor, provide solutions to sustain and develop an environment in which continuous improvement, innovation and learning are promoted and rewarded in the workplace.
Whatever the workplace you select, the policies and procedure manual of simulated workplace must be used as the policies and procedures of the workplace to undertake the following task. In case you select your own workplace or any other workplace you have access to information, provide a brief description of the workplace such as the industry, operation, personnel, and teams.
Your Task
Complete the following workplace activities demonstrating skills and knowledge to sustain and develop an environment in which continuous improvement, innovation and learning are promoted and rewarded:
- Access simulated workplace policies and procedures and use the relevant policies and procedures to undertake this task.
- Read the case study in appendix 1 and analyse its information including your team, your responsibility and other relevant workplace information.
Your team |
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Your responsibility |
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Your team and team members |
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Key stakeholders |
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Ways of working within team. |
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How to promote the value of creativity, innovation and sustainability and recognising successes |
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g. Support testing and trialling of new ideas. |
- Identify key systems and processes of the work area and establish strategies to monitor and evaluate performance of team members and sustainability of key systems and processes using the template provided in appendix 2.
Key systems and processes |
Strategies to monitor and evaluate team performance |
Sustainability of key systems and processes |
- Develop a consultation plan to consult relevant stakeholders to identify opportunities for improvement using the template provided in appendix 2.
Stakeholder |
Internal/ External |
Information required |
Method of consultation |
Consultation timeframe |
- Write an email to consult according to above consultation plan and to seek advice from stakeholders I.e., CEO and General manager (Your assessor) to identify opportunities for improvement using the email template provided in appendix 2. Ensure you attach reply email from your assessor as evidence of consultation with assessment submission.
Email format
To:
CC:
BCC:
From:
Subject:
Salutation
Message (your detailed solutions to task activities)
Regards,
Sender Name
- Analyse the case study and identify the following for innovation and continuous improvement requirements for work area using the template provided in appendix 2:
Innovation and continuous improvement requirements |
Description |
Innovation and continuous improvement trends and opportunities for work area. |
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Supply chain gaps and required improvements |
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Learning opportunities for team members |
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Innovation options |
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Continuous improvement options |
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Risks associated with above options. |
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Impact of change and consequences for people |
- Analyse performance reports and variance from organisational plans within work area.
- Establish expectations and desired outcomes of innovation and continuous improvement.
- Develop a mentoring and coaching plan using the template provided in appendix 2 to coach team members how they can be innovative
Coaching and Mentoring Plan - Template Section: Individuals: . Teams: |
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Skills to develop |
Coaching/mentoring method |
Resources required |
Timeframe |
By whom |
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- Write an email script using the email template provided in appendix 2 to communicate with team members:
- On ways of working that contribute to continuous improvement
2. How they can be innovative
3. Explain how you agree on team members identified improvement needs and opportunities.
4. Describe your coaching plan and mentoring plan.
Email format
To:
CC:
BCC:
From:
Subject:
Salutation
Message (your detailed solutions to task activities)
Regards,
Sender Name
- Collect data, analyse, and conduct a gap analysis of operations, service systems and supply chains
- Develop a transition implementation plan to address the impact of change and consequences for people using the template provided in appendix 2.
Transitions to be made |
Actions / Steps to be atken |
Impact/ consequence Moderate |
Risk Level/Rank |
- Identify the possible non-performance events and develop a contingency plan to address non-performance of tasks for innovation and continuous improvement using the template provided in appendix 2.
Non conformance event |
Likelihood Highly likely Likely unlikely |
Impact/ consequence Major Moderate minor |
Risk management/ risk control |
Risk Owner |
- Identify failures by investigating the causes of failures using the template provided in appendix 2 and establish how to manage emerging challenges and opportunities.
Investigation template
Department |
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Situation/issue |
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Type of investigation e.g., complaints, disciplinary etc. |
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Name of employee/s subject to investigate |
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Name of complainant/s (If appropriate) |
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Investigator/s Name |
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Date of investigation |
Background |
For example, This may cover how to issue come to light? Have any other actions been taken prior to the investigation? |
Remit of the investigation |
For example, this may cover: What specific allegations/concerns were investigated? (By dot points) |
Investigation process |
For example, this may cover: A brief description of method/s used to gather relevant information. A record of what interviews/statements were undertaken, and documents reviewed. |
Witness |
List of witnesses interviewed |
Findings |
For example, this should cover: A summary of findings and observations for each specific allegations/issue of concern investigated, cross-referencing any documentation where needed. |
Conclusions |
For example, this may cover: For each allegation/concern investigated an overall opinion based on the balance of probabilities whether there is evidence to support allegations made. Recommendations on whether further actions should be taken according to workplace policy and procedures. |
- Identify risks of continuous improvement and innovation options and:
- develop a risk management plan using the template provided in appendix 2, and
2. cost-benefit analysis for options identified in activity 6 using the template provided in appendix 2.
Risk management plan
Risk |
Likelihood Highly likely Likely unlikely |
Impact/ consequence Major Moderate minor |
Risk management/ risk control |
Risk Owner |
Cost benefit analysis template
Innovation and continuous improvement option |
Cost |
Cost Impact |
Benefit |
Benefit Impact |
Ratio (benefits/costs) |
Ranking |
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Cost Impact = High, medium, or low
Benefit Impact = High, medium, or low
Ranking = Accept, reject.
---End of Case Study Task Activities---
Self Assessment Checklist |
Note: The following checklist is for you to confirm your work completion as well as performance and demonstration of skills. Ensure you carefully check, and tick as completed and performed before submitting written evidence and while demonstrating skills during performing the task.
Assessment Task Activity |
Completed as required |
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Case Study |
Yes |
No |
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1 |
Access simulated workplace policies and procedures and use the relevant policies and procedures to undertake this task. |
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? |
2 |
Read the case study in appendix 1 and analyse its information including your team, your responsibility and other relevant workplace information. |
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3 |
Meet with your CEO (assessor) in a role-play to consult and seek advice to identify opportunities for improvement. |
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4 |
Establish the following innovation and continuous improvement preparation activities: a. Identify innovation and continuous improvement trends and opportunities for work area. b. Identify learning opportunities for team members c. Identify the team members who need support and determine how you are going to provide mentoring to improve their skills and knowledge. d. Develop a stakeholders consultation plan to consult to seek advice. You may use the template provided in the appendix 2. e. Collect information from the scenario and identify supply chain gaps and required improvements f. Identify sustainability requirements of key systems and processes g. Set objectives for the work team for innovation and continuous improvement h. Identify innovation options and continuous improvement options i. Apply cost-benefit analysis for options for above options j. Identify risks of above options and develop a risk management plan |
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5 |
Establish expectations and desired outcomes of innovation and continuous improvement. |
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6 |
Develop strategies to monitor and evaluate performance of team members. |
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Conduct a gap analysis of operations, service systems and supply chains |
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Develop a transition plan to move the team member to supervisory position. |
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9 |
Develop a contingency plan to address non-performance of tasks. |
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10 |
Investigate the operational situation with suppliers and customer complaints. You may use the simulated workplace investigation form provided in the appendix. |
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Assessor comments on decision made
Assessment Task 3
Develop workplace culture and implement innovative processes
You are required to read the following assessment information, requirements, and instructions before commencing. This task has simulated workplace reference. Ensure you access the simulated workplace resources (planning documents, policies, and procedures etc.), equipment, applicable legislation, regulation, standards, and code of conduct during the assessment as specified and facilitated by your assessor.
Project (Skills and Knowledge Application)
This role-play assessment is an alternative to assess that allows you to engage with your learning in more concrete ways. This task is more than application of theory and a hands-on task for you to apply what you have learned in a real workplace or simulated workplace environment.
Your role
You are a part of role to sustain and develop an environment in which continuous improvement, innovation and learning are promoted and rewarded, you are now undertaking the task of implementation of innovative processes and to develop workplace culture and tools for continuous improvement, innovation and learning.
Situation
You have taken the initiative to establish ways of working within team, identify improvements in your task 2. You have completed preparation activities including strategies to monitor and evaluate performance of team members, gap analysis of operations, service systems and supply chains, transition plan, contingency plan to address non-performance of tasks and investigate the operational situation with suppliers and customer complaints. In this task you implement innovative processes and develop workplace culture and tools for continuous improvement, innovation and learning.
Your Task
Complete the following workplace activities demonstrating skills and knowledge to manage resources according to planned business strategies in a role-play as agreed and arranged by your assessor:
Undertake the following activities
- Read and use your planning activities in task 2 to undertake this task including relevant policies and procedures applicable to the situation.
- Develop a process to capture insights, experiences and ideas for improvements, and to manage and confirm that learnings from innovation and continuous improvement activities using relevant knowledge management system.
- As part of facilitating contributions to and communications about continuous improvement and innovation and supporting testing and trialling of new ideas, write a detail email to communicate with and agree on team members identified improvement needs and opportunities. In your email to team members, structure, and address in the following order:
- What support you provide for testing and trialling of new ideas by team members,
2. How you are going to facilitate contributions to and communications about continuous improvement and innovation,
3. Costs and benefits of innovations and improvements
4. How you reward team members for continuous improvement, innovation, and learning.
5. Ask your team members to provide feedback about implementation of systems and processes for continuous improvement, innovation, and learning.
Email format
To:
CC:
BCC:
From:
Subject:
Salutation
Message (your detailed solutions to task activities)
Regards,
Sender Name
- Develop a plan to evaluate continuous improvement systems and processes and innovation using the template provided in appendix 2
Evaluation planning template
Systems and processes |
Improvements made |
Evaluation criteria |
Evaluation timeline |
- Identify approval processes for plan for and implement improvements of the workplace for project management and change management.
- Establish at least three types of rewards for continuous improvement, innovation and learning of team members.
Three types of rewards for continuous improvement, innovation and learning of team members |
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3. |
- Identify and list relevant stakeholders you need to seek feedback from for systems and processes for continuous improvement and innovation and learning.
Relevant stakeholders you need to seek feedback from for systems and processes for continuous improvement and innovation and learning |
1. |
2. |
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3. |
- Develop a consultation plan to seek feedback from above identified stakeholders using consultation plan template provided in appendix 2.
Stakeholder |
Internal/ External |
Information required |
Method of consultation |
Consultation timeframe |
- Write an email to those stakeholders including your manager (assessor) using template provided in appendix 2 to seek feedback.
Email format
To:
CC:
BCC:
From:
Subject:
Salutation
Message (your detailed solutions to task activities)
Regards,
Sender Name
- Using the feedback received (according to scenario feedback) determine how you respond to feedback for systems and processes for continuous improvement, innovation, and learning.
---End of Project Work---
References (For task 1, 2 & 3) A reference list lists only the sources you refer to in your writing. The purpose of the reference list is to allow your sources to be found by your reader (assessor). It also gives credit to authors you have consulted for their ideas. It helps you to avoid plagiarism by making it clear which ideas are your own and which are someone else's, shows your understanding of the topic, gives supporting evidence for your ideas, arguments, and opinions. allows others to identify the sources you have used. For example, you can use any of the following styles, Harvard Style 1. Website with an author - Author surname, initials (Year), article title, website name, Available at: http://website url.com.au/article, accessed 10 March 2021. 2. Website without author and no date - Article title (n.d.), website name, Available at: http://website url.com.au/article, accessed 10 March 2021. 3. Book with no author - Title of book, edition (edn), Volume number or number of volumes, Publisher, Place of publication, page number(s) if applicable. 4. Book with one author - Author, A (Year), Title of book, Publisher, Place of publication. 5. Book with two or three authors - Authors, AA, Author, BB & Author, CC (Year), Title of book, Publisher, Place of publication. APA Style 1. Website with an author Murray, G. (2005). A duty of care to children and young people in Western Australia: Report on the quality assurance and review of unsubstantiated allegations of abuse in care: 1 April 2004 to 12 September 2005. Western Australia, Department of Child Protection. http://www.community.wa.gov.au/NR/rdonlyres/ 2. Website without author and with date - Australia. Department of Health and Aged Care. (2000). National youth suicide prevention strategy. http://www.health.gov.au/hsdd/mentalhe/sp/nysps/about.htm/. 3. Whole Internet Site - Goldberg, I. (2000). Dr. Ivan's depression central. http://www.psycom.net/depression.central.html/. 4. Book with an author - Wells, A. (2009). Metacognitive therapy for anxiety and depression in psychology. Guilford Press. 5. Book with no author - The Blackwell dictionary of cognitive psychology. (1991). Blackwell. |
List all references used for assessment task 1, 2 and 3 below (if any)
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Self Assessment Checklist |
Note: The following checklist is for you to confirm your work completion as well as performance and demonstration of skills. Ensure you carefully check, and tick as completed and performed before submitting written evidence and while demonstrating skills during performing the task.
Assessment Task Activity |
Completed as required |
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Role-play - Preparation written work |
Yes |
No |
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1 |
Read and use your planning activities in task 2 to undertake this task including relevant policies and procedures applicable to the situation. |
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2 |
Develop a process to capture insights, experiences, and ideas for improvements, and to manage and confirm that learnings from innovation and continuous improvement activities using relevant knowledge management system. |
? |
? |
3 |
As part of facilitating contributions to and communications about continuous improvement and innovation and supporting testing and trialling of new ideas, write a detail email to communicate with and agree on team members identified improvement needs and opportunities. In your email to team members, structure, and address in the following order: a. What support you provide for testing and trialling of new ideas by team members, b. How you are going to facilitate contributions to and communications about continuous improvement and innovation, c. Costs and benefits of innovations and improvements d. How you reward team members for continuous improvement, innovation, and learning. e. Ask your team members to provide feedback about implementation of systems and processes for continuous improvement, innovation, and learning. |
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? |
4 |
Develop a plan to evaluate continuous improvement systems and processes and innovation using the template provided in appendix 2: |
? |
? |
5 |
Identify approval processes for plan for and implement improvements of the workplace for project management and change management. |
? |
? |
6 |
Establish at least three types of rewards for continuous improvement, innovation and learning of team members. |
? |
? |
7 |
Identify and list relevant stakeholders you need to seek feedback from for systems and processes for continuous improvement and innovation and learning. |
? |
? |
8 |
Develop a consultation plan to seek feedback from above identified stakeholders using consultation plan template provided in appendix 2. |
? |
? |
9 |
Write an email to those stakeholders including your manager (assessor) using template provided in appendix 2 to seek feedback. |
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10 |
Using the feedback received (according to scenario feedback) determine how you respond to feedback for systems and processes for continuous improvement, innovation, and learning. |
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Assessor comments on decision made
