11007NAT DIPLOMA OF Environmental Management
11007NAT DIPLOMA OF Environmental Management
Nationally Accredited Training
BSBCMM511 Communicate with influence
Participant instructions, Planning worksheet, Assessment form
Participant instructions
Aim:
During the course you are required to demonstrate the ability to influence management-level decision makers with a five-minute verbal presentation. This presentation task will provide a standardised opportunity to assess competency of practical skills.
(Some knowledge aspects of this competency and workplace confirmation of competency are embedded in tasks within the major assignment)
Purpose:
This unit is designed to ensure you can influence the decisions that impact the environmental performance of your organisation.
Background and individual familiarity with communicating thorough formal presentations:
Enrolment information indicated you needed a sound level of English language and communication proficiency. It is assumed you are familiar with verbal communication within your organisation or role (for example: making presentations, providing briefings, and delivering training).
Information on the topics at Appendix U and V and should be reviewed or read in detail as applicable depending on your own circumstances. Additional information can be obtained from individual research (for example You-tube).
It is suggested to note the guidance on PowerPoint (if you intend to use it) in Appendix U, and active listening in Appendix V. Remember this is a formal presentation at the level of a management forum (or to a dispersed management team via video conferencing). It Is not a toolbox meeting or staff-level briefing. If you are not clear on the requirement or confident to undertake this task please discuss your concerns with your trainer/assessor.
Your ability to actively listen is assessed as the presenter and as a member of the audience.
This not a test of how to use all the features in PowerPoint! You are discouraged from using an existing presentation as it may bring stress trying to modify it to meet this task. It is suggested you do not make this any more complicated than it needs to be - keep it simple and maintain direction.
Stages of the Activity:
The stages of the activity (and specific tasks) (All aspects will be assessed, and evidence recorded):
Agree a suitable environmental situation, topic, and objective with the assessor before making a detailed plan/preparation. If you cannot think of a suitable topic one will be assigned through discussion with the assessor. (Record this detail on your plan)
Develop a simple presentation plan, obtain, and organise information, develop speaker notes (provide the plan and a copy of the speaker notes to the assessor before the presentation)
Develop aids to support the presentation (not the other way around..) (Aids could be a plan/diagram, pictures, model, or sample (use something visual rather than text). You are encouraged to discuss this with the trainer to not spend too much time on this.(provide a copy or your aids to the assessor before the presentation)
Provide a brief introduction on the context and purpose of the presentation (max 1 min)
Present your presentation to the course as the simulated management team:
deliver the presentation and employ your materials/aids in accordance with your plan
complete the presentation within the time allocated (in 5 mins, + 1 min / - 30 secs)
Include a confirmation of understanding by asking the other participants (the management team) 2 planned questions requiring a response to confirm they understand a key point you have made to them
Respond to structured questions from the management team (the other participants) after you finish your presentation.
Demonstrate active listening by:
acknowledging and fully answering questions from the audience after delivering your presentation (assessed)
Responding to questions from the other presenters when they ask you to confirm your understanding during their presentations (not assessed)
ask a question to confirm an aspect of a presentation. you will be nominated at least once to ask a realistic and appropriate question to a presenter that will enhance you own understanding of that presentation. If you are nominated you will be advised before the presentation (relevance of your question to the presentation is assessed)
Self-evaluation and feedback: You will be debriefed individually outside the classroom/on-line group using an assessment form and one-to-one debrief. You will be asked to self-evaluate your presentation.
Reassessment (if needed): If aspects of the assessment are not met the relevant items will be reassessed as soon as practical.
Tip: to communicate with influence and to meet the time criteria, you must rehearse (use timer/stopwatch!). You will need to practice so you are not reading off slides or a full script but maintaining good eye contact with members of the management team (technology permitting). Notes for delivery:
Use this form as the template and type into it progressively save it and be ready to email it to the presenter with your own content
For the on-line/virtual course:
Practice with camera angle so that you are looking into the camera when presenting
We will discuss sharing images and slides via the communication software
Your presentation will be recorded and will be made available to you
Presentation Plan
PARTICIPANT DETAILS
FIRST Name: FAMILY Name: Context (Simulated workplace situation) 5 minutes with top management
You have been nominated by your manager to brief the higher management team at your site/company/client on an environmental issue that is affecting or could easily affect the success of the organsiation/project. Your objective is to propose options available and recommend a preferred solution (guide them to decide to act on the problem). This is a rare opportunity to show your profile as a professional. You have also been advised that a shareholder representative may attend so it is important to use plain English and refrain from using in-house anacronyms / terminology as they may not understand.
To prepare the presentation use the plan below. The items in bold (*) form a brief (1 min) introduction you will deliver to the other participants (the simulated management team) to establish the context of your presentation (not included in the 5 mins)
Situation description Details
Who am I in this meeting? *
Who is the higher management team I will brief? * What will be their specific interests / concerns and how will I prepare for that? What is the venue for this meeting (any access or safety requirements)? * Description of environmental problem / issue / incident * Who are external stakeholders relevant to the issue Clarify the relationship of the project to other projects and to the objectives of the organisation Is there any restraint on release of information about this issue? Any other sensitivities about this issue to be accommodated? Purpose description Details
Topic *
What is the outcome/decision needed from this presentation? * What risks arise from not acting on the issue? What information do I need to support the decision needed? Develop the speech (insert your summary / dot points and planned questions)
What aids are needed to support the message? (Email now to trainer)
ASSESSMENT FORM COMMUNICATE WITH INFLUENCE
PARTICIPANT DETAILS
FIRST Name: FAMILY Name: Note: Items in bold must be demonstrated
Preparation of the presentation and aids: Assessor Comments / Feedback
Presentation Plan provided to Assessor
Set up the correct equipment / layout / camera
Script/dot points provided to Assessor
Aids provided to Assessor
Prepared relevant information Plan: All items provided/satisfactory
Set up the correct equipment / layout / camera angle (if remote confirm tested)
Script/dot points provided/satisfactory
Aids provided/satisfactory
information sufficient and appropriate to context
Additional comments (feedback provided at this stage prior to delivering presentation):
Sufficient evidence of planning and preparation provided? : Y / N
Introduction: prior to the presentation, the participant: Assessor Comments / Feedback
Provided a brief description of the presentation context:
the role (of the presenter)
the meeting audience and venue
the issue
the topic
the outcome needed (approx 1 minute not timed)
All items provided (as detailed in plan)
Additional comments:
Presentation content and structure influenced the audience. The participant: Assessor Comments / Feedback
clearly described the issue and impact
clearly described the action/decision needed
followed the dot points / script (as planned)
aids used effectively (as planned)
demonstrated a knowledge of the material being delivered
confirmed progressive understanding by the audience (pre-planned question #1)
confirmed progressive understanding by the audience (pre-planned question #2)
conclusion emphasised the decision / action needed
noted any follow up information (if required) 5 minutes (max 6:00 min / min 4:30)
Time: ______ : _____
Time satisfactory
All (bold) aspects demonstrated
Additional comments:
Presentation was delivered to design and was enabled influence to be generated: Y / N
Presentation delivery was convincing
The manner of presenting the information was convincing: Assessor Comments / Feedback
illustrated the issue/problem
delivered relevant information/data
aimed the information to the level of the audience
demonstrated appropriate respect for the audience (formal)
engaged the audience (eye contact, pauses)
engaged the audience (gestures, emphasis, body language)
spoke clearly and concisely (and not rushing)
used plain English / common terminology
aids were explained
slides if used were not overloaded with text/content
>60% of above ten presentation skills were demonstrated during presentation
>60% of participants verified influence was achieved to support the proposed change/improvement/decision
(ratio of influence : ______ : ______)
presentation skills demonstrated confidence
presentation skills established influence
Aids used and explained:
Summary comments:
Content and aids supported understanding the issue
Content and aids supported the action proposed? Presentation achieved influence
Active listening task 1
Questions answered with credibility
(additional time for questions approx 2-4 minutes not timed) Assessor Comments / Feedback
The nominated question from another participant (outline) was:
The response provided answered all points (outline):
effectively responded to a nominated question
The assessors question (outline) was:
The response provided answered all points (outline):
effectively responded to a question from the assessor
Additional questions from participants (audience): effectively responded to additional questions (as required)
Self-evaluation of own presentation. The participant evaluated their presentation objectively: Assessor Comments / Feedback
presentation and aids used as planned
identified correct or over/under the time allocation
confirmed audience understanding by use of 2 planned confirmatory questions
fully answered 2 nominated audience questions
identified any areas for improvement in content and/or delivery as: Self-evaluation covered the points listed in bold
Self-evaluation on these points was objective
Additional comments:
Active listening task 2
Question formed and asked to another presentation to verify it was listened to Assessor Comments / Feedback
Topic:
Question asked:
Question asked for additional information not provided in the presentation
Question was relevant and appropriate to the issue or the proposed action/improvement/change
Additional comments:
Active listening demonstrated
Assessment of competency determination
Additional assessment comments:
Decision on competency:
Competent / Not yet competent (NYC) on (date) ___________________
Assessor name: Assessor Signature:
Participant comments on the activity:
Participants Signature: Date:
Re-Assessment of competency (if required)
Aspects to be reassessed:
Additional assessment comments:
Decision on competency:
Competent / Not yet competent (NYC) on (date) ___________________
Assessor name: Assessor Signature:
Participant comments:
Participants Signature: Date:
