Assessment Tasks and Instructions
Assessment Tasks and Instructions
Student Name AJAY SHARMAStudent Number Course and Code Unit(s) of Competency and Code(s) SITXHRM004 Recruit, select and induct staff
Stream/Cluster Trainer/Assessor Assessment for this Unit of Competency/Cluster Details
Assessment 1 Theory Test
Assessment 2 Project
Assessment 3 Observations
Assessment conducted in this instance: Assessment 1 FORMCHECKBOX 2 FORMCHECKBOX 3 FORMCHECKBOX Reasonable Adjustment
Has reasonable adjustment been applied to this assessment?
No FORMCHECKBOX No further information required
Yes FORMCHECKBOX Complete 2.
Provide details for the requirements and provisions for adjustment of assessment:
Student to complete
FORMCHECKBOX My assessor has discussed the adjustments with me
FORMCHECKBOX I agree to the adjustments applied to this assessment
Signature Date 2nd Assessor to complete
FORMCHECKBOX I agree the adjustments applied to this assessment are reasonable
Name Signature Date Assessment Guidelines
What will be assessed
The purpose of this assessment is to assess your ability to complete tasks outlined in elements and
performance criteria of this unit in the context of the job role, and:
conduct fair and equitable selection interviews for each of the above recruitment situations
evaluate at least one applicant in each of the above selection processes to select individuals that meet a specific organisational need.
Place/Location where assessment will be conducted
RTO to complete
Resource Requirements
Specific requirements for Assessment 3:
The documentation developed as part of Assessment 2, project form the basis for the observations in this assessment:
The interview questions for each position developed for Question 4 in assessment 2 (Provide a copy to each candidate)
The commentary/review sheet developed for Question 5 in assessment 2 (Provide a copy to each panel member)
A full set of organisational policies and procedures relevant to all HR aspects, including WHS
Sufficient staff must be available to cover the requirements to staff the interview panel and provide for at least 4 applicants overall to participate in multiple interviews.
Instructions for assessment including WHS requirements
This assessment consists of 3 interviews with at least 2 job candidates for each position description you have developed in Assessment 2, Part A. Your trainer will observe you during the interviews.
Interview panel includes 2 staff you have selected and yourself.
You are required to brief panel members and applicants as instructed below.
Following the interviews you are required to evaluate 1 potential candidate for each position interviewed.
Statement of Authenticity
FORMCHECKBOX I acknowledge that I understand the requirements to complete the assessment tasks
FORMCHECKBOX The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes
FORMCHECKBOX I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment
Student Signature: Date: / /201
This assessment:
First Attempt FORMCHECKBOX 2nd Attempt FORMCHECKBOX 3nd Attempt FORMCHECKBOX Extension FORMCHECKBOX Date: FORMTEXT / FORMTEXT / FORMTEXT
RESULT OF ASSESSMENT Part A FORMCHECKBOX
Part B FORMCHECKBOX
Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
Feedback to Student:
Assessor(s) Signature(s): Date: FORMTEXT / FORMTEXT / FORMTEXT
Student Signature Date: FORMTEXT / FORMTEXT / FORMTEXT
Assessment 3
Your task:
PART A Planning the recruitment and selection process
This assessment consists of 3 interviews with at least 2 job candidates for the position descriptions you have developed in Assessment 2, Part A as instructed below. Your trainer will observe you during the interviews.
3 of the following 1 or 2 plus 3 and 4:
FORMCHECKBOX Chef de Partie Room Service Kitchen, 11.00pm 7.30am night shift (full-time position)
Or
FORMCHECKBOX Restaurant Manager, breakfast shift (part-time position 20 hours per week)
And
FORMCHECKBOX Room Service Attendant, breakfast shift (casual position 2 days per weekend)
And
FORMCHECKBOX Volunteer, event and seminar support (Thursday and Friday 10 hours per week)
Role Play - Administer recruitment process and select staff
Interview (2x4 mins) + Revision and Final Decision (3 mins)
Chef de Partie Room Service Kitchen, 11.00pm 7.30am night shift (full-time position)
Ask the relevant interview questions that you have prepared for this position based on your selection criteria and job description that you have prepared in PART A
OR
Interview (2x4 mins) + Revision and Final Decision (3 mins)
Room Service Attendant, breakfast shift (casual position 2 days per weekend)
Can you describe your previous experience in food service or hospitality?
What do you believe are the key qualities that make a great Room Service Attendant?
How do you handle a situation where a guest has a specific dietary restriction or special request for their meal?
Time management is crucial in this role. Can you share an example of a time when you had to manage multiple tasks simultaneously, and how you prioritized your responsibilities?
How do you ensure cleanliness and presentation when setting up room service orders?
In a casual role, flexibility is important. Can you discuss your availability and how you plan to balance this position with your other commitments?
What motivated you to apply for this role at Ocean Breeze Hotel?
And
Interview (2x4 mins) + Revision and Final Decision (3 mins)
Restaurant Manager, breakfast shift (part-time position 20 hours per week)
Can you describe your experience as a restaurant manager or in a similar leadership role?
What strategies have you used in the past to improve the overall customer experience and satisfaction in a restaurant?
Communication is essential in managing a team. How do you ensure effective communication among staff in a fast-paced breakfast shift?
Can you provide an example of a situation where you had to handle a challenging guest or customer complaint, and how you resolved it?
How do you approach staff training and development to ensure a high level of service in the restaurant?
Part of your role will be overseeing budgets. Can you share your experience with budget management or financial responsibilities?
Why do you believe you are a good fit for the part-time Restaurant Manager position at Ocean Breeze Hotel?
And
Interview (2x4 mins) + Revision and Final Decision (3 mins)
Volunteer, event and seminar support (Thursday and Friday 10 hours per week)
What interests you in the role of Volunteer, Event, and Seminar Support at Ocean Breeze Hotel?
Can you tell us about your experience in event planning or support roles?
How do you ensure attention to detail in coordinating events and seminars?
Interacting with guests and clients is crucial in this role. Can you provide an example of a time when you had to assist a guest or client during an event, and how you handled their requests?
What motivates you to volunteer for this position, and how do you plan to balance it with your other commitments?
In a role with varied tasks, how do you manage your time effectively to ensure all event and seminar needs are met?
Ocean Breeze Hotel emphasizes a high standard of customer service. How do you plan to contribute to this standard in your volunteer role?
For the purpose of this role play you need to select 2 students to join you on the interview panel.
Use the relevant set of interview questions you have developed for the specific position (Assessment 2, Question 4) to be interviewed and brief your panel members on the requirements for interview processes, selection criteria and desired customer service attributes which are sought from candidates.
Provide the criteria sheet for each set of interview questions (Assessment 2, Question 5) which allows each panel member to evaluate the responses from candidates during the interview.
Clearly brief each panel member on the legal aspects of EEO legislation and the emphasis on making decisions on merit.
Select 4 colleagues from your class or workplace as potential job candidates.
Provide each job candidate with the selection criteria and job description for each interview they participate in.
Conduct the interviews using the developed questions for each applicant.
Review the interview process with the panel and summarise the results from each candidate.
Discuss the final decision and explain how this was agreed on.
Provide feedback to each candidate and make the employment offer to the successful candidate.
Record the outcome.
Attach all documentations from interviews to this assessment.
Observation Criteria s
SITXHRM004 Recruit, select and induct staff
Criteria Comment S NYS S NYS
Interview Position 1 Room Service Attendant, breakfast shift Selects a selection panel Briefs panel members on relevant selection criteria for position S S Briefs panel members on desirable customer service attributes S S Briefs panel members on processes of interview S S Clearly explains the EEO legislative requirements to panel members S S Explains the requirements of merit based decisions making to panel members S S Provides interview questions to panel members and allocates questions S S Provides an evaluation/criteria sheet to each panel member S S Uses effective communication skills S S Interview Any additional needs/questions are identified and clarified before the interview starts No S S Uses effective listening skills Yes S S Conducts interview in a friendly, encouraging manner Yes S S Adapts interview techniques according to cultural or special needs where relevant Yes S S The interview process consistently follows the set-out selection criteria during questioning and follow up Yes S S The interview process provides applicants with an opportunity to draw on experienced based examples Good answer S S The interview process is structured and organised Yes S S Post interview: Panel The responses from candidates are evaluated using notes for each criteria Yes S S The supporting responses from candidates are considered in final decisions N/A NYS NYS
There is no evidence of anti EEO practices Yes S S The final decision considers suitability of candidate based on the desired attributes Yes S S The final decision is merit based and fair Yes S S Potential weak aspects for final recruitment are identified No NYS NYS
Uses effective teamwork skills during evaluation and feedback Yes S S The criteria feedback sheets are attached Yes S S Post interview: Applicants Each applicant is provided with constructive feedback Yes S S The successful applicant is provided with an employment offer Yes S S The employment offer outlines the key details of an employment offer in industry. Yes S S The outcomes are documented and attached Yes S S Feedback
Satisfactory outcome and selected.
SITXHRM004 Recruit, select and induct staff
Criteria Comment S NYS S NYS
Interview Position 2: Restaurant Manager, breakfast shift Selects a selection panel Briefs panel members on relevant selection criteria for position S S Briefs panel members on desirable customer service attributes S S Briefs panel members on processes of interview S S Clearly explains the EEO legislative requirements to panel members S S Explains the requirements of merit based decisions making to panel members S S Provides interview questions to panel members and allocates questions S S Provides an evaluation/criteria sheet to each panel member Yes S S Uses effective communication skills Yes S S Interview Any additional needs/questions are identified and clarified before the interview starts No S S Uses effective listening skills Yes S S Conducts interview in a friendly, encouraging manner Yes S S Adapts interview techniques according to cultural or special needs where relevant No NYS NYS
The interview process consistently follows the set-out selection criteria during questioning and follow up Yes S S The interview process provides applicants with an opportunity to draw on experienced based examples Yes S S The interview process is structured and organised Yes S S Post interview: Panel The responses from candidates are evaluated using notes for each criteria Yes S S The supporting responses from candidates are considered in final decisions No S S There is no evidence of anti EEO practices Yes S S The final decision considers suitability of candidate based on the desired attributes Yes S S The final decision is merit based and fair Yes S S Potential weak aspects for final recruitment are identified Yes NYS NYS
Uses effective teamwork skills during evaluation and feedback Yes S S The criteria feedback sheets are attached Yes S S Post interview: Applicants Each applicant is provided with constructive feedback Yes S S The successful applicant is provided with an employment offer Yes S S The employment offer outlines the key details of an employment offer in industry. Yes S S The outcomes are documented and attached Yes S S Feedback
Selected with good outcome.
SITXHRM004 Recruit, select and induct staff
Criteria Comment S NYS S NYS
Interview Position 3: Volunteer, event and seminar support Selects a selection panel Briefs panel members on relevant selection criteria for position S S Briefs panel members on desirable customer service attributes S S Briefs panel members on processes of interview S S Clearly explains the EEO legislative requirements to panel members S S Explains the requirements of merit based decisions making to panel members S S Provides interview questions to panel members and allocates questions S S Provides an evaluation/criteria sheet to each panel member Yes S S Uses effective communication skills Yes S S Interview Any additional needs/questions are identified and clarified before the interview starts No S S Uses effective listening skills No NYS NYS
Conducts interview in a friendly, encouraging manner Yes NYS NYS
Adapts interview techniques according to cultural or special needs where relevant No NYS NYS
The interview process consistently follows the set-out selection criteria during questioning and follow up Yes S S The interview process provides applicants with an opportunity to draw on experienced based examples Yes NYS NYS
The interview process is structured and organised Yes S S Post interview: Panel The responses from candidates are evaluated using notes for each criteria Yes S S The supporting responses from candidates are considered in final decisions Yes NYS NYS There is no evidence of anti EEO practices Yes S S The final decision considers suitability of candidate based on the desired attributes Yes The final decision is merit based and fair Yes NYS NYS Potential weak aspects for final recruitment are identified Yes NYS NYS Uses effective teamwork skills during evaluation and feedback Yes NYS NYS The criteria feedback sheets are attached Yes S S Post interview: Applicants Each applicant is provided with constructive feedback Yes S S The successful applicant is provided with an employment offer No NYS NYS The employment offer outlines the key details of an employment offer in industry. Yes NYS NYS
The outcomes are documented and attached Yes NYS NYS
Feedback
Rejected
