-2530721587605BSBSTR601
53975-92583000
-2530721587605BSBSTR601
Manage innovation and continuous improvement
Learner Workbook
00BSBSTR601
Manage innovation and continuous improvement
Learner Workbook
Table of Contents
TOC o "1-3" h z u Assessment instructions PAGEREF _Toc115097433 h 3Assessment requirements PAGEREF _Toc115097434 h 4Candidate Details PAGEREF _Toc115097435 h 5Assessment BSBSTR601 - Manage innovation and continuous improvement PAGEREF _Toc115097436 h 5Assessment Task 1 PAGEREF _Toc115097437 h 6Activity 1A PAGEREF _Toc115097438 h 6Activity 1B PAGEREF _Toc115097439 h 9Activity 1C PAGEREF _Toc115097440 h 10Activity 1D PAGEREF _Toc115097441 h 12Activity 1A-1D checklist for Trainer PAGEREF _Toc115097442 h 14Activity 2A PAGEREF _Toc115097443 h 16Activity 2B PAGEREF _Toc115097444 h 17Activity 2C PAGEREF _Toc115097445 h 19Activity 2D PAGEREF _Toc115097446 h 21Activity 2E PAGEREF _Toc115097447 h 22Activity 2A-2E Checklist PAGEREF _Toc115097448 h 23Activity 3A PAGEREF _Toc115097449 h 25Activity 3B PAGEREF _Toc115097450 h 27Activity 3C PAGEREF _Toc115097451 h 28Activity 3D PAGEREF _Toc115097452 h 30Activity 3A-3D Checklist PAGEREF _Toc115097453 h 31Activity 4A PAGEREF _Toc115097454 h 33Activity 4B PAGEREF _Toc115097455 h 35Activity 4C PAGEREF _Toc115097456 h 36Activity 4A-4C Checklist PAGEREF _Toc115097457 h 37Assessment task 2 PAGEREF _Toc115097458 h 38Part A PAGEREF _Toc115097459 h 38Part B PAGEREF _Toc115097460 h 44Assessment task 2 -part A and B checklist for Trainer PAGEREF _Toc115097461 h 45Assessment Task 3 PAGEREF _Toc115097462 h 47Assessment task 3 checklist for Trainer PAGEREF _Toc115097463 h 49Assessment Task 4 PAGEREF _Toc115097464 h 50Assessment Task 4 checklist for Trainer PAGEREF _Toc115097465 h 53Competency record to be completed by assessor PAGEREF _Toc115097466 h 54
Instructions to Learner
Assessment instructionsOverviewPrior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task.
Written workAssessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:
Address each question including any sub-points
Demonstrate that you have researched the topic thoroughly
Cover the topic in a logical, structured manner
Your assessment tasks are well presented, well referenced and word processed
Active participationIt is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.
PlagiarismPlagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a learners exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a learner can be accused of plagiarism:
Presenting any work by another individual as one's own unintentionally
Handing in assessments markedly similar to or copied from another learner
Presenting the work of another individual or group as their own work
Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.
If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.
CollusionCollusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action.
Competency outcomeThere are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more training and experience).Once the learner has completed all the assessments for this unit of competency, the learner will be awarded Competent (C) or Not Competent (NC) for the relevant unit of competency.
Confidentiality
The college will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.Assessment appeals processIf you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal via the complaint and appeal form which is available on the college website.
Recognised prior learningLearners will be able to have their previous experience or expertise recognised on request.
Special needsLearners with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.
Assessment requirementsAssessment can be:
Direct observation
Product-based methods e.g. reports, role plays, work samples
Portfolios annotated and validated
Questioning.
The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.
To demonstrate competence in this unit, you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.
As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction.
Candidate DetailsAssessment BSBSTR601 - Manage innovation and continuous improvementPlease complete the following activities and hand in to your trainer/assessor for marking. This forms part of your assessment for BSBSTR601 - Manage innovation and continuous improvement
Name: _____________________________________________________________
Learner ID: ______________________________________________________________
Email:_____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another persons work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed.
Signed:____________________________________________________________
Date:____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below:
This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another persons work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.
Learner 1:____________________________________________________________
Signed:____________________________________________________________
Learner 2:____________________________________________________________
Signed:____________________________________________________________
Learner 3:____________________________________________________________
Signed:____________________________________________________________
Assessment Task 1Activity 1APerformance Criteria
P.C. 1.1 Identify relevant team members and communicate ways of working objectives, expectations and desired outcomes.
Case Study A
You are a team manager in a retail company, and you need to arrange cover for a day as you need to attend a managers meeting out of town. You will need to allocate tasks to your team to ensure the shop is run smoothly.
Working objectives/goals and tasks which need to be completed:
A stock check of the sales floor needs completing by the end of the day
A delivery needs bringing in at 2 pm
Four boxes of stock need tagging and displaying by the end of the day
The pay desk needs manning throughout the day.
You have the following members of staff available:
Jenny Jenny is a more experienced member of the team who is competent in all areas. She gets along with everyone well and is happy to help where she can. She has experience in the stock checks, deliveries, replenishing stock, manning the pay desk and customer service.
Asha Asha is the youngest member of the team who has joined the company two months ago. She needs support in many areas in her role, but she has demonstrated strengths in customer service
Travis Travis is a very competent member of the team. He gets on well with his colleagues and customers alike. He has dealt with many tasks such as stock checks, deliveries, manning the pay desk, replenishing stock, customer service.
Henry Henry works with Travis in the stock room often. He has a solid knowledge of all the stock and is happy to help where he can. However, He does not really like being up on the shop floor and would prefer to stay downstairs.
Identify several ways to select effective and relevant team members.
List strategies or techniques that you can use to manage a team effectively.
Briefly explain how to communicate working objectives, expectations, and desired outcomes with team members.
From case study A, taking the role of the manager, create a written plan including the following elements:
Identifying relevant team members for each task
Explain the reason for your choices
Communication approaches
Activity 1BPerformance Criteria
P.C. 1.2 Identify and establish strategies to monitor and evaluate performance and sustainability of key systems and processes.
Scenario: Imagine, you are CEO at Momo company which is mainly importing and exporting goods to European zone. In accordance with your organisation policies and procedures, you are required to monitor and evaluate performance and sustainability of key systems and processes in every quarter.
Explain at least three strategies that relevant and effective to implement in monitoring and evaluating performance in accordance with a provided scenario.
Activity 1CPerformance Criteria
P.C. 1.3 consult and seek advice from stakeholders, to identify opportunities for improvement.
List relevant people or groups who may be stakeholders in a scenario in activity 1B.
Explain the benefits of stakeholder consultation.
From your identified strategy in activity 1B, discuss in a group of 2 or 3 learners to identify the opportunities for improvement. If you are unable to form a group of three, please consult with your trainer.
Activity 1DPerformance Criteria
P.C. 1.4 communicate with and mentor team members on ways of working that contribute to continuous improvement
P.C. 1.5 communicate with and coach team members how they can be innovative.
In your understanding, briefly explain the terms of continuous improvement and innovation strategy/process and how they are very essential for business aspect.
Identify three different types of continuous improvement strategies.
Complete the following tasks:
Scenario:
You are the owner of Hola-Hola Bistro and Bar where has been recently established in a few months. Your shop mainly serves real Italian food and alcohol. However, due to the rush of grand opening, you do not have time to provide training and coaching for staff members. They are mainly Australian and Asian employees who are not familiar with Italian food and taste.
In the first quarter, the sales has hit triple of expected goal as many people would like to try real Italian taste. However, your staff has reported that the sales in this month has been dropped suddenly. There are several reasons that you have investigated why the sales has dropped. These include unprofessional staff, unknowledgeable staff, pricing, and food taste. Therefore, you realise that it is very urgent to sort these issues out.
Instruction:
Work within a group of 2-3 learner OR this activity will be further instructed by your trainer if required. You need to perform as the owner of Hola-Hola Bistro and Bar, then communicate the following with your team members:
Relevant issues in the workplace to staff members
Discuss strategies for continuous improvement and innovation that can be implemented to deal with identified issues
Demonstrate that you can communicate and mentor team members effectively during the task.
Activity 1A-1D checklist for TrainerThis should be used by the trainer/Trainer to document the learners skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learners name Trainers name Unit of Competence
(Code and Title) Date 1A-1 Did the learner Identify the several ways to select effective and relevant team members? Yes No
(Please circle)
1A-2 Did the learner list strategies or techniques to manage a team effectively? Yes No
(Please circle)
1A-3 Did the learner explain the ways to communicate working objectives, expectations, and desired outcomes with team members? Yes No
(Please circle)
1A-4 Did the learner create a written plan considering the context of case study-A which includes identifying relevant team members for each task, explaining the reason for your choices and Communication approaches? Yes No
(Please circle)
1B-1 Did the learner explain at least three strategies that relevant and effective to implement in monitoring and evaluating performance in accordance with a provided scenario? Yes No
(Please circle)
1C-1 Did the learner identify the stakeholders in a scenario in activity 1B? Yes No
(Please circle)
1C-2 Did the learner explain the benefits of stakeholder consultation? Yes No
(Please circle)
1C-3 Did the learner participate in a group discussion activity to provide suggestion for improvement? Yes No
(Please circle)
1D-1 Did the learner explain the terms of continuous improvement and innovation strategy/process and the importance of it? Yes No
(Please circle)
1D-2 Did the learner Identified the three different types of continuous improvement strategies? Yes No
(Please circle)
1D-3 Did the learner participated in a group discussion and communicated the following with team members:
Relevant issues in the workplace to staff members
Discuss strategies for continuous improvement and innovation that can be implemented to deal with identified issues
Demonstrate that learner can communicate and mentor team members effectively during the task. Yes No
(Please circle)
Comments
Provide your comments here:
The learners performance was: Not yet satisfactory Satisfactory
Activity 2APerformance Criteria
P.C. 2.1 identify how to analyse performance reports and variance from organisational plans within workplace.
Identify the analytical steps that you should follow when considering the amount of variation from organisational plans.
Identify five reports that can be referenced when analysing performance. Briefly explain how they can be used.
Activity 2BPerformance Criteria
P.C. 2.2 identify and analyse changing trends and opportunities relevant to the workplace.
Scenario:
Jane is running a food/grocery store in a supermarket. She has noticed customers buying pattern and channels are changing due to COVID-19. To cope up with this current pandemic situation jane is looking for further opportunities by identifying and analysing changing trends relevant to her business.
Answer the following questions using the context of above scenario:
Identify four sources of information about trends specific to Janes business or industry.
Identify and briefly explain the three types of trend analysis methods Jane can apply.
Explain how to analyse and evaluate trends related to Janes business.
Activity 2CPerformance Criteria
P.C. 2.3 Collect data and analyse areas for improvement in supply chains, and operational and service systems
P.C. 2.4 Conduct a gap analysis of supply chains, and operational and service systems and identify improvement needs and opportunities
Explain how to collect data and analyse areas for improvement in supply chains, and operational and service systems.
What information is required to perform a gap analysis?
Explain how to conduct a gap analysis and identify improvement needs and opportunities in a business.
You are running a retail business of electrical appliances and your business is running short of supplies on a regular basis. You need to conduct a gap analysis to find the reason and way to get out from this current situation. You can use the following template to conduct the analysis:
Activity 2DPerformance Criteria
P.C. 2.5 communicate with and agree on team members identified improvement needs and opportunities.
Identify four different methods of communicating with team members.
Explain how to choose the best method for communicating improvement needs and opportunities with team members.
Activity 2EPerformance Criteria
P.C. 2.6 Identify learning opportunities for team members
Explain how to identify learning opportunities for team members.
What steps should be taken after learning opportunities have been identified?
Referring to your gap analysis, what learning opportunities you can provide to your team members/employees.
Activity 2A-2E ChecklistThis should be used by the trainer/Trainer to document the learners skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learners name Trainers name Unit of Competence
(Code and Title) Date 2A-1 Did the learner Identify the analytical steps that should followed when considering the variation from organisational plans?
Yes No
(Please circle)
2A-2 Did the learner identify and explain five reports that can be referenced when analysing performance? Yes No
(Please circle)
2B-1 Did the learner identify four sources of information about trends specific to Janes business or industry? Yes No
(Please circle)
2B-2 Did the learner Identify and explain the three types of trend analysis methods Jane can apply? Yes No
(Please circle)
2B-3 Did the learner explain how to analyse and evaluate trends related to Janes business? Yes No
(Please circle)
2C-1 Did the learner explain how to collect data and analyse areas for improvement in supply chains, and operational and service systems? Yes No
(Please circle)
2C-2 Did the learner explain what information is required to perform a gap analysis?
Yes No
(Please circle)
2C-3 Did the learner explain how to conduct a gap analysis and identify improvement needs and opportunities in a business. Yes No
(Please circle)
2D-1 Did the learner identify four different methods of communicating with team members? Yes No
(Please circle)
2D-2 Did the le=earner explained how to choose the best method for communicating improvement needs and opportunities with team members.
Yes No
(Please circle)
2E-1 Learner explained how to identify learning opportunities for team members. Yes No
(Please circle)
2E-2 Learner listed steps should be taken after learning opportunities have been identified. Yes No
(Please circle)
2E-3 Learner identified what learning opportunities they can provide to their team members/employees. Yes No
(Please circle)
Comments
Provide your comments here:
The learners performance was: Not yet satisfactory Satisfactory
Activity 3APerformance Criteria
P.C. 3.1 Confirm objectives, timeframes, measures and communication plans are in place to manage implementation
P.C. 3.2 Address the impact of change and consequences for people and implement transition plans
Identify three different objectives for change.
List six communication methods that could be used to manage the implementation of change.
Name three positive consequence and three negative consequences of business change.
Explain what transition plans are and why they are created.
Activity 3BPerformance Criteria
P.C. 3.3 implement contingency plans in the event of non-performance.
Explain how a contingency plan should be implemented effectively in an organisation.
Read the scenario below and complete the following contingency plan template to a negative event which may impact Joshs event management business.
Scenario:
Josh is running an event management business. He has secured the contract to organise a concert at Sydney opera house auditorium. Due to a high degree of uncertainty, lockdown and strict social distance rules may apply with very short notice.
You are required to complete the template below considering the above scenario.
Type of event Likelihood Potential impact Appropriate response Staff members involved Resources required
Activity 3CPerformance Criteria
P.C. 3.4 Follow up failure by investigation and analysis of causes and manage emerging challenges and opportunities
What methods can be used to identify and analyse the causes of different types of failure?
Explain how to follow up failure and limit the impact.
Briefly explain how to manage emerging challenges in a business.
Identify four different market research methods to identify opportunities.
Activity 3DPerformance Criteria
P.C. 3.5 Confirm that learnings from activities are captured and managed using relevant knowledge management system
Identify and explain five different ways of capturing learnings and information from business activities.
Explain how knowledge management systems are used to capture and store learnings and information in a business.
Activity 3A-3D ChecklistThis should be used by the trainer/Trainer to document the learners skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learners name Trainers name Unit of Competence
(Code and Title) Date 3A-1 Did the learner identify three different objectives for change? Yes No
(Please circle)
3A-2 Did the learner list six communication methods that could be used to manage the implementation of change? Yes No
(Please circle)
3A-3 Did the learner name three positive consequence and three negative consequences of business change? Yes No
(Please circle)
3A-4 Did the learner explain what transition plans are and why they are created? Yes No
(Please circle)
3B-1 Did the learner explain how a contingency plan should be implemented effectively in an organisation? Yes No
(Please circle)
3B-2 Did the learner read the provided scenario and completed the following contingency plan template to a negative event which may impact Joshs event management business? Yes No
(Please circle)
3C-1 Did the learner identify methods can be used to identify and analyse the causes of different types of failure? Yes No
(Please circle)
3C-2 Did the learner explain how to follow up failure and limit the impact? Yes No
(Please circle)
3C-3 Did the learner explain how to manage emerging challenges in a business? Yes No
(Please circle)
3C-4 Did the learner identify four different market research methods to identify opportunities? Yes No
(Please circle)
3D-1 Did the learner identify and explain five different ways of capturing learnings and information from business activities? Yes No
(Please circle)
3D-2 Did the learner explain how knowledge management systems are used to capture and store learnings and information in a business? Yes No
(Please circle)
Comments
Provide your comments here:
The learners performance was: Not yet satisfactory Satisfactory
Activity 4APerformance Criteria
P.C. 4.1 Evaluate continuous improvement systems and processes and innovation on a regular basis
P.C. 4.2 Identify and communicate with stakeholders costs and benefits of innovations and improvements
Describe the methods you can use to communicate and evaluate continuous improvement systems and processes.
Complete the following tasks
Briefly explain why the costs and benefits of innovations and improvements should be communicated with stakeholders.
Use the following case study to discuss the following scenario within a group of 2-3 learner or as instruct by the trainer and analyse the expansion using cost-benefit analysis.
Scenario:
Sports International limited is planning to expand its business, and for that, it will require four new employees in the organization. For Analysing whether the expansion/improvement is beneficial or not, the management of the company decides to use the cost-benefit analysis. The following are the information available related to benefits and costs related to expansion:
Within the time frame of one year, it is expected that if the company hires four employees for the expansion, then the revenue of the company will increase by 50 %, i.e., the revenue benefit will be around $ 250,000.
Also, due to the new hiring, the company value of the business will increase, which would result in additional revenue of $ 30,000.
The salary of the new employees is estimated to be $ 160,000.
The additional cost of hiring is estimated to be $ 15,000.
The cost of additional hardware and software required will come at around $ 25,000
Analyse the expansion using Cost-benefit analysis.
List three potential costs and three potential benefits of business innovations and improvements.
Activity 4BPerformance Criteria
P.C. 4.3 establish rewards for continuous improvement, innovation and learning.
Explain how you could establish rewards for continuous improvement, innovation and learning in an organisation.
Read the below scenario and identify four non-financial rewards and incentives that could be available to Meha.
Scenario: One of your employees name Meha reached above KPI as per performance management plan for the consecutive last three quarters. She is attending all the learning and development session as she is very supportive to organisations continuous improvement and innovation initiatives.
Activity 4CPerformance Criteria
P.C. 4.4 Seek and respond to feedback from relevant stakeholders systems and processes for continuous improvement, innovation and learning
Explain how to seek feedback from relevant stakeholders.
Explain how to effectively respond to feedback from relevant stakeholders.
Activity 4A-4C ChecklistThis should be used by the trainer/Trainer to document the learners skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learners name Trainers name Unit of Competence
(Code and Title) Date 4A-1 Did the learner explain the methods you can use to communicate and evaluate continuous improvement systems and processes? Yes No
(Please circle)
4A-2 Did the learner briefly explained why the costs and benefits of innovations and improvements should be communicated with stakeholders? Yes No
(Please circle)
4A-3 Did the learner use the provided case study to discuss the following scenario within a group of 2-3 learner or as instruct by the trainer and analyse the expansion using cost-benefit analysis? Yes No
(Please circle)
4B-1 Did the learner explain how they could establish rewards for continuous improvement, innovation and learning in an organisation? Yes No
(Please circle)
4B-2 Did the learner read the below scenario and identified four non-financial rewards and incentives that could be available to Meha? Yes No
(Please circle)
4C-1 Did the learner explain how to seek feedback from relevant stakeholders? Yes No
(Please circle)
4C-2 Did the learner explain how to effectively respond to feedback from relevant stakeholders? Yes No
(Please circle)
Comments
Provide your comments here:
The learners performance was: Not yet satisfactory Satisfactory
Assessment task 2 Part AInstructions to Learners:
You are required to submit the report they developed using the scenario below.
Woodhouse Recruitment is based in central Melbourne and is a recruitment agency offering recruitment services, including sourcing, screening and selecting candidates to meet clients requirements. The company was established in 2010 by Simon and Petra James, a husband-and-wife team who are the Directors of the company.
The company also employs a receptionist, five recruitment consultants and an Administration Manager. The agency plans to recruit a further two new consultants to start with the company in early 2020.
The company specialises in the following areas of recruitment for both permanent and temporary staff:
Administration and office support, Accounting, IT, Sales and Marketing.
The company sees its point of difference as being an owner operated, boutique recruitment agency. The company currently has approximately 30 clients who regularly use their services.
At a recent management team meeting, the management team (the Directors, Administration Manager, the Accountant and the Senior Recruitment Consultant), discussed the need to implement systems and processes for continuous improvement and innovation into the company. This is in part based on the need to stand out from the competitors in an industry where there are a large number of recruitment agencies.
A number of issues were discussed at the management meeting, which the management team feel need further exploration as part of introducing continuous improvement systems and innovations.
Services Standards
The company states on its website that it has the following delivery service standards:
Service Promise we are clear in what we offer and the benefits it brings to you
Service Delivery we offer consistent and reliable service to you
Customer Relationships we are open and honest with all of our customers
Compliance we ensure we adhere to all ethical and legal requirements.
However, service standards have not been clearly defined and there are no performance indicators in place to measure performance.
Cost associated with improve service standard $500,000
Tangible and intangible benefit($value) $700,000
Key performance indicators
No formal performance indicators are in place to measure key service standards including how quickly candidates are recruited to fill jobs or how many of the candidates pass the trial period effectively.
Cost: Cost of appointing a consultant $40,000
Tangible and intangible benefit($value) $100,000
Social Media
There is no social media strategy in place. Currently the company is not using social media to market positions or to source candidates but recognises this is an area for development. Currently most candidates are usually found through the existing database (60%) or through advertising on job search websites.
Cost associated with establishing social media platform $100,000
Tangible and intangible benefit($value) $500,000
Staff professional development
While all recruitment consultants are expected to have minimum qualifications and experience, there is no process in place to ensure that recruitment consultants continue to participate in professional development activities to keep their skills up to date. There is also no performance appraisal system in place.
Cost associated with conducting staff professional development(yearly) $50,000
Tangible and intangible benefit($value) $400,000
Sustainability
The business currently does not have any formal sustainability initiatives in place and is conscious of moving towards a green office environment both to be an environmentally friendly business, as well as to reduce costs.
Cost associated with sustainability initiatives $400,000
Tangible and intangible benefit($value) $900,000
Stationery
All company stationery purchased is of the highest quality non-recycled and bleached paper that comes wrapped in non-biodegradable packaging and is sourced from overseas. The accountant has identified that the cost of the stationery is astronomical and we should be reducing costs and sourcing Australian products.
Cost associated with stationery purchased $400,000
Tangible and intangible benefit($value) $900,000
Recruitment Database
The database that the company was purchased off the shelf and keeps crashing because it is not able to cope with the amount of data that it contains. The recruitment consultants say that they are not able to customise the fields to include the data they need nor does it provide accurate reports. The Directors disagree with this feedback and have so far refused to spend money on investigating a new system.
Cost associated with implementing recruitment Database $100,000
Tangible and intangible benefit($value) $250,000
Key business performance statistics are as follows:
Annual sales revenue for financial year 2018 - 2019 is $1,350,000, an increase of 10% from the previous year. The target sales revenue was 12%
Increase in profits for this financial year compared to the last one is 9%. The target was 10%
16% of placements are in the IT area, 18% in accounting, 20% in sales and marketing and the remainder in administration and office support.
60% of revenue is from repeat client business, the target was 70%
Fill rate is 40% (where fill rate is the number of job orders filled by the number of job orders received multiplied by 100).
Average time to fill contracts for 2018 were as follows:
Temporary contracts was 8 days
Contract work is 20 days
Permanent search 23 days
Executive search 33 days
Key performance indicators currently used to measure business performance focus on financial indicators, including net operating profit and sales revenue. The company also tracks its fill rate and is seeking to improve this to the industry average of 47% over the next year.
Based on the information provided in the scenario, select two topics or areas that you can research and review, develop continuous improvement options and plan to implement innovative processes for. One of these topics must be a sustainability program.
Prepare a report that outlines the following for both topics:
Your topics or areas for improvement that you will plan a continuous improvement and innovative processes for, one being a sustainability program
Identify and discuss a range of strategies that you can implement to monitor and evaluate the current performance and sustainability of your topics/areas for improvement.
Analyse and provide a detailed account of the current supply chain and the (operational, product or service) systems the business is using to deliver their service. What is working well and what could be improved? Do you think
Identify how the topics/areas for improvement performance could be measured, including an outline of the assessment tools or techniques that could be used. Evaluate the effectiveness of each tool/technique.
Identify at least two specialists that could help Woodhouse Recruitment. This may be to identify technology and electronic commerce opportunities or to implement your ideas. Provide their contact details, the services they offer and your rationale as to why it may be beneficial to use their services.
Conduct research and analyse and report on trends and opportunities relevant to Woodhouse Recruitment in relation to your topics/areas for improvement. Use the resources provided by the trainer plus other external resources for this research.
Compare Woodhouse Recruitment's business performance statistics to industry benchmarks and speculate as to why they may not have met their targets.
At the end of your report, introduce and briefly discuss three examples of other innovative business ideas that Woodhouse Recruitment could adapt and implement.
Part BYou are required to attend a presentation meeting. Your trainer will organise a group of Learners (2 or3) to attend the presentation. You will be playing the role of the management team.
Trainers organise a meeting within a group of 2-3 learners to attend the presentation and play the identified roles. Learners will need to be prepared to ask questions and to offer suggestions.
At the meeting, you should discuss the key findings of your report, as well as your ideas for continuous improvement and innovation in the business.
Trainer brief Learners prior to the meeting on sharing ideas. Based on the report, comment on the ideas provided by the Learner.
During the meeting, you will need to demonstrate your interpersonal skills, as well as your ability to build trust and confidence and encourage creativity in the management team. To do this you will need to demonstrate throughout your presentation your ability to clearly and confidently present information, encouraging questions from the team and discussion and active listening techniques.
At the end of the meeting, you will need to take on board feedback provided and agree with the management team on the best way forward with your continuous improvement and innovation initiatives.
Trainer at the end of the meeting you are required to provide feedback to the Learner and agree on the details of their initiatives.
Assessment task 2 -part A and B checklist for TrainerThis should be used by the trainer/Trainer to document the learners skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learners name Trainers name Unit of Competence
(Code and Title) Date Did the learner submit a report that addresses:
One open topics/areas for continuous improvement
One initiative for a sustainable program
Identification and discussion of a range of strategies that can be implemented to monitor and evaluate the current performance and sustainability of the topics/areas for improvement
Analysis and detailed account of the current supply chain and the (operational, product or service) systems the business is using to deliver their service. What is working well and what could be improved is identified?
Identification and evaluation of the tools and techniques that can be used to measure the performance of the initiatives
Recommendations for at least two specialists who can assist continuous improvement and innovations, including a social media strategy and including their contact details, the services they offer and their rationale as to why it may be beneficial to use their services
Trends and opportunities relevant to Woodhouse Recruitment and incorporating information from the reference sources provided, as well as information from at least two other sources
Comparison of Woodhouse Recruitment's business performance statistics against industry benchmarks and a speculation as to why they may not have met their targets
Least three recommendations for continuous improvement and innovation within Woodhouse Recruitment? Yes No
(Please circle)
At the meeting, did the learner clearly discuss the key findings of the report, as well as ideas for continuous improvement and innovation in the business?
Yes No
(Please circle)
At the meeting, did the learner demonstrate interpersonal skills through clearly and confidently presenting information, encouraging questions and discussion and using active listening techniques? Yes No
(Please circle)
Did the learner agree on two ideas for innovation and continuous improvement? Yes No
(Please circle)
Comments
Provide your comments here:
The learners performance was: Not yet satisfactory Satisfactory
Assessment Task 3Learners are required to develop action plans for implementing the continuous improvement and innovation changes agreed to.
Instructions to Learners:
Complete the following activities:
Develop action plans for implementing the continuous improvement and innovation initiatives agreed to in Assessment Task 2(Scenario).
The plans should be developed using a relevant project management software or spreadsheet that sets out all of the actions required to implement the initiatives including timing, responsibilities, required resources, communication and key performance indicators for assessing the introduction of the initiative
Include a risk assessment for each initiative, identifying the possible risks and how they can be managed. You can use Woodhouse Recruitment risk management template provided in the Moodle. You are also required to monitor and evaluate the risk related to each initiative.
Document a cost-benefit analysis for each initiative. You may make some assumptions in your analysis
Document the impact of the change and the consequences for staff for each initiative
Document a brief contingency plan for non-conformance for each initiative
Scenario Likelihood Potential impact Appropriate response Staff members involved Resources required Timeline
As an introduction to your action plans, discuss the importance of continuous improvement and sustainability as an essential element of business and competition.
Assessment task 3 checklist for TrainerThis should be used by the trainer/Trainer to document the learners skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learners name Trainers name Unit of Competence
(Code and Title) Date Did the learner prepare the action plan correctly? Yes No
(Please circle)
Did the learner submit two action plans that include timing, responsibilities, required resources, communication and key performance indicators for assessing the introduction of the initiative? Yes No
(Please circle)
Did the learner conduct the risk assessment for each initiative, identifying the possible risks and how they can be managed? Yes No
(Please circle)
Did the learner document cost-benefit analysis for each initiative? Yes No
(Please circle)
Did the learner identify the impact of the change and the consequences for each initiative? Yes No
(Please circle)
Did the learner prepare a contingency plan for non-conformance is documented for each initiative? Yes No
(Please circle)
Did the learner included the importance of continuous improvement and sustainability as an essential element of business and competition? Yes No
(Please circle)
Comments
Provide your comments here:
The learners performance was: Not yet satisfactory Satisfactory
Assessment Task 4Instructions to Learners:
Read the following scenario and complete the activities below.
As part of the continuous improvement and innovation review and implementation, Woodhouse Recruitment implemented a formal survey to assess candidates satisfaction with the companys services. The survey included 15 questions and is focused on the companys services and desire to improve these. Of the 100 surveys that were sent out by post, only 12 were returned.
Customer survey findings are as follows:
Overall satisfaction with Woodhouse Recruitment:
7 totally satisfied
2 somewhat satisfied
0 dissatisfied
1 totally dissatisfied
No comments provided
Ease of doing business with Woodhouse Recruitment:
5 totally satisfied
4 somewhat satisfied
2 dissatisfied
1 totally dissatisfied
Comments from candidates:
Got the job I wanted, thanks so much
Consultants friendly
Hard to contact consultants
Didnt keep us up to date with progress of applications
Customers who said they would recommend Woodhouse Recruitment to others:
5 very much so
4 most likely
2 no, I would not recommend
1 definitely would not recommend
Comments from candidates:
Would definitely recommend
I would not recommend as I was not happy about the lack of information throughout the process
I wouldnt recommend I kept being sent for jobs that just werent right for me.
Prepare a report that covers the following:
Read the article below and develop an analysis based on your review of this article as to why the survey sent out by Woodhouse Recruitment might have not been effective.
http://www.peoplepulse.com/resources/useful-articles/recruitment-process-feedback/Discuss the successors from this type of continuous improvement initiative. What could Woodhouse Recruitment take from this experience into future efforts to improve performance?
Review and analyse the results of the 12 surveys received outlining the results of the customer survey, as well as potential reasons for the low return.
Present the results of the survey in bar charts that include the percentages and provide an analysis of the overall customer satisfaction, ease of doing business and customer loyalty.
You should also comment on the validity of the findings given the low return.
Make recommendations for future customer surveys, including the frequency
Assessment Task 4 checklist for TrainerThis should be used by the trainer/Trainer to document the learners skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learners name Trainers name Unit of Competence
(Code and Title) Date Did the learner conduct an analysis based on their review of the article as to why the survey sent out by Woodhouse Recruitment might have not been effective? Yes No
(Please circle)
Did the learner report on a description of the successors from this type of continuous improvement initiative and detail on what Woodhouse Recruitment could take from this experience into future efforts to improve performance?
Yes No
(Please circle)
Did the learner provide recommendations for future customer surveys? Yes No
(Please circle)
Comments
Provide your comments here:
The learners performance was: Not yet satisfactory Satisfactory
Competency record to be completed by assessorThis should be used by the trainer/assessor to document the learners skills, knowledge and performance as relevant to the overall unit. Indicate in the table below if the learner is deemed competent or not yet competent for the unit or if reassessment is required.
Learners name Assessors name Unit of Competence
(Code and Title) Date Has the learner completed all required assessments to a satisfactory standard? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner to prove their competency across the entire unit? Yes No
(Please circle)
Learner is deemed: Not yet competent Competent
Comments from trainer/assessor:
